Summary of shopping mall management work

An overview of shopping center management (selected 6 articles)

The hard work is over. Looking back on our work during this period, we have gained a lot. Let's sum up our past achievements into a work summary. Presumably, many people are worried about how to write a good work summary. The following is a model essay (selected 6 articles) on shopping mall management compiled by me for your reference only. Let's have a look.

Summary of Shopping Mall Management 1 With the development of the group company and the increasingly strict quality requirements of customers, the board of directors established the Group Quality Management Center in X month of 20xx. In 20xx, the Group carried out management system reform, implemented the principle of independent operation and independent accounting for each factory, and implemented index management for each center and department, with everyone having a knife on his head and everyone being responsible. 20xx 10, the board of directors reformed the management mode of the center, from micro-management to macro-control. The following is a summary of our work in the first quarter.

1. since accepting the objectives and tasks assigned by the board of directors, the center has mainly done the following work:

(1) quality system and standard construction (2) group quality control (3) qualified rate evaluation (4) raw material acceptance (5) cost control (risk avoidance) (6) customer dissatisfaction treatment (7) surplus material utilization.

Second, the first quarter has passed, and through the efforts of all members of the center, the overall work of the center has made some progress.

1, initially completed the post setting and team building of the center.

20xx is the year of cost control. The establishment of the center by the board of directors is 8 people. According to the tasks and requirements issued by the board of directors, the center has initially completed post setting, staffing and team building.

(1) The post, post responsibilities and organizational structure of the Center have been submitted to the functional departments of the Group for review and filing.

(2) Members from all departments of the Center are recruited one after another, and team building is further developed.

(3) The division of labor among all departments and posts in this center is further clarified, and there are two subordinate departments, namely, the Technology Department and the Quality Department. With the goal of cost control, the process technology department classifies the composition of specific costs, supplemented by data description. The Quality Department aims at the basis of quality qualification rate and quality assurance fund management, and continues to deepen the direction of quality control, such as the composition of qualification rate, the basis of quality assurance fund management, quality inspection and on-site problem solving, supplemented by data description.

2. The work system and process construction of the center have been initially completed.

Without rules, there would be no Fiona Fang. This center is a quality department. In order to achieve the quality management objectives required by the group company, the center must have standards and work processes around the standards.

(1) raw material inspection standards and raw material quality control procedures have been compiled and put into practice. The inter-departmental work docking was completed, and the center and the material management center completed the docking.

(2) The direction of outsourcing quality control is further clarified, including qualification rate evaluation, quality inspection, handling customer dissatisfaction, ISO internal audit, and inspection based on process instructions and contract quality terms.

(3) Inter-departmental docking, docking with the material management center and the market management center is in progress, and the quotation control of various projects is already in fuzzy operation, which requires the group to be streamlined, standardized and institutionalized.

(4) Establish the use standard of surplus materials, and distribute them to the material management center and the market management center after being audited by the group leaders. The remaining materials of the old shell have yet to be counted, and the file of the remaining materials (brand, specification and quantity for reference) is established. On the material preparation list of each project, the center is matching the remaining materials of the old enclosure.

Third, the work of the quality department of the center.

First, the completion situation. As follows:

1. Data collection and evaluation of quality qualification rate of outsourced factories

The direction and standard of qualification rate evaluation have been put into practice through the feasibility discussion within the department, and the implementation has been further strengthened.

2, quality inspection work report.

Check the quality of products produced by the group. Analyze the causes of the problems found. And issue a corrective plan.

3. On-site quality problem handling work (customer dissatisfied work)

According to the customer complaint contact letter, discuss the customer complaint site quality problem report: (1) project name (2) complained outsourcing factory (3) complained reason (4) rectification plan outline.

4. Inspection by the factory representative.

(1) The permanent representatives appointed by this department are basically in place. According to the situation, one is to make good use of existing personnel and constantly cultivate and improve their own quality, and the other is to continuously introduce high-quality talents.

(2) Discuss and clarify the roles and functions of resident representatives:

Safeguard the economic interests and brand interests of the Group;

Implement the contract quality terms;

Technical guidance;

④ Utilization of surplus materials;

⑤ Avoid losses.

