What are the collection platforms?

There are five main ones:

1. Gather complaints

The Internet news information service platform approved by the Central Cyberspace Affairs Commission is currently the largest complaint website on the Internet. , a public welfare consumer complaint channel hosted by 21CN, will announce the events or companies with the highest number of complaints every period of time, which has a certain effect on qualified online loan platforms.

2. Black Cat Complaint

Sina’s consumer service platform allows you to complain about various types of problems. It is currently developing very fast, but it seems that there are relatively few loan platforms included. You can submit a complaint based on your own situation, which will have a certain effect.

3. National 12315 Internet Platform

If you are facing violent debt collection, you can try to report it on 12315, because loan sharking has just been exposed at the 315 Party in 2019. At this time of crisis, It’s best to file a complaint. Complaints about online transaction disputes, online shopping of counterfeit and shoddy products, false advertising, fraudulent business practices, property security of financial products and services, copyright and other issues can all be accepted.

4.12321 Bad Network and Spam Report Acceptance Center

Specially handles phone bombing, text message harassment, address book explosion, etc. You can submit the phone number to complain, and it will not be processed in the future. Receive another call from this number.

5. Banking Regulatory Commission

If it is a violent debt collection by a bank or financial institution, you can try to complain by courier, because the phone cannot be reached. Please bring the complaint details, a copy of your personal ID card, Write down your address, name and phone number clearly and send it to No. 15, Financial Street A, Xicheng District, Beijing. The Complaints and Calls Office of the China Banking Regulatory Commission will accept it.

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Four tips for the opening statement of collection:

1. Pay attention to basic politeness when speaking

A person who speaks appropriately will be rewarded Welcoming people can avoid unnecessary quarrels, especially help solve credit and debt issues, and ensure good interpersonal relationships between both parties.

The following eight points are necessary polite expressions for successful collection:

Honorary title. Address each other politely and respectfully as "Mr." and "Ms."

Greetings. A brief greeting leaves a good impression

Professional. It all depends on the first few sentences. Be polite and professional when speaking.

Say "please", "sorry", "excuse me" and "thank you very much" more often.

The tone is gentle.

Indicate your identity. Introduce your company and yourself within 5 seconds. If you are entrusted with collection, tell who is entrusted and the purpose of the entrustment, and then introduce yourself.

Keep calm. When you encounter a debtor using irrational words to stimulate you, you must control your emotions, don't get angry, and face it calmly.

Use words concisely and clearly.

Remember: Be clear, don’t be ambiguous. If you are ambiguous, you lack confidence in yourself and your work.

2. Make less accusations and leave more opportunities for the other party. Collection personnel should not use a preaching, accusatory, or authoritative tone to collect debts, but should create more opportunities for the other party to express, state, and explain.

3. Never disparage the debtor and promote yourself. When the debt collector talks about ways to clear the debt, avoid using the words "I am the collector, you are the debtor", "According to the law" Logically speaking, you should pay immediately, and avoid using a tone that is too direct, too hurtful, or too strong. Of course, you should also avoid expressions that are too harsh, unreasonable, and loud.

4. Carefully grasp the terms of payment, and adjust the other party's emotions. Before making payment, you must first carefully analyze what customers will say, do, and want when they are dissatisfied. Generally speaking, if your product or service is not good, They will complain if they don't agree, and then they will refuse to pay the bill. All they want is justice, and maybe they just want to hear an apology. Therefore, if we know the truth, if we do more, it will far exceed the customer's expectations. It is expected that they will settle the one-day debt, continue to patronize, and build a reputation for the company.