Annual work summary of customer service in pharmaceutical companies

Lead: The end of a summary means a brand-new beginning. In this extraordinary year, I will sum up myself. Next, I will share with you the customer service of pharmaceutical companies and the annual work summary. I hope you like it!

Working in the company has also improved me a lot, both in terms of conditions and individuals. Through running-in this year, I have a clear goal for my future development. XX is an extraordinary year. The end of the summary means a new beginning.

(A) the achievements and shortcomings of customer service in XX years

1 and XX have just entered the company, and the company has carried out a brand-new reform on the customer service model. The company changed passive marketing into active marketing, taking customer service as the center and sprinting for XX. Build a brand-new service center. Before I entered the company, my first task was to establish a perfect service center. One month after I joined the company, I set up a company in strict accordance with company regulations. Xx is also the first qualified service center.

There are also many difficulties in the process of establishing a service center. Because I am not familiar with the city of xx, the work progress is a bit slow. I also missed the information I bought. But I know the importance of the service center. Poor service center construction will affect future work. The choice of location is also very cautious. It is because of my work attitude that I have been stable in the old service center. Of course, when I built the second service center, I also had some shortcomings, because I didn't pay much attention to the details of my relaxation requirements, which led to the failure of the second service center in XX. Here I also realize that the detail lies in the quality, that is, I relaxed a little when I set up the second service center. But the result is completely different.

2. Staffing. The recruitment of service center personnel is a key point. The staff of the service center directly affects the sales of the service center. Although we are a treatment institution, we should not only have good professional skills, but also have good communication skills in the selection of personnel. And a responsible attitude. It is not difficult for me to recruit employees in XX. At first, many people didn't understand our working methods. I also have many concerns about the company. Through long-term recruitment, I also successfully recruited excellent employees, such as Fang, Luo and Wen Chunlan. But I walked a lot, which worried me for a while. The newly trained employees will leave immediately. Maybe I didn't take care of many places at work. The intangible losses caused to the company. It shows that my management also has great problems. It also made me understand that the iron battalion is a mobile soldier. Only by strengthening their own abilities. In order to bring more good employees to the company.

3, XX years, because I just took office and the personnel just came in. Professional knowledge is also very scarce. Although the company organized a large-scale training within one year, it was too slow to absorb new recruits, and it was groping while working and learning. This has also led to many treatment mistakes for patients. It also caused many obstacles to work. I also find that my own knowledge is very lacking. During this year, I made an in-depth study of my major. Speed up your study. Lay a solid foundation for 20 12. Through self-study, affect the enthusiasm of employees. As long as we pay, there will be returns. We treated dozens of patients throughout the year. Get the patient's approval. There are not only professional studies. We should also learn patient management and communication. There is also research on promotional activities. 20xx is a year of study for our xx employees. A perfect year for the service center. This year has passed. This year's service center has become a clenched fist with great strength.

4, promotional activities, why do I list promotions separately, because this year. Promotional activities bring us too much joy and hard work. Carry out reform in the company. The implementation of brand-new sales model. When the patient leaves the service center, find the patient actively. What we do is to face too many challenges. When we stand on the road, in the shopping mall, at the station, in front of the drugstore. Facing the crowd in the past, we have a strange vision for our life in the noisy city. A group of people like us finally changed people's understanding of us. From strangeness to awe, from awe to worship. People can't be serious. I was shocked by it like never before. It is also through their own efforts to prove themselves.

(2) Achievements and shortcomings of commercial work in 2)XX years.

XX's commercial terminal, xx, I work in xx with the most contact. This is also my main task. An enterprise is our foundation and the communication between people. Long-term work. The terminal is a work that our products directly translate into performance. Terminal is the most basic and important link, and the quality of a terminal directly leads to whether you can stand in this market. Now I also realize the importance of the terminal. While building a service center, I also actively visited various pharmacies. Establish a terminal information table, understand each pharmacy and investigate each pharmacy's attitude towards our products. Through a series of work.

I learned a lot of questions. A lot of it is about the distribution of gifts. Many pharmacies are reluctant to buy our products. Some of them are resistant. Extremely bad attitude, no service center for a long time. Many patients can't get all-round treatment after buying medicine. Many people question the efficacy of bright nails, and many pharmacies can't sell them. Plus fake, imitation bright nail. The impact on the market is quite serious. To tell the truth, after I learned these things, my heart was shaken.

But I believe that as long as you do it yourself, there will always be some gains, and the pay and return must be proportional. During this year, I kept visiting various pharmacies and bought gifts with my own money. Make friends with them sincerely. After this year's efforts, many pharmacies have recognized it. The price maintenance is also very good, and the card laying is in full swing. Of course, these are not enough. I paid a heavy price for several commercial inspections. I need to study, and I am further improving everything.