Work summary and plan

Summary is a written material that analyzes and studies the relevant situation at a certain stage and makes guiding conclusions. It plays a connecting role in our study and work. Let's sum it up. How should I write a summary? The following are four work summaries and plans I collected, hoping to help everyone.

Work summary and plan 1 The end of the year is approaching, and the Spring Festival is approaching. Unconsciously, the work of 20xx is coming to an end. For everyone who pursues progress, it is inevitable not to do their own "inventory" at the end of the year, which is also a spur to themselves. The past year was a busy and full year, and it was also a year when I started my job from unfamiliar to familiar. Little by little in this year's work let me keep learning and growing.

Looking back on my work in the past year, under the correct leadership of the company's general manager, with the active cooperation of various departments and the support and help of my colleagues, I have always been strict with myself. According to the requirements of the company, I gave full play to the work function of literature serving the grassroots and assisting the government, and completed my own work. Although there was no vigorous victory, it experienced extraordinary tests and tempering.

I. Review of work in xx years.

1. Office daily management: Administrative work is an area I am familiar with. As the person in charge of the administration department, I clearly realize that the administration department is the hub for the company to connect the preceding with the following, communicate with the outside world, coordinate the left and right, and contact the four parties, and is the center for promoting all work towards the established goals. Counting administrative work can be said to be complicated, including word processing, file management, document approval, meeting and activity arrangement, etc. Faced with a lot of complicated and trivial daily work, I strive to strengthen my sense of self-work, pay attention to speeding up the pace of work, improve work efficiency, calmly handle various affairs, and strive to be comprehensive, accurate and moderate to avoid omissions and mistakes. Administrative work closely revolves around the work priorities formulated at the beginning of the year, fully combines specific work practice, constantly develops work ideas and innovates work methods. Through nearly a year's work and study, my working mode has made a new breakthrough and my working style has changed greatly. Now I will summarize the work of last year as follows:

1) Key control and internal management of administrative overall planning. Internal division of administrative work, front desk clerk management, office cleaning, data distribution and sorting, logistics, after-sales and maintenance supervision.

2) Do a good job in the daily work of company welfare and enterprise management. According to the budget approval system, organize and implement the procurement, deployment and physical management of office facilities, office supplies, labor insurance benefits and other commodities of the company; Contact the office equipment maintenance cooperation unit; Negotiate preferential terms and gifts with drinking water companies; Compare the procurement channels of office supplies and find suppliers with high cost performance.

3) Love your job, be strict with yourself, and straighten your job. Carry out every work with the attitude of "modesty", "prudence" and "self-discipline" and earnestly perform their duties.

4) Do a good job of coordination. As the core department of logistics service and office coordination, administration plays an important role in straightening out the relationship between departments, improving management efficiency and ensuring upload and release. Over the past year, the administrative department has started its work with communication and coordination as the starting point. While doing a good job in organizing documents and meetings, we should pay more attention to cooperation with various departments.

5) Do a good job in the company's writing. Draft comprehensive documents and reports, take charge of the minutes and arrangement of office meetings, refine meeting minutes and main points, and implement relevant resolutions of the meeting; Earnestly receive, distribute and supervise the relevant documents of the company; Timely convey and implement the spirit of relevant meetings, documents and instructions of the company; Organize and file important documents and approvals of the company, and do a good job in filing management.

6) System construction. Cooperate with the general manager to further supplement and improve the original rules and regulations, including administrative personnel, finance, after-sales, business, etc., and formulate new rules and regulations according to the current situation of the enterprise to meet the needs of enterprise development.

7) Implement the personnel and labor management of the company. Organize and implement the company's labor personnel and employee attendance control and supervision, standardize labor contract management according to relevant personnel regulations, and do a good job in signing, dissolving and file management of labor contracts. Go to the labor management department to handle all the formalities of employment and payment of social security (endowment insurance, unemployment insurance and medical insurance) according to law. Reflect the standardization of the company and solve the worries of employees.

8) Organize and provide logistics services for meetings of directors and other departments of the company. Implement the pre-meeting preparation, meeting data collection and post-meeting meeting records, sorting and key refining and summary of various meetings.

