How to write the rules and regulations hanging on the wall of the enterprise sales department (producing electrical products)

Sales Department Rules and Regulations (Ford Edition)

First, the new employee induction

Second, daily norms

Third, customer information system.

Fourth, the order and delivery system

Verb (abbreviation for verb) outreach and roving exhibition system

PDI management system of intransitive verbs

Seven, sales assistant work system

Eight, the market work system

First, the new employee induction

1. The probation period for new employees is two months, and five units can be sold in total. Then, fill in the Application Form for Confirmation of Probation Employees, which will be signed by the sales manager and submitted to the administrative record. If you can't finish the sales task, you will leave your job automatically.

2. Have the right and obligation to receive various trainings from the company during the probation period.

3. Wear a trainee badge and a dark suit to work during the probation period; Abide by all rules and regulations of the company.

4. During the probation period, the company specially appoints sales consultants to be familiar with the business process, and the teaching sales consultants take full responsibility for the new employees. If there is any problem, investigate the responsibility of the teaching sales consultant.

5. During the probation period, you will get a commission on bicycles (according to the sales policy of the month), and the vehicles you sell will be counted as the performance of the sales consultant.

6. No rest is allowed during the probation period of one month.

Second, daily norms

1. Wear the company's uniform tooling to work and bring your badge. Tooling must be clean and tidy. Men must wear a uniform tie, neat hair, dark socks and clean leather shoes. Ladies must wear a uniform bun and ribbon and make it light, not a shawl.

2. If there are no special circumstances in the morning meeting of the company, all employees in the sales department must attend and dress neatly. Gfd (reference 1) should be sorted out before the meeting. Don't attend the morning meeting if it is not standardized, and you will be late once.

Tidy up the house before the morning meeting. After the morning meeting, no one is allowed to wash his face, make up, eat and do other things unrelated to his work. Otherwise, 20 yuan will be fined and dismissed directly for more than two times.

4. All personnel must maintain good office hygiene; I am responsible for the personal office desktop, cabinets, computers, office items are placed neatly and orderly, the desktop is free of stains, and the computer is free of dust; If it is found that the items are placed in disorder and there is dust left on the desktop and computer, those who do not change after correction will be fined 20 yuan; The head of office health is the head of each class.

Those who don't arrive within five minutes after the company rings the bell are late. Being late for the month: the first fine is 65,438+000 yuan, and the second fine is 200 yuan, which will be paid to the Finance Department in cash on the same day. Those who are late for three times in a month will be dismissed, and those who leave early will be treated as above.

6. Don't go out to the company for private affairs for any reason during working hours, and offenders will be fined 50 yuan; You can't leave until you ask for leave.

7. The person who asks for leave or is off duty shall notify the monitor, sales manager and administration department one day in advance; You can't ask for leave on behalf of others, you can't call for leave, except in special circumstances, and you are not allowed to rest on Monday.

8. The duty shift is responsible for the health of the auto show. After the morning meeting, the sales consultant will start cleaning the office, auto show and exhibition hall within 5 minutes, and the responsibility lies with people. After cleaning for half an hour, the monitor is responsible for the inspection, and the hygiene standard refers to 5S.

9. All salespeople are obliged to clean up the cars in the new development hall, whether they are on duty or not.

10. After receiving the customer, the sales consultant shall clean up the negotiation area within 1 minute, restore the desks and chairs to their original positions, and put the paper cups back to the designated places, otherwise it will be fined 10 yuan.

1 1. Sales consultants are not allowed to answer the phone when receiving customers, and they are not allowed to answer the mobile phone in the exhibition hall when on duty. Offenders will be fined 10 yuan.

12. The sales consultant shall not quote on the phone or disclose the price of the sold vehicle. Otherwise 50 yuan will be fined.

13. The sales consultant's off-duty and leave are all in days, and half a day is also a day.

14. Sales consultants are on duty in strict accordance with regulations, and there must be no vacancies at any time. Rotation is implemented during lunch, and the meal time is not more than half an hour, except for receiving customers. Otherwise 50 yuan will be fined.

15. All staff meetings and trainings must be attended, and offenders will be treated as absenteeism or dismissed; During the meeting, the mobile phone must be set to vibrate or mute, and offenders will be fined 20 yuan.

16. Sales staff must arrive 3 minutes in advance when participating in any group activities such as meetings and training, and those who are late will be fined 50 yuan.

17. Smoking, chewing gum, eating snacks, playing online games, drinking, visiting posts and using personal computers are not allowed in the company during working hours, and offenders will be fined 100 yuan; Smoking must go to the designated smoking area (the steamed stuffed bun shop next door), no more than 3 times a day, no more than 3 minutes each time. Otherwise, it will be regarded as leaving the post and 50 yuan will be fined.

