Summary of hotel safety production month work

Monthly work summary of hotel safety production (select 5 articles)

Time always slips away inadvertently, and our work has come to an end. Looking back on this period, the achievements we have made are hard-won. At this time, how can the most critical work summary fall! Do you know the format of work summary? The following is a summary (5 selected articles) of the work of hotel safety production month carefully arranged by me, for reference only, and you are welcome to read it.

Summary of Hotel Safety Production Month 1 Under the guidance of XX Tourism Bureau and the Safety Committee of the Group Company, and with the cooperation of all hotel staff, XX Hotel launched the Safety Production Month activity with the theme of "Building Safety Together, Welcoming the Olympics with Heart to Heart". The whole activity started on May 20th and ended on June 30th. Through this activity, most employees are familiar with and master the emergency measures for emergencies, and their safety awareness of self-prevention and self-help has been improved. Now make a brief summary of this activity:

First, leaders attach great importance to it.

According to the spirit of XX Tourism Bureau (XX Tourism Law No.2001). 20xx9), in order to conscientiously implement the publicity and training of People's Republic of China (PRC) Emergency Response Law, the Security Department decided to compile xx Emergency Plan and XX Safety Knowledge Self-prevention and Self-rescue Manual in combination with the actual situation of the hotel, and extensively carry out study, training and plan drills among all employees.

Second, write carefully and train carefully.

After the active preparation and careful preparation by the hotel security department, the Emergency Plan and the Manual of Self-prevention and Self-rescue of Safety Knowledge passed the examination of the general manager, including six aspects of knowledge such as public security, fire fighting, traffic, natural disasters, poisoning and emergency care. 1 1 On May 20th and June 60th, 2008, the manager of the security department trained 30 volunteer fire chiefs in various departments on XX emergency plan and XX safety knowledge self-prevention and self-help manual. After the first round of training, the hotel safety management committee asked the obligatory fire chief of each department to seriously organize the staff of this department to study, and the security department cooperated with the guidance, and asked all departments to complete the training task before the end of June. After that, the fire center organized firefighters to conduct spot checks on the training of various departments, and the qualified rate was required to reach over 98%.

Starting from May 2 1, the front office organized the training of department personnel first, and then other departments (including rental departments) organized the training of Hongta Hotel emergency plan and XX safety knowledge self-prevention and self-help manual one after another. By June 30th, all departments had organized training 15 person-times, with 445 participants. Combined with the sudden natural disaster of "5. 12" Wenchuan earthquake, everyone thinks this training is timely and necessary.

Third, strengthen emergency drills.

After the training, XX Club, Recreation Center, XX Restaurant, Housekeeping Department and other departments will organize all employees to conduct evacuation and fire drills in the area where the department is located in combination with the characteristics of concentrated personnel and difficult evacuation in the service area. The security department guides the drill and organizes off-duty security personnel to observe it.

Fourth, consolidate the achievements and strengthen publicity.

In order to consolidate the training results, expand the publicity effect among employees and deepen the impression of the importance of safety work, the security department produced the second phase of safety publicity pictures in the staff canteen according to the requirements of "Safety Production Month". Hang safety publicity wall charts at key locations and hang publicity cloth labels at the main entrance of the hotel.

Through training and drills, employees have a certain understanding and mastery of emergency response. Basically, you can handle things calmly and calmly according to the procedure. Through training and drills, employees learned all aspects of safety work and safety-related knowledge in life comprehensively and systematically for the first time. Many employees report that this knowledge is very comprehensive and important. After returning to China, they will let their families and children learn and benefit for life!

This training has achieved good results. In the future work, we will continue to check the training system on a daily basis, and strive to control the qualified rate of training at 98%.

Work Summary of Hotel Safety Production Month 2 Unconsciously, another month has passed, and time flies like beating dogs and getting meat buns! The gains and losses of the past month are summarized as follows:

1.The sanitary quality of OCC rooms has been obviously improved.

The sanitary quality of OCC room is an important work this year. Under the leadership of the superior, lead the staff of the whole hospital to work seriously and responsibly in the direction required by the superior. After a period of hard work, OCC rooms have been significantly improved and are still rising!

Second, health is not comprehensive enough.

1, sanitation in public * * * areas is not in place.

I didn't do a good job in the hygiene of the public areas on the floors last month. When leaders go upstairs to check, they often find some problems in public areas, which is my poor management. First of all, I didn't lead the new employees to explain the cleaning methods and steps of every public area. Secondly, the routine inspection was not done well, and the problems were not explained, corrected and punished in time. Third, there is no emphasis on the cleaning and maintenance of public areas for early shift employees.

