Seek the basic knowledge of management test questions

Article source: Yunnan Property Network

Number of visits: 945

Article Keywords: [Property Management Basic Knowledge Test]

-

Name: Management Office: Score:

Property management basic knowledge test questions

Evaluation forms: closed book and written test. Time: 120 minutes

Grader: 1. Multiple choice questions (65438+ 0 points per grid, ***20 points)

1, the property is not only valuable, but also has use value or ornamental value, which reflects the property ().

A, fixity b, durability c, diversity d, high value

2, the fundamental task and basic attribute of the property management enterprise is ()

A, maintenance b, management c, operation d, service

3. The property management company is not under its jurisdiction ().

A, also want to give a satisfactory answer to choose and employ persons live b, don't have to give an answer.

C, must completely solve d, should promptly report to the superior.

4. The property management company should act immediately after receiving the repair report, which has obvious influence on the property management company.

A, economic benefits b, popularity c, scale d, reputation

5, when people want to spend money to buy convenience for special reasons, the property management company should create conditions to meet their requirements and provide ().

A, general service b, special service c, public service d, public institution service

6. The funds for property management are the material basis for doing a good job in property management, and the fees charged by management enterprises should make owners and users feel ().

A, the quality and price are consistent; B, they can afford C, and the price is favorable; D. the price is low.

7, property management personnel to do someone looking for a job, don't let the work to find someone. Everything users need to do should be completed as soon as possible. This reflects ().

Proactive and time-sensitive; B. Be modest and prudent, and be polite to others.

C, study hard, improve quality D, dignified appearance, good image.

8, the early property management by () is responsible for hiring property management companies.

A, the construction unit B, the owners' meeting C, the owners' committee D and the owners

9. Owners attending the owners' meeting do not include property projects ().

A. Buyers of commercial houses B. Buyers of public houses

C. Commercial housing tenant D. Unsold housing developer

10, the Measures for Quality Warranty of Building Engineering stipulates that the minimum warranty period of heating and refrigeration system is () heating period and cooling period.

a、l B、2 C、5 D、lO

1 1, the Ministry of Construction's Measures for the Administration of Interior Decoration of Residential Buildings stipulates that under normal use conditions, the anti-leakage warranty period for kitchens and sanitary smells with waterproof requirements is ().

A, 1 year b, 2 years c, 3 years d, 5 years

12. Regarding the reception of customer service, the following practice is wrong ().

A, no matter what form the customer applies for maintenance, the receptionist should fill in the maintenance service task list.

B. After the maintenance personnel come to the door, they should confirm the maintenance contents with the customer.

C, maintenance personnel should be in accordance with the provisions of the charging standard to the customer quotation.

D, at the end of maintenance. Maintenance personnel charge customers according to the standards agreed in advance.

13, the first house in the property management area is delivered to the owners for use (), and the first owners' meeting or owners' congress can be held.

A, one year later b, two years later c, one year later d, two years later.

14, the security management of property management companies is essentially ().

A, governance B, management C, public security D, service

15, signs, street lamps, trash cans, etc. In the property management area belongs to ().

A, decorative B, functional C, divisive D, humanistic

16, the user of the property refers to ().

A. Agent B. Tenant

C possessor d lessee and other people who actually use the property.

17. The first condition for receiving and taking over is (), all auxiliary equipment has been used normally and the house number has been approved.

A, all construction is completed; B, the construction unit has been withdrawn.

C, the completion acceptance is qualified, and D, the handover acceptance is ready.

18, in order to standardize the property management activities, safeguard the legitimate interests of (), and improve the people's living and working environment, the Property Management Regulations are formulated.

A. Owner B. Developer

C, property management enterprises D, owners and property management enterprises

19. For the completed property that has not been sold or handed over to the property buyer, the property service fee will be paid by ().

A, Owner B, Construction Unit C, Construction Unit D, Early Property Management Enterprise

20, China's first property management administrative regulations is the Ministry of construction order No.33, named ().

A. Measures for the Administration of New Urban Residential Quarters B. Regulations on Property Management of Urban Residential Quarters

C, urban residential property management regulations D, property management regulations

Grader 2. Choose more than one correct answer from the four options given, and then fill in the serial number in the brackets after the question. Less choices, more choices and wrong choices are not scored. 3 points for each small question, ***45 points)

1. The information specified in Article 29 of the Property Management Regulations is all the information handed over by the construction unit to the property management enterprise. When the realty service contract is terminated, the realty management enterprise shall return it to the owners' committee as required. Specifically, it includes the following information ().

The completion general plan and the completion plan of the underground pipe network project of the supporting facilities of the single building structure and equipment.

B. Installation, use and maintenance information of facilities and equipment

C. Property guarantee and instructions for use

D other information needed for property management.