2. With personal experience and teaching methods, assist the sales department to gradually establish and improve customer files and strengthen management.

3. Strengthen self-study and improve professional level: As the director of the administrative department, his own quality and working ability are the basis for determining whether the office can operate normally, the key to play the role of "connecting the preceding with the following, connecting the inside and outside, coordinating left and right, extending in all directions" and playing a decisive role in promoting all work. With the development and the needs of the new situation, I feel more and more burdened, and my knowledge, ability and experience are still far from the requirements of the company and the work effect I want to achieve. I dare not take it lightly and continue to learn. Learn from books, from the general manager and other department leaders, and from your colleagues around you. On the whole, I think I have made some progress in the past year. After continuous study and accumulation, I can handle all kinds of problems in my daily work with ease. The ability of organization and management, comprehensive analysis and coordination has been improved to a certain extent, which ensures the normal operation of all the work in this position. Be able to treat all tasks with a correct attitude and work hard to implement them in practical work. Actively improve their professional quality, strive for the initiative in work, and have a strong sense of professionalism and responsibility, and actively strive to improve work efficiency and quality.

Second, problems at work.

Since I took office, I have deeply realized that status comes from achievements, innovation improves efficiency, learning improves efficiency and narrows the gap. Looking back on the past work of the administrative department, although there are some innovations and achievements in the work, there are also some problems and shortcomings. Mainly manifested in:

1) The company is a brand-new environment for my life. Its original system, including colleagues' ways and means of doing things, requires a process of understanding for me. A lot of work is done and groped, so that it can't be done with ease, and the work efficiency needs to be further improved.

2) Sometimes we turn a blind eye to the shortcomings of some daily affairs, are not careful enough, are not sensitive enough, and some work is not well coordinated. In our future work, we should consider the problem more thoroughly.

3) There is still a certain distance between my management level and the company's efficient requirements. Department personnel management is not detailed enough. In the future, while striving to improve our own management level, we will pay more attention to the training of subordinates and further strengthen management.

Three. 20xx work plan.

1, the promising 20xx year has arrived, which also brings new challenges. In the new year, I am determined to continue my study, seriously improve my work level, make every effort to contribute to the company's economic development by leaps and bounds, and strive to:

1) Strengthen your study and broaden your knowledge. Study hard professional knowledge and common sense of relevant laws and regulations. Strengthen the understanding of the development of the industry, and strengthen the understanding and learning of the surrounding environment and the same industry. Understand the overall planning and current situation of the company. Provide some basis and reference for the decision-making of leaders.

2) Based on the principle of seeking truth from facts, the superior releases information and the subordinate reports it. Keep abreast of employees' ideological trends, guide them correctly, strengthen communication, understand everyone's work progress and feed it back to the general manager, so that the company's supervisor and general manager can further arrange the delivery work on this basis and really be the assistant of the leader.

3) Pay attention to the style construction of the department, strengthen management, unite as one, work hard, and form a good working atmosphere for the department.

4) Adhere to the principle of "service" in the work, strengthen the quality of logistics personnel, improve work efficiency, continuously strengthen the sense of active service, give new meaning to office work, and continuously improve the support ability and service level of the administrative department to other departments. There are two major changes in service work: one is to realize the change from passive service to active service. Office work is sudden, accidental and passive. Therefore, when dealing with all kinds of work, we should plan ahead and increase the initiative of the work with the foresight and foresight of the work. The second is to realize the transformation from single service to comprehensive service and advanced service. Office services must pay attention to the comprehensiveness and initiative of services. We can't just provide a simple single service for leadership decision-making. Instead, it is necessary to move and discuss before the leadership makes a decision, pay attention to, care for and investigate during the decision-making, and summarize and recommend after the decision-making, so as to achieve proactive service in advance and the whole process.

5) Improve the execution in an all-round way and pay close attention to the implementation of decisions. Ensure that the company's decisions are fully and effectively implemented.

6) Abide by the company's internal rules and regulations, safeguard the company's interests and actively create higher value for the company.