18. You are not allowed to stay in the company or play online games for non-work reasons after work, and offenders will be fined 100 yuan.

19. Sales personnel are not allowed to chase and fight in exhibition halls and offices, and offenders will be fined 50 yuan.

20. Sales personnel shall not have disputes with customers for any reason, and offenders shall be dismissed.

2 1. If the sales consultant causes customers' complaints and complaints due to sales reasons, the manager has the right to decide whether to cancel the performance and commission of the vehicle (including uncontrollable factors such as certificate, invoice and licensing) according to the seriousness of the case.

22. Any personnel shall not change their performance without permission, and offenders shall be dismissed.

23. The sales consultant must carefully receive customers in strict accordance with the eight steps of the exhibition hall, and offenders will be fined 100 yuan; Customers must shake hands with them after entering the exhibition hall and receive them warmly. If you don't shake hands, you will be fined 50 yuan/time; Non-sales personnel must be polite when meeting customers in the exhibition hall, otherwise they will be fined 20 yuan.

24. Every month, the sales supervisor must truly and effectively evaluate the eight steps of the sales consultant exhibition hall with 65,438+000%. In case of omission, the penalty will be 100 yuan/person.

26. The sales consultant strictly implements the tasks assigned by the sales manager and the sales section chief, and offenders will be fined or dismissed from 50 yuan according to the working conditions.

27. The class teacher on duty on that day must arrange the duty list in advance to ensure that at least two people are on duty at the front desk, and no empty posts are allowed. 50 yuan, the head teacher, was fined once.

28. Summarize the turnover rate, power saving rate and test drive rate every two months, and the last employee will continue to study or be dismissed.

29. The frame number of the reserved vehicle must be written on the inventory card, and the words "This vehicle has been reserved" should be written, and PDI should be notified to register in writing; If the above procedures are not fulfilled, the car can be sold freely; On the contrary, if the car is sold, all the consequences will be borne by the seller.

30. Toolkit must include information, business cards, orders, test drive agreements, pens, insurance-related information, Ford financial information, extended warranty and information summary. 20 yuan is fined for each of the above items.

3 1, all vehicles must pay before they can pick up their cars and calculate their performance. (Ford Finance must receive the CD825 report before it can pick up the car to calculate its performance.

Every Friday night, all the employees in the sales department have a meeting. All staff must attend, and those who don't attend will be treated as absenteeism. Every Tuesday is a training day.

33。 Every day, the person in charge of the sales department (the manager on duty) checks himself with the new exhibition hall image table, and then the person in charge of the sales department (the manager on duty) will pass the inspection.

34。 All sales logs must be submitted to the sales assistant (Huang) every Friday. If fraud or discrepancy is found, 50 yuan will be fined.

35。 The sales director got off work 45 minutes late.

36. When the sales consultant walks in the exhibition hall, it is forbidden to put his hands in his pockets or put his hands behind his back. When two or more people walk, they are not allowed to walk back and forth or chase. Otherwise 50 yuan will be fined.

37. When the sales consultant is standing in the exhibition hall, it is forbidden to put his hands on his hips or in his pockets, hold his chest with his arms, and chat together. Otherwise, he will be fined 50 yuan.

Third, customer information system.

1. The new customer resource information card must be established on the same day, and it can only take effect after being signed by the person in charge (the class teacher); If it is not signed on that day, its effective date shall be based on the time of re-signing.

2. The new customer information card is valid for the first visit for three days, otherwise it will be regarded as a waste card; The effective date of the second return visit shall be signed by the responsible person within 24 hours, and the date of signing on the same day shall prevail if it exceeds 24 hours; The valid time for returning to visit again in the future is one week, and those who fail to return to visit after the time limit are regarded as invalid cards.

3. For invalid cards, the person in charge of signing has the right to refer them to other sales consultants for a return visit. The return visit system is the same as above.

4. During the long-term customer sales consultant's return visit, three consecutive SMS return visits are deemed invalid, and the card is invalid.

5. For heavy trucks, the first signing time shall prevail; Heavy-duty card holders have the obligation to assist valid cardholders to achieve sales. If the heavy truck gets in the way and fails to reach the sales volume, it will be regarded as the loss of the company's interests, and once verified, it will be dismissed.

6. If it is a heavy truck, the sales consultant shall not have an argument in front of the customer, causing adverse consequences, otherwise both parties will be dismissed.