2. Room hygiene maintenance is not comprehensive enough.

Regarding the sanitary maintenance of the room, I was still busy with the maintenance of large items in the room last month, and I didn't make a corresponding regular maintenance plan. As a result, the maintenance of some subtle parts of the room failed to follow up last month, which became a sanitary corner.

Third, the reception of city leaders and VIPs has not attracted enough attention.

In last month's work, there were mistakes in the reception process of the city leaders' lunch room and VIP room. Most of them are caused by inadequate preparation and insufficient attention.

In line with the improvement of work requirements and the attitude of progress month by month, we will mainly carry out the following work in the next month:

(1) Make corresponding maintenance plans for the maintenance of indoor sanitary dead corners and subtleties, and insist on small maintenance every day and major project maintenance once a week. Resolutely put an end to the emergence of room hygiene dead corners. Make the room sanitary quality reach a new height.

(2) English training. Now the hotel proposes to gradually improve the English conversation and communication skills of front-line employees through training. The department has also formulated a corresponding training plan, which is in full swing. In addition to studying hard, I also have the responsibility to lead the staff of the whole hospital to study together, so as to abide by classroom discipline, respect teachers and pay attention to teaching, be diligent and ask questions, not be late or leave early, review carefully after class, earnestly implement this English training plan and improve my English level.

(3) After the mid-year assessment, talk with each employee in a targeted manner, give guidance and encouragement according to their recent working conditions and their own characteristics, point out the shortcomings in their work, praise their excellent work, urge them to correct their shortcomings, continue to carry forward their advantages, and strive for excellent performance in the second half of the year.

Summary of Hotel Safety Production Month: The busy work in March and May has passed. The work of the department in May is summarized as follows.

First of all, in terms of operating income:

In May, * * * completed income of xx yuan, including room income of xx yuan, accounting for xx% of the plan, average occupancy rate of xx%, and average house price of xx yuan; In addition, the catering income is xx yuan, accounting for XX %； of the plan; May exceeded the guest room task, higher than the same period last year. However, compared with April, the decline in revenue is also relatively large; In addition, the catering revenue in May also exceeded the planned target, which was mainly reflected in the improvement of banquet table reservation revenue, which accounted for a large proportion of catering revenue in the month; Summing up the above operating income in the coming year, compared with last year, it has improved in the same period this year, especially in terms of room income. Although there is little improvement compared with last year, from the perspective of customer structure, the proportion of individual customers has been greatly improved, which is also in line with the hotel's market positioning; In addition, in terms of catering, although the income exceeded this month, the consumption of individual customers showed a downward trend. How to improve the consumption of such customers should be the focus of the next work.

Departmental work: In May, the Marketing Department completed the conference reception 13 batches, including in-store conference reception during the medical device conference. Through this reception, the hotel brand has been promoted and recognized by customers. In addition, we also received system meeting teams from Sinochem Tire, kinglake, Zhengzhou Highway Bureau and Shenzhen Foxconn Group. In terms of departmental sales, this month, according to the annual work plan and the guiding ideology of the hotel, we mainly visited customers in the surrounding markets, strengthened the return visit of government tourists, and formed effective opinions; At the same time, according to the market situation in June this month, actively visit the surrounding conference tourism market in advance to ensure the stability of hotel tourists in the off-season; In addition, this month, I visited customers in Xuchang area, promoted hotel products and opened up some new customers. At the same time, this month, according to the requirements of the hotel's star rating, all the publicity materials in all areas of the hotel were redesigned to make the hotel logo meet the requirements of the star rating standard; In addition, this month, the department carried out team building month activities to strengthen team cohesion and synergy through daily team awareness training and organizing group activities of department personnel; Public relations marketing: Mother's Day activities are mainly planned in May; Formulate SMS marketing process and standard, so that SMS marketing mode becomes a daily marketing; At the same time, the department repackaged and designed the wedding banquet products in combination with the situation that catering focused on strengthening wedding banquet products. Now the unified production of the brochure has been completed and will be put into use next month; In addition, this month, the gifts of hotel integral activities were redesigned and promoted, which enriched the types of gifts and attracted customers' further consumption.

The work in May has passed, and there are still many shortcomings in the work in May. Combined with the market situation and the annual marketing plan of 20xx, the work in June of 20xx is now carried out from the following aspects:

1, department work:

This month's departmental theme activity is designated as Quality Service Month, and how to improve the service level to customers will be the daily work of this month, and the overall service level of the department will be improved through training and requirements, and service pacesetters will be selected in the activity; In addition, this month, the department formulated the sales target for the third quarter in combination with the market situation and task objectives, and mobilized the enthusiasm of employees through a reasonable incentive mechanism.

