How to improve the success rate of telephone invitation interview

How to improve the success rate of telephone invitation interview

More and more HR complain about the low success rate of telephone invitation. Many job seekers promised to come for an interview long ago, but there was no news later. Why? Let me enlarge and teach you how to improve the success rate of telephone invitation interview. I hope it helps you.

Several ways to die by telephone invitation interview

1, the most embarrassing moment of telephone invitation: poor words.

You should be mentally prepared. The person you want to talk to is an independent individual, and any "wonderful" problem may appear. Too many HR's are often asked by job seekers. Therefore, before answering the phone, you must be familiar with the job requirements of the post, such as basic age level, education level, professional category, working years and so on. In addition, we should also memorize the job nature, job development channels and salary and benefits of the post.

2, just finished being scolded by the leader, need to be quiet.

If you have just been scolded by the leader, don't call the candidate, just get into the refrigerator and calm down for a while. Because on the phone, you are likely to take the job seeker as a punching bag, and the consequences are unimaginable.

3. Voice can convey expression. Don't think I can't hear you.

Before making a phone call, try to raise your mouth as much as possible, just like talking to someone you have a crush on. Encourage yourself in your heart: he is my dish and is finally going to "serve".

4, professionalism, must have.

Job seekers will judge the standardization of the company through your answers or analysis before they arrive at the company. Therefore, we can't abuse each other, and we can't make statements that are detrimental to the company's image.

5, multi-tasking, judge whether the other party needs to make an appointment.

In telephone communication, it is necessary to judge whether the resume is targeted or invested in Shanghai, whether the applicant is working or has left, simply understand the reasons for leaving, prepare for the interview conversation, and finally politely introduce your company and position to the other party, control the time, and never become a telephone conversation.

6. Poke the pain points of job seekers

Different job seekers care about different issues. You can't always talk about career planning with sales candidates because they care more about "money". So they will be more willing to get down to business by talking about salary and benefits.

7, rejected, 10 thousand damage is not enough.

Telephone invitation is not easy. Things happen, some phones hang up directly, some say they have never submitted their resumes at all, and the most hateful thing is that they have agreed to come for an interview. As a result, all kinds of rejections can be seen everywhere. However, HR, don't lose heart. Perseverance will always pay off.

Standard telephone invitation interview speech

H: hello! Excuse me, is this Mr. XXX or Ms.

W: Yes, I am. Who's calling?

H: Hello, this is the human resources department of XXX Company. My last name is X. Is it convenient for you now?

W: Oh, go ahead (if it's inconvenient, just say "Sorry to bother you, I'll call you later")

H: We received your resume on XX Talent Network (or email), which belongs to XX position. Do you remember?

W: Oh, I remember.

H: We have read your resume carefully. We think the content of the resume you sent me meets the requirements of our current position. I want to make an appointment with you to have a face-to-face communication with our company, and at the same time, you can learn more about our company. Do you think you have time in X tomorrow?

W: Oh, yes.

H: The address of our company is XXXX. You can take a bus to XXX station. The interview time is x, please attend on time. If there is anything else, please call this number to communicate with us. If I am not in my position, please inform my colleagues. My colleagues will convey your information to me in time. Is it convenient for you to write down the address of our company?

W: It's not convenient for me to take notes here. Can you send it to my email?

H: Oh, yes, Mr. or Ms. XXX. I will send the company address to your email address later. (Please check it, thank you)

W: OK, thanks. Then can you tell me how to take the bus?

H: You can take a bus to XXX (if you come in the direction of XX, get off and take the underground tunnel opposite Zouma Road, and our company is downstairs in XXX). If you take the subway, you can take the X-ray to XXX, or walk to the underground tunnel of XXX. You can also check other more convenient modes online.

W: OK, thanks.

H: you're welcome. I hope you can arrive at the company on time tomorrow. See you tomorrow. Goodbye!

Telephone invitation interview can be roughly divided into two situations: active resume submission and passive resume submission. First of all, we should analyze the purpose of telephone invitation. Different invitations have different contents. In either case, you should make corresponding preparations before, during and after the telephone invitation.

First, the preparation before the call

1. Recruitment information of packaging enterprises. After receiving the phone call, candidates will generally check the record of their resume delivery. Good recruitment information will increase the chances of candidates participating in the interview.

2. Prepare the information of relevant positions and industry companies before telephone interview (communication).

3. Read the resume of the applicant in detail and mark the key information that needs further understanding or confirmation.

4. Be prepared to be questioned and rejected.

5. Design a few words that can ease the atmosphere and guide the candidates.

6, telephone notification time skills:

A. For those who voluntarily submit their resumes, they have made clear their intention to choose a job and are ready to participate in the company interview at any time. Communication can be made by telephone 1 1 am or 17 pm. Send an email or text message in time after the appointment interview. It should be noted that the speech speed is moderate and you are willing to be positive. Just describe the company name and address clearly.

B, passive, refers to the network search resume, headhunting recruitment. This person's intention to apply for a job is not clear, or even has no intention. It is best to communicate by phone after 18, so as not to disturb the normal work of others, but also to ensure a short communication time. When you call them, you must have a clear outline and pay attention to introducing the company, position and position development prospect in communication. Introduce the highlights of the company as clearly as possible, which will attract passivity so as to continue the topic in the future. After the telephone communication is completed, send a message to passively convey the company information and release the information. This kind of person usually needs to read the email after the first call. At this time, the content of the email is very important. If the content of the email is well written, the second communication will be logical. In fact, it means how to make people read your email from unintentional to intentional.

Second, pay attention to the following points when making a phone call.

● Always keep a calm mind when talking with the other party, aiming at clarifying the company's requirements and goals and reaching an agreement with the other party (not violating the company and personal principles).

● After reaching an agreement, explain the specific interview time, place and how to contact our company.

● Inform the interview results in the shortest time after the interview.

● When notifying the interview, you should first formally introduce yourself, tell the other party the source of your resume and what position you are applying for in our company, then ask whether the other party is currently employed (to find out whether the other party is still applying), then the interview time, and give the specific address and regular transportation route of the other party's company. Finally, your contact information.

● If necessary, send the interview place, time, company name and telephone contact information to the other party by SMS to prevent the candidates from remembering clearly on the bus or in noisy places.

● When notifying the interview time, if the number of recruitment positions is small and the number of people who are interested in the interview is small, try to reach an agreement with the other party and don't get stuck. Because people won't vote for one company, maybe the interview time you gave conflicts with another company, so although the job seeker agreed, he could only go to one company after weighing the two companies that day.

Third, the work to be done after the phone call.

1. Send a message or email to the other party after the call, and send an email or SMS to inform the other party of the interview time, place, driving route, company name and contact person. Including the company profile, job title and related information, and leave a telephone number, so that the notified object can call for consultation if there is any ambiguity. Having a formal invitation will make the candidate feel valued.

The attitude of HR on the phone can largely determine whether the job seeker will come for an interview in the end, and these key points and details can better reflect the professionalism and professionalism of HR, which will make the candidates feel happy and rewarding in communication, and will certainly be a successful HR self-marketing process.

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