Self-evaluation of property management personnel

Model essay on self-evaluation of property management personnel (generally 5 articles)

Self-evaluation is an individual's self-summary of his study or work life for a period of time. Self-evaluation can make us think, so we should summarize and write self-evaluation. So how to write a new pattern of self-identity? The following is a model essay on self-evaluation of property management practitioners (5 general remarks) compiled by me for you. Welcome to share.

Self-appraisal of property managers 1 First of all, cultivate their core expertise, create characteristic services and enhance their core competitiveness.

During my internship, I saw a set of "one-stop property management information system" property management service software designed and developed by Coastal Group, Yi Jian Science and Technology and Meijia Property. The software includes three systems: one-stop customer service, one-stop short message management and one-stop digital community. It is a short message system that uses network, e-commerce and scientific and technological means to improve the level of property management and service quality, and effectively develop, integrate and utilize customer resources. The management office fully advocates the characteristic management services of "one-stop service" and "best safety". So as to achieve efficient management operation, solve the rush of owners, create ubiquitous and meticulous services, improve service efficiency, enhance the satisfaction of owners, improve the level and quality of property management services, and ultimately enhance the company's core competitiveness in the fierce market competition.

Second, a beautiful landscape of the management office-the security team.

The security management of the management office is equipped with lobby post, patrol post, monitoring post and command post, which are closely related to each other and provide 24-hour security for the community. Establish and improve various public security management rules and regulations; Train newly recruited security guards in basic knowledge and operational skills before taking up their posts, increase the training of on-the-job security guards, pay attention to the training of post image, courtesy and emergency handling ability, and enhance the sense of responsibility and comprehensive quality of security guards; Strengthen the sense of service and establish the service responsibility of "friendliness and majesty coexist, service and guardianship coexist". Security personnel not only do a good job in public security management, but also provide various services for the owners, forming a beautiful landscape of the management office.

Third, strengthen human resource management and build a "learning and innovative" enterprise.

Strictly control employee recruitment. Meijia property recruitment management personnel must be graduated from property management; To recruit maintenance personnel, they must be all-rounders with relevant technical conditions and hold the "Employment Certificate"; The security personnel recruited must be veterans, and their height, physical fitness, knowledge, personality and psychological quality have all undergone strict examination and selection.

Fourth, pay attention to the important basic work of property management-equipment management.

For equipment management, I saw in my internship that the management office focused on establishing and improving the equipment management system; Establish equipment cards for various equipment; Do a good job in daily inspection and patrol of equipment, conduct regular inspection, maintenance, repair and cleaning, make records carefully, and solve problems in time when found. For example, pools and water tanks are cleaned and disinfected once every six months, and the water quality is tested to ensure that the water quality meets the national standards; The generator is debugged once a month; The fire pump is turned on once a month to ensure that it can be used normally in case of fire.

Self-evaluation of property managers 2 As a property customer service specialist, my job responsibilities are mainly to use the theoretical knowledge I have learned to guide practical work and try my best to handle and coordinate the relationship between enterprises and owners; Do every job dutifully, always maintain a good mental state, adhere to the concept of service first and management second, win the trust of the owners and maintain the good image of the company.

In the past few months, I have summed up some work experience: first, we should do ideological work well to calm down the complainant or disputant; analyze and investigate the causes of the problem; If the problem involves the relevant laws and regulations of property management, we should combine the relevant laws and regulations of property management, and then formulate a scientific solution according to the actual situation; Finally, of course, the implementation of specific methods.

Summarize the experience of each treatment after the work, and lay a foundation for dealing with similar problems in the future. Paying a return visit to handle complaints and disputes can make our work affirmed by the owners, and at the same time, it can shrink our relationship with the owners, which is conducive to the future development of property management. On this basis, through the guidance and help of managers and colleagues, establishing a work step can make the work as much as possible. Defining the owner is not always right, but it is always the most important; Fully meet the needs of the owners and take this as the starting point and destination of the work. Give priority to prevention, make full preparations to meet the requirements, and actively prevent all possible problems. When dealing with a problem, we should get it right the first time, instead of using the working process as a testing ground. Strengthen training, supplement my professional knowledge, and make my work as well as possible. Regularly and timely correct the problems existing in the service (especially the owner's complaints) and put forward corresponding preventive measures to the manager in time. Focus on customer satisfaction, improve the "first responsible person" system, speed up information exchange, and highlight the idea of total quality management. Standardized operation: further improve operation standards, improve work efficiency, rationally use management software and simplify work difficulty.

