How can we prevent resigned employees from stealing customers?

How to prevent employees from leaving their jobs and stealing customers;

1. To ensure good recruitment, we should comprehensively consider the quality of employees in all aspects. For service enterprises, the moral quality and professional quality of employees are equally important.

2. Employees should sign a confidentiality agreement, stipulating that customer information should not be leaked at will, so as to prevent such things from happening at the source. If employees maliciously disclose company customer information, they can be investigated for legal responsibility.

3. For some positions that are easy to contact with technology or relatively confidential, sign a non-competition agreement to prevent employees from losing to competitive companies, resulting in the loss of customers or technology.

4. Strengthen the quality training of employees, further strengthen employees' professional ethics, improve employees' corporate loyalty, let employees leave with gratitude rather than hatred, and prevent them from taking customers as revenge for the enterprise.

5. Establish a customer confirmation system for resigned employees. Every employee who leaves the company should handle his personal resignation with the resignation form confirmed by a big customer. ?

From the perspective of enterprise management:

1. Before the customer service or sales personnel leave their jobs, they must bring their supervisors or substitute employees to familiarize themselves with the main customers in charge, so as to avoid the customer company only knowing the customer service individuals. This is the case in the above case.

2. For the service process, there are many points for customers to complete the service process, which can prevent customers from losing customers because someone resigns.

3. Shaping the customer's satisfaction with the company's services. If personal ability can solve customers' problems, customers will follow the individual. If it is the strength of the whole team of the company, then customers must follow the company.

4. The customer service supervisor or senior management of the company visits customers regularly to strengthen the communication between the company and customers.

5. Establish a customer early warning mechanism, register the customer's needs, and summarize certain rules according to the customer's situation. If the customer number is abnormal, it can be alerted in time.

6. Ensure the systematization of customer information, with records from sales to post-service to facilitate the handover from the system, instead of dividing customer information into sales or customer service.