20 17 maintenance service guarantee template

Maintenance service is the most important link after sale. After-sales service has become an important factor for enterprises to maintain or expand market share. I have compiled some samples of 20 17 maintenance service guarantee for you. Please refer to them.

20 17 Vehicle Maintenance Service Guarantee I am the owner of Z Garden and now live in (block/building).

Unit, the maintenance fund has not been paid. According to the national laws and regulations, 2-3% of the total house price should be paid as the maintenance fund of the community to safeguard the interests of all owners and the normal operation of public facilities and equipment. Now the management office temporarily collects 3000 yuan (3000 yuan) per household. I am willing to fully cooperate with and support the management office in the unified implementation of maintenance fund collection, and voluntarily pay in the management office within 3 months.

Owner: Tel:

Sales department:

Management office:

Z garden management office

Date, month, 2000

20 17 maintenance service guarantee mode chapter 2 in order to safeguard the rights and interests of both parties and improve the maintenance quality and safety of the company's official vehicles, the designated maintenance units of the company's official vehicles are required to give a guarantee commitment to all vehicles under maintenance. The details are as follows:

First, the quality and price commitment of maintenance parts

(1) All automobile maintenance parts meet the quality requirements of standard parts of automobile 4s shop.

(two) the price of all vehicle parts can not be higher than the price stipulated by the standard parts of the automobile 4s shop.

Second, the quality assurance commitment period

(1) The warranty period for vehicle repair or engine assembly repair is 20,000 kilometers or 6 months (including the warranty period for painted parts is 1 year).

(2) The repair warranty period of the gearbox, transfer case, front and rear axles and other assemblies is 5000 kilometers or 3 months.

(3) The quality guarantee period for minor repairs and special repairs is 2000km or 1 month.

(4) The above-mentioned warranty period is 50% for vehicles running under harsh conditions such as mining areas and mud roads.

Three. Description of quality assurance commitment

(a) The mileage and date indicators within the warranty period shall be subject to the first one.

(2) The vehicle maintenance warranty period is calculated from the date of delivery after maintenance.

(3) During the quality guarantee period and the promised quality guarantee period, if the vehicle can't be used normally due to maintenance and parts quality, and the repairer can't or can't provide relevant evidence that the vehicle can't be used due to non-maintenance reasons within 3 days, it will be repaired without compensation in time.

(4) During the quality guarantee period, if the vehicle cannot be used normally due to the same fault (or maintenance item) after two repairs, the maintenance station will refund the direct working hours and material expenses of the user for repairing the fault.

Fourth, there is no warranty.

(a) logo is the cause of early or abnormal wear and damage caused by improper use and operation.

(2) Identification is premature or abnormal wear and damage caused by human factors such as lack of oil and wrong oil.

(three) identification is improper use, such as artificial short circuit, damp caused by generator components or lines and other parts damage.

(4) Failing to come to the factory for maintenance according to the mileage specified in the warranty card.

(5) Vehicles that cheat during the warranty period.

(six) quality problems during the warranty period, without the consent of the factory identification, disassembly damage.

(seven) there are all kinds of abnormal sounds, alarms and abnormal situations in the process of driving, and it is not timely to stop and check and eliminate them, which causes direct and expanded damage and causes secondary failures.

(eight) after the failure of the vehicle, deliberately destroy the original state of the failure, resulting in the failure can not be identified.

(nine) due to external environmental reasons (such as natural disasters, chemical corrosion, etc.), vehicle damage.

Commitment:

Unit:

time

20 17 maintenance service guarantee in triplicate: * * * * real estate co., ltd.

Our company fully responds to the contents of the quality assurance agreement in the bidding documents.

Section 1 Service Commitment

1, service commitment during the warranty period

1, 1 our company's commitment responsibilities during the warranty period.

1, 1, 1, after the project is completed and accepted, our company will provide maintenance services for the building system. Our company promises a free warranty period of two years, and the free warranty period is two years from the date of announcement and delivery to the owner. Arrive at the site for maintenance within 24 hours after receiving the notice. Except for wearing parts, all kinds of parts can't be used normally after two repairs. The bidder shall replace the parts of the same brand and model, and the warranty period of the replaced parts shall be recalculated from the date of replacement.

1, 1, 2. During the project debugging stage, our company will also leave some professionals on site to assist the owner and the property in solving the problems exposed during the debugging process, so as to ensure the normal operation of all systems of the project.

