How does Taobao Customer Service Outsourcing Company make money?

First of all, how to find the customer service outsourcing company of Taobao is generally through the Taobao service platform, and some merchants contact the customer service outsourcing company through other means, but there are certain risks. Generally, those who have this demand are businesses with good business, and the backbone of Taobao is probably in the third and fourth grades of Taobao. If high-level businesses generally recruit customer service offline, it will be better managed, more effective and more economical.

Generally speaking, the charging method of Taobao's outsourcing customer service is determined by the basic fee+points. This price is not fixed. Different companies have different prices, and different store traffic will have different prices. Let me give an example from my past. My basic salary is 65,438+0,800, and then ask me how many customers I will receive every day, which is about 1%. 1% here refers to the transaction amount guided by customer service, not the total sales of the store, which may generally only account for about 1/3 of the total sales. Depending on my product category, there may be different proportions.

One more thing, Taobao outsourcing customer service is divided into pre-sales and after-sales customer service. Most businesses basically outsource pre-sales customer service and deal with after-sales problems themselves. Of course, there are also outsourcing after-sales problems, which are estimated to be more expensive, and after-sales are more difficult to deal with than pre-sales. Because many after-sales involve specific package returns, the outsourcing customer service is uncertain, so after-sales outsourcing is rare and the outsourcing effect is generally not very good.

How to determine the specific charge amount generally depends on you buying another service and counting the relevant data of customer service, in which you can directly see the daily customer service response rate, response time and the specific transaction amount imported, so that you can directly calculate the salary of customer service. At that time, my total daily sales was about 1 000, and the cost of outsourcing customer service that month was about 4000. It is a good way for short-term customer service business. Of course, in the long run, it is definitely not as cheap and effective as recruiting people directly offline.

How does Taobao outsourcing customer service company make money? 1. The outsourcing company is actually an offline professional customer service company entity. The salary of Zhao is generally low, while the price of Taobao outsourcing customer service is generally high. The difference between the two is the company's profit.

2. Generally, the customer service of Taobao outsourcing companies is not one-to-one, but they are generally skilled. Most people handle the customer service work of several Taobao stores or Tmall stores at the same time, so the benefits brought to the company far exceed their wages.

3. There is another way to make money, which is uncertain. They can learn about the operation and specific style of many Taobao stores or Tmall stores, which can bring them income. Let's not talk about how to make money here.

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