Summary of the Work of Property and Safety Department in 2020

After each department has worked for a period of time, the company will ask for a work summary in order to find out the problems in the department's work and avoid problems in the company's development. The following is the Work Summary of Property Security Department in 2020 compiled by me for your reference only. Welcome to reading.

Summary of the work of the Property Security Department in 2020 (I) In order to sum up experience, foster strengths and avoid weaknesses, and advance the security work to a higher level, the security work for one year is summarized as follows:

First, give play to the role of superior management and pay close attention to grassroots construction.

1, excellent service, win trust. After the security department was changed to internal security, the company strengthened the management rules, strengthened the on-site supervision and quality inspection of managers, gradually improved the window image of security posts, and constantly improved its own high-quality service level, which won unanimous praise from the owners of the community, won the trust of the owners, changed the bad habits in the past, and changed passive service into automatic service, which was praised by the owners many times. Many comrades have become living Lei Feng in the eyes of the owners.

2. Give priority to prevention and focus on monitoring. Under the care and guidance of the company's headquarters, through the formulation of various safety plans and other fire prevention plans, the "six prevention" measures such as fire prevention and theft prevention were implemented, and no accidents occurred throughout the year. The project manager will hold a department manager feedback meeting every day to inform the situation and put forward requirements. The Ministry of Security arranges employees to check frequently and strictly prevent and control, and implements group prevention, group inspection and group treatment with the cooperation of relevant departments to ensure that the community is foolproof. Focus on monitoring special areas.

3. Improve the facilities and get ready. Through the on-site guidance of the company's leaders, the security department has continuously improved the fire prevention scheme, inspection and maintenance of equipment and facilities, and fire-fighting equipment. Make a maintenance plan for the fire-fighting facilities and equipment in the park, so that the fire-fighting facilities and equipment in the park can operate normally and prolong their service life. This year, the fire-fighting facilities in the community were professionally tested, the fire-fighting facilities and equipment were strictly inspected, and the inaccurate alarm points of the smoke detection system were professionally tested in advance. At the same time, the management, inspection and maintenance of fire-fighting equipment should be implemented to people.

Second, strict management, improve quality, change ideas and innovate management.

1. According to the safety training plan formulated at the initial stage of the project, special training was conducted for security guards for many times, focusing on training management quality, service awareness, polite hospitality, professional skills, fire control knowledge, emergency analysis, etc. Through explanations, comments and exchanges, security guards can have different degrees of understanding and promotion in their ideological understanding and daily work.

2. The safety management department shall conduct on-the-job training for security guards according to the monthly plan, and do a good job in training front-line security posts. Carry out practical work training and assess by stages and contents. Through training, improve the overall quality of security guards, improve the service level and improve the satisfaction of owners. Through training, improve the overall ideological quality, service attitude and business skills of security guards.

3, under the guidance of the policy that ideological work is the lifeline of all work, combined with the characteristics of project management services, according to the requirements of the project department and the actual situation of the security department, guide the security personnel to keep pace with the times, improve their quality and change their concepts. The security department should educate security personnel to have a sense of urgency, self-motivation and vigor. Property management service is not high-tech, and there is no profound knowledge. The key lies in people's subjective initiative and sense of responsibility, the loyalty and professionalism of the company, and the understanding and application of the true meaning of management and service. The Security Department encourages everyone to take the initiative by setting up excellent pacesetters, to show their value and feel the joy of life in the process of completing the management and service work entrusted by the project. Through ideological education, the ideological and moral quality of security guards has been improved, and a number of outstanding security guards have emerged, which have been praised by the owners in writing. Through the exploration of work practice, the security department also learned "what property security guards should know and know", which not only significantly improved the quality of every front-line security guard in Coconut Bay in serving owners and customers, but also made other colleagues learn from us.

Summarize the past, look forward to the future, rectify the shortcomings, and set the service improvement target for the new year, so as to facilitate the all-round development of the safety management department in 20 18.

The following work is the focus and promotion project of the Security Department:

1, we will always implement the policy of "safety first, prevention first", and the security department will continue to follow up the implementation when the specific implementation of various plans is still not perfect.