2. Marketing:

This month, the proportion of hotel tourists will be adjusted to individual, supplemented by meetings and supplemented by teams; According to the data analysis of last year and the trend of hotel tourists this year, in order to ensure that the hotel income does not drop sharply, the proportion of conference tourists should be appropriately increased to improve and stabilize the room income and catering income this month, while individual and group tourists are declining due to market conditions; Conference market, strengthen the visit to shoe city, washing and clothing companies, collect industry information, master all kinds of conference information, grasp this season's conference, and ensure the steady growth of hotel income; In terms of team market, the sales manager actively understands the market dynamics, reaches cooperation agreements with major travel agencies, pays attention to the team price policies of major hotels in Zhengzhou, actively reaches agreements with Korean tour groups to ensure the stability of this tourist source, and actively develops new team tourists; In the individual market, expand the scope of market development, focus on the development and maintenance of major tourist markets, visit surrounding units more, go deep into customers, pay a return visit to customers' real opinions, and feedback the hotel in time; Further strengthen the cooperation and communication with the guest source channels of each room; At the same time, this month, we will continue to strengthen our visits to customers in foreign markets, focusing on the development and return visits to Yuzhou, changge city and Pingdingshan.

3. Marketing activities:

This month, we mainly investigated the moon cake market in Mid-Autumn Festival this year to determine the hotel sales model this year. The above is the work summary of the marketing department in May and the work plan for June.

4. Market competition report

Room statistics of major hotels around in May:

1) 62% of X Hotel mainly held meetings this month, and also received some medical device meetings, mainly the shoe city meeting; In the second half of the month, the trend of individual customers is poor;

2) 7 1% of X Hotel mainly focuses on the PetroChina conference this month; This month, the team price is set at a relatively high level, and the travel team is not accepted;

3) 3) 59% of XX Hotel's personal occupancy rate is not high, the existing rooms are seriously aging, and their competitiveness is declining, mainly receiving internal power meetings and guests;

4) 4) 78% of XX Hotel mainly undertakes the medical device meeting arranged by the municipal government this month, and the rooms are sold at the retail price;

5) 89% of 5)xx hotels have a high occupancy rate in the first half of this month; It has been declining in the second half of the month; Based on the above hotels and the overall situation in May, the overall market trend this month was affected by the medical device conference. In the first half of this month, the situation was good, the number of individual customers was sufficient, and it showed a downward trend in the second half; In terms of team market, the number of group tourists decreased significantly compared with April, and the price competition between hotels was also fierce; After entering June, the hotel market as a whole entered the off-season after the Spring Festival throughout the year, and domestic guests and individual travelers decreased significantly; According to different situations, the conference market is mainly composed of product launches and order fairs.

Summary of the work of the hotel safety production month in April, according to the work plan made by the hotel leaders last month, combined with the actual situation and work plan of our department, we strengthened the training and management of the department closely around the hotel operation safety, which is summarized as follows:

I. Internal management

10, due to the shortage of personnel, there were some problems in department management, which led to lax department management. Its department staff pay more attention to its weaknesses, which leads to the decline of management level. With the care and support of hotel leaders, the department has taken measures to organize individual conversations, communicate ideas, increase recruitment and training of junior managers, and intensified efforts to eliminate those who are lax in discipline and disobey managers, thus eliminating the phenomenon of lax discipline to a certain extent and standardizing the management of the department.

Second, safety management

This month, in terms of fire safety management, according to the requirements of Ya 'an Fire Brigade on hotel standardization, standardization and unification, our department changed and made the system card and inspection record form. Intensify the fire safety inspection, rectify the existing fire safety hazards in time, and never delay or lag. Two potential safety hazards in this month have been rectified in time. In the aspect of public security and daily safety management, the key areas of the hotel are monitored and patrolled, the departments with hidden dangers in public security are strengthened and some suggestions applicable to safety are put forward, so as to prevent problems before they happen and the safety management is relatively standardized.

Third, the training work

Due to the lack of personnel, the training in this department lagged behind in 10. The method of on-the-job training for new employees is not very effective, especially the details are not detailed enough, the training time is not enough, and the chain reaction affects the work. In the next training work, in view of the shortcomings in the training work, do a good job in the details of the training work, strengthen the training work and do a good job in the training work.

Fourth, the existing problems

1, lack of management responsibility, management ability needs to be strengthened.

2, the department staff shortage, resulting in management and training lag.