7. The heavy card caused by the failure to pay a return visit in time will be regarded as a waste of customer resources, and each card will be fined 20 yuan.

8. Those who modify or forge customer information cards without permission will be dismissed once they are found.

9. The attribution of customers introduced by friends shall be subject to whether there is a direct relationship between the final implementation and the special circumstances shall be handled by the sales section chief and the sales manager.

10. If card A and card B are cancelled, the detailed reasons must be explained. After being signed by the class teacher, the card will be kept by the sales assistant. The sales consultant shall not tear it up without authorization for any reason. Otherwise, each card will be fined 20 yuan.

1 1, all A cards are signed by the sales section chief for confirmation.

1 1. On the first day of each month, all sales consultants should make statistics on their personal performance reports for that month and submit them to the sales assistants. Overdue payment, the month will not be issued.

12. Customers who receive calls or messages on duty on the same day must pay a return visit for the first time in the form of text messages on the same day. The content of the return visit is: Hello, I am XXX, the sales consultant of Shandong Shuncheng, and I will be fined 20 yuan for not returning once.

13。 The standard language for answering the phone at the front desk is: Hello, XXX, Shandong Shuncheng Sales Department. It's my pleasure to serve you. 20 yuan is fined for failing to meet the standards.

Fourth, the order and delivery system

1. After the order is signed, it must be signed by the sales manager or the class teacher, and it will take effect after being registered by the sales assistant; You can't modify it at will. If it needs to be revised, it must be signed by the manager or the class teacher. Unauthorized modification shall be deemed invalid. The revised order shall be subject to the date of revision, and the sales consultant shall not view the order without authorization.

2. The order of picking up the car is arranged in the morning and evening according to the order time, in which the full payment takes precedence (according to the order of price and full payment time, the down payment of Ford Credit will be counted as the full payment, and it will not be counted as the performance before picking up the car).

3. The sales consultant shall not inform the customer to pick up the car without authorization, and shall not disclose the company's vehicle inventory and information on the way. If the customer comes to the company to rob the car because of this situation, the performance and commission of the sales consultant will be cancelled.

4. The equipment list and time card can only take effect if the manager signs it on the same day. If the manager is absent, they must have at least three section chiefs to sign, otherwise, the sales consultant will pay in advance.

Verb (abbreviation for verb) outreach and roving exhibition system

1. When the sales consultant goes out to visit customers, he needs to fill in the action report form in detail. If the action report form is not implemented according to the filled contents, the class teacher has the right to cancel his post for 2 days. If you need to apply for a gift, fill in the gift application form and sign it by the class teacher and manager before you can get it; All gifts must be signed by the customer (gift receipt). If the gift is not delivered to the customer, a fine of 10 times the value of the gift will be imposed.

2. The sales consultant must guarantee to go out to develop customers every month, reimburse the monthly ticket every month, and give 20 yuan the development fee every day (invite customers to tea, etc. ). However, he must ensure that he meets two potential customers every day, calls five potential customers every day and visits 1 old customers, and refuses to pay a fine of more than five times.

If the data is found to be inaccurate or false, it will be fined 100 yuan and dismissed for the second time. All monthly tickets must be returned at the end of the year and will not be issued if they leave for some reason.

3。 Be sure to write a road map when you come back every day.

Every sales consultant has the obligation to contact the exhibition site. The company does not support venue fees. If you need to charge or give away, you need to apply with the consent of the class teacher and manager, and you must complete the exhibition tour four times a month according to the specified number of times, and take photos of the scene and submit them to the marketing office. In case of violation of the above provisions, the class teacher will be fined by 50 yuan.

5. During the tour, the sales consultant shall not leave the tour site for any reason, otherwise it will be treated as absenteeism; Seriously receive all customers, each sales consultant will collect at least 5 customer information, and there will be no fine for 20 yuan. (5 yuan will be reimbursed for lunch per person).

6. The sales consultant must go out to expand without being on duty, delivering cars or making an appointment with customers. He must leave the company before 9: 30 in the morning and return to the company for roll call before leaving work in the afternoon. Violators will be fined 50 yuan every time.

7. The sales consultant should fill in all statements carefully, timely and accurately. If there is any mistake or forgery, 50 yuan will be fined.

8. The joint operation of industry and service must be signed and confirmed on the day when the business occurs, and it will become invalid upon expiration.

9. Old customers introduce customers, and if the transaction is concluded, the old customers will be rewarded with a fitting or working hours of 1000 yuan.

10, the outreach expenses are all allocated to the advertising fund expenses.

