Summary of front desk work

I have been in the company for a month before I know it. At first, I was unfamiliar with the operation mode and workflow of the company. Thanks to the patient guidance and help of my leaders and colleagues, I became familiar with the work content and my responsibilities in a short time. During my working time, I feel that I have been qualified for the job of front desk. I am very adapted to the working environment here; I can accept the system requirements. In the past month, although there were no vigorous results, some progress was made. Now I will give a brief report to the leaders on my work since I entered the company: 1. Daily work at the front desk; 1. Responsible for answering and transferring telephone calls at the front desk, recording important matters and conveying them to relevant personnel, so as not to miss or delay; 2. Be responsible for supervising the hygiene and cleaning of the company, placing tables and chairs, and keeping them clean and tidy; 2. Administrative work 1. Administrative work is tedious, ranging from ordering water, copying, scanning, faxing, sending express mail, printing business cards and keeping documents. The completion of each work is a test of responsibility and working ability. 2. Purchase and storage of office supplies, filling in expense application forms and reimbursement forms, and planning of company activities. Third, in personnel management, assist personnel in recruitment matters, fill in the Application Registration Form and Entry Resume Form, and do a good job in file management of employees. Fill in the attendance application form and leave slip, etc. to implement the company's rules and regulations. In view of the shortcomings in this month's work, I need to do the following work in the future: 1. Do a good job in office housekeeping. Pay attention to the cleanliness and cleanliness of the office; Try to do your own job. 2. Pay attention to collecting information in daily work in case of emergency. For example, the business card of the courier company. 3. Handle daily administrative management, assist leaders to constantly improve various rules and regulations, and make the company tend to standardized management. 4, strengthen the study of business knowledge, in-depth understanding of the company's products, in order to better assist the leadership and sales staff. As a receptionist, I need to master a lot of knowledge. In my future work, I will try my best to learn from my colleagues and further improve my theoretical level and professional ability. Finally, I would like to thank the leaders for providing me with this working platform, which gives me the opportunity to improve and make progress with everyone. Thank you for your warm help to my work during this period. Although I still have many shortcomings, I believe that diligence can make up for it. As long as we understand and communicate with each other and make unremitting efforts, I believe the company will be better tomorrow. Summary of Front Desk Work 2 With enthusiasm for my first job, I took the first job in my life-front desk reception, with 145 rooms in xx * * *. Compared with Zhengzhou, the number of guest rooms is not bad. It is the same for every xx. The front office is the core of the whole xx and should also be the face of XX, so the requirements for staff are relatively high, especially the front desk reception. On the one hand, the image is the same, and the personal quality is also the same. Personal qualities, including language skills, adaptability to people and things, and attitude in dealing with emergencies, are the information center of the whole xx, where most guests get information about xx, so the staff must have a good understanding of xx's information. To sum up, it can be explained by the following five items: 1. Politeness and etiquette. Including: how to smile, how to provide services for guests, and the language of the guests in the service. 2, the front desk staff also because of the floor staff * * * with cooperation, unite so as to benefit the interests of xx. 3, the front desk business knowledge training. Mainly the daily workflow, the daily work at the front desk is very complicated, which can be roughly divided into three aspects: namely, checking in for guests, providing a series of services for guests during their stay in the hotel, including luggage storage, inquiry, and finally checking information for guests and communicating with them. 4. Language. It is forbidden to use local dialects for guests in the usual service at the front desk. Why? 1. It is disrespectful to guests. 2. It lowers personal quality and has a bad influence on xx, so it is a basic requirement to use Putonghua at all times. 5. Collect and master relevant local scenic spots and the latest information. Most of the guests who come to stay in xx come from various cities and abroad, which requires us not only to have a necessary grasp of Zhengzhou tourist attractions, but also to have a comprehensive understanding of more scenic spots in Henan Province and even some customs and habits of various countries and ethnic groups. These are the prerequisites for our better service to our guests. Reception at the front desk is a very simple job, but there is still much to learn. I will try my best to do my own work well. Only in this way can I constantly improve and improve myself. On the other hand, the interpersonal relationship, the feelings between the students in school are sincere, and there is not much interest, but when you enter the society, everything you say and do needs to be studied again and again. Of course, I always remind myself to be honest with others, and everyone will be honest with you. I like the feeling of being busy, so that my life can be enriched and my life value can be reflected. Summary of Front Desk Work 3 Looking back, as the front desk receptionist of the company, with the care and guidance of the leaders of various departments and the support and help of colleagues, I have successfully completed my job and various tasks assigned by the leaders. I have improved myself in all aspects, but there are still some shortcomings. I need to continue to learn and accumulate work experience in the future, and make up for my own shortcomings through my own efforts. The work of this job is summarized as follows: 1. Daily reception work at the front desk. 1. Guest reception, which can be introduced politely in time after asking about the identity, and call the relevant departments as soon as possible after the guests who have not made an appointment in advance are properly received, and the reception is greeted with a smile, patient and meticulous, and warm tips; 2. Be responsible for answering and transferring telephone calls at the front desk, carefully answer every phone call, be familiar with the extension numbers of all departments, and carefully record and convey important matters to relevant personnel, so as not to miss or delay; 3. Be able to update the company's address book in time to facilitate the work communication between various departments of the company; 4, front desk health work, the front desk is the starting point to show the company's image and service, to create a good front desk environment, not only pay attention to their own image, but also maintain good environmental hygiene, so that visitors have a pleasing feeling. Second, administrative and other temporary work 1. Studied the company's rules and regulations; Familiar with the efficacy of various products of the company, laying the foundation for telephone promotion; 2. Assist the administration to call and urge the personnel who join the Maca Association and Society to submit the materials, and make an electronic list after the materials are collected; 3. Sign for the express mail, hand it over in time, and keep the absent items at the front desk properly; 4. Do telephone promotion and report the list of interested or intentional customers to the sales department every week. By the end of December, there were 13 intentional customers. In this month's work experience at the front desk, although all the work has been completed seriously, sometimes there are shortcomings, not careful enough, and sometimes there is a lack of problem solving. In 15 years, I will constantly improve my image, make a good work plan for the new year, and improve my work quality, efficiency and sense of responsibility. The new plan is as follows: (1) Strive to improve the service quality, do things quickly, be efficient and make no mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Try to satisfy every customer. (2) Strengthen the study of etiquette knowledge. Such as studying etiquette knowledge seriously in spare time, and studying public relations. Understand the common sense of etiquette that must be observed in dealing with people, including sitting posture, standing posture, speaking tone, eyes, makeup, clothing collocation, and answering customer questions. (3) Strengthen communication with all departments of the company. Knowing the development of the company and the work content of each department, with these knowledge reserves, on the one hand, we can answer customers' questions in time and accurately and transfer calls accurately. On the other hand, I can answer customers' questions briefly within my power, and at the same time I can seize the appropriate opportunity to promote the company. I hope that in the new year, through my own study, I will strive to improve my work level, adapt to the needs of the work under the new situation, change my working methods in the process of continuous learning, and work hard to do a better job in the future. At the same time, I will do a good job in logistics service, so that leaders and colleagues can avoid worries. Finally, I would like to thank the leaders for offering me this job, which gives me the opportunity to improve and make progress with you. Thank you for your warm help and careful care for my work in the past month. Although I still have a lot of lack of experience and ability, I believe that diligence can make up for it. As long as we have more understanding and communication with each other and make unremitting efforts, I believe that Jinnuo's tomorrow will be better!