2. Continuously improve the level of human resource management.

1) Do a good job in recruitment and employment to ensure the stability of enterprise personnel factors. Long-term enterprise practice tells us that the development of contemporary enterprises cannot be separated from six resources, namely human resources, material resources, financial resources, information resources, technical resources and cultural resources. Among these resources, the most critical and precious are human resources and human resources. Talent is the first capital of an enterprise. As long as there are high-quality people in the world, any miracle on earth can be created. In enterprise management, adhering to the people-oriented management concept is an effective way for enterprises to attract and retain talents, and it is also an important means to build a harmonious enterprise and enhance its competitiveness.

2) Clear job responsibilities, strict labor discipline and perfect performance appraisal system and method. It is detailed from four aspects: labor discipline, post performance, communication and coordination, so as to improve operability and provide effective basis for the evaluation and assessment of human resources.

3) Strengthen the optimization and innovation of organizational personnel structure to lay the foundation for promoting enterprise development. The organizational structure is further scientific and the personnel structure is further rationalized. In line with the principle of simplification, unification and high efficiency, we will rationally adjust the organization and strive to further flatten the organizational structure. Comprehensive consideration of personnel quality, work nature, information communication, corporate culture and other factors, scientific implementation of management process optimization, smooth horizontal and vertical working channels, design management scope and span, ensure the effective operation of the organization, rationally adjust the existing institutions, gradually optimize management levels, and establish a flexible organizational structure. Strengthening personnel quota management and improving work efficiency.

4) Strengthen the reform and innovation of salary system. Explore the establishment of a salary system and system consistent with the enterprise development strategy, refer to the labor market, take work value as the basis, take work performance as the guide, and take enterprise benefits as the premise, so as to stabilize the workforce, stimulate work enthusiasm and create high performance. In the design of salary system, based on posts, under the premise of clear and definite enterprise development strategy, scientific organizational structure and standardized post system, work and performance appraisal management are closely combined, and organizational pressure is transmitted to employees through performance appraisal, which activates the vitality of the whole organization and further improves the incentive and restraint mechanism for the simultaneous growth of employee salary growth and enterprise benefits.

5) Strengthen the innovation of talent introduction and training mechanism to create impetus for the sustainable development of enterprises. Introduce human competition and form a good internal competition atmosphere; Establish and improve the talent entry and exit mechanism. Strive to provide sufficient personal development space for employees, guide employees to establish the concept of common development with enterprises, and improve the utilization rate of human resources. Attach great importance to talent planning. Pay attention to giving priority to selecting talents from within, avoid brain drain from the source, and do a good job in introducing and reserving key talents.

6) Strengthen the innovation of employee education and training system, and build a learning and knowledge-based enterprise. As an administrative supervisor, we should make use of all favorable resources according to the actual situation of the enterprise, increase the training of all staff, and keep up with the requirements of work and post. Seriously implement the training demand analysis, and do a good job in the design and implementation of training. It will combine the realization of the business strategic objectives of the enterprise with meeting the personal development needs of employees. Focus on strengthening the training of changing the way of thinking and concepts, and passing on knowledge such as corporate culture and values. Unified planning and implementation. Therefore, the administrative work this year will focus on the systematic development of internal training.

3. Strengthen coordination ability.

Coordination is a basic function of administrative assistance to leaders for effective management. In the current institutional setup, it is very common for a job to undertake multiple responsibilities. This problem, in which you have me, I have you, responsibilities are intertwined, and interests exist at the same time, is often an important factor that leads to differences and contradictions between departments. Therefore, further coordination is of great significance. In the coordination work, the administrative organ must stand on the height of the overall situation, correctly handle the interest relations between the whole and the parts, and finally realize the coordination and unity of the overall interests.

4. Cooperate with the financial department to control the cost of logistics, carefully review the reimbursement of logistics expenses, including the registration and statistical procedures of freight, and strictly follow the use standards approved by the procedures.

Four. Prospects and goals for the new year. The new year means a new starting point, new opportunities and new challenges.

In 20xx, I will conscientiously sum up my experience, guard against arrogance and rashness, work hard and strive for greater achievements. With a brand-new work style, higher work enthusiasm and more dedicated work attitude, I devoted myself to all the work in the office. Start with small things and service, further strengthen housekeeping and logistics services, provide basic services for the company's overall development, and play its due administrative role for the realization of the company's annual overall work objectives.

