Job responsibilities of merchandiser

Job Responsibilities of Merchandiser Part 1

1. Responsible for recording, tracking and responding to customer order information.

2. Responsible for the summary and entry of daily sales lists.

3. Responsible for summarizing and recording daily customer complaints and submitting them to the head of the customer service department so that after-sales problems can be solved in a timely manner.

4. Do a good job in order-taking and sales skills improvement, and be proficient in professional knowledge such as product series, models, sizes, colors, package numbers, and selling points.

5. Responsible for coordinating various business managers, communicating with various customers, and conducting customer order information and responses.

6. Documentary clerks should pay attention to their appearance and be neatly and elegantly dressed.

7. Documentary clerks must use Mandarin to communicate with customers.

8. After receiving a call from a customer, the clerk should say the first sentence: "Hello, this is Tianshan Furniture", and the second sentence should say: "Where are you from? ? "The third sentence should be: "Boss XX, what goods do you need to order, please send a fax?"

9. After receiving the customer's fax, you must call the customer again to confirm. Fax the order content above, and after confirming that the order content is accurate, hand it over to the order maker to place the order and determine the total payment amount.

10. After the order is made, reply the customer with the total amount of payment, so that the customer can transfer the payment to the company's designated account and prepare for shipment. 11. After the order maker goes to the finance department to confirm that the customer's payment has arrived, the order maker hands the warehouse receipt to the merchandiser in preparation for shipment. The merchandiser holds the warehouse coupon to contact the warehouse supervisor for stock preparation, inspection and loading. When the company's minibuses and Xiaofeihu deliver goods and the driver collects the payment, the merchandiser must track the delivery, loading and unloading, installation and payment status, and communicate with the cashier of the finance department in a timely manner to ensure the safety of the company's funds.

12. Responsible for receiving customer complaints, notifying the business manager as soon as possible to confirm the customer complaint. After confirmation by the business manager, a replacement order can be issued and submitted to the customer service logistics supervisor to place the order for production. Repair or exchange. 13. Do not quarrel with customers. Warn for the first time, fined 100 yuan for the second time, and dismissed for the third time. 14. Communicate the store's delivery status to the regional manager in a timely manner so that the regional manager can maintain and develop customers in a timely manner.

15. The order clerk must communicate and coordinate well with customers, after-sales supervisors, regional managers and other departments. 16. Summarize daily sales, prepare daily reports, and submit them to the marketing manager.

Seventeen. Responsible for timely communication with salesmen, doing a good job in customer preparation, new product promotion, and coordinating various working relationships with warehouse logistics, after-sales, and finance to improve work efficiency and be timely and accurate. Provide dealers with convenient, fast and thoughtful services.

18. Strictly implement the company's rules and regulations, and actively complete various work requirements and goals assigned by the marketing department.

19. Carry out timely and accurate delivery according to customer requirements and the company's relevant procedures.

20. Improve service quality and establish the brand image of Tianshan Furniture in order to cultivate customer loyalty and reputation. Job Responsibilities of Merchandiser Part 2

1. Definition of Merchandiser:

Merchandiser refers to someone who tracks products based on production orders during the company’s operations. Full-time personnel who track the flow of service operations are those who work around orders and are responsible for shipment and delivery dates.

2. Definition of the job of a merchandiser:

(1) Business follow-up: follow up on products. Especially the products processed by external factories;

(2) Production follow-up: summarize the orders that have been placed for production, track the production progress, and provide timely feedback information.

3. The job orientation of the merchandiser:

(1) Find the focus: Through production and inventory, find the focus of the work and prevent untimely delivery.

(2) Set goals: Summarize every day, focus on the work and complete the assigned work on the same day without delay.

(3) Dissemination of information: Convey the company’s information to every factory.

(4) Collect information: Collect the production progress of each factory, and feedback the collected information to the department manager in a timely manner.

(5) Distribution of products: customization and execution of schedule, procurement and coordination of auxiliary materials.

