2022 personal summary model essay of property manager (5 articles)

1.2022 personal summary model essay of property manager

20xx years are fleeting. Looking back on this year, under the care, support and correct guidance of the company's leaders and relevant business departments, with meticulous management as the guiding ideology and "precise management and meticulous service" as the focus, we earnestly implemented various property management systems of the company and the management office, constantly strengthened our study and exercise, earnestly performed our duties, and constantly improved our comprehensive qualities such as ideological understanding and working ability. Personal work throughout the year is summarized as follows:

First, actively communicate and complete the task of operating expenses.

Property charges are the focus of property services. I made a careful plan in advance, made statistics and analysis on the owner's situation, and adopted different communication methods according to different types of owners, and carried out the work by sending payment notices, calling and interviewing. At the same time, actively collect the opinions and suggestions of the owners and improve the problems raised by the owners in time; Implement perfect measures for reasonable opinions and improve services; Focus on solving the * * * problems left by maintenance; For difficult problems, send them to relevant units in the form of letters and telegrams to urge them to solve, so as to achieve the satisfaction of the owners in the service process, promote fees by service and improve by fees.

By the end of 20xx, * * * will collect various fees * * *, including management fee RMB, parking fee RMB, public maintenance fund RMB and water and electricity fee RMB, so as to ensure that the monthly receivable fees are basically collected in place.

Second, strengthen management and attach importance to maintenance and protection.

Over the past year, our management office has attached great importance to the inspection and management of the equipment in the distribution room of the residential quarter, and found out in time the problem of inaccurate electricity consumption measurement caused by the long service life of the transformers of the 903 and 904 metering devices on the high-voltage side of the distribution room and the mismatch with the transformers of the metering devices of the electric power bureau, as well as the locking and disconnection faults of the # 1 transformer and the #2 transformer in the distribution room and the electrolytic aging replacement of the low-voltage reactive compensator of the #3 transformer, and quickly contacted and organized technicians to carry out work. In view of the practical problems of large electricity consumption and frequent thunderstorm weather in summer, lightning protection equipment was installed in time for the distribution room of the residential area to ensure the safety of the owner's electricity consumption during the summer peak period. At the same time, in order to further ensure the safety and stability of electricity consumption in the community, I not only replaced the expired fire extinguishers in the distribution room, the aging street lamp lines and the corroded lamp holders in the community square in time, but also actively coordinated with the Power Bureau to successfully complete the annual inspection of the transformer in the distribution room of the community, effectively safeguarding the interests of the owners.

In the daily operation and maintenance of * * * equipment, strictly implement the maintenance plan and inspection system, regularly maintain relevant equipment, and carefully check the operation of equipment to ensure the normal operation of * * * equipment.

Third, make persistent efforts to do a good job in daily property management.

1, safety work: according to the deployment and requirements of the company's safety work, do a good job in the implementation, inspection and supervision of daily safety management to ensure the safety and order of the community. Cooperate with local communities and neighborhood committees to register and put on record all foreign personnel within their jurisdiction; Cooperate with the local public security department to do a good job in the statistical registration of foreign residents and foreign renters, and report to the public security workstation for the record.

2. Cleaning work: In order to create a clean, hygienic, elegant and comfortable living environment for the owners of the community, we should pay attention to daily cleaning. According to the company's work requirements, the spirit of "your satisfaction is our eternal pursuit!" "Thanks to the joint efforts of all staff of the Department, good results have been achieved in the cleaning work in the areas under our responsibility.

3. Greening work in the community: strengthen the greening and maintenance of the community, maintain the lawn in time according to the changes of seasons and climate, and regularly carry out soil cultivation, fertilization, weed removal, pruning, replanting, pest control and other work on flowers and trees to ensure the greening and maintenance quality of the community.

4. Strengthen communication with the owners and residents: know the real needs of the owners in this community in time, and give reasonable answers and solutions to the owners' daily complaints, maintenance and help in the shortest time.

In short, property management is an all-round, multi-functional comprehensive management, but also an ordinary and trivial service work. Therefore, in practical work, I always keep in mind that "there is no trivial matter in property management", take the needs of the owners as my own responsibility, and always follow the service tenet of "sunshine service, quality management".

Four. 20xx work plan

In 20xx years, although some achievements have been made, there are still many gaps from the requirements of community residents, and there are also many problems in the work. I am determined to make further progress in the future work, constantly improve and upgrade our property management work and shape our overall service image. In 20xx, I will further intensify five tasks.

