What are the interview etiquette and skills? formal

Section 2 Interview Etiquette and Skills

First, the interview instrument etiquette

Instrument refers to personal appearance, including appearance, hairstyle, clothing and so on. Paying attention to the beauty of personal appearance in an interview is not only a sign of self-esteem, but also a sign of respect for others. Nowadays, many college students are rushing between job fairs, and they are in a hurry and travel-stained, so they have no time to sort out their personal gfd, which damages their personal temperament image. At the same time, it also gives people the impression that employers do not attach importance to image. Imagine how a person who doesn't pay attention to personal image will pay attention to the image of the unit in the future. Therefore, it is very necessary to properly modify your appearance before the interview.

Clean appearance

Clean appearance, the first thing is to keep the face clean, especially pay attention to local hygiene, such as the corners of the eyes, behind the ears, neck and other places that are easily overlooked. Secondly, as a female student, it is best to put on some light makeup and slightly modify her face, which is fresh and elegant. The use of colors and lines should be "lighter than thick", just right, making people look energetic and capable, not too thick or too exaggerated, so as not to leave an impression of being too ostentatious and vulgar; Boys need a shave, not a beard. They look listless and sloppy. In addition, we should pay attention to the problem of body odor, take a bath frequently, don't smoke, and don't eat garlic and other things with strong odor before the interview to avoid smelling people.

(2) Appropriate hairstyle

Hairstyles should not only conform to personal characteristics, but also match clothes. But in the interview, many students pay great attention to dressing up, but ignore the design of hairstyle, thinking that as long as the hair is clean. In fact, hairstyle occupies a very important position in the whole beauty of appearance. Therefore, in addition to the hairstyle should be suitable for personal face, personality characteristics and dress at that time, we should also pay attention to the special requirements of the interview. During the interview, the general requirements for hairstyles are dignified, elegant and natural, and too avant-garde and unconventional hairstyles should be avoided. At the same time, it should be adapted to the job requirements, such as the secretary should be dignified and elegant, the marketing staff should be capable, and short hair or curly hair is needed to deal with machines. Some girls with long hair shawls should pay attention to the fact that their hair should not cover their faces during the interview, unless it is to cover up some physical defects, otherwise the examiner will have a vague impression on you. Boys' hair styles are mainly short hair, so that they don't cover their foreheads in front, their ears in the side and fall behind their collars.

(3) Dress appropriately

A human resources manager once said, "You can't get a position just by wearing a tie, but you will definitely lose your position by wearing the wrong tie." It can be seen that appropriate clothing plays an important role in the smooth progress of job hunting. So, what should college students pay attention to when applying for a job? Keep the students' clothes fresh and natural. Many students mistakenly think that the clothes for job hunting should be high-end, gorgeous and fashionable. In fact, the purity and naturalness of students' clothes is its greatest charm, and its youthful vitality and fresh and refined style can be revealed from it, thus winning the favor of examiners. However, this does not mean that you can dress as usual during the interview, and you still need to be carefully prepared in color matching and details.

First of all, clothes should be neat. Cleanliness means that you value this job and this unit. Cleaning doesn't cost too much, just wash it and iron it. Secondly, it is simple and generous. Try to abandon all kinds of decorations, such as complicated lace, colorful embroidery, jingling accessories and so on. And avoid wearing clothes that are too short, too tight, too transparent and too exposed. Generally, girls mainly wear simple suits and dresses. And boys can wear refreshing shirts, flat jackets or suits. Third, the choice of color should be appropriate. Don't wear colors that are too bright or jump too much, which will make the examiner very uncomfortable. Generally, soft colors have affinity, and dark colors are more solemn. You can choose different colors according to the requirements of the position you are seeking. Finally, we should also pay attention to other accessories that match the clothing, try not to wear expensive accessories that make noise when walking, and the accessories must be unified with the clothing; When wearing a skirt, you must not show your legs and wear flesh-colored stockings; You can't wear open-backed shoes like slippers. Leather shoes should be cleaned, and there should be no dust.

In short, take a good look at your gfd in front of the mirror before going out, and be neat, generous and dignified.

Second, interview etiquette and etiquette.

Personal manners and etiquette include gestures such as "standing", "walking" and "sitting", as well as many details. This section talks more about the etiquette and etiquette of the interview from the details.

(1) Be punctual for appointments

Punctuality is a virtue and a reflection of a person's good qualities. So be punctual and trustworthy in the interview. Being late is not only a casual, careless and irresponsible performance, but also a rude and disrespectful behavior to the examiner. Foreign-funded enterprises, in particular, will fire employees who are not punctual at any time, let alone when they are interviewing. Generally, it is best to arrive 15-20 minutes in advance, so that you can get familiar with the environment around the examination room, have time to adjust your mentality, stabilize your mood and avoid rushing into battle.