2, the property management company to carry out various activities must be ()

A, for the purpose of service b, for the purpose of management.

C, management as a means, for the purpose of benefit.

3, the property management area security focus is ().

A, fire prevention, theft prevention, lightning protection, electricity prevention, traffic accident prevention and accidental injury prevention.

4, property management personnel must have professional knowledge and professional skills, including ().

A, modern management knowledge B, modern management science

C. Professional skills of property management D. Abide by discipline and abide by the law.

5. The main contents of the supervision and management of house decoration include ().

First, review the decoration design drawings

B, review whether the decoration work is harmful to the walls and floors of the property structure.

C, send personnel to patrol the construction site, and supervise whether the construction personnel operate in a standardized way.

D, acceptance of the completed decoration project.

6, property management personnel must have modern management knowledge, refers to the management work must be ().

A, dignified appearance B, scientific mind

C, with scientific thinking D, with scientific means.

7. The obligation of the owners' committee is ().

I. Convene and preside over the owners' congress or owners' congress.

B, report to the owners' congress or owners' congress.

C support, cooperate and supervise the work of property management enterprises.

D, actively create a civilized property community

8. The residential property management company implements the service principle of ().

A, paid B, low price C, high grade D and high efficiency

9, property management personnel to accept customer complaints, need to do ().

A, friendly and sincere B, ask questions euphemistically.

C. apologize and sympathize with the inconvenience caused by customers. Stare at customers as a sign of respect.

10, the Measures for the Administration of Property Service Charges stipulates that property service charges should follow the principles such as ().

A, reasonable b, fair c, cost and service level d, cost and owner's affordability.

1 1. The Measures for the Administration of Property Service Charges stipulates that the owner and the property management enterprise may agree on the property service charges in the form of ().

A, government pricing system B, rebate system C, gratuity system D, contract system

12. According to the relevant regulations, the second renovation of the house ().

A, shall not affect the normal use of adjacent houses b, shall not affect the neighborhood life.

C, the balcony shall not be changed to the kitchen D, and the toilet shall not be changed to the toilet.

13. In the property management area, the daily insurance coverage that the property management enterprise is responsible for should include ()

A, public * * * parts in the building B, public * * * places in the property management area.

C, the owner's self-use parts D, the centralized storage place of garbage in the property management area

14, the main body of property management in residential quarters is composed of ().

A, owners and owners' meeting b, owners' committee and property management company

C. Relevant government departments D. Real estate development and construction units

15, houses in residential areas are divided into () according to property rights.

A.b. private residence

C, collective housing D, state-owned housing

Grading, reviewing and judging (2 points for each small question, 20 points for * * *)

1. In property management, property management companies are always in a dominant position and are the main body of management. ( )

2, property management companies in the management period, the owner's personal and property safety damage, should bear the corresponding legal responsibility. ( )

3. As long as it is beneficial to the owners and users, the property management company should actively do it. ( )

4. When the owner transfers the ownership of the house, the remaining maintenance funds shall be returned to the owner. ( )

5. The biggest feature of residential area is relatively closed and independent, with single living function and concentrated residents. ( )

6. Property management companies should have a basis for charging property service fees, but in order to keep business secrets, it is not necessary to disclose them to the owners.

7. Residents should inform the property management company in advance when decorating the property. ( )

8. Property management companies have the right to increase property management fees because they provide extra services for all owners.

9. The property management company is an employee of the owners' committee. ( )

10. The owners' convention does not require the consent of every owner [unfinished].

1, property maintenance fund (5 points)

2, * * * facilities and equipment (5 points)

3, property management (5 points)

Scoring reviewer IV. Short answer questions (***20 points)

1. What are the contents of property management services? (This question can be answered according to the learning materials of property management, or according to the service content in the property management agreement) (7 points)

2. How to divide the responsibility of repairing the house? (7 points)

3. What regulations must be observed in the renovation of houses? (6 points)

Scoring reviewer v essay questions (***30 points)

1, "Owner first, service first" is our company's service tenet. Please try to explain your understanding of it and the specific requirements needed to implement this standard. (10)

2. Please talk about your understanding of XXXXX Property Management Co., Ltd.; According to the development of our company, combined with your current job, talk about your specific opinions on the need to standardize and reform the management and service of each job.

(20 points)

Reference answer

A, multiple-choice questions (65438+ 0 points per grid, ***20 points)

1、D 2、D 3、A 4、D 5、B 6、A 7、A 8、A 9、C 10、B 1 1、D 12、D

13、B 14、D 15、D 16、A 17、C 18、D 19、B 20、A

Second, multiple-choice questions (3 points for each small question, ***45 points)

1、ABCD 2、ACD 3、ABCD 4、ABC 5、ABCD 6、BCD 7、ABCD 8、ABD

9、ABCD 10、ABC 1 1、CD 12、ABC 13、ABD 14、ABC 15、BCD

Three. True or false (2 points for each small question, 20 points for * * *)

1、× 2、× 3、× 4、× 5、√ 6、× 7、√ 8、× 9、× 10、√

Four. Noun explanation (5 points for each small question, *** 15 points)

1, property maintenance fund (5 points)

Answer: The property maintenance fund is a fund specially used for the overhaul, renewal and transformation of the parts, facilities and equipment used in the property after the warranty period expires. In nature, it belongs to a special fund set up for a specific purpose.

