Summary of the work of the administrative service window

The construction of the administrative examination and approval service center is aimed at convenience, efficiency, integrity and standardization. Today I have compiled it for you, I hope it will be helpful to you.

Fan Wenyi

Under the guidance of the Municipal Affairs Center, with the correct leadership and strong support of the County Party Committee and County Government, the County Government Service Center takes the important thought of "***" as its Guide, with the goal of optimizing the economic development environment and serving economic development, with the principles of "convenience, standardization, efficiency, and integrity" as the purpose, with the purpose of improving work efficiency and convenient services, with the emphasis on agency efficiency building, constantly innovating service mechanisms, and gradually From a single administrative approval type to a comprehensive and convenient service type, all tasks have achieved excellent results. The plan at the beginning of the year has been successfully completed, and the work of the past six months is now summarized as follows:

1. Strict system, emphasis on management, forming a good atmosphere

Linshui County Government Service Center is hereinafter referred to as " As an important measure for reforming the administrative approval system and optimizing the economic development environment in our county, the construction of the "Center" is key to the quality of its implementation. Therefore, the Government Affairs Center regards system implementation and standardized management as the entry point and focus of its work. Strictly implement the rules and regulations involving center execution, supervision and management, behavioral restraint, equipment management, agency management, etc., and clarify responsibilities, and formulate assessment and reward and punishment methods according to the establishment of management, work standards, behavior restraints, and performance. Assessment, supervision and management and assessment incentive mechanism with rewards for excellence and penalties for violations. We always regard the evaluation, rewards and punishments of windows and staff as an important measure for standardized management of the center. We conduct all-round assessment and evaluation of windows and staff from aspects such as attendance, discipline, business processing and service attitude, so as to form a scientific, democratic, interactive and mutual discipline. assessment management mechanism. At the same time, the daily management work of the center was carefully decomposed, and various tasks such as window and personnel management, sanitation, safety and security, services, etc. were specified into time periods and implemented to the responsible persons, so that the center formed a system where everything is managed and managed. There are always requirements, work is recorded, and management is a good situation with no blind spots.

2. Focus on key points and overcome difficulties to ensure efficient and standardized implementation

1. Guided by the scientific outlook on development, vigorously promote the construction of agency efficiency.

Since this year, Linshui County Government Service Center (hereinafter referred to as "the center") has adhered to the people-oriented scientific development concept and regarded the interests of the people as the starting point and end point of all work. With the strengthening of administrative efficiency as the axis, we vigorously promote administration according to law, open government affairs, simplify service procedures, improve service efficiency, and innovate service methods, so as to achieve the satisfaction of the people and enterprises. In the first half of this year, the number of enterprises and people who participated in the center's "mass entrepreneurship and innovation" competition voting, the satisfaction rate; from January to the end of May this year, the center handled all kinds of certificates and documents, including application documents and commitment documents; and also received companies and various consultations with the public.

1. Start by consolidating the basic work and promote administrative efficiency construction

In accordance with the requirements of the Municipal *** to improve government affairs construction, the central office organized several window staff meetings and stationed staff The center’s 24 functional department leadership meetings carefully conveyed and studied the archives on administrative efficiency construction at the city and county levels and the spirit of the meeting on improving the soft environment. The central office has made it clear that in order to improve administrative efficiency, a solid foundation must be laid. We focused on the ideological construction and capacity building of window staff.

1 Focus on ideological construction and establish a solid service concept

We organized window staff to carefully study the "Administrative Licensing Law" and other laws and regulations. Through the five stages of planning, expert teaching, collective tutoring, self-study, and assessment and testing, the center unified the examination, scoring, and summary, which strengthened the legal awareness of all employees, established the concept of people-oriented, and the concept of administration according to law. , the concept of serving taxpayers.

2 Pay attention to capacity building and cultivate a strong and professional work team

In order to improve the service skills of the staff, the center has reviewed and approved the use of platform software technology for all staff Training, computer operation training and testing, and typing competitions, the staff can skillfully operate computers, input text, edit typesetting, and use approval software, which improves the professional quality of all employees.

On the morning of May 4, a special meeting on the construction of administrative efficiency of the county's agencies was held in the County Party Committee Festival Garden.

After the meeting, each unit, especially the main leaders of each stationed unit, attached great importance to it and went to the government affairs hall to inspect the work of this window. They actively negotiated and communicated with the government affairs center and proposed the next step to thoroughly solve the problems of their respective stationed windows. The county Aizhong Water Company sent three window staff, one of whom was a section chief, to the center, and at the same time adjusted the service process to completely eliminate the phenomenon of double acceptance; the county development and reform bureau replaced a staff member who is professional and experienced in special projects, and The original project has been enriched and adjusted. The County Civil Affairs Bureau conducted a survey of the office space of the new government affairs hall and put forward valuable opinions and suggestions. The County Water Conservancy Bureau, County Industry and Commerce Bureau, County Animal Husbandry Bureau and other units have sent personnel to the center to coordinate, and some units have replaced and enriched their window staff. Through the two constructions, a good ideological and business foundation has been laid for promoting administrative efficiency construction.