1, 1, 3. Our company promises to provide safety and use management training for the personnel who take over the property management operation, and at the same time, formulate and provide the operation and maintenance manual for special equipment to help the operation and maintenance personnel get familiar with the system and master the operation and maintenance skills as soon as possible.

1, 1, 4. Our company fully realizes the importance and long-term nature of after-sales service to this project, and has worked out the detailed rules for after-sales service guarantee. The commitment party promises to provide after-sales service in accordance with the Detailed Rules for After-sales Service Guarantee.

1, 1, 5. The maintenance scope of the maintenance project is as follows

Automatic fire alarm system: smoke detector, temperature detector, manual alarm button, fire hydrant button, various modules, sound and light, standby power supply, fire alarm host, linkage controller and its circuit, etc.

B. Fire hydrant fire extinguishing system: indoor fire hydrant box, outdoor fire hydrant, water pump adapter, fire pump, pressure stabilizing system and all pipe networks and valves (excluding the maintenance of buried pipe networks).

C. Automatic sprinkler system: wet alarm valve, water flow indicator, safety signal valve, sprinkler, water pump adapter, pressure stabilizing system and all pipe networks and valves (excluding the maintenance of buried pipe networks).

D fire broadcast and fire telephone system: broadcast controller, microphone, loudspeaker, sound box, sound source equipment, preamplifier, power amplifier, telephone jack, fire telephone and its lines.

E. Emergency evacuation indication system: emergency switch, lighting brightness, charging and discharging energy.

F gas fire extinguishing system: detector, vent lamp, audible and visual alarm, gas driving plate, starting bottle, driving bottle group and weighing device (excluding gas filling).

G, fire linkage control system: fire elevator, smoke exhaust fan, positive pressure fan, air conditioner, all kinds of tuyeres, air valves, all kinds of fire pumps, fan control cabinet interface linkage start.

1, 1, 6. Maintenance specifications and procedures:

The maintenance of the automatic fire alarm system in this maintenance agreement shall be carried out in strict accordance with the provisions of Articles 4, 3 and 2: Regular Inspection and Testing of Automatic Fire Alarm System in People's Republic of China (PRC) National Standard gb50 166-20 16 Code for Construction and Acceptance of Automatic Fire Alarm System. The maintenance of automatic sprinkler system shall be carried out in accordance with the requirements of Chapter 9 Maintenance Management of People's Republic of China (PRC) National Standard gb5026 1-20 16 Code for Construction and Acceptance of Automatic Sprinkler System and Appendix E Maintenance Management List of Automatic Sprinkler System. Does not include daily inspection and fire control work.

I. Weekly inspection:

Party B must ensure the weekly inspection of maintenance projects, and the scope of inspection is:

(1) Check the function of the fire alarm controller and fill in the inspection records of the system and controller.

(2) Check whether the pipeline control valve and alarm valve are normal, to ensure no water leakage, and the water quantity and water pressure of the fire water system are normal.

(3) Check the playing function of the fire broadcast and the intercom function of the fire telephone.

(4) Check whether the power supply and switch position of the pump room are normal, and make detailed inspection records.

B, emergency troubleshooting:

When the fire-fighting personnel on duty of Party A find that the fire-fighting system is out of order, they will call Party B, and Party B will send professional maintenance personnel to the site for emergency troubleshooting within 3 hours. For major faults affecting the whole system, Party B's maintenance personnel must work overtime to eliminate the faults as soon as possible and restore the normal operation of the system. In case of special circumstances (such as no spare parts and special parts can't be solved for a while), Party A agrees to take emergency measures; If it is due to Party A's reasons (such as secondary decoration, etc. ), Party A can postpone the maintenance only after issuing a written certificate; In order to ensure the normal operation of the whole system, local faults must be repaired within two days. After the maintenance personnel remove the fault and restore the normal operation of the system, Party A shall sign the fault handling record of Party B's maintenance personnel for approval.