PDI management system of intransitive verbs

1. For the acceptance of new cars, PDI personnel must strictly accept them according to company regulations. If losses are caused in transit, the reasons must be found out immediately and solutions must be worked out; If it is the quality problem of this car, you should contact the after-sales claim adjuster in time to make a claim. If it fails to claim compensation, the compensation fee shall be borne by PDI.

2. To master the vehicles in stock, you must report to the assistant office twice every morning before 9: 00 a.m. and before 7: 00 p.m./kloc-0 to check the inventory, and 50 yuan will be fined for each delay or omission;

3. Keep the keys of commercial vehicles, exhibition vehicles and test drives, and 50 yuan will be fined if lost.

4. Door opening and closing management of the exhibition car and test drive car. 20 yuan was fined for failing to close the window door at one time;

5. If the vehicle is scratched during the transfer, it will be punished according to company regulations (30%).

6. Vehicle management, test drive and commercial vehicles are not used as scooters, and can only be used after the approval of the department manager in special circumstances; If the vehicles in the exhibition hall and garage are damaged, the parties concerned shall be responsible. If the parties cannot be found, PDI is responsible for compensation.

7. Financial and business personnel should be accompanied by PDI personnel when accessing cash by car with the approval of the department manager. It is not allowed to use the car automatically at other times, and a fine is found 100 yuan.

8. Matters needing attention in test drive

A. Before the test drive, you must fill in the registration form of key recipients. If you don't fill in 1 time, you will be fined 20 yuan.

B, be sure to find a tour guide to accompany the test drive before the test drive. If not, the sales consultant will bear all the consequences.

C before and after the test drive, the test drive agreement (including the copy of the customer's driver's license, the test drive confirmation and the test drive investigation report) must be filled in and submitted. ) Those who find 1 time with incomplete procedures will be fined 20 yuan, and those who find more than 2 times will not be provided with test drive vehicles.

D, after the test drive, be sure to hand in the key in time. Holding the key for more than 5 minutes will be fined 10 yuan.

E. 20 yuan will be fined for forgetting to close the window after the test drive and inspection. If the responsible person cannot be found, the fine will be borne by PDI.

9. After the car is delivered, the sales consultant will hand over the blue copy of the outbound order to PDI in time and collect the tools at the same time. After that, those who get the tools will not send them.

10. When the car source is tight, the sales consultant is not allowed to collect two new car keys at the same time for the customer to choose. (There are two orders and two new cars at the same time)

1 1.PDI must cooperate with the sales consultant to clean the vehicle before delivery.

12. Before Ford Credit issued the loan, the key was kept by PDI, and the car could be issued only after the loan was issued. If the sales consultant fails to return the key before lending, 50 yuan will be fined every time. .

13/2S stores need to be transferred back to the headquarters for more than 20 days, and PDI is responsible for supervising the receipt and warehousing. If it is not returned in time, 50 yuan will be fined every day.

14/2S stores' vehicle deployment must be carried out by local dealer personnel, and our personnel are not allowed to change vehicles without permission for any reason. If there is any shunting problem, the parties shall take full responsibility; Be sure to do a good job of acceptance before shunting, otherwise the problems will be borne by yourself.

15, working hours shall not be empty, and personnel on duty shall be set at lunch time, and 50 yuan shall be fined for one empty post; If you can't be on duty due to work reasons, you must find someone to replace you, and PDI will be responsible for any problems.

16. The sales section chief shall be responsible for the loss of a set of fine 50 yuan for tools and warranty.

17. The billboards announcing the in-transit inventory of vehicles must be updated at any time. If it is not updated correctly in time, 20 yuan will be fined once. In case of adverse consequences, PDI will undertake the performance of the sales consultant.

18, the hygiene of test drive vehicles must be kept clean, and each vehicle that fails to meet the standard will be fined 50 yuan.

19. If the vehicle goes out to work, the party concerned will bear all the responsibilities, but the company will not bear them.

20. The sales consultant is not allowed to take the customer to the warehouse to see and pick up the car, and the PDI staff will fine 50 yuan once.

Seven, sales assistant work system

1, work permit application. First, the new employee registers his/her name and telephone number in the sales assistant office, applies for a probationary work permit, and then applies for a formal work permit after becoming a full member; Badges that need to be redone, compensation for damaged badges 1.5 yuan, compensation for lost badges 10 yuan.

2. The sales consultant prints the business card, and the team leader fills in the form and reports it every Friday. Those who report separately will not be admitted.

3. The collection of office supplies is based on the class, and the class teacher fills in the form and reports it every Monday. Separate reports will not be accepted.