3 Improve service levels and work hard to standardize services

On April 29, County Party Committee Secretary Zeng Changdong went to the center to investigate administrative efficiency construction work. In accordance with Secretary Zeng’s instructions, the center held a special meeting on May 1 to discuss and adopt the Linshui County Government Service Center’s “Window "Staff Code of Conduct" was implemented on a trial basis and was immediately distributed to all windows and units stationed there. It was also reported to the county *** in the form of files to uniformly solve the clothing issues of center staff.

2. Use innovative service methods as a breakthrough to promote administrative efficiency construction

Administrative efficiency construction involves a wide range of work and many links. The key is to grasp the entry point in order to be effective. Advance.

1 In-depth research and extension of center functions

First, the center is linked to the streets and communities, and provides door-to-door services according to the needs of enterprises and the public. For example, at job fairs for laid-off workers and catch-up services for extremely poor groups, 20 re-employment discount certificates were issued on-site. Judicial Window The legal consultation and assistance carried out in Shexian County have been highly praised by the public. In January this year, Wuguibeishe County invited the Judicial Window of the Center to conduct door-to-door consultations to mediate issues that residents of two households had blamed each other for due to noise nuisance and sanitary problems. The disputes had been unresolved for many years. Finally, under the mediation of Judicial Window Xiong Youshou, the two households settled the matter. Enemies became friends, and a group photo was taken of unity. The second is to visit enterprises, adopt the form of exchanges and symposiums, listen to the voices of more than 20 enterprises, and regard the needs of enterprises as the fundamental starting point of our work. Implement the problems, difficulties, opinions and suggestions raised by enterprises into the daily work of the center one by one.

2 Broaden areas, innovate methods, and increase administrative speed

① Adhere to one-sided processing and implement sunshine operations. For each approval service project of the 24 departments stationed in the center, one window is implemented to the outside world, one door for approval, one door for service, and one window for charging to avoid people running back and forth. After the new government service center is completed and relocated, the Price Bureau, Planning Bureau, Industry and Commerce Bureau, Land and Resources Bureau, Housing Supervision Office of the Construction Bureau, Health Bureau, Civil Affairs Bureau, Environmental Protection Bureau and other units will move the entire approval hall into the center and close the original window. The new center will implement six disclosures and six announcements for the projects introduced into the center. The six disclosures are disclosure of service content, disclosure of approval basis, disclosure of service procedures, disclosure of service time limits, disclosure of charging standards, and disclosure of service results; the six announcements are announcement to the county, announcement on the Internet, announcement on the central large screen, and touch screen Announcement, announcement of floor billboards, and announcement of service guidelines make the people feel at ease and feel comfortable when doing things. For example, if a resident goes to the Education Bureau window to apply for a school run by a social force, and after getting the certificate at the Education window, he can go directly to the Civil Affairs Bureau, Industry and Commerce Bureau and other windows to go through other procedures. This one-stop office is time-saving and efficient.

Sample 2

In 20XX, I continued to be responsible for the registration and change of practicing physicians at the Health Bureau window of the Municipal Administrative Service Center, as well as the administrative approval seal management of the Health Bureau window. Over the past year, under the correct leadership and cordial care of the leaders of the Health Bureau and the Provisional Party Committee of the Municipal Administrative Service Center, and with the tacit cooperation and strong support of my colleagues in the window, I have always adhered to the service principle of administration according to law, keeping in mind the "convenience, standardization, integrity, and efficiency" "The service purpose is to serve the people and units with full enthusiasm and high professionalism.

We have achieved certain results in terms of work discipline, service attitude, and efficiency, and have made positive contributions to creating a harmonious health service window. The main work is summarized as follows:

1. Strengthen learning and continuously improve own comprehensive quality.

First, earnestly study Deng Xiaoping Theory, the party's principles and policies, national laws and regulations, and current affairs politics, study the party's political report of General Secretary Hu Jintao and the important thought of "***", and study " The Administrative Licensing Law of the People's Republic of China, the Practicing Physician Law of the People's Republic of China, the Civil Servant Law and other relevant laws, carefully take notes and write down your experiences. Through study, your political quality will be further improved. , has truly established the socialist concept of honor and disgrace, has always been politically consistent with the Party Central Committee, and has clearly opposed and suppressed all unhealthy trends. The second is to study business knowledge seriously, focusing on administrative management knowledge and relevant regulations for handling administrative approval matters, as well as operating procedures and office automation and other related knowledge. Focus on the key points in learning methods and combine them with their own deficiencies in computer knowledge. Where necessary, we conduct targeted study, enhance legal awareness and legal concepts, and adhere to the integration of theory and practice. Through study, the level of policy and legal knowledge, professional quality and ability to act in accordance with the law have been greatly improved, and the sense of responsibility and responsibility for administration according to law has been enhanced. A sense of purpose.