2. The management level of security guards and leading institutions needs to be improved: the comprehensive qualities of key personnel such as cultural literacy, professional knowledge and management ability are uneven, and the management norms formulated by the Security Department and the project have not been fully implemented. The Security Department will strengthen education and training in view of the existing problems.

3. Service quality needs to be optimized and improved: from many inspections and customer complaints, it is found that the service quality of security guards in various positions in the security department is high and low horizontally and good and bad vertically. The Security Office will strengthen management to ensure that there are no different service standards between day and night, between peacetime and weekends, and between leaders.

4. The recurring problem is that individual security guards' gfd is untidy, not vivid in manners, not considerate in service and inflexible in handling. These problems have seriously affected the overall service quality. In the next work, the security department will focus on follow-up and implementation.

Summary of the work of the Property Security Department in 2020 (II) In order to sum up experience, foster strengths and avoid weaknesses, and advance the security work to a higher level, the security work for one year is summarized as follows:

First, people-oriented and improve the overall quality of the security team.

Security service is a special service work, and the key to the sustainable development of enterprises is the quality of personnel. To this end, the company adheres to the working concept of "people-oriented, service first", pays close attention to the construction of the security team, and constantly improves the overall quality of the security team. The first is to strictly "enter the customs." In terms of recruiting personnel, it is necessary to conduct strict interviews, conduct political examinations, and employ them according to conditions. The newly recruited security personnel should strictly follow the pre-job training and internship of the squad leader, and implement the system of passing, helping and bringing. Second, all departments are required to carry out military training and fire drills regularly or irregularly to enhance the physical fitness and resilience of team members. The third is to build a brand. The company selects brand security guards and brand teams once every six months, and issues certificates and bonuses to the selected teams and security guards to enhance the security guards' sense of love and dedication. The fourth is to care about the clothing, food, housing and transportation of security guards. Everyone comes from all over the country. Company leaders always regard it as an important task to solve the problem of food, clothing, housing and transportation for security personnel. The company provides 18 TV sets, 1 1 water heaters, 7 air conditioners and 33 rice cookers for security guards. We can rent a dormitory for the security guard and assign someone to handle the food for the security guard, so that everyone can feel the warmth of the security guard family.

Second, standardize management and do a good job in various security work.

In order to improve the overall quality of the team, the company puts the standardized management of the team in the first place. The leaders of the company follow the management model with "three stresses and three decisions" as the core. The three stresses are: grasping the team, grasping the thought and grasping the work; The three definitions are: personnel, posts and responsibilities should be assigned to the key parts of each insured unit. The company holds a regular meeting every Monday to report the work of the departments, and each department reports the work last week and the work arrangement this week. At the meeting, the problems encountered in the work are put forward in time, and the company leaders formulate solutions according to the actual work situation. Tuesday is the regular meeting of departmental security guards, and each department is responsible for communicating and deploying the company's work plan, so that security guards can have clear work objectives, know the company's tasks, and act according to the rules to improve the overall comprehensive quality of the team. All the security guards worked hard and won the unanimous praise of the leaders of the insured units.

Third, clean up and rectify, and the special rectification work has achieved results.

In order to do a good job in this year's special rectification and clean-up, conscientiously implement the strategic concept of "Safe xx" by the Municipal Party Committee, comprehensively promote the comprehensive management of social security, further standardize the security service market, and strengthen the healthy and orderly development of our security team, we have sent inspectors to conduct a thorough investigation 15 times, with 30 participants, and found 22 illegal security organizations in our jurisdiction with 237 people, including 7 enterprises and institutions with 35 people. While making a thorough investigation, publicize relevant documents and do patient and meticulous ideological mobilization work for the unit leaders at the scene. At the same time, we also concentrated on carrying out special rectification, with special actions 12 times, involving 33 people, issuing rectification notices 14 copies, and repeatedly publicizing and educating the relevant documents of the legal representative of the unit on the spot. As a result, 78 * * companies have been entrusted and stationed in xx, 1 company has 7 people (2 in xx institutions and 8 in xx industries), and 12 companies and 152 people are in the process of rectification and investigation, so they are no longer affiliated in the name of public security. The special rectification work has achieved certain results.

