What are the positions for junior college to go to Jingdong Logistics?

the positions are all customer service. Job responsibilities are:

1. Responsible for answering customer service hotline, answering users' inquiries online, solving users' problems, and recording problems in detail.

2. Submit problems that cannot be solved immediately to relevant departments for solution, track the progress of problem solving, and reply to customers in time.

3. Be responsible for collecting and sorting out users' suggestions and submitting them to department heads.

4, responsible for handling customer complaints, after-sales and other issues.