4. Merchandiser’s dominant consciousness:

Merchandisers must have a deep understanding of the company’s environment, the production tasks undertaken by the branch and the results produced. Merchandisers should follow up production tasks in a timely manner and understand how the branch factory produces, when it will be completed, and what the products will look like. Requires a sense of leadership:

Responsibility: overall awareness, sense of responsibility, and responsibility for everything.

Effective: having methods, ideas, and the ability to solve problems when encountering them

Effective: being efficient and producing results.

In short, you must have a goal and an overall concept. The goal in the follow-up work is very clear: to be responsible for the final production results.

5. The work content, knowledge and skill requirements of the merchandiser:

The work content of the merchandiser mainly includes: white crop production and ordering, material procurement and ordering, and finished product production Process tracking and outsourced factory contact tracking.

(1) White stubble production follow-up: Understand the white stubble production process and quality standards.

(2) Material procurement and ordering: Understand all materials and procurement cycles required to produce finished products.

(3) Production process follow-up (production progress follow-up): understand production, understand management, and understand communication.

(4) Outsourcing contact tracking: Understand the production process and production status of the outsourcing factory.

6. Production tracking: (production process follow-up)

To master the basic requirements for production process follow-up

Production process follow-up process:

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The purpose of tracking the production process is to understand whether the company's production progress can meet the order's delivery date and whether the product is produced according to the order. Therefore, the merchandiser must go deep into the company's production workshop to check the product quality and production progress, and find out Problems must be dealt with promptly. Because the basic requirement of order tracking in the production process is to enable the company to deliver goods immediately according to the order and deliver goods according to the quality agreed upon in the order. So we have to go deep into the production line to check the progress and check the quality.

1. Basic requirements for following orders during the production process:

(1) Delivery on time: Make the production schedule consistent with the order delivery date, so as not to advance or delay . Key points of on-time delivery and following orders:

(2) Delivery on quality: The products produced meet the quality requirements of the order.

2. The process of following the production process:

(1) Issue the production notice.

After receiving the production plan, the merchandiser should record it on the production registration form. It is necessary to clarify the name, specifications, quantity, packaging requirements, delivery date, etc. of the products ordered by the customer.

(2) Analyze production capacity

After the production notice is issued, the production capacity of the enterprise must be analyzed. Whether it can be delivered on time and according to quality. If not, what measures should be taken?

(3) Analyze the production plan:

The formulation and implementation of the production plan are related to the success or failure of production management and delivery. Merchandisers should analyze the production schedule based on actual production capacity.

(4) Tracking production progress

4.1 Production progress control process:

4.2 Production progress control operating procedures

4.3 Production progress control Key points:

4.4 If there is a difference between the actual progress and the planned progress, find the reasons. Usually there are the following reasons:

4.4.1 Error in the original plan

4.4.2 Machine equipment failure

4.4.3 Materials have not kept up.

4.4.4 The defective rate and scrap rate are too high

4.4.5 The impact of temporary work or urgent orders.

　4.4.6 Accumulation of previous process delays

4.4.7 Employees are depressed at work, absenteeism or high turnover rate

4.5 Form for tracking production progress: < /p>

Production daily report, production line progress tracking table. Job Responsibilities of Merchandiser Part 3

1. Spread information: spread the information about the company’s products.

2. Promote products: proactively contact customers and display products for the purpose of obtaining orders.

3. Providing services: after-sales service for products and customer service.

4. Collect information: Collect market information and conduct market inspections.

5. Distribute products: When products are in short supply, they will be distributed to major customers first.

6. Calculate the quotation

7. Verify the order

8. Fill in the reconciliation form

9. Catalog, sample Shipping and registration

10. Management of customer files

11. Reception of customer visits

12. Handling of matters assigned by supervisor

13. Business contact with relevant departments and job responsibilities of the merchandiser Part 4

1. Obey the production supervisor’s work arrangements, carefully check the orders you should track, and clarify the delivery date and matters that should be paid attention to during production. Supervise production planners to arrange production in a timely manner to avoid delays in delivery.