Four, strict supervision, the implementation of various rules and regulations

According to the actual situation of safety work, the company strengthens people-oriented management, constantly implements various rules and regulations under the premise of strict management, and carries out follow-up supervision. The company implements a three-level post inspection system and randomly checks the security work of all insured units day and night. The company dispatched more than 600 inspectors, dispatched more than 0/00 safety inspections focusing on fire prevention and theft prevention, found 78 unsafe hidden dangers, and put forward 78 rectification opinions, of which 77 have been rectified, with a rectification rate of over 98%. The security personnel at each station can consciously abide by various rules and regulations, do a good job in various security work, and ensure the safety of the insured unit, which has been recognized by the insured unit.

With the social progress and economic development, the security industry will face more intense market competition. In the new year, with the support of all levels of departments, the company will be self-reliant and enterprising, and constantly improve the life, welfare and treatment of security personnel. People-oriented, do a good job in humanized management, strive for the stability of security team, pay special attention to the construction of conservative team, improve the quality of security personnel, create xx brand security company, and strive to achieve double harvest of social and economic benefits of the company. We will work harder in the new year, actively explore new ways to adapt to the development of the security industry in grasping community technical defense and property safety, and make positive contributions to assisting public security organs in maintaining social order.

Summary of the work of the Property Security Department in 2020 (III) Under the correct leadership of the leaders of the property management company, with the strong support and cooperation of various departments, our department fully mobilized the enthusiasm of employees, based on safety management and taking the elimination of potential safety accidents as the starting point, strengthened the management of the decoration site to ensure the safety of the park and create a relatively comfortable rest environment for the owners. The annual work is summarized as follows:

I. Internal management

1. Department posts: * * There are 6 posts in total, namely Damengang, Phase II Damengang, 3 1 Dongdaemun Gang, Houmen Gang, Patrol Gang and Central Control Room, with a decrease of 1 post (front door).

2. Personnel adjustment: This year, the turnover of professionals across departments and posts is large, with 65,438+00 people leaving their jobs successively. Persuade three people to leave. In order not to affect the normal work and operation of the department. With the help of the leaders of all departments of the property management company, according to the characteristics of each post area, we will make a thorough investigation of the post situation of the personnel in time, and at least four times a month, we will go to the villages and towns around Nanquan for on-site recruitment to ensure that the personnel work is not out of touch.

3. Organize departmental documents and files. For departmental posts, the process and working standards of each post are formulated in time, and the established quantitative standards enable each post to achieve standardized management and working order. The standard work flow chart of each post (including the monitor and team members) is formulated, and the fire inspection record, inspection sign-in book, post handover record and decoration site inspection record are checked, so as to be truly documented and documented.

Second, the fire control work

1. Decoration construction management: Up to now, there are 27 households in the park. I started to manage the decoration construction site in xx this year. Before the renovation of each household, our department will conduct safety and fire education for the heads of all construction units, learn the decoration management regulations, hold a meeting of the heads of decoration in xx, and invite the teachers from Ju 'an Fire Training Center to come to our department to conduct a fire training for the heads of the decoration site to strengthen the construction site. On the periphery of the construction, we require the construction unit to build colored strips in accordance with the unified construction standards of the park. For indoors, we require the construction unit to do a good job of safety protection. Flammable and explosive building materials should be placed in the designated storage point of peripheral decoration materials, and there is a special person responsible for supervision. All materials, sand and cement entering the residential area must be inspected by the order manager before they can be transported out of the prescribed route. The patrol members shall be informed by the passing members, followed up and supervised, and materials shall be prevented from occupying the road and not being piled up according to regulations. Be aware that.

2. Strengthen the management and inspection of the construction site. During the inspection, more than 20 illegal incidents, such as smoking, illegal use of electricity and water, control of left-behind personnel, and whether fire extinguishers are qualified, were handled and rectified, eliminating hidden dangers of accidents.

3, fire drill 1 time, concentrated training for 3 times, including the fire drill organized by xx at the end of xx, focusing all employees of the company on fire fighting and fire fighting, making employees realize that fire fighting is at their side.