(2) Respect the receptionist

After arriving at the interview site, you should take the initiative to say hello to the receptionist and introduce yourself, and obey the unified arrangement of the receptionist. You know, some units have already started to evaluate you from this moment.

(3) Pay attention to meeting etiquette

First of all, you should knock when you go in. Even if the door is unlocked, tap politely two or three times. When you get permission, you should gently push the door in and then gently close the door. The whole process should be natural and smooth, and don't make any noise to show good habits. Secondly, after entering the interview room, greet the examiner first. When the other person says "please sit down", he must say "thank you" in order to sit in the designated position and maintain a good sitting posture.

(D) pay attention to the expression of etiquette

During the interview, most people will be very nervous, which will make the candidate's expression unnatural. In fact, only by maintaining a confident smile, calmly and calmly, and "writing" your sincerity and enthusiasm on your face can people have a trustworthy goodwill. In addition, the eyes in the interview are also very important. You should treat each other generously, don't waver and look around, which makes people doubt your sincerity.

(5) excuse yourself at the right time.

When the examiner intends to finish the interview, he should get up and leave at the right time, thank you with a smile, say goodbye to the examiner and others, and close the door gently when leaving the room. Don't forget to thank the receptionist and say goodbye when you show up.

(6) Write a thank-you letter.

After the interview, in order to impress the other party or make up for the shortcomings in the interview, it is best to write a short thank-you letter to the examiner. On the one hand, you can thank him, on the other hand, you can express your yearning for the unit again.

Case:

Details show achievements

(1) A company needs an administrative assistant. Several applicants go through the formalities at the reception desk in the lobby on the first floor. The receptionist asked them to go to the human resources department on the third floor for an interview. When going up the stairs, a staff member with a file rushed down and bumped into them. The papers were scattered all over the floor. Only one applicant stopped to help pick up the papers on the floor, and the others went straight to the third floor without hesitation. As a result, the young man who helped get the certificate was admitted.

(2) Chaco, French bank tycoon. When I was young, my job was not smooth, and I failed in 52 applications. The 53rd time, he went directly to the chairman's office of the largest bank, and was rejected without saying a few words. Although he was depressed, he said goodbye politely and turned and walked out. Suddenly, he saw a pin across the door. He knew that although it was small, it might do harm to people, so he bent down and picked it up. The next day, he unexpectedly received the employment notice from this bank. It turned out that his action of picking up the pin was seen by the chairman.

(3) Lingling, female, graduated from foreign-related secretarial major, applied for the post of secretary of the general manager of a foreign-funded enterprise, and successfully passed the preliminary examination and re-examination. The last level is the general manager interview. Lingling won the recognition of the general manager with her excellent professional knowledge and fluent spoken English. At the end of the interview, the general manager deliberately touched the document on the desktop, and a page of the document fell to the ground. But Lingling doesn't seem to notice this action. She is still talking with great interest. At this time, the general manager seems to have lost interest. He said to Lingling, "Let's call it a day!" Lingling went out to wait for the result with a straight face. After a while, the manager of human resources department came and another person was admitted. The manager said to Lingling regretfully, "We were very optimistic about you, but you don't even want to take a piece of paper. How can you be a good secretary?"

Case study: People often say, "If you don't sweep a house, how can you sweep the world?" . From a small matter, a detail, we can see the essence of a person. The young man bent down to pick up documents and has the spirit of helping others; Chaco picked up a pin, showing his carefulness and consideration for others, and Lingling's failure was precisely because she lacked such qualities. In fact, it is not difficult to do all this well. The key is to pay attention to self-cultivation, improve personal quality and form the habit of paying attention to details in life. "Small things can't be sloppy." Then, even if the recruiter deliberately sets a trap, you will pass the customs smoothly, get the opportunity to display your talents and move towards the road to success.

Third, the interview conversation etiquette

(A) the content of the conversation should pay attention to the problem

First of all, you should pay attention to the politeness of language and avoid uncivilized sentences. When addressing the other company, you should use the second person's honorific title "Gui", such as "Your Company". If you are a person with a strong sense of belonging, you can also call it "our company" directly. In addition, you should always use polite expressions such as "please" and "thank you", and you should say little or no polite words, let alone make rude remarks and belittle others.

Secondly, when answering questions, the other party will answer whatever they ask and how much they ask. Don't ask less, answer more, ask more and answer less.

Finally, we should pay attention to the key points of the conversation, don't digress, don't be wordy, a person who speaks without a purpose is also a person with unclear thoughts. Finally, it should be emphasized that you should be honest, accurate and objective in answering any questions, and you should not make up lies, brag or show off yourself, which makes people feel disgusted.

