How to do part-time customer service at home

Part-time customer service that can be done at home: JD.COM home customer service, Taojinyun customer service, Ant Cloud customer service.

1, JD.COM Home Customer Service

JD.COM Home Customer Service is a working platform for non-JD.COM's employees in JD.COM to provide customer service positions. After the customer service staff completes the online training and assessment of the platform through online registration, there will be a special service job number. Customer service can be done online by computer or at home. The threshold requirement is not high, which is more suitable for people who have nothing to do at home.

2. Taojinyun Customer Service

Taojinyun Customer Service is a customer service outsourcing platform, which includes outsourced part-time customer service released by major well-known enterprises and e-commerce sellers' online stores, and can work from home. Including voice customer service and online customer service, voice customer service pays more. In addition, there are data annotation items such as text annotation, picture annotation, voice annotation and video annotation.

3. Ant Cloud Customer Service

Ant Cloud Customer Service is an online cloud customer service project under Ant Financial, which was established on 20 12. It used to be called "Alipay Cloud Online", mainly for online communication, chatting and answering questions. Every hour is a work cycle, and you can arrange your time freely. The higher the grade, the higher the futures price, mainly depending on business ability and customer satisfaction.

Job responsibilities of online customer service

1. Answer customers' questions through online chat tools and record information.

2. Filter the effective information and feed it back to the sales staff to track the information.

3. Follow up the progress of sales information feedback in real time. If the problem is not solved for a long time, transfer the problem to other salespeople.

4. Make table statistics on the wrong parts and unqualified parts, and record the reasons.

5. Pay a return visit according to customer information records and record customer information feedback.

6. Deal with all kinds of customer complaints and appease customers' emotions.

7. Be familiar with store product information and recommend specific products according to customer needs.

8. Do a good job in tripartite communication on logistics, transportation, lost parts and other issues, confirm the details with logistics in time, and negotiate compensation with customers.

9. Communicate with the operation department in time about the product problems fed back by customers, optimize products and improve sales service.