4. Borrow office supplies, fill in the borrowing registration form in detail, and those who fail to return them on time will be fined 10 yuan; If it is lost or damaged, it should be compensated at the original price.

To receive the gift, please register with the sales assistant. Those who are not registered will be fined 50 yuan once.

6. To receive the attendance card, the sales manager must sign it, otherwise it will not be issued.

7. Check salary performance. Before the salary is paid, every sales consultant will go to the sales manager to sign for confirmation.

8. When submitting the driving license, the listed customer shall submit a copy of the driving license in time. After telephone verification, the customer fails to hand in the driving license, and 50 yuan is fined.

9. Submit customer information

Complete customer information: ① copy of invoice; (2) a copy of the certificate (page 2); ③ The first two copies of the warranty card (only fill in the key number); (4) A copy of the customer's ID card; ⑤ Delivery note; 6. a copy of card b; ⑦ Business license;

A. If the car has been delivered before 16 o'clock that day, all customer information must be delivered to the assistant office before 17 o'clock that afternoon; Those who fail to pay within the time limit will be fined 50 yuan, and the missing information will not be included in the performance.

B. In case of special circumstances, if the car is delivered after 1—— on the same day 16, the customer information will be delivered before 10 the next morning, and those who fail to deliver it in time will be fined 50 yuan;

C under special circumstances, when there is no financial invoice at the end of the second month of delivery, other materials except the copy of the invoice shall be submitted on the same day, and the materials required for invoicing shall be kept. A copy of the invoice should be submitted to the assistant office on the day of issuance. If it is found that it is not delivered in time, 50 yuan will be fined.

D. Special circumstances 3- Other special circumstances occur during vehicle delivery. If the data cannot be delivered in time, it is necessary to explain the situation to the assistant in advance on the delivery day so as to register the data in time. If the information is not explained in time on the delivery day, 50 yuan will be fined.

E, the information of 2S outlets, fax the information to the sales assistant the day after delivery, including: ① a copy of the invoice; (2) a copy of the certificate (page 2); ③ The first two copies of the warranty card (only fill in the key number); (4) A copy of the customer's ID card; If the materials are not submitted in time, 50 yuan will be fined. If the materials are not in place, it will not be considered as performance.

10, borrowing customer information

A. Borrowing materials must be signed by the sales manager and the class teacher, otherwise they will not be borrowed.

B, the lent materials must be returned on the same day, and offenders will be fined 10 yuan, and will not be lent to the borrower in the future.

C. If the lent materials are lost or damaged, 50 yuan will be fined and will not be lent to the lender in the future.

1 1. For viewing the order, the head of the sales department has the right to view the order, but the sales consultant cannot view it directly. Please consult the person in charge of this department for details.

12. If the warranty card is lost after receiving it, 50 yuan will be fined, and the sales of this station will not be counted.

13. According to the financial process, if the deposit is transferred to the car, the sales consultant has the responsibility and obligation to inform the customer and return the deposit slip to the financial cashier. If it is not paid, the deposit will not be included in the total car payment.

14. insurance formalities in the mainland. After the insurance formalities are completed, the sales consultant must submit a copy of the insurance policy to the assistant office, based on the date of the insurance policy. If it is not submitted on the last day of the month, it will be treated as uninsured.

Eight, the market work system

4) For the promotion activities, each sales class shall cooperate in turn, and the sales consultant appointed by the sales section chief shall assist. Designate the responsible person and complete it within the specified time. If there is any problem, the Sales Advisory Office 10 yuan/time, and the sales section chief 50 yuan will be fined/time.

6) If a large number of exhibition hall decorations are purchased, PDI will assist as appropriate.

4. newspaper clippings

2) Each sales department will assign sales consultants to assist. The participants will be reimbursed for the transportation expenses arising from bidding, and will be arranged to get off work the next day, and each person will receive a 20 yuan bonus. If there is any problem, it is not reported in time, resulting in losses, and each person will be fined 100 yuan/time.

5. Daily homework

1) Non-marketing personnel and related personnel are not allowed to use the computer of the marketing specialist. Violation 10 yuan/times.

This system does not conflict with the company's rules and regulations.

2) The customer relationship center of the exhibition hall pays a return visit to the customers. If there is any non-conformity, don't ask for information, 20 yuan per person/time, and the sales consultants exchange customers with each other. Once found 100 yuan/time.

3) The sales consultant puts forward reasonable suggestions on marketing promotion, and once adopted, applies for rewards.

On the problem of advertising notice

4) Inform the section chief of the advertising plan and promotion activities in advance, or 50 yuan will be fined.