(3) Complete the quality inspection in the first quarter: check the quality of each factory every day and feed it back to the center in the form of work diary. Major quality problems shall be handled by the center through communication with the market management center.

5, raw material testing.

(1) The inspection of raw materials was completed and reported in March of the first quarter.

(2) Completed the task of assisting the Material Management Center to deal with supplier quality in the first quarter.

(3) Assist the market management center to complete the physical and chemical inspection and sampling inspection of raw materials in the first quarter.

Second, shortcomings. As follows:

1, strengthen execution.

(1) Strengthen quality training.

(2) Strengthen process training.

(3) Strengthen the ideological education of employees.

2. According to the summary and reflection of the contact letter on quality problems in the first quarter, it is explained as follows:

Every quality problem is an improvement. Although there are many twists and turns and difficulties in the process, it is a kind of growth. The quality management center is a newly established center, and its mechanism is still immature. Continuous improvement is needed in management, resource support and problem handling.

Four. The work of the central technical department

I. The completion status is as follows:

1, drawing analysis and quotation.

Cooperate to complete the processing difficulty of the first quarter drawing analysis of the market management center and give the suggested price.

2, outsourcing factory processing agreement audit.

Complete the review of the processing agreement of the outsourcing factory in the first quarter, including the processing unit price, quality assurance, rework terms and time limit for a project. Attached is the first quarter (March) review list of processing agreements.

3. Use of surplus materials

Completed the matching task of the remaining materials in the engineering material preparation list handled by the department in the first quarter. Attached is the list of surplus materials used in the first quarter (March).

4, the preparation of process instructions

Completed the production and assembly of the process instruction required for the first quarter of the group order. Prepare process instructions according to the blueprint and handover summary of the market management center. Attached is the compilation list of the process instruction for the first quarter.

5. Process change and node change.

Completed the deepening of the engineering drawings received by the group in the first quarter, including process changes and node changes, saving the company's costs. The projects deepened in the first quarter include: Mercedes-Benz 4S Store, Yunfu Stone, Zhaoqing People's Hospital, Zhuhai Canon, etc.

6. Complete the technical problems of customers' on-site complaints in the first quarter.

Do a good job in the technical service of the customer center of the market management center and the quality inspection department of this center.

Second, the disadvantages are as follows:

1. Strengthen communication with market management center, review contract quotation and avoid risks.

2. Strengthen the matching of the remaining materials.

3. Strengthen process change and node change to save costs for the Group.

Reflection and adjustment of verb (abbreviation of verb)

1. In terms of implementation, strengthen the contract quality clauses executed in the factory, safeguard the company's economic interests and brand interests, and strengthen the training function.

2. In terms of cost control, strengthen the docking with the market management center and strengthen the audit of the cost, quality guarantee, rework terms and time limit for a project in the processing agreement to avoid risks. Constantly find problems, submit solutions and seek policy support and resource support.

Summary of Shopping Mall Management The year of 20xx is drawing to a close. I worked hard for one year and got satisfactory results. From March 20xx to now, as a novice, I gradually lost my naivety and shyness in my work, became responsible and had the courage to face everything calmly. I have also changed from being at a loss in the past to thinking calmly, analyzing things and making judgments. Talk about the problem from your own point of view to look at the problem from the other side's point of view, so as to see the whole incident comprehensively and thoroughly. I thank my work, because with this platform, I can show myself, thank myself for my passionate heart for my work, and because I have an ideal, I will keep jumping to this ideal every day, and thank my family for their support and encouragement! Because they take care of my children wholeheartedly every day, I can devote myself to my work. They gave me great support and example encouragement. Life is a stage play, a picture, a sentence and a scene, all of which make me feel and grow! The more people involved, the more they lament that there are too many things to learn.

From March, 20xx to February, 65438+ for ten months, mid-month events kept spinning in my mind. 18. 19 February Wanda Hotel Business Owners Symposium, 3. 15 year large-scale marketing activities, annual rent in the second quarter, 5. 1, Rent collection in the third quarter of July, night activities in July 19, information collection of natural trade rent purchase in August, discussion among merchants going to Red Star one by one, floor merchant meeting in September, mobilization planning for the 11th activity of merchants, 11th activity in June 165438+ 10, and rent collection in the fourth quarter, and sports meeting in June/kloc-.