2. Safety inspection: Before major festivals (Mid-Autumn Festival, 1 1 month), our department, together with customer service department, engineering department, general department and * * *, will take the lead in inspecting the key parts and weak links of the community. Problems and hidden dangers found in the inspection, timely rectification, and follow up the rectification.

3. Equipment maintenance: (1) In August this year, the damaged sign of 13 fire hydrants in the public area of the park was replaced, and the internal equipment and accessories of 22 fire hydrants were inspected three times, and 1 time was oiled. In the second half of this year, the statistics and annual inspection of 40 fire extinguishers in public areas, offices and important parts of the park were completed, and all qualified fire extinguishers were numbered. (2) The equipment in the central control room has failed for at least 30 times, the security monitoring equipment has been replaced for 3 times, and the monitoring host has failed 1 time. Up to now, there are still four pictures in Phase I, most of the monitoring pictures in Phase I are unclear, the lights of the fence monitoring 1 camera are not on, and the electronic enclosure has failed 16 times. In view of the failure, I suggest next year. Ensure that the equipment in the central control room will not cause lightning strikes; When patrolling in thunderstorm weather, it is necessary to strengthen the shielding of equipment. I suggest using plastic shielding (plastic is an insulator, which can prevent direct damage from conduction and lightning).

4. Personnel deployment and training: This year, there is a great turnover of personnel in our department. According to this situation, our department adjusted the post distribution of personnel in time and cooperated with the General Affairs Department for recruitment. Regarding the induction training for new employees, our department has strengthened the details of one-week departmental training. Up to now, there have been more than 30 trainings.

Three. The work of the order maintenance department

1, unify thoughts, raise awareness and change ideas. This year, in view of the large turnover of security personnel in the past, we will find problems in time, analyze the reasons, and organize "one-on-one" employee exchange activities, so that new employees can adapt to the new working and living environment as soon as possible, and old players can overcome the job burnout period, so that everyone can change their concepts, unify their thinking, raise their awareness and achieve better results next year.

2. Strengthen military physical training and improve the overall image and physical quality of the team. According to the key issues in the monthly security work, our department timely formulates military physical training once a week, not less than 80 times a year. In these trainings, the professional skills of security work, the professional knowledge of 12 class hours, the queue training of no less than 58 class hours, and the security etiquette work of no less than 10 class hours throughout the year have improved the overall team image.

3. In order to make the flowers and plants in the park spend the hot summer as safely as possible, our department actively cooperates with the Engineering Greening Department to water the seedlings in the park. The main method is to water at night, which is used to water the flower stands on both sides of the bridge, the front gate post and the green belt around the gate post. There was no death of seedlings due to lack of water in the greening area where our department was responsible for watering.

4. While striving to improve the overall quality, our department also received guidance and visits from various departments and higher-level units, and guided visits for 6 times, including the reception group 1 time, and successfully completed the reception task.

Fourth, the temporary parking tube

Temporary parking has always been a difficult point in management. Ensuring smooth roads, orderly parking, convenient traffic and civilized service are the main contents of our management. Exploring experience, with the increase of a large number of decoration directors and construction vehicles,

There are not enough parking spaces on the ground, which leads to disorderly parking. The department took timely measures to ensure that the vehicles entering the park were neatly discharged. After a period of hard work, there are few construction vehicles and tourists parked at will at present, which ensures the smooth flow of roads in the park.

Summary of the work of the Property Security Department in 2020 (IV) The work of the Property Security Department at this stage is as follows:

I. Internal security work

1. personnel change: the original staffing of the security department was 12 (manager 1, supervisor 1, foreman 1, and 9 security guards). In order to strengthen night management and back office affairs management, with the approval of company leaders, two new internal insurance employees were hired in February. Joined the clerk in July. This year, six employees of the Ministry of Insurance have left their posts. Due to work needs, four domestic insurance companies were transferred to the security department of xx Building this year, and eight domestic insurance companies have joined the company. At present, there are 15 people in the security department, and the handover and training of the department's resignation and entry personnel have been successfully completed.

