10086 Are you tired of checking phone bills and checking business customer service?

The customer service headset is single-sided, and the working area is in a grid shape. Everyone sits next to each other. In fact, the work of 10086 customer service is quite hard. During working hours, customer service staff work a two-day shift with one day off, and there are no holidays throughout the year (after one year of employment, you will have five days of annual leave); generally the first day is a mid-day shift (12-18) or an all-night shift (12-18) 17, 18-21); the hard part is the second day, usually 10 hours in the morning and overnight (morning: 7-12/8-13, night: 17-22/18-23); rest on the third day. When the customer service staff is at work, they put on the earphones and talk on the phone all the time until they get off work. Of course, they can go out to use the toilet in the middle (thinking about talking for 10 hours a day, it still hurts my heart), so every customer service person There must be a water glass). Taking Henan Province as an example for the male-to-female ratio of customer service, the current number of 10,086 manual customer service staff is around 2,000. When recruiting, there are no gender requirements, so when you call customer service, you will often encounter male customer service, not all female customer service. The Identity of Customer Service In fact, customer service is the lowest-level profession in mobile companies. They earn meager wages (taking Luoyang as an example, most of them earn around 3,000).

Only a porter of information

Questions you may want to know: 1. Why did the customer service refuse to handle the request for a preferential tariff package? Answer: In fact, the authority of customer service is very limited. For example, some packages are limited to target customers. Customer service for non-target customers absolutely cannot handle it and can only use upward feedback. (Sometimes when we encounter mobile staff who open business without permission, they will be very angry. After calling the customer service phone, they will roar in the face. The customer service will help the customer solve the problem to the best of his ability)

Questions you may want to know 2. Why doesn’t the customer service handle services such as broadband cancellation and number cancellation? Answer: This is because only the business office has the authority to handle services such as canceling broadband, canceling the number, locking the number during shutdown, porting the number within the province, etc. They do not have the authority here.

Questions you may want to know 3. Why can’t I get a call from customer service? Answer: Although there are many customer service personnel, they cannot support Henan Mobile's tens of millions of bases. Therefore, it is recommended that you generally avoid the peak hours in the evening and call manual labor in the morning or afternoon, so that the probability of being connected will be higher.

Sincere tribute As a customer service person, I often ride to work at around 5 a.m. and get off work at around 11 p.m. If it’s summer, that’s okay, but in winter, the roads are covered with snow and it’s cold when riding. It is not easy. I would like to pay tribute to all 10086 customer service staff.

They often talk too much at work and don't want to talk to their parents, lovers, or children when they get home; sometimes they hang up the phone and secretly run to the bathroom to cry because they are scolded by clients on the phone; They also often lose their voice suddenly during calls due to excessive use of their voices for a long time; they also occasionally lack a little enthusiasm during calls due to physical fatigue...

Every position is worth it