1 service mentality-organize a meeting for merchants to learn and discuss.

This year, I organized five meetings as a floor manager, including the study of floor management measures and company regulations in March, the organizational study of activities in 5. 1, the study of activities in 7. 19, and the summary of activities in 7. 19. Organize the floor meeting held by the company for ***2 times, 123 15 consumer complaints-industrial and commercial bureau as the main speaker, fire safety knowledge-urban fire protection as the main speaker. Through meeting and learning again and again, the cognitive mentality of shop assistants that they never need to learn and are unwilling to learn has become a routine participation of merchants in meetings organized by the floor market, which is one of our assessments and part of their work. From not knowing what to learn to being interested in learning content again and again, it is rewarding. In particular, the summary meeting of business activities organized by 7. 19 made many single managers without the concept of teamwork have new understanding and thinking, and also let them see and hear the gap in performance. Then this is the meaning of floor meeting for floor managers, creating a good marketing atmosphere, constantly learning and constantly increasing the gap.

2 management mentality-collecting rent, activity fees, etc.

The hard target of the company is charging. In order to ensure that the interests of the company are not harmed, our department is United and determined to put an end to the willful and careless payment behavior of individual bosses. I started to collect the rent in the second quarter of 20xx, and two or three of the 52 merchants paid the rent on time and according to the number outside the time that individual bosses shirked, which ensured the stability of the company's capital withdrawal. Then, we criticize the situation that individual bosses can't turn over their funds because of minor circumstances. Make it clear to them about the company's regulations and ensure that the next expenses are prepared in advance. As a floor manager, I will communicate with individual bosses who ignore the management regulations of our company first, then report to the manager, urge the charge together with the leaders, and keep a log of our floor management, so that the daily performance of merchants will provide first-hand information for the development of the company.

3 management and service mentality-customer complaints

Dealing with business complaints is the top priority of my third floor, which has a wide influence and many complaints details, so sometimes there is no right or wrong problem, and the details of customized products are high, so if there is a problem, it is likely to be upgraded. This is also my weak link. Often face complaints. I deal with the problem in line with the concept of "two don't offend", but it is difficult to solve it satisfactorily. Later, I solved complaints many times and analyzed them, which taught me a way to fully understand the complaint process and the customer's business, find out the right and wrong of both parties, then find out the root of the contradiction and communicate after doing a good job. Exchange time for each other's calmness and strive for the satisfaction of both sides. Attention should be paid to the time from complaint to handling in complaints. Second, both parties should be in the attitude of solving things, so some customers really want to solve contradictions and some want to find fault. So we must grasp the changes and trends of things.

4 management and service mentality -4 large-scale marketing activities

Large-scale marketing activities four times a year are excellent opportunities for companies and businesses to promote and establish brands. As a floor management, it will play a role as a link. With more merchants signing the bill, it will be easier for us to collect various fees, and the company will be very popular and famous. This is a virtuous circle, the company is helping the merchants to do business, and the merchants are promoting the company, so the four major activities are very important to both the merchants and the company. As a floor manager, I always assist the planning department to call the shop assistants to learn the activity plan, encourage the merchants to make advertising arrangements, ask the store to come up with their own activity plan, ask about the order during the activity, and we will make a summary after the activity.

5 management and service mentality-serve the company well and manage yourself well

I have been in the company for more than a year, and I am deeply honored as a leading employee. My boss is in his prime, and he is constantly developing and expanding his own industry, and I happen to be in my prime. What is the reason for wasting my time? As employees, only by managing themselves well can we better serve the company. During this year, I was in charge of the company's 3. 15 telemarketing group, from how to explain telemarketing courses with PPT to actual phone calls, from ice-breaking games between shop assistants to mutual telemarketing, participating in the speech contest organized by the company, participating in the aerobics team for the opening dance of the sports meeting, and organizing and participating in the rehearsal of the annual meeting of merchants.