No property complaint is actually the wish of every property enterprise, our property company and mine. But no real property enterprise can do this, because the owner's psychology and behavior are uncertain. The company and our employees can only improve service quality and customer satisfaction through efforts, but can't determine customer satisfaction.

Not complaining is the goal pursued by every property company, which requires the property company to serve the owners completely, and the owners are God. This sentence must always be kept in mind. Only in this way can we better serve the owners. In the actual property management work, we should always keep in mind that there is no trivial matter in property management and take the owner's needs as the center. In the process of internship, I learned about hard work and happiness. Through practice, I realize that to do a good job in property management, we should not only pay attention to the study of theoretical knowledge of property management, but more importantly, we should closely combine practice with theory. In school, we can only learn theoretical knowledge, but only when we really practice can we know that theoretical knowledge is only a guiding light, and we still have to go our own way. Internship has increased my knowledge and talent. I found that the knowledge I learned in school was not enough, and the study of some courses was far from enough. There is still a lot to learn. If I find any shortcomings, I will take the initiative to make up for them, and I will learn by doing, which will benefit a lot.

During my internship, I not only learned professional knowledge, but also learned how to cooperate with others and communicate with colleagues and leaders. Growing up in school, I always have little contact with society, and there are always many places that are out of place and do not adapt to this way of getting along. During my life in Zhongwei Property Management Company, I understood the ways and methods of living in society and dealing with others. This experience has had a profound and tremendous impact on me. I know that I still have many shortcomings and deficiencies in my work and study, which makes me walk on this road with a modest and enterprising attitude.

In this internship, I not only learned a lot about property service management, but also met many friends and teachers. We communicate with each other and promote each other. Because I know that only by deeply contacting them can I better understand the essence, experience and methods of the works. It is also because of their help that I can quickly integrate into my work. In the future, I need to accumulate experience, learn new knowledge and become an excellent property manager.

During my internship, I used the method of watching and asking questions to have a further understanding of the property management work of xx management office, and analyzed the characteristics, methods and operating rules of the property management work carried out by the management office. At the same time, I have a preliminary understanding of the facility management, transaction management and safety management of the management office.

Self-evaluation of property management personnel 3 After four years of hard work, I strive to improve my scientific and cultural quality and ideological and moral quality, and become an all-round compound talent to meet the development requirements of 2 1 century. I am more confident to enter a big social family and fully apply what I have learned to my work.

In the study, I systematically and comprehensively studied the basic theoretical knowledge of this major, and at the same time applied the theoretical knowledge I learned to practical activities, transforming what I learned into practical ability, application ability and creativity. Strive for the unity of theory and practice. While learning and mastering the theoretical knowledge and applied skills of this major, we also strive to broaden our knowledge and cultivate our other abilities; Actively participate in various activities and scientific research activities of the Student Association for Science and Technology.

In my life, I advocate a simple life and develop good living habits and decent style. Besides, we attach great importance to the concept of time. Because I am approachable and friendly to others, I have always been in harmony with others. I dare to work hard and meet new challenges in the future.

The wonderful school life is coming to an end. Through the study and practice of professional knowledge, a healthy and confident person has been shaped. Confidence comes from strength. At the same time, we should also realize that the society is changing rapidly and the demand for talents is getting higher and higher. Society is constantly changing and developing. If we look at the problem from the perspective of development, we still have many shortcomings and deficiencies. To adapt to the development of society, we must constantly improve our ideological understanding, improve ourselves and correct our shortcomings.

Self-evaluation of property management personnel 4 During my work, under the leadership of the leaders, combined with the actual situation of the community, I worked hard, worked diligently, coordinated all parties and served well, and completed all the work and set goals throughout the year. Now my self-evaluation is as follows:

First, regulate order.

The post responsibilities of the management office are on the wall, the office area is clean and tidy, and all work logs and documents are clear and complete. There is a perfect meeting record, and the completion rate of the work arranged by the meeting is xx. A perfect file management system has been established, and all kinds of documents collected, such as data and drawings, are classified and filed completely, with a retrieval catalogue, and the file execution rate reaches xx. At the same time, the management office has initially implemented computerized management, and all kinds of contact letters, notices and reports are archived in the computer and can be consulted at any time.