Work summary and plan In the first half of 2 ×× years, the general policy of our hospital is to continue to strengthen management and straighten out relations. In addition to performing basic departmental responsibilities, the General Office mainly focuses on strengthening system construction, realizing standardized management, gradually transitioning from traditional labor and personnel management to modern human resource management, and further exerting the role of branches and trade unions. From the perspective of enhancing enterprise cohesion and competitiveness, promote the construction of enterprise culture. The specific completion is as follows:

As far as achievements are concerned:

1. Internal management of departments: This year, our hospital continued to manage the institutions by objectives and strengthened the assessment. Taking this as an opportunity, the division of labor among various departments has been redefined, the post responsibility system has been improved, and each item has been ensured to be handled by a special person with clear standards and completion time, thus improving efficiency. In addition, in accordance with the spirit of the instructions of the hospital team and the hospital party Committee, we have done a lot of thinking inside the department through meetings and heart-to-heart talks, educating everyone to enhance their sense of responsibility and urgency and establish a sense of crisis and initiative. While affirming the primary level, it points out the shortcomings and puts forward clear requirements and efforts. By strengthening internal management, the quality and independent problem-solving ability of department employees have been significantly improved, and their initiative has been greatly enhanced.

2. Administration: The general office has to face a lot of tedious daily work, such as vehicle deployment, license issuance, seal use, visiting reception, annual qualification inspection, etc. It's a lot of money and lots of clues. On the basis of earnestly completing these trivial tasks, the comrades in the department still put out a lot of energy to consider how to improve and improve. In April, more than 10 licenses missed in previous years were cleaned up, and they frequently traveled to and from various competent units every day. At present, in addition, we have supplemented and improved the weak links and hidden dangers found in daily life, such as establishing strict approval procedures for license use, and revising the seal management system and meeting management system.

Three. Labor and personnel management: In terms of salary management, this year we strengthened the coordination among departments, strengthened the rigor of salary review, further rationalized the process, and significantly reduced the error rate. There is no mistake in the salary in the first half of the year. In personnel management, we pay close attention to the implementation of the system to ensure that everyone is equal at present, and in view of the new situation, we have supplemented and improved some original management systems, such as attendance management regulations, to further standardize and put an end to arbitrariness, so there is no new labor and personnel dispute. In addition, we also signed a labor contract with temporary workers this year, and the early retirement of special posts has also been completed, which has solved some labor and personnel disputes left over from history. In the first half of this year, we also concentrated on archiving the cadre and personnel files accumulated in our hospital for many years. Through hard work, the current filing progress is relatively smooth. In addition, in promoting the construction of talent project in our hospital, we revised the talent strategy with the close cooperation of comrades in the general office to make it more suitable for the future development of our hospital.

Trade unions: In the first half of the year, we paid attention to the role of workers' congresses and trade union organizations. At the beginning of the year, the Second Workers' Congress of the Eighth Congress was held, and the general meeting of trade union members was held every month to convey the spirit of the higher authorities and review the management formulation of our hospital, which better played a bridge role, effectively guaranteed the rights of employees to participate in and discuss state affairs, and deepened the process of open and democratic management of enterprise affairs. In the first half of the year, we also organized employees to carry out many colorful cultural and sports activities. During Women's Day on March 8th, a small fun sports meeting and a bowling competition for women workers were organized, and they won the team championship in the bowling competition of the bureau system. In August, employees were also organized to participate in the badminton competition of the bureau system. In addition, we opened the staff reading room and table tennis room in June, which greatly enlivened the staff's spare time. In terms of ensuring employees' welfare, we have formulated a paid vacation system, organized employees' physical examinations, granted difficult subsidies to employees in difficulty, and visited the construction site many times to express condolences to front-line employees. At the beginning of the year, we also established a workers' association. Through our efforts with relevant departments, the workers' association has developed. In short, the role of trade union organizations became more and more prominent in the first half of the year, and the cohesion of trade union organizations was greatly strengthened.

