What should the courier do if he encounters a malicious complaint?

When a courier encounters a malicious complaint, he can take the following steps:

1. Negotiate with consumers: First of all, the courier should try to communicate with consumers to understand the reasons and specific requirements of consumers' complaints. If the courier or courier company can meet the requirements of consumers, they can negotiate with consumers and ask them to withdraw their complaints.

2. Providing evidence: If the courier has clear evidence to prove the consumer's malicious complaint, such as the consumer providing false information or evidence, the courier can submit the evidence to the courier company or the local postal administration, and ask the company and the postal administration to reject the consumer's complaint and cancel their own handling.

3. Seek legal aid: If the consumer refuses to negotiate or the complaint involves legal issues, the courier may consider seeking legal aid. They can consult local lawyers or legal aid agencies and decide whether to take legal action.

4. Handling of reporting: If the consumer's behavior is considered illegal, such as fabricating facts to complain to others, the courier can choose to report the case. They can report the case to the local public security organ, provide relevant evidence and materials, and request the public security organ to intervene in the investigation and handling.

Generally speaking, in the face of malicious complaints, couriers should remain calm, try to communicate and negotiate with consumers and seek solutions to the problem. If legal issues are involved, it is recommended to consult professionals in time and take appropriate legal measures to safeguard their rights and interests.