(B) the form of conversation should pay attention to the problem

First, the general application of Mandarin answers requires accurate pronunciation, clear articulation, moderate speech speed, not too high intonation and not too low voice. Second, be sincere and humble, and don't be aggressive. If you want to make some requests, try to use the tone of discussion. Third, it is extremely impolite to interrupt the examiner's conversation at will and pretend to be the master. Fourth, when you speak, don't be eloquent and arrogant. Fifth, pay attention to other people's conversations. When the examiner speaks, he must listen attentively, not look around casually.

One day, the human resources manager of a company came to work, and there were many people waiting for the elevator in the lobby of the company building. When the elevator came, people swarmed in and it was very crowded, so the people standing next to the elevator button began to press the desired floor for everyone. At this time, a strange young man wanted to push the button from the crowd and let himself press it. The person next to you said, "Tell me which floor you are on, and the person in front will help you." The young man said "ninth floor" and others pressed "nine" for him. The young man never spoke again. No sooner had the manager of the human resources department sat down in the office than the assistant said that someone had applied. The manager saw that it was the young man in the elevator just now. The manager inquired about his professional study. To tell the truth, the manager was satisfied with his professional level, but considering his performance in the elevator just now, he decided not to admit him. The assistant next to him was very strange and asked the manager why. The manager said: "The elevator is so crowded that he has to press it himself, which shows that he lacks the spirit of cooperation;" He didn't even say thank you when someone helped him, which shows that this person is rude and I can't ask him. "

Case study: politeness-a person's letter of introduction. No matter what kind of circumstances, this is the most basic accomplishment and quality of being a man. If you can't even do this well, even if your professional level is high, it can only be in vain.

Fourth, interview coping skills

1. Self-confidence is the first condition for successful coping.

2. Respond to establish each other's consciousness.

3. Be familiar with common questions and practice in advance.

Frequently asked questions in the interview:

(1) Tell me about yourself.

Why did you apply for this job?

Do you know anything about this job and this company?

(4) What are your expectations for this job?

(5) What are your main strengths?

Why do you want to come to our company?

(7) Why does this job attract you?

(8) What is your greatest achievement (or mistake) in these years?

(9) How did you overcome those problems?

(10) Do you want to own and develop yourself in five years?

(1 1) What is your definition of success?

(12) How do you describe your work style?

(13) What is your goal in life?

(14) What do you do in your spare time?

(15) Do you have many friends? Why are they willing to associate with you?

(16) How do you treat people you don't like?

(17) Can you help us?

(18) What are your requirements if you are hired?

(19) How much do you hope to earn?

Will you still work here if you can't meet your requirements?

4. Skills of asking questions in the interview.

In the interview, in addition to accepting other people's questions, candidates often give you the opportunity to ask questions. Through your questions, the examiner can see your goal, professional level, perspective and depth of the problem. Therefore, when encountering this link, we must seize the opportunity and leave a perfect impression on the examiner at the end. So, what questions should I ask? First of all, don't ask some common-sense questions, such as "How old is the company?" "How many employees are there?" Wait, it just means that you are unprepared and ignorant. Secondly, ask less self-centered questions, or ask from the side, not too direct. Such as "How much is the salary?" "What are the benefits?" "How many days are there in the holiday?" Wait, or you will be too eager for quick success and narrow your vision. The correct question is to ask more questions related to the position, such as "Are there any other requirements for this position?" "What is our department's recent work goal?" In addition, such problems can be designed according to the special requirements of some majors. Such questions can not only reflect your professionalism, but also reflect your professional level and thinking ability. At the same time, the examiner is also willing to answer questions, laying a solid foundation for your successful application.

Exercise:

1. According to the requirements of appearance and dress etiquette in the interview, please design the image of applying for the following units respectively:

1, apply for school teachers;

2. Apply for a secretary in a foreign company;

3. Go to the hotel to apply for a receptionist.

Second, please analyze the following errors in the interview response:

1, "The interpersonal environment in my previous unit was too bad, and there were too many villains to get along with."

2. "Now many companies want me, so please be sure to reply to me before the end of this month."

3. "I graduated from a famous university with a hot major. I am an outstanding talent, and I want to realize my lofty ideals and grand ambitions. "

4. "I wonder how much money I can earn every month if I come to your company?"

Third, question and answer:

1. What preparations should I make before applying for a job?

2. What should I pay attention to when writing a resume?

3. Why should we pay attention to etiquette during the interview? What does the interview etiquette include?

4. What are the interview coping skills? Try to analyze with examples.