1. Further intensify the study and training, focus on cultivating and improving the professional knowledge level of employees, improve the combat effectiveness and work execution, and effectively improve work efficiency. We will further implement the service concept of "honesty first, service first, quality winning and satisfaction as the standard", make every effort to create modern quality living conditions for residents, and win the reputation of the residents in the base and the survival and development space of the company's services with high-quality and satisfactory services.

2. Further strengthen cultural construction, people-oriented, employee-oriented, implement humanized management, care for and care for employees, and organize various cultural and sports activities. Stabilize employees' thoughts and emotions, establish and carry forward team consciousness and team spirit.

3. Further strengthen scientific management, focus on the "going out" strategy of property companies, and make a special trip to other well-done peer enterprises and old communities to learn advanced management methods and innovate our property management level.

4. Further strengthen safety, especially the safety of public environment and public facilities, and strive to achieve no safety accidents in 20xx.

5. Further strengthen the quality service, educate the staff to be on standby at any time, fight at any time, be convenient, fast and considerate, and win the good reputation of the residents in the base with our service.

2.2022 personal summary model essay of property manager

This year, during my tenure as a residential property manager, I dutifully stuck to my post and never took a day off. I just didn't want employees to work without me and felt that I didn't have a backbone. During this year, I was very good at leading all the work arranged, and the overall operation of the property department went smoothly under my supervision. In this year, although most of them were completed perfectly, I also made mistakes in my work. The following is a summary of my work this year.

I. Personal aspects

I was promoted by the leader at the end of last year and was promoted to property manager. I suddenly feel responsible, but I don't know how to display my ambition. Fortunately, the leader gave me guidance, which made me understand my position instantly. I have too many things to do. After promotion, you must have a clear work goal, so that your work can have a direction. This is what I summed up. With a goal, you can get twice the result with half the effort. At the moment I became a property manager, I felt that every owner in this community was my family. What I want to do is based on their services, and I can feel that my personality has been sublimated. I will also be strict with myself in my work and strive to provide better services for the owners.

Second, the work.

(1) Based on my survey of employees, I will take the time to organize their professional training in terms of language, font, service attitude and work ability. Mainly to improve the comprehensive quality of property workers, from their future work performance, the role is not great.

(2) Take the initiative to greet the owners and let every owner know that the property manager has changed as much as possible. I'm the new manager, so you can keep bothering me from now on. You can call me at any time if you need it, mainly to get to know the owners and maintain good relations.

(3) This year, I personally supervised the work of the Property Department. I have done a lot of work for them at my previous job and have work experience. I will occasionally give them some advice, try my best to improve their work level and provide more comprehensive and thoughtful services for business people.

(4) Without exception, I will truthfully report my daily work to the leader, regardless of whether there are any mistakes, I will report them one by one. I will never cheat. If you encounter something quite serious, you can't solve it yourself. I won't try to be brave and report to the leader at the first time. Ask for help.

(5) Unscrupulous, in the face of employees who violate the working standards of property staff, resolutely punish them severely and never tolerate them, because they are my subordinates.

Third, there are mistakes.

At the beginning of the year, there was something wrong with the personnel duty watch I made. I have a gap in personnel arrangement. At noon 15 minutes, there is no one in the security room. If you arrange meals, you should be pointed out by the leaders in time. Otherwise, the accident would be unimaginable, so the responsibility lies entirely with me. This is because I don't have enough understanding of the work.

3.2022 personal summary model essay of property manager

Due to the transfer of the customer service manager, I was assigned by the company leaders to be responsible for the overall work of the customer service department in the recent period. According to the focus of our company's customer service work and my years of experience in property customer service management, the work done in the first half of 20XX, especially during this period, and the next work arrangement and ideas are summarized as follows:

The first is to strengthen the construction of departmental systems.

1. Due to the change of personnel in the department, the division of work in this department was adjusted according to the actual situation, so as to strengthen management and improve work efficiency.

2. According to the actual situation of blank management system in customer service department, draft and modify the system. Seven rules of system construction: regular meeting system, complaint handling regulations, property service charge management system, maintenance handling regulations, data file management system, building inspection system and front desk management system. And re-create the application form according to the unified standard, and distribute it for use.

3. Strengthen the construction of employees' spiritual outlook, implement the daily morning meeting system, timely convey the spirit of relevant documents of the company, and implement the work.