Verb (abbreviation of verb) Party group: At the beginning of the year, we conducted democratic appraisal of middle-level cadres in the hospital in strict accordance with organizational procedures. Through the appraisal, the achievements of cadres were affirmed, and the shortcomings were found out, which made the broad masses of cadres clear their goals, strengthened their confidence in reform and development, made the broad masses of workers more trust and support the hospital party Committee and leading group, further strengthened the relationship between cadres and the masses, and enhanced cohesion. In the management of cadres, we have also strengthened the education and training of cadres, organized middle-level cadres to study and watch lectures by many famous scholars, with a total teaching time of more than ten hours, which broadened their horizons and ideas and improved their management level and comprehensive quality. This year, under the leadership of the Party Committee, we have done a lot of work in corporate culture construction, held many seminars and symposiums to publicize the significance of corporate culture construction, conducted a questionnaire survey among the staff of the whole hospital, completed the investigation on three topics, such as human resources, incentive mechanism and management system, and compiled a special issue on corporate culture, which achieved good results and laid a good foundation for the next work. In terms of publicity, we have also done a lot, changing windows regularly, distributing internal publications, publicizing the current situation and advanced deeds, and creating a positive atmosphere. In the selection activities of professional pacesetters and outstanding young people, organize candidates to give speeches, publicize advanced models with great fanfare, and drive all employees with the power of example. The corridor of the main building was also arranged in a unified way, which publicized the strength and achievements of our hospital and enhanced the sense of honor and belonging of employees. In addition, in the first half of the year, we also organized tourism activities for youth league members and retired cadres respectively.

Other intransitive verbs: At the beginning of the year, we also cooperated with other departments to complete the calculation of annual economic indicators, sign contracts, and adjust wage distribution policies. In promoting the management of organ target assessment, actively cooperate with relevant departments to make the assessment work more perfect. In terms of administrative logistics, we have made many adjustments to the office buildings in the whole hospital, canceled the women's toilets, gave subsidies for cleaning fees to female employees, and built bungalows, which eased the housing shortage and improved the office conditions. We also actively negotiated with the Institute of Surveying and Mapping to strengthen the management of doormen and bicycle sheds. In addition, we have gradually transformed the appearance of the hospital, making the overall environment of our hospital more neat and beautiful.

Through the above achievements, we realize that all projects must be operated in strict accordance with standardization and the system should be open and transparent. Through the efforts in the first half of the year, the comprehensive office is more standardized, the efficiency is significantly improved, and the quality is greatly improved. Of course, we still have many unsatisfactory places, which need continuous improvement. According to our shortcomings exposed in the process and the overall requirements of the hospital. In the second half of the year, we should focus on the following aspects:

1. Continue to improve the system construction and form a complete system. Especially in the daily administrative management and labor and personnel management, strengthen system construction. Revise and improve the reward and punishment system and incentive mechanism.

4. Strengthen the macro-control of various management, further strengthen the supervision of grass-roots units, so that the responsibility can be implemented at the grass-roots level. The management of grass-roots companies should pay attention to policy control and pre-control. In the past, the hospital-level policies were required to be observed by the company after being formulated, and then judged according to the operation results of the company's relevant policies. Pay more attention to result control, and strengthen pre-event and process control.

3. The standardization of labor and personnel management needs to be strengthened. First of all, it is necessary to formulate a set of relatively perfect, reasonable and feasible post responsibility system, so as to lay the foundation for realizing reasonable and effective cadre performance appraisal and annual salary system. At the same time, it is necessary to improve the management level, strengthen macro-analysis, and improve the management of personnel files, especially to make the management of electronic files transition from purely transactional to the overall management of human resources.

Continue to do a good job in publicity, increase publicity, expand publicity influence, and strengthen contact with the propaganda department of the bureau.

5. Under the leadership of the Party Committee, continue to promote the construction of corporate culture.

Work summary and plan 3 have been working for half a year unconsciously. To tell the truth, this is my first job out of school and society.

In this job, I learned a lot of rules and added a lot of knowledge to me. At the same time, I understand the complexity of society. When I was a tallyman, I knew that there were many inadequacies, but I can change them in my future work. However, standing at the cashier now is the manager's trust in me! Now that you have accepted the job, you should be more responsible for it.