6 service mentality-business decoration

In recent years, at the request of manufacturers, merchants pay more and more attention to the image of the store, so the decoration of merchants is more frequent this year. Five applications for renovation were received on the third floor, which had a great impact on the floor. Sanitary environment, fire safety, image outside the store and complaints from neighbors are all problems I have to face, so how to standardize the decoration of businesses is also the focus of my future study.

7 service mentality-merchants sign contracts

Because of the past reasons, one-fifth of the merchants on the third floor did not sign the contract. With the passage of time, the past has become more and more complicated, which has brought great trouble to the management of the company. This year, with the strong support of the company's leaders, I * * * settled the contracts of three remaining merchants, Maxim, Haier and Sande, which meant that more merchants embarked on the road of regularization.

Just because a year contains a lot doesn't mean I'm already good. There is no limit to learning the sea, but it is difficult to make a boat. No cold, plum blossom fragrance. Without my efforts, there would be no such realization!

Summary of Shopping Mall Management 3 In order to ensure that the environment, buildings, facilities and equipment of the shopping mall meet the requirements of relevant laws, regulations, policies and planning and design, safeguard the legitimate rights and interests of tenants and facilitate future property management, the acceptance plan for shopping mall takeover is formulated.

1, management content:

(1) Understand the basic situation of taking over the property;

(2) Prepare the property acceptance plan and determine the standards, methods and timetable for property acceptance;

(3) In conjunction with the development, design and construction units, according to the handover acceptance criteria, conduct on-site preliminary acceptance of the commercial block property, record the acceptance results on the property handover acceptance sheet, and require the construction unit to rectify the problems existing in the acceptance within a time limit;

(4) In conjunction with the development and construction unit, conduct on-site re-inspection of the commercial block property until it meets the specified requirements and standards;

(5) Joint property handover with the development and construction unit: acceptance of all kinds of houses and keys; Check and receive all kinds of drawings and materials, and arrange and file them; Check and receive all kinds of facilities and equipment; Check and receive various signs.

2. Management measures:

(1) Set up a takeover acceptance team to be responsible for the takeover acceptance of commercial blocks;

(two) to formulate the acceptance procedures;

(3) Master the standards and procedures of property acceptance;

(4) Raise awareness of the importance of accepting the takeover;

(5) Carry out the takeover acceptance work realistically;

(6) Handle the handover and acceptance formalities according to regulations.

Summary of Shopping Mall Management 4 20xx is coming to an end. Looking back on the management work of 20xx, we can see the joy of fruitful results, the difficulty of tackling key problems with colleagues, and the melancholy when encountering difficulties and setbacks. Time flies. Unconsciously, the 20xx year full of dreams and passions is approaching with the beginning of the new year. Since I joined the management department from 10 and became a member of this collective, I have done everything with my heart, done this management work well, made full use of this platform to improve my organization and coordination ability, reviewed the courses, gained a lot and felt a lot, mainly in the following aspects:

1. Only by putting your position right can you better adapt to the work.

Operation and management is a part-time job. From an ordinary shopping guide to the actual operation and management, I have been constantly learning daily affairs, from which I understand that I should be a responsible person and become a qualified operation and management personnel on the basis of being an excellent shopping guide. Here, I want to thank those who have given me happiness and encouragement in my plain work.

Only by dealing with everything fairly can we do a good job in the relations between all parties.

Shopping mall is a very complicated communication place for people, and my job is to manage all labor disciplines in such a place, requiring every employee not to eat snacks, read newspapers, play mobile phones, do personal things, take cups, eat at the counter, go to work without slippers, fight at will, and leave their jobs without authorization. It is difficult to manage every employee well, and it is even more difficult to do a good job in shopping mall relations. Because it involves a wide range, as long as you are not careful, you will offend many people. At that time, people in the mall will accuse you, leaders will question your ability, and some shopping guides will laugh at you. This shows how important fairness is.

Only by maintaining a good working condition can you distribute your work in a balanced way.

At the same time, being a shopping guide and being a manager are also prone to mistakes, because being a manager is based on shopping guide. In our hearts, the work of shopping guide has already taken root, just like the work of manager has just been brewing. When you do shopping guide, you often neglect your own management work, which leads to the decline of discipline of some employees, which is also a link that I will strive to improve in the future.