C, regular inspection:

Party B must ensure that the maintenance work undertaken is regularly inspected. Check content:

(1) Party B must ensure that the maintenance project is comprehensively inspected once a month to check the function of the fire alarm controller, fill in the inspection records of the system and controller, and randomly test the alarm function of the alarm detector by blowing smoke; Check whether the control valve of the pipeline is normal, and ensure that the pipe network is watertight and the water quantity and pressure are normal; Check the playing function of fire broadcast and the intercom function of fire telephone; Check whether the power supply of the pump room is normal and whether the switch position is normal, and make detailed records of the test. Fire pump, smoke exhaust fan, positive pressure fan and other main equipment of each fire protection system should be started manually or automatically once a month to ensure the normal start-stop and normal operation of various motors. Conduct automatic switching function test of main and standby equipment every month. Check the fire pool, water tank, fire air pressure water supply equipment and automatic voltage stabilizing equipment, and use special testing instruments to spot check and simulate the alarm function and linkage function of each alarm and linkage equipment; Batch test whether the water pressure of each hydrant meets the requirements with test instruments; The signal transmission and linkage of the whole sprinkler system are simulated and tested by using the terminal water testing device, and the nozzle is tested. The problems found in the above content detection should be dealt with in time.

(2) Whether the water supply capacity of the system meets the requirements should be tested every quarter, and the action and signal transmission of the water flow indicator and wet alarm valve should be tested by using the terminal water testing device; The alarm function and acousto-optic display of detectors and manual alarm buttons are tested periodically and in batches by special testing instruments; Check the switching and playing functions of fire broadcast; Carry out linkage tests on various linkage devices such as fans, tuyeres, air valves and roller blinds in stages and batches. If problems are found, they should be repaired in time, and a quarterly checklist should be filled in, which should be signed by both parties for filing.

(3) A comprehensive inspection must be conducted every year to ensure that the function of the fire protection system meets the requirements. Conduct comprehensive inspection, maintenance, maintenance, oil change, rust removal and paint touch-up of fire water storage equipment, outdoor fire hydrants, pump joints and various valves, and fill in the annual inspection form, which shall be signed by Party A and Party B for the record.

D, monthly, quarterly and annual inspection report in triplicate, which shall be submitted to the fire department for filing with the official seal of the fire maintenance unit and returned to the property management company for filing.

1 2, on-site maintenance team will be provided during the warranty period of this project.

1, 2, 1. Set up an equipment maintenance team headed by the project manager and attended by professional technicians to provide full-time technical and operational support services for this project.

1, 2, 2, all-weather maintenance guarantee. During the warranty period, the maintenance team will be stationed at the site to track the technology and quality assurance of the process equipment.

1, 2, 3, 24-hour after-sales service telephone.

2. Service commitment after the warranty period expires

After the free warranty period, our company will provide a lifetime warranty system, and will arrive within 24 hours after receiving the owner's repair report, without charging any service fee (only charging material fees).

Establish a regular follow-up and return visit system, and the after-sales service owner evaluation form provides high-quality return visit service for the owners. Arrive at the site within 24 hours after receiving the owner's information and troubleshoot to ensure that the equipment is in good working condition.

Section II Technical Support

1. Prepare the equipment performance and operation manual.

Our technicians should prepare performance, operation and maintenance manuals of various systems and equipment for the owner before the project is completed and delivered, and provide the following information.

1, 1, a detailed description of each system (including the number and installation location of each device, etc.). )

1 2, performance of equipment parts, detailed technical specifications and technical parameters.

1 3, test report

1 4 debugging record

1 5, detailed description of equipment performance and automatic control system.

1 6, system equipment operation instructions

1 7, maintenance technical description

1 8, tool and spare parts name list

1 9, system safety operation requirements

1, 10, flow charts of each system.

1, 1 1, as-built drawing

1, 12, list of major equipment and materials suppliers (including maintenance period and contact information of suppliers)

1, 13, equipment operating instructions, technical parameters, inspection certificate, and list of arrived parts.

2. Specialized technical training

Have the obligation to provide theoretical and operational skills training for technicians, operators and maintenance personnel of the owner's system, and provide detailed training documents free of charge. Teach the performance and characteristics of each system product, various operating parameters of the system process, troubleshooting methods and other theoretical and practical operation methods.

According to the technical requirements of each system, assist the owner to formulate relevant systems for equipment operation management.

3. Follow-up visit

In order to make the owner safer in use, and to verify the installation level and sum up experience and shortcomings, the following types of return visits are required for this project.

Technical review.

Return visit regularly (monthly, quarterly, yearly).

Irregular return visits (by telephone, fax, mail, email, etc.). ).

Visit the forum (according to the owner's needs).

Return visit before the warranty expires.

Bidder: Sichuan * * * Fire Engineering Co., Ltd.

Legal representative:

Date: 20 16 * month * * day

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