Summary of the work of hotel safety production month: five months passed quickly, and this month passed in a blink of an eye. Looking back on the safety work of the hotel security department this month, with the strong support of hotel leaders, departments and public security fire departments, we have achieved certain results and ensured the normal working order of the hotel. Details are as follows:

First, the number of theft cases in the hotel area has dropped significantly.

In this month of, the number of theft cases in the jurisdiction dropped significantly compared with previous years, mainly due to the following aspects:

1. Hotel leaders attach great importance to safety work, investing more than 20,000 yuan to refit the closed-circuit recording and monitoring system for the hotel, and spending more than 4,000 yuan to equip the security personnel with new walkie-talkies and improve the hardware facilities, which has played a certain deterrent role for criminals.

2. The security department has also made adjustments in staffing, adding security guards, and the number of security guards has increased from thirteen to xx now, ensuring that at least two security guards are on duty in each class. On-the-job business training was conducted for security personnel, the post responsibilities of each post were clarified, the sense of responsibility and responsibility of security personnel was strengthened, the inspection of all floors in the hotel and surrounding jurisdictions was intensified, and the inventory registration system for strangers entering and leaving the hotel was tightened to ensure that criminals had no opportunity.

3. Actively cooperate and assist public security personnel, give full play to their own hardware advantages, provide favorable clues for detecting property theft cases within their jurisdiction, and do their due duty for public security departments to solve cases as soon as possible.

Second, the fire-fighting facilities and equipment are operating normally, and no fire safety accidents have occurred.

The fire department also attaches great importance to the hotel's fire safety, and lists the hotel as a "key unit of fire safety", and regularly inspects and guides the hotel's fire safety work. This month, the fire department conducted an all-round fire inspection of the building. In view of the problems existing in the hotel and the hidden dangers of fire safety, the fire department put forward rectification opinions and issued rectification opinions.

After receiving the rectification opinions, the department organized relevant personnel to conduct a comprehensive and thorough inspection, maintenance and cleaning, cleaned up the sundries piled up on the fire safety passage, replaced a number of door closers and lamps, effectively rectified according to the requirements of the fire rectification opinions, and conducted a follow-up review of the fire safety rectification.

At the same time, the department took this fire safety inspection as an opportunity to learn lessons and experience, and regularly organized personnel to inspect, repair and maintain the fire facilities and equipment, so as to keep the fire facilities and equipment in good condition for a long time, ensure that they are not stuck at critical moments, and ensure the safety of hotel personnel's lives and property.

Three, the mechanical equipment is running normally, and there is no major mechanical accident this month.

This month, all kinds of fire-fighting equipment in the hotel are in good working condition. There are many kinds of fire-fighting equipment in hotels, which are technically difficult and complicated to operate. This requires operators to have comprehensive and excellent technical skills. In this regard, the department checks the recruitment of personnel and strictly selects them, requiring candidates to hold professional qualification certificates and be proficient in operating fire-fighting equipment in hotels.

At the same time, the department requires equipment operators to check the fire-fighting equipment in the hotel at least twice a day, check and maintain all the equipment once a week, try out the equipment that has not been used for a long time once a week, solve the problems in time when they find them, and report the problems that cannot be solved to the superiors in time to ensure that the equipment resumes operation in the shortest time and that all the equipment and facilities are in the best running state at all times.

4. There was no industrial accident this month.

This month, the department also attached great importance to the personal safety of hotel employees. Constantly improving rules and regulations and strengthening system implementation is one of the important factors to prevent potential safety hazards and ensure employees' own safety. Any management work is human's work first, and the core of human's work is ideological education, and safety work is no exception. Doing a good job in preventive education for employees has become an important topic in safety work. Preventive education can improve employees' awareness of prevention and build a solid barrier in daily safety prevention work. Therefore, we always put prevention education in an important position in safety work.

The department also conducts safety inspections on each post from time to time to check whether there are potential safety hazards in the post and whether the employees operate according to regulations. Through inspection, employees feel the importance of safety work, strengthen safety awareness, establish awareness of prevention, and consciously operate in strict accordance with operating procedures to ensure their own safety.

Fifth, there is a problem.

1, safety education is not enough.

2. The rules and regulations are not perfect.

3. A few employees have poor awareness of prevention and are paralyzed.

Sixth, the next step.

This month, the safety work has made some achievements, but it can not be separated from the care and support of hotel leaders and departments. There is no trivial matter in safety work, and a little carelessness may cause irreparable losses. In the next step, we should always keep a clear head, strictly manage and demand, proceed from reality, fundamentally solve the problems existing this month, and strive to nip the accident in the bud. At the same time, the good aspects should also be maintained. All staff of the department will continue to make efforts to ensure the safety of hotel personnel's life and property.

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