4. Only by adhering to the principle and implementing the system can the image of the shopping mall be enhanced.

Sometimes I meet an extremely difficult shopping guide when traveling. It is obvious that she is making a mistake, but she just doesn't think she is wrong, and she is eloquent. Maybe you'll scold me. Although sometimes I have fear in my heart, at the same time, I will consider myself a manager at this moment. I must stick to my principles. I have the responsibility and obligation to supervise her, because her behavior affects the image of the whole shopping center.

5. Only by establishing service consciousness and strengthening teamwork can we do a good job inside and outside.

The management department is like a passionate team. Although everyone is busy with his work, none of us has forgotten that we are ready to serve the shopping center at any time. We never knew that we would fight side by side and finally share the joy of victory together. We are constantly growing up in repeated setbacks. We are all actively studying and eager to make progress. Of course, these are all for us to better complete the next task. Be prepared in the early stage, and the best witness will be tested in the future work. We would also like to thank the leaders for their guidance and education, which makes us more confident and better. There is a slogan "Go beyond yourself and be the first". Besides gratitude, we also know that a person's achievements are Weibo's, and excellent teamwork is our goal. Therefore, in the future management work, we will pay more attention to team building and work together to improve the labor discipline of shopping centers.

After such a tense and orderly X years, I feel that my work skills have reached a new level, basically busy but not chaotic, and then I will not leave. The most important thing is that through our efforts during this period, everyone's labor discipline has been significantly improved, which is worthy of our pride, from which I also understand a truth; In contrast, a good attitude, enthusiasm for work and a sense of responsibility are very important.

I walked into this X year from infinite busyness and walked out of this X year from infinite happiness. I have been exposed to many new things and solved many things, but there are still some problems that need to be improved in our future work. For example, the pride of individual employees, abnormal attitudes, such as playing mobile phones to kill time at work, such as eating in the workplace and so on. Although the phenomenon of visiting supermarkets has decreased, some employees are still lucky. In order to further improve the quality of management and improve the image of shopping centers, we should be more United in our future work, because only unity can make us stronger, and we should cooperate more, because only cooperation can succeed.

Summary of Shopping Mall Management 5 Time flies! It has been some time since I joined the team work of the three departments unconsciously. In retrospect, I was lost and disappointed when I encountered difficulties and setbacks, but it was all over! I understand that I can work in a branch from an ordinary loss prevention officer. For me, this is a rare opportunity to experience, so I must make good use of it. I will constantly hone myself in my work practice and be an excellent floor manager. Here I want to thank the leaders and colleagues who gave me support and encouragement when I was at a loss!

During the month's work practice in the branch, I am not satisfied with my work performance. Because of poor acceptance and low efficiency, I failed to complete the sales task last month! But personally, I feel a little gratified by what I have learned and made progress in the branch. I will carry out the following work.

1, about adjusting mentality:

In the previous month's work, I was often annoyed that I didn't finish the tasks assigned by my superiors in time, and sometimes I even looked down on myself and had no confidence in myself! The change of the nature of work is an exercise for me. In my future work, I must learn to adjust my mentality, adapt to the working environment of "Three Branches" as soon as possible, and overcome all kinds of difficulties in my work with a positive attitude. I want to make myself a brand-new person: constantly improve myself in actual combat, grow up in setbacks, study with a positive attitude and prepare for the next task! As a floor manager, only by keeping a correct attitude can we better complete various tasks!

2. About teamwork:

I'm not very good at teamwork. I just arrived at the branch office. Because I was busy and confused, I just wanted to finish my work quickly, so I didn't give full play to my teamwork ability! I hope I can completely integrate into the big family of the Third Division in the future! Fight side by side with colleagues and share the joy of victory. The best witness will be tested in the future work. One person's achievements are small, and the Excellence of the team is our common goal. Therefore, in the future work, I must fully integrate myself into the three teams and work together to improve the work performance and sales performance of the three teams.