2. In addition to holding 1 departmental plenary meetings and foreman meetings on a regular basis every month, the Security Department also conducts 1 monthly business training for freight yard managers and foreign insurance agents. In April, 1 on-the-spot explanation training on the principle of fire pump was attended by all internal and external insurance companies; In September, all internal and external insurance companies were trained in quality management procedure documents twice; In June 1 1, all internal and external insurance companies were trained on 1 emergency (fire, power failure, water running) procedures.

3. The company began to do the "three standards in one" quality system certification, and the security department seriously carried out the work of implementing the standards according to the requirements of the management company. During the three internal audits, the Security Department carefully analyzed the unqualified items and found out the reasons. From the nonconformity of 14 in the first internal audit, the nonconformity of 3 in the second internal audit, and the nonconformity of 1 in the third internal audit, the security department made a thorough rectification, which was implemented in the work and every employee.

4. The Security Department has signed the Fire Safety Agreement for the use area of all client units on the whole floor. And complete the filing of all customer files in the building.

5. Completely improve the installation and debugging of monitoring points and patrol system in the building and parking lot 108, and put them into normal use.

6. During the period of 6.xx, the security department strictly controls the personnel entering and leaving the building according to the instructions of the company and the management office, and completes the work of temperature measurement, checking customer cards and visitor registration of the personnel entering the building. , to ensure that there are no SARS cases or suspected personnel in the building, and effectively ensure the normal operation and working order of the building.

7. The Security Department has completed the sealing of fire keys of various companies, with 276 keys and 3 access cards/kloc-0.

Second, the fire management work

1. Installation and transformation of fire protection system equipment and facilities (fire main engine, sprinkler, smoke sensor, temperature sensor, jack telephone, manual alarm, fire shutter door, fire broadcast, sound and light alarm, etc.). ) has been completed and running normally.

2. This year's main fire alarm statistics: fire 1869 times, action 860 times, failure 208 times. All the reported fire alarms were verified as false alarms, and all actions and faults were eliminated, so as to ensure the normal operation of the fire main engine and reach zero failure.

3. This year, 239 fire extinguishers were equipped in all public areas and key parts of the building, including 2 13 4 kg dry powder fire extinguishers, 22 carbon dioxide fire extinguishers and 4 dry powder carts, and the annual inspection of 50/kloc-0 fire extinguishers in the building ensured that all fire fighting equipment in the building was in good condition.

4. Complete the posting of fire safety evacuation instructions on all floors of the building (* * * 80), complete the sealing of fire hydrant box on all floors and the warning slogan of fire extinguisher box, and * * * post 580 fire hydrant seals.

5. This year, the smoke bomb test and inspection before the check-in and check-out of the customer was completed.

6. This year, the Security Department completed the training and assessment of fire protection knowledge and skills for new and old employees.

7. In order to strengthen the fire prevention awareness of customers and employees in the building, the security department held the first "1 1.9" fire safety publicity week, and organized the engineering department, customer service department and Beijing Jietong Company 15 floor staff to jointly hold a primary fire drill, which was recognized by customers for the overall fire prevention work of the building.

8. During the fire safety publicity week, the security department distributed 1825 copies of the leaflet "Common Sense of Fire Safety" to customers, conducted the fire knowledge examination for employees of all departments of the Property Management Office (60 points passed), and conducted the building operation test for 54 employees of the security department (5 points passed), all of which were qualified.

9. This year, in order to better grasp the smoke sensation of the whole building, the Security Department conducted a statistics on the smoke sensation of the whole building, including 2 infrared rays, 949 photoelectric smoke sensations, 255 temperature difference smoke sensations and 3 * * * counts: 1206, and plans to test them one by one in June next year to ensure that all the equipment is in good operation.

10. In order to make employees of all departments better understand the importance of fire fighting, the Security Department trained employees of all departments in fire fighting knowledge and organized practical training for employees of all departments in using dry powder fire extinguishers.

1 1. The security department organized three trainings for internal employees to throw hoses and wear fire-fighting clothes, so that security guards could understand and master the use of fire-fighting equipment.