2, * * * facilities and equipment (5 points)

Answer: It refers to the houses in a residential community or a single house that have allocated the construction cost to the residential sales price, such as sewer pipes, drainage pipes, downpipes, lighting lamps, water tanks, pumps, elevators, lightning protection devices, fire-fighting appliances, roads, green spaces, street lamps, non-operating garages, ditches, pools, wells, and public cultural facilities.

3. Property management

Answer: Property management refers to the maintenance, repair and rectification of property management projects such as houses, buildings and their equipment, municipal public facilities, greening, sanitation, transportation, public security and environmental appearance entrusted by the property owner according to the property management entrustment contract, and provides comprehensive paid services to the property owner.

Verb (abbreviation of verb) question and answer (***20 points)

1. What are the contents of property management services? (This question can be answered according to the learning materials of property management, or according to the service content in the property management agreement) (7 points)

Answer: (1), maintenance and management of * * * parts of the house;

(two) the maintenance management and operation of the facilities and equipment used in the house.

(3) Environmental sanitation management

(4) Public order and security in the community.

(5), traffic order and vehicle parking management

(6), house decoration management

(7), all the policies stipulated by the property management company management matters.

2, how to divide the responsibility of housing repair (7 points)

Answer: (1), during the warranty period, the construction unit is responsible for the housing quality warranty;

(2) After the warranty period expires, the owner shall bear the responsibility and cost of house maintenance. Public * * * property shall be paid by the owner, and the property management enterprise shall bear the repair cost. The owner shall bear the responsibility for repairing the self-occupied property. Owners can also maintain their own, or entrust property management companies with paid maintenance.

(3) If the house is damaged due to improper use or man-made, the actor shall repair or compensate.

3. What regulations must be observed in the renovation of houses? (6 points)

Answer: (1), the overall stability and seismic capacity of the building structure shall not be weakened;

(2), shall not affect the building structure safety and use function;

(3) the main structure of the house (including foundation, column, wall, beam, slab, stairs, roof and other structures) and public facilities (such as water supply and drainage pipelines, power supply facilities, etc.). ) shall not be changed by itself;

(4), shall not affect the living safety and environment of neighboring households, and shall not harm the interests of others and the public;

(5) Damaged houses and locally dangerous houses should be repaired and reinforced first, and can only be decorated after reaching safety standards.

6. Essay question (***30 points) (There is no standard answer to this question, and each candidate can answer it according to his actual work and his own understanding of the situation. The answer score is actually scored according to the content, attitude and viewpoint of the answer).

1, "Owner first, service first" is our company's service tenet. Please try to explain your understanding of it and the specific requirements needed to implement this standard. (10)

(Example) A: Although property management is called "management", it is an out-and-out service industry. Therefore, service quality has become a hot and prominent issue in daily work. Good service quality is undoubtedly pleasing to the eye, and the result will inevitably push the relationship between owners and service providers to a harmonious situation; The shoddy service quality is not only unpleasant, but will trigger a series of vicious reactions and push property management into a dilemma. In the face of today's service commitment from all walks of life, what commitment should we make to the owners? From the quality of service, we should think of the fees and benefits of the property industry. As the saying goes, "one price, one product", while paying the property service fee, the owner hopes and has the right to obtain satisfactory returns and services. Therefore, as the owners of the property, it is reasonable to require the property services provided by the manager to be "consistent in quality and price". We must follow such rules in order to be steady and steady in the increasingly fierce market competition.

At the same time, we should emphasize the service position and service attitude. As service providers, we should strictly stand on the owner's side, provide quality services for the majority of owners, constantly improve service awareness, correct service attitude, and firmly establish the guiding ideology of "owner first, service first" in order to gain an advantage in the industry competition and remain invincible. There are many contradictions and difficulties in property management, but property management enterprises must not give up service quality management. Improving service quality is not only a necessary condition for the company's development, but also the actual needs of the majority of owners. Strengthen the ability to improve service quality, clarify post responsibilities, establish and implement a quality responsibility system that combines responsibility, right and benefit, and implement effective supervision and assessment.

In addition, while ensuring good service, we should actively expand other paid services, carry out diversified operations, and strive to increase income and reduce our own burden. Make both ends meet and maintain the operation of the enterprise.