3. On-site management:

Website management has always been my biggest headache! Shopping mall is a very complicated place where people communicate with each other. Sometimes when traveling, I meet some counter employees with extremely bad attitudes. It is obvious that she is violating the discipline. She just doesn't feel that she is wrong, but she still speaks plausibly. Sometimes it is inevitable that you will fly into a rage immediately! At the same time, I will think that I am a floor manager at the moment. I must stick to my principles. I have the responsibility and obligation to supervise the staff of each counter, because her behavior is affecting the image of the whole mall. Only by adhering to the principles and implementing the system can we enhance the image of shopping malls! Counter staff are terminal sales staff and the first bridge to communicate with customers. Therefore, in the future, in addition to completing the tasks assigned by superiors, we must strengthen communication with counter personnel, adhere to principles, handle everything fairly, and truly convince people by reasoning!

4. About sales:

Sales performance is a big worry in my heart, and it is also the most important point! Because I was busy decorating new cabinets the month before, I learned the relevant process of branch work and neglected the sales performance, which led to the failure to complete the sales target of the month! In the following work, I will humbly consult and learn from the leading colleagues on all floors, explore the best sales methods, learn from each other's strong points, explore the potential factors that affect sales performance through objective analysis of the factors that affect sales performance, overcome sales problems, tap the operating potential of counters, find the highlights of category sales, improve the quality of counter staff, inspire employees' fighting spirit, strengthen sales confidence, unite suppliers, seize the best sales opportunity, take the initiative to attack, and break through in sales through terminal promotion.

The above ideas are purely personal, and the shortcomings are still expected to be criticized and corrected by the leaders! In the future, I will work harder, do my duty wholeheartedly, adhere to the personal concept of never giving up and never giving up, and contribute my insignificant strength to Jiaxing's crossing the rainbow from beginning to end!

Summary of Shopping Mall Management 6 In the management of commercial blocks, we should make use of existing scientific and technological means and management means, and rely on various advanced equipment, tools and people's subjective initiative to safeguard the safety of property and tenants in commercial blocks. This is a very important job, which is of great concern to the tenants. A 24-hour all-weather management scheme combining routine prevention with technical prevention is specially formulated.

1, management content:

(1) Routine prevention: Take the combination of standing guard and patrol duty to assist the public security organs to maintain public order in commercial blocks and prevent and stop any behaviors that endanger or affect the safety of properties and tenants.

Past tasks:

A. Etiquette service (raise your hand or pay attention to the tenant);

B. maintain the traffic order at the entrance and exit;

C. verify and replace foreign vehicles and personnel;

D. stop unidentified people and disheveled people from entering the business district;

E. it is forbidden to bring dangerous goods into the business district;

F. If foreigners take large items out of the business district, please check with the owner and register.

G. provide convenient services for tenants.

Task of patrol post:

A. patrol inspection according to the prescribed route, leaving no dead ends;

B. Check the parking conditions of vehicles, keep the roads clear and take safety measures;

C. check and prevent suspicious people in the business district;

D. security inspection of commercial blocks;

E. safety inspection of decoration households;

F. preventing and handling all kinds of public security cases;

G. prevent and stop all kinds of behaviors that violate the management system of commercial blocks.

(2) Technical prevention: Security alarm monitoring system and electronic patrol system are used to monitor the public security situation in the commercial block for 24 hours to ensure the security of the commercial block. Follow-up monitoring and fixed-point video recording measures shall be taken for suspicious or unsafe signs, and the security guard on duty shall be informed to be present for treatment in time. After receiving the public security alarm, the security guard on duty quickly rushed to the scene to handle it as appropriate, and fed back the situation to the monitoring center. The monitor made a detailed record and kept it for future reference.

2. Management measures:

(1) Implement semi-militarized management, formulate various safety management systems and reward and punishment measures, and strictly implement them to enhance the sense of responsibility of security personnel.

(2) Strengthen the housekeeping management of security personnel, carry out systematic military quality training, improve the ideological quality and professional skills of security personnel, and organize no less than four meetings every year.

(3) Strengthen the education of security personnel's code of conduct, and require dressing the to hold relevant certificates, speak politely and behave appropriately.

(4) Strictly implement the point-to-point security patrol system to ensure the patrol quality.

(5) Inspect and maintain the equipment in the monitoring center every day, and remove the sundries that affect the monitoring effect along the monitoring system in time.

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