2. Combine the requirements put forward by customers with the production situation, cooperate with the technical department and production quality inspection department to track the quality, progress, and quantity. If there are any problems, contact the relevant departments or customers in a timely manner to play an important role both internally and externally, up and down. The role of liaison is to ensure the normal operation of production.

3. The production merchandiser should independently follow up the quality and progress of each process of each order, not just a certain process.

4. 2-3 days before all goods are produced, actively ask the production department and workshop director or other persons in charge to determine the delivery date, and then promptly notify the owner or salesperson to find the car (order the car) cabin).

5. After the goods are produced, supervise the workshop to put them into storage in time. At the same time, notify customers and delivery personnel of the pick-up method of the goods, and prepare for delivery in advance.

6. When shipping, go to the site to check whether the goods and the bill of lading are consistent.

7. Customers who owe money should promptly fax the statement to the customer, ask the customer to sign the return, and track the payment.

8. Keep in touch with customers frequently, ensure friendly interactions, and be courteous.

9. Merchandisers must be enthusiastic, patient, responsible and follow-up to their work. Job Responsibilities of Merchandiser Part 5

1. Responsible for the management, classification, sorting, filing and storage of the company’s sales contracts and other marketing documents;

2. Sales Processing and tracking of orders. If there is an unexpected situation that cannot meet the customer's requirements, the situation must be reported to the highest level of the company in a timely manner to finally find a solution;

3. Sales and shipment arrangements and communication with customers Coordination of delivery replies and other matters;

4. Check monthly bills with customers and follow up on payment progress;

5. Manage customer status and sales status Recording work;

6. Have good communication and negotiation skills, quick response, and strong communication and learning abilities. Job Responsibilities of Merchandiser Part 6

1. Customer orders, review the order according to the contract review requirements and then communicate it to the relevant departments, track the review results, and coordinate with the customer to handle order exceptions.

2. Understand the production progress and abnormal situations such as shortage of materials and quality problems based on the feedback information from the production department, and coordinate and deal with them in a timely manner.

3. Issue sample notifications and arrange production according to the sample delivery control process, and track sample progress and customer confirmation results. Arrange sample delivery and customer contact related matters.

4. Handle order changes and customer requirements in a timely manner, and notify relevant departments.

5. Statistics and storage of customer credit, customer orders, and document distribution. Compilation and archiving of customer quotations and quotation data.

6. Responsible for customer complaint registration, preliminary processing, information transmission and processing result tracking.

7. Communicate frequently with customers, maintain good relationships, and strive for customer orders.

9. Conduct surveys and summary analysis of customer satisfaction according to customer satisfaction measurement procedures.

10. Complete other matters assigned by the Panyu Sales Department Manager in a timely manner. Job Responsibilities of Merchandiser Part 7

1. Assist in daily work communication and information transfer between business and customers.

2. Make orders and track sample production.

3. Assist in the processing of domestic and foreign orders, order confirmation, instruction transmission, tracking and implementation, etc.

4. Track production progress, be able to independently handle various problems at work, have strong adaptability, and maintain good communication skills with factories and customers; coordinate matters between factories and customers.

5. Track the production delivery date and quality control and inspection to ensure on-time and quality delivery.

6. Complete other tasks assigned by superiors. Job Responsibilities of Merchandiser Chapter 8

1. Assist foreign trade salesmen to deliver samples; follow up the production progress of goods;

2. Timely report problems that arise during the production process and delivery date , shipping schedule, documents, etc.;

3. Timely coordinate and arrange shipments according to the requirements of foreign trade orders and follow up the shipment progress, and be able to promptly notify customers of the shipment status of the goods.

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4. Operate shipping customs declaration, commodity inspection, CO, booking, shipping, production of documents, letters of credit, foreign exchange collection and other related matters;

5. Other matters within the department Work, such as cooperating with finance to handle write-offs, tax refunds, etc.;

6. From PI to shipment, all follow-up of the goods to customers and timely feedback from customers,