Second, standardize services.

The management office firmly establishes the service concept, and employees are responsible for and try their best to carry out various management services in accordance with the company's regulations. The company evaluates our office every month, as well as individuals, and has a high evaluation of our management quality. The community has set up a service center and a 24-hour service reception telephone. Handle the service demands, suggestions, inquiries and complaints of the owners (residents) in a timely manner; The effective complaint handling rate of the owner is xx, and the return visit rate of the owner (resident) service demand is above xx.

At the same time, our department actively coordinates the relationship with the engineering department, the sales department and the owner; And from the company's interests, handle all kinds of affairs. The management office has a clear implementation plan and stage (monthly, quarterly and annual) work plan to improve the quality of management services; The completion rate of work plan is above xx, and the qualified rate of unqualified service rectification is xx. In the Mid-Autumn Festival, our office and developers successfully held a friendship meeting between owners and customers, which promoted the friendship between property and developers and owners. In the case of low occupancy rate of owners, other community cultural activities have not been carried out to reduce costs.

Third, management and maintenance are in place in time.

The management office arranges administrators and security guards to patrol and maintain the residential area every day to ensure that the appearance of the house is clean and tidy, and the wall between the external wall and the stairs is basically free of stains. Under the condition that the occupancy rate of the owners of the apartment building corridor is very low, the management office arranges the cleaning staff to carry out secondary cleaning every month to ensure the hygiene of the stairs, and there is no scribbling, scribbling or scribbling in public areas. For the houses being renovated, the owners and tenants should be urged to decorate in strict accordance with the house decoration regulations, so that the decoration agreement, decoration application form and decoration registration certificate are complete, and violations should be prevented.

Strictly keep complete daily inspection records, and promptly discourage and report the phenomenon of unauthorized construction, unauthorized change of housing use and damage to housing safety in violation of planning, and have relevant records. The management office actively contacts the construction unit to maintain the problems reflected by the owners to the property, so as to prevent the owners of the renovated community from leaking their houses. At the same time, actively communicate and coordinate with the owner, feedback the owner's maintenance requirements and ideas to the developer's on-site person in charge, and reach a unified opinion with the owner. In addition, we also strengthened the on-site management of the construction party, the accounting of a small amount of works, the inspection and supervision of the construction plan, and the construction safety management of the on-site personnel. When the construction team carries out maintenance, the security guard actively asks the construction personnel to close the doors and windows after the maintenance is completed, and can leave the site after cleaning up the site, thus standardizing the management of the maintenance site.

Self-evaluation of property managers 5 Time flies, time flies, and four years of college are fleeting. It seems that just yesterday, I came to the university unexpectedly and was about to leave the antique campus reluctantly, just like a passer-by visiting the university campus. Just four years is the most precious period in our life.

In my study, I systematically and comprehensively studied the basic theoretical knowledge of this major, and at the same time applied the theoretical knowledge I learned to practical activities, transforming what I learned into practical ability, application ability and creativity, and striving for the unity of theory and practice. While learning and mastering the theoretical knowledge and applied skills of this major, we also strive to broaden our knowledge and cultivate our other abilities; Actively participate in various activities and scientific research activities of the Student Association for Science and Technology.

I can be serious and patient with my work, have strong self-learning ability, have a sense of responsibility, have considerable professional knowledge, have good team spirit, be practical and diligent, and be positive. Have team spirit, learn from others with an open mind, be helpful, and have strong organizational and leadership planning skills.

In the fourth year of college, after I practiced as a property assistant in different buildings of R&F Group, I got a deeper understanding of the work content of property management and a more comprehensive understanding of the function distribution of different positions in property management, thus deepening my experience in this industry. And through more than two months of internship, I have accumulated my own social experience to a great extent. The main job of property management is to communicate with the owners, so that their management can proceed smoothly. In the future, it will be free of charge [Secretary Station-your exclusive secretary, China is the strongest! It is also very helpful for other industries.

As a fresh graduate, what I have is youth and knowledge. Youth may mean lack of experience, but you can also imagine it as a blank sheet of paper on which you can draw the pictures you want. As long as you can give opportunities, you will certainly grow into the talents you need! I am confident that with my own ability and knowledge, I can overcome all kinds of difficulties in my work and life after graduation and constantly realize my life value and pursue my goals.

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