How to carry out effective nonverbal communication

Nonverbal communication is a non-verbal and non-verbal form, which describes all information except oral and written language in all human communication activities.

Gestures, eyes and body are all nonverbal communication, which is embodied in making specific actions and giving instructions you want to express, so that the other party can understand what you want to express. The function of nonverbal communication is to convey information, exchange ideas and communicate feelings. For example, the gesture skill "think": point your own temple with your fingers. "Don't be silent": put your lips together, put your index finger against your lips and hiss at the same time.

Nonverbal communication skills: Nonverbal skills in the workplace

1 eye

Eye contact is the most expressive nonverbal communication between people. Idiom images such as "flirting" and "flirting" illustrate the important role of eyes in people's emotional communication.

2. clothes

At the negotiating table, people's clothes are also spreading information and communicating with each other. Italian movie star Sophia? Roland said: "Your clothes often show what type you are, which represents your personality. A person who meets you will often consciously judge you according to your clothes.

3. Body posture

Leonardo da Vinci once said that the spirit should be expressed through posture and body movements. Similarly, in sales and interpersonal communication, people's every move can reflect a specific attitude and express a specific meaning.

China's cultural tradition attaches great importance to gestures in communication and regards them as a sign of whether a person is educated or not, so it is known that a gentleman should "stand as loose as a bell and walk as the wind". In Japan, department stores have specific standards for employees to bow and bend: bow 30 degrees when welcoming customers, bow 45 degrees when accompanying customers to buy goods, bow 45 degrees when leaving customers, and bow 90 degrees to express sincere apologies.

4. Tone

It is very important to use tones properly and naturally. Under normal circumstances, a soft tone indicates frankness and friendliness, when excited, it will naturally tremble, and when expressing sympathy, it will be slightly low. No matter what you say, being angry seems cynical; Humming with nasal sounds often shows arrogance, indifference, anger and contempt, which is insincere and will cause people's unhappiness.

5. gifts

The real value of a gift cannot be measured by economic value, but its value lies in communicating the friendly feelings between people. The primary purpose of primitive tribal gift exchange custom is morality, which is to produce friendly feelings between the two sides. At the same time, people keep in touch with other tribes by exchanging gifts. Sending you a bunch of flowers on your birthday will make you feel very happy. What makes you intoxicated is not so much the fragrance of flowers as the blessings and warmth of friendship brought by flowers, and the flowers you bought will not cause such a pleasant feeling.

6. Time

On some important occasions, important people are often late, waiting for everyone to meet them, which shows their dignity. It is not a fair communication to improve one's status by being late, which often causes the other party's dissatisfaction and affects their cooperation and communication. People with different cultural backgrounds and social status have different concepts of time.

Step 7 smile

Smile comes from happiness, and the happiness it brings also creates happiness. In the sales process, both parties get the message "I am your friend" from their heartfelt smiles. Although a smile is silent, it expresses many meanings as follows: happiness, joy, agreement and respect. As a successful salesman, please always write a smile on your face.