In the past year, I have gained a lot and lost a lot at the same time. It is inevitable to gain and lose, but I want to sum up my experience and make up for those lost things. Only in this way can we make progress! 08 is getting farther and farther away from us, which has become history. There is no need to think about the past. A year's plan lies in spring, and now it has entered spring, which is estimated to be the season that everyone yearns for. With the arrival of the Spring Festival, let's greet the new day with a new mood, a new look and a new attitude.

As a cashier, I think I should take my work seriously, which is far from enough for the front desk. I know that the front desk is the highlight of the supermarket, and the manager can give it to me, which shows that you believe I can do it well!

For this job, I can do my job conscientiously and practically. Although I only play an ordinary role, this role is not only as simple as collecting money, but also has many complicated procedures. During my work, I learned a lot of experience and gained a lot of knowledge.

But as a cashier, you must have a positive, enthusiastic, proactive and thoughtful attitude to serve every customer. Occasionally, you will encounter many unpleasant things at work, but you must overcome them without negative emotions, because this will not only affect your mood, but also affect your attitude towards customers.

We meet different guests every day, and different guests have different tempers. We should provide different services for different customers, because the constant purpose of this industry is "customer first". When facing customers, always keep a smile on your face and provide polite service to make customers feel cordial. Even if we encounter some unpleasant things in the service work, if we still greet them with a smile, then unreasonable guests have no reason to lose their temper. The so-called "meet and laugh" makes customers happy and comfortable.

Although this is just a simple cashier, it is so insignificant to others, but it has taught people a lot of truth and improved our own quality. Keep learning, improve your moral cultivation and service skills. "Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills. Even an ordinary cashier can walk the sky we want as long as she keeps moving forward!

Believe me, I can do better. Thank you for your appreciation. I love this job, and I want to do it best!

Work summary and plan 4. First of all, thank the leader for his preference for me and giving me the opportunity to try it out in the company. I just came to the company in January, so it is very necessary and timely to review my work, reflect on my shortcomings and think about planning. The work in the past month is reported as follows:

I. Work content for one month

1. Design of the cover and badge of the competition manual of Baoqiao Workers' Vocational Skills Competition.

2. The renderings design of Jintai Public Security Bureau building.

3. The design of Baiyi cosmetics poster.

4. Happy space wallpaper, poster, light box design.

5. Fengzhou exhibition board, design of quality monthly exhibition board of steel structure workshop.

Strengthen the application ability of design software in the first two weeks. The last two weeks are mainly about learning to master design software skillfully and strengthening aesthetic ability.

Second, what has grown in a month and what needs to be improved:

Looking back on the situation of coming to work, I feel that I am still competent according to my responsibilities, but there are still many shortcomings:

First of all, color control needs to be improved;

Secondly, the comprehensive application ability of the design is far from the company's requirements;

Third, it can't timely and accurately reflect customer demand information;

In the next step, I will cultivate my color perception ability, study more and watch more successful design works, and improve my design aesthetic ability and software application ability; Want to learn business experience and good working methods from other peers and colleagues with an open mind; At the same time, I will learn more knowledge in my spare time, expand the scope of knowledge hunting, constantly improve my design quality and level, and improve my comprehensive quality to meet the development of the company and the needs of society. It is necessary to further strengthen the professionalism, enhance the sense of responsibility and improve the level of work completion.

Fortunately, in the process of work, I also found some advantages of myself, such as actively listening to the opinions of leaders and colleagues and improving my work and study. Like literature, writing skills are very strong, which is also essential in design. I am studious and diligent.

In a word, I found that I gained a lot during my one-month study and work in the company. If I am lucky enough to be a member of the company, I will actively learn from my colleagues, consult my leaders, improve my shortcomings in my work, successfully complete my work, love my work, and always maintain a good attitude. The so-called "standing firm in a beautiful place is a heel, and being tough in a place where there is no water is a hero". Only by maintaining this attitude can we better serve customers and satisfy the company. I hope the company will give me a platform to show, and I will work hard to grow and learn and contribute to the development of the company!