4. Hold regular meetings of all staff in the customer service department, sum up the existing problems at this stage and make timely rectification, improve and improve the quality of employees in the department, improve their work style and raise their service awareness.

5. Carry out targeted departmental training and organize the study of relevant laws and regulations such as the Property Management Regulations and the Property Law, so as to implement various systems.

6. Recruitment and training of new employees in Area B. ..

Second, the charge management

1. Communicate with 52 households who demanded compensation from the property management company for housing quality problems in the early stage. After many difficult negotiations between the administrator, supervisor, manager and general manager of the customer service department, with the consent of the group, 35 households have been properly solved.

2. Pay off the property fee due in the first half of 20xx for one month, with a collection rate of 92% and a collection amount of 370,265,438+04.65 yuan. Exclude 17 households who refused to pay the property fee due to unsuccessful compensation in the early stage, and report the property fee, heating fee collection and compensation amount statistically. The details are attached.

3. The domestic income is planned to be 654.38+million yuan in 20xx, and by the end of July, the income will be 74 10 yuan, which is far from the plan. The main reason is that the property management company will carry out some income-generating projects this year, such as distribution and picking up children for business households. , but it was not implemented in the first half of the year; Secondly, the number of cleaning staff is reduced by half, and the adjustment liquidity is relatively large, resulting in a relatively low completion rate of the plan. In the second half of the year, because the second phase of house delivery is also an opportunity for domestic service, we will strive to earn 20 thousand yuan.

4. The charge in the second half of the year is divided into three parts: one is to pay off 2 1 household overdue for various reasons on June 30, 20xx; The second is to charge 20xx property fees due at the end of July. In view of the characteristics that apartments are mostly renters, payment is mainly made by telephone and supplemented by written form; Iii. Follow up with 16 households whose claims have not been agreed in the previous period, especially the 5 households that have been negotiating in the future, and strive to properly solve this remaining problem before the end of 20xx. The collection rate of property fees is over 99%, and the collection rate of heating fees is 100%.

Third, service management.

1, sort out the previous property archives, standardize the file lending system, arrange special personnel for management, and implement the lending registration system. ① Reorganize the basic information of customers; Focus on summarizing the distribution of apartments No.4 and No.5 into a plan, separating the owners from the leased tenants, which is convenient for reference and daily management; (2) Update the contact information of the owner and each outsourcing unit; (3) Count the maintenance manufacturers, contact the real estate office to determine the acceptance date, and provide favorable basis for customer maintenance; (4) Make statistics on the use of the key, induction cooker and access card in the early stage, verify the remaining quantity, find out the reasons for the defects, and make preparations for future work; ⑤ Arrange the existing vacant keys and indoor facilities and equipment, arrange contact maintenance and indoor cleaning, make good preparations for sales, and implement the regular vacant inspection system.

2. Repair the engineering quality problems of the customer's previous room, focusing on waterproofing, threshold stone, wall cracks, flooding maintenance, floor cracks, shower curtain leakage, toilet water seepage, bathroom floor tile tilt, indoor door lock replacement, entrance door maintenance and washbasin launching maintenance.

3. We handled the claim that the faucet of No.807 washing machine was broken and leaked, which caused damage to the floor and wall. We communicated with the owner and relevant responsible units many times. In case of failure, we wrote to the responsible unit to reply within a time limit. Now we have written back to the owner to restore the floor at the end of July. The same problem is handled differently by different responsible units, such as 5#506. After the owner is damaged due to water leakage for the same reason, the property management company will meet the owner and the responsible unit for an interview, and the two sides will reach a maintenance intention, which means that the business owner has done his duty and safeguarded the interests of the property management company from loss.

4. Strengthen the inspection management, standardize the daily inspection of lobby posts and floors, organize collective floor inspections for many times, and handle problems in time when found. Take photos of the recent unresolved problems and arrange them in writing, hand them over to relevant departments for handling, and then pay a return visit.

5. To solve the problem of raising dogs in residential areas, one is to issue a notice on "Strengthening the Management of Raising Dogs in Residential Areas" and publish a report telephone number; Two, please cooperate with the Democratic Square police station to clean up and rectify the owners who violate the dog-raising regulations, and issue a notice of cleaning up; Third, set up a special elevator, inform and guide pet carriers to take freight elevator, and give elevator instructions to avoid conflicts between people and dogs.