2. Improve work efficiency and complete tasks on time.

As of the end of December 2008, *** had issued medical qualification certificates to 3,133 practicing physicians and assistant physicians, of which 2,337 were issued in 22 counties, 360 were issued in three urban areas, and 436 were issued by municipal agencies .

As of the end of December, *** had completed the acceptance of 1,689 physician assistant practice registrations and changes. The military renewed 7 local doctor qualification certificates.

Three Due to the problem of lost physician qualifications or practice certificates, as of the end of December, *** had completed the reissue of 39 certificates, including 33 reissues of qualification certificates and 6 practice certificates

Four As of the end of December, *** had processed 8 copies of anesthesia and psychotropic drugs in medical institutions, and 5 changes in legal person and personnel qualifications.

Specific practices at work;

1. On-site office, centralized coordination, and deadline completion

Conscientiously implement the "Administrative Regulations of the People's Republic of China and the People's Republic of China" Licensing Law" to fulfill the social service commitment of project approval. The staff of the center perform the approval duties on behalf of the approval and service departments. For projects that fall within the approval authority, they will be processed in accordance with the principle of expedited approval. They will conduct on-site inspections of the events submitted by the applicants and confirm that they are correct and the materials are complete. Accept and register online. All types of approval and service matters handled this year were completed within the promised time limit, with a completion rate of 100%.

2. Warm service, convenient and beneficial to the people.

Conscientiously implement the "Decision on Further Optimizing Government Affairs and Social Environment" of the *** Baoding Municipal Party Committee and Municipal ***, and during the administrative approval process, firmly establish the awareness of governing for the people, and regard the central window as It serves as a platform to expand the administrative approval and service functions of the Health Bureau, and serves as an emotional link between liaison units and the masses. Everything starts from convenient service objects, serves enthusiastically, firmly establishes the concept of the masses, correctly treats the window approval power, always starts from the perspective of the applicant, thinks from the perspective of the applicant, provides them with high-quality services wholeheartedly, and completes every item with high quality and efficiency. Project approval work that complies with laws and regulations.

Adhere to humanistic service, warmly welcome every service staff, provide free paper, pens, glue, scissors, ink pads and other items to facilitate the people's work, and take the trouble to solve the consultation matters of the staff who come to the service . Sometimes, in order to take care of the problem of incomplete materials for service personnel who are far away, we can call, send emails or faxes, and if it can be done on-site, we can do it on-site. We will never let the other party do any more errands, thus avoiding the inconvenience caused by the staff traveling back and forth. , which facilitates the registration and change of service personnel, and also improves the work efficiency of this window. Realized the integration of work from acceptance to settlement. It has been well received by the majority of service staff and has achieved zero complaints throughout the year.

3. Be serious and conscientious, handle things impartially, strictly control the review and inspection, and "do something and don't do something"

Enforce the "eight prohibitions" of the Ministry of Health and the integrity work The "Five Systems" and the "Ten Don'ts" of the Administrative Service Center serve as our own guidelines for action, and we handle administrative approval matters in strict accordance with the licensing rights granted by laws and regulations such as the "Administrative Licensing Law", so that we can neither neglect our duties nor do anything. Acted beyond the authority and refused the staff's requests for banquets or gifts for many times. Some of the matters requested by the staff in the lobby were not in compliance with the regulations. I was forced to do so in the lobby and even threatened them with words, but I could do it myself. What can be done must be done, what cannot be done must be omitted, and patiently explain and try not to be impatient, solve these problems more appropriately, and establish a *** image of "exerting power impartially and engaging in politics with integrity".

4. Rigorous management and clear responsibilities.

1 During the issuance process of physician qualification certificates, a "signature" system is implemented for recipients to prevent missing or mistaken receipts.

2 When the reissued qualification and registration certificate is returned, you are required to sign your name and time when receiving it to ensure that it can be issued to the person.

5. Honest administration and efficient office work.

1. The registration and change of doctors will take thirty working days according to the promised time limit. We can think about what the people think and worry about the people's urgent needs, and can be timely and fast from acceptance to completion. , without procrastination, sometimes taking into account some people who have long distances and need to return on the same day, the matter can be completed on the same day.

2 For those who need to re-issue certificates, their information will be mailed to the Provincial Department of Health via express mail to solve the needs of re-issued personnel as soon as possible, which greatly saves processing time. After the reissued certificate is returned, promptly notify the reissuer to pick it up as soon as possible.