6. In view of some problems existing in the early management, we should attach importance to and strengthen the inspection of the second decoration of apartment owners. Once found, the owner should be required to stop work, and the construction can only be started after the relevant renovation procedures are handled in the property management company according to relevant regulations. At the same time, the safety management department is required to strictly supervise and manage the decoration workers after work and at night according to the company regulations.

Four. B area work preparation

1. Communicate with the sales center of the real estate group to obtain detailed information and floor plan of all owners in Area B, and make preparations for hand-over in advance to improve work efficiency.

2. Think about and prepare the procedures and materials required for the delivery of the house in Area B, improve and perfect the procedures for the delivery of the house in Area A, and avoid repeating the same mistakes. According to the data in Area A, consult the property law and other laws and regulations to sort out and prepare the documents needed in Area B, and ask the group for instructions before printing.

3. Enter the construction site of Area B, understand the progress, make a preliminary inspection of the completed project, and start the preparation for the formal handover, so as to prepare for the smooth handover in June 10.

4. In the second half of the year, carry out the overall handover of Area B, arrange the maintenance projects after handover, and pay a return visit.

5. Filing of handover and check-in information in Area B, key keeping and borrowing management.

Verb (abbreviation of verb) clean management

1. After taking over the management department, immediately arrange the work according to the existing problems. First, arrange the division of labor, work scope, work standards, work progress, work cycle and frequency of statisticians, and conduct internal selection of the reorganized cleaning class. At present, two trainee monitor have been selected; The apartment implements double shift system, ensuring that the lobby of the apartment will be cleaned before 8: 00 in the morning, leaving the owners with clean and bright visual enjoyment. The second is to improve and refine the working standards of apartments and commercial streets and strengthen the clean quality; The third is to master the cost plan, analyze it on the basis of the original work, and put forward new ideas of saving money and increasing efficiency; Four, assist the warehouse administrator to store and use cleaning appliances and supplies reasonably, establish a ledger, strictly register warehousing and recipients, and sign by recipients, monitors and managers before leaving the warehouse to control their rational use, and make an inventory at the end of the month to ensure that the accounts are consistent.

2. Daily cleaning management. First, the daily inspection of the current work of the cleaning class is carried out according to the assessment standards, and the problems found are rectified; The second is to organize the squad leader to hold a work arrangement meeting, put forward new requirements for his work, and make a plan and summary afterwards; The third is to hold regular staff meetings, summarize them regularly, implement new standards and requirements in the team and improve the team's mental outlook. After more than a month's adjustment, the cleaning work has been significantly improved in both mental outlook and work quality standards, and has been affirmed and praised by company leaders many times.

3. Cleaning and land reclamation of shops and apartments in Area B. To sum up, although I have made some achievements in the overall work of the customer service department during this period, some work is still going on due to time constraints. My idea is to sort out and straighten out all the unfinished work in the early stage. The later work arrangement is mainly to prepare for Area B, at the same time, formulate and implement the existing rules and regulations of the company and the department, improve the work style of the department, and gradually improve the housing supporting and comprehensive service management of the community on the basis of striving to achieve the economic benefit index. Lead by example, mobilize the enthusiasm of employees, and complete all the work with good quality and quantity.

4.2022 personal summary model essay of property manager

20xx is a year for * * * to seek development. This year, with the care and support of leaders at all levels of the company, the Property Management Office of * * * always implemented the corporate philosophy of "building a quality life for the owners", followed the principle of "owners first, service first", and gradually straightened out and improved various management work while doing a good job in property management services according to the actual situation of * * * *, so that the property management work in the early stage of the community gradually stepped onto the standardized track and achieved certain results.

Completion of daily management objectives in 20xx years:

Housing management is one of the important contents of property management, especially in the early stage of owner's decoration. Look at the problems existing in the old property community, such as water leakage from the upper and lower units, damage to the facade, damage to the building structure, and changes in housing functions. These problems have caused difficulties and difficulties in the later management services, and gradually evolved into outstanding problems that plague the development of the industry.

To this end, in terms of decoration management, we have focused on strengthening the following aspects:

1) has drawn up the decoration work guidelines for the owner and decoration management, and made clear guidelines for the key parts waterproofing, fire safety, water and electricity pipeline direction and installation of self-use facilities and equipment of the decoration unit, so that the owner and decoration company can know all the management regulations and requirements in advance and prepare for the later management work.