3 Strictly abide by the "Code of Conduct of the Municipal Administrative Service Center" and various work disciplines, be dignified in appearance, treat others enthusiastically and generously, be loyal to duties, stick to their posts, and concentrate on work. Do not wander around or wander around at will. Don’t chat with idle people, and don’t use the computer to do anything unrelated to work. I always hold myself to high standards at work. Over the past year, I have never had personal matters affect my work. The work and rest time in the center is compact, with only one hour's break at noon. I can overcome all difficulties and work hard to get to and from get off work on time. Once, I suffered from severe gastrointestinal cold, headache, stomachache, vomiting, and was very weak. I thought of asking for leave to rest, but thinking of the people who came to work, I endured the pain and continued to go to work. The work is hard and boring, but when I see the service objects leave with satisfaction, I feel truly relieved.

3. Solve problems discovered in actual work in a timely manner

When doctors are registered or changed, it is found that some doctor certificates have not been registered within two years. The "Interim Measures for Physician Practicing Registration" stipulates that those who have not registered within two years after obtaining the qualification of a practicing physician or the qualification of a practicing assistant physician should also submit to receive 3-6 months of training in an institution designated by the health administration department at or above the provincial level when applying for registration. , and certificate of passing the examination. In response to the above situation, I reported to the supervisor in a timely manner, cooperated with the relevant departments to conscientiously carry out the relevant training and assessment work for physician registration within the jurisdiction, and designated Baoding Third Central Hospital as the clinical and dental category for those who have not registered within two years after obtaining physician qualifications. The training institution for those who apply for registration; designates Baoding Center for Disease Control as a training institution for public health personnel; designates Baoding No. 1 Hospital of Traditional Chinese Medicine as a training institution for traditional Chinese medicine and integrated traditional Chinese and Western medicine. Through the implementation of the above measures, It solves the problem of re-registration of doctors who fail to register within the prescribed time after obtaining the qualification to practice, and further strengthens the awareness of the majority of medical workers to practice in accordance with the law.

The work in 20XX has been fully affirmed by the leaders of the Administrative Approval Service Center and the Health Bureau and praised by the office units and the masses. The new year is a new starting point. In my future work, I will strengthen political study, strengthen the study of laws, regulations and related files, always keep in mind the purpose of serving the people, and continue to work with full enthusiasm and high professionalism. Invest in administrative services, do your best to serve the people, and make new contributions to establishing a harmonious health service window.

Fan Wensan

Time flies, and 20xx has passed in the blink of an eye. The flowers are similar every year, but the people are different every year.

Looking back on last year, generally speaking, the work is on the three points and the first line, step by step, and the life is calm and orderly. In order to better carry forward the achievements, overcome the shortcomings, further broaden the horizons, innovate ideas, and work hard, the following summary is made:

1. Pay attention to political, ideological and moral character

Abide by work disciplines, strictly work and rest time, perform duties conscientiously, make overall plans at the same time, properly handle conflicts between work and study, and actively participate in collective meetings of units and bureaus and various departments Organize party education, cultural and sports activities to ensure that the class attendance and participation rate are 100, take the initiative to study *** thought and *** theory, pay attention to current political news, maintain political firmness and ideological and moral purity, and resolutely not participate in harmful activities Social security illegal activities and illegal organizations, constantly improve their theoretical level and ability to distinguish right from wrong, be honest and self-disciplined, self-denying and dedicated to public service, take the initiative to learn from various advanced model deeds, and actively move closer to the party organization.

2. Pay attention to job responsibilities

I worked at the window of the Administrative Service Center throughout the year. During this period, I abided by the center's regulations, went to and from get off work on time, fingerprinted, and Pay attention to the attitude of administrative services, improve service quality, create a high-quality and efficient service environment, establish a good service image, adhere to standardization, standardization and convenient services, strive to simplify service procedures, shorten the approval time, and provide road administration services to customers enthusiastically, conveniently and quickly Administrative approval for excavation and repair of broken roads should not be discredited by the Construction Bureau. While completing the window task, I also actively completed the tasks and indicators issued by the unit, returned to the unit to work overtime on Saturdays, and insisted on inspecting municipal public facilities such as street lights and manholes to maintain their integrity and safety.

In order to implement social service commitments and establish civilized units and high-quality service windows, I strive to improve my business knowledge and scientific and technological level, proactively and quickly handle the hot and difficult issues assigned by leaders and the people, In line with the needs of the project and the emergency needs of municipal emergency repairs, he can take the initiative to give up rest time and holidays and be available when called, giving full play to the functions of municipal infrastructure and creating a good environment.

A new journey is about to begin, and new tasks are exciting. In the new year, I will keep pace with the times, pioneer and innovate, work hard, and contribute to Jiangyan, a city of special significance. He has made positive efforts and his due contributions.

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