2) Strictly examine and approve the decoration application, and establish a perfect decoration management file. All decoration applications must submit the information and drawings specified in the decoration manual, and strictly review the facade and indoor structure in the decoration application, and give approval opinions and suggestions.

3) Establish a sign-in system for decoration inspection, arrange all departments to carry out decoration inspection on decoration units according to regulations, and carry out fire management, illegal decoration and waterproof engineering inspection according to the division of labor, so as to nip the phenomenon of illegal decoration in the bud.

4) Organize regular special inspection and rectification activities for decoration, limit and rectify the phenomena that do not meet the requirements of management regulations, and carry out re-inspection as planned, which has been affirmed by most owners.

5) Since 20** year 10, according to the needs of work arrangement, the management office has set up a special responsibility system for decoration inspection, which is organized and implemented by the security captain. After relevant training and various preparations, it was successfully implemented and achieved good results.

5.2022 Model essay on personal summary of property manager

Scientifically arranging and strengthening the "three comprehensive management", in order to build a corporate brand with Galaxy characteristics, establish a good corporate image, complete the handover of new property, realize diversified management, strive to create a double harvest of social and economic benefits, firmly grasp the main line of property service work, and successfully complete all tasks assigned by the company. The work of the past year is summarized as follows:

First, clear indicators, and strive to increase revenue and reduce expenditure.

At the beginning of the year, according to the target management responsibility issued by the board of directors, the department responsibility book was signed by department, and the task indicators of the general manager's office were clarified. Over the past year, despite the replacement of property management personnel, with the increase of housing problems, the rise of property management fees has been affected, but I still managed to complete the charging task, and at the same time paid attention to increasing the income outside the property, and realized the diversification of pure water sales income through efforts. On behalf of the housing rental income of ××××× yuan, on behalf of the labor income of ×××××× yuan. The transfer of the name will increase the income by ××××× yuan.

Second, the implementation of quantitative training system.

Carry out training according to the Training Program, purchase the CD "How Property Management was Tempered", and organize everyone to watch and study carefully. Class hours are nearly 10 hour * * 8 discs, training handouts are made by ourselves * topics are announced, and pre-job training and on-the-job training are strengthened. In the case of a large number of new employees and a large number of employees entering and leaving variables, training is placed on. And pay attention to the implementation of the responsibility system, combined with the actual work, improve the quantification of each post responsibility, facilitate operation, facilitate supervision and inspection, and ensure the implementation of various systems. It is affirmed that the responsibilities of cleaning staff should be promoted by each department in detail, and the standardization should be improved by the quantitative system of departments and posts, and the on-the-job employees should be required to do their jobs well.

Third, the property handover personnel training

One of the main tasks of the company this year, the handover of the new property ×××× Building, has made full preparations for the handover of the capital since the beginning of the year. Make clear the handover of each workflow, plan to recruit new employees, and gradually increase the number of employees according to the completion handover stage of Du Ming Building to reduce the cost. Due to adequate organizational preparation and clear division of labor among various departments, the handover task has been successfully completed and the management of the new property has been implemented. After more than half a year's practice, employees have been trained to be competent for their respective jobs.

Four, five heart service to enhance corporate image

At the beginning of the year, it was proposed to do a good job of quality service with "five hearts" and enhance the corporate image. The general manager set an example and made a big fuss about broadening services. In order to satisfy the owner, the owner will take the initiative to serve when necessary. The host is out, the flowers and trees at home should be watered, and the ornamental fish should be fed. The property manager took the initiative to take the key and completed the task well. The owner proposed to hire a nanny, took the initiative to contact the housekeeping service company to help coordinate, changed many people successively, and finally invited a satisfactory nanny. The owner's car pass must be handled, and he should take the initiative to help the agent and close the relationship with the owner. Thanks and praised by the owners, the corporate image has been improved.

Fifth, strengthen communication and cultivate team spirit.

Pay attention to the relationship with other departments this year. The new property manager has a desire to do a good job at first, and some jobs must be coordinated by employees from other departments. Poor communication and coordination will affect work psychology, so we should adjust it in time and pay attention to communication. Now we can work well together. Instead of directly interfering with the problems found, we should coordinate with the department leaders and managers to solve the problems, and educate the majority in the department through individual problems, which is conducive to mobilizing everyone's work enthusiasm. Can play a subjective initiative, so that team spirit can be carried forward.