Government Service Personal Work Summary

Government Service Personal Work Summary 1

Since working at the center window, under the dual leadership of the center leaders and bureau leaders, as well as the care and help of colleagues, we have been able to speed up the review and approval process, With the goal of improving service quality, improving image, and increasing satisfaction, we strive to build the agricultural machinery window into a window with "better service, higher efficiency, more convenience for the people, and better image". The study and work over the past year are now summarized as follows:

1. Improve ideological understanding. As window staff of the government affairs center, while serving the people, their thoughts should be unified into the decision-making of the county committee and county government, thereby improving ideological understanding. I am a staff member of the agricultural machinery window. Over the past year, I have strictly abided by the rules and regulations of the center and never relaxed in the study of business knowledge in order to apply it to actual work.

2. Clarify job responsibilities. In window work, I know that establishing a sense of responsibility and mission is the most important thing. Strengthen service awareness, strengthen service functions, improve service quality, deepen service attitude, and be cordial, dignified, friendly, enthusiastic, proactive, patient, and thoughtful. services. Window services are operated openly, fairly and openly, establishing a good image of the government and making the people feel at ease and comfortable. High-quality, efficient and convenient services enable the masses to feel at ease when doing things, solve problems that are difficult for the masses to do, and create a harmonious social atmosphere. At the same time, we patiently solve and answer the problems of the service people, and make the people, for the people, and serving the people the starting point and end point of the work, with the goal of helping the service people solve their problems, and clarify their work responsibilities.

3. Enhance business knowledge and improve efficient services. The window is an administrative function that represents the overall situation, so I must be enthusiastic and proficient in service, and be able to give correct answers to the inquiries of service recipients; when encountering people who have questions, I must be able to explain and explain patiently and meticulously Until they understand; when receiving service clients from other places, respond in Mandarin; when encountering service clients with limited education, be able to take the initiative to provide guidance; when answering the phone, be able to take the initiative to say hello. Be loyal to one's duties and dedicated to one's job; be able to unite, coordinate and jointly promote work within the unit; have never had any disputes or unpleasantness with service recipients, and have not received any complaints or reports for failing to perform duties properly. Looking back on the fact that I have been working in the service center for a year, there are still some small mistakes in my work. I know that I need to learn more about business knowledge and be more strict with myself, so as to enrich my business knowledge and better serve Serve people and solve problems.

4. Direction of future efforts. In future work, we must strengthen our study, strive to improve our own quality, and constantly establish professional ethics and service standards. We should study the policies of superiors and grasp the correct direction; change our work style and correct our thinking on window work; and regard continuous improvement of work style as an important means to promote work. I always take "serving as my responsibility, facilitating the masses, and contributing to society" as my motto, sounding the alarm from time to time, and striving to be a civilized and excellent window worker. I regard this summary as personal support, supervision and help for me, carry forward my achievements, overcome my shortcomings, forge ahead with fuller enthusiasm for work, and make new contributions to promoting the work and development of our county's government service window. Summary of the personal work of government services 2

In 20xx, the window of the County Land and Resources Bureau in the Administrative Service Center aimed to optimize the economic development environment and carry out services for the people and strive to be the first to create excellence, effectively changing the work style and improving administrative efficiency, optimize the service process, and strive to create a one-stop service window, truly realizing the "one-stop" service of business processing window acceptance, window review, window charging, window certificate making, and window certificate issuance, so that service objects can receive efficient services. , fast, convenient and high-quality services. So far, the window has handled 1,906 various approval projects, with an on-time completion rate of 99%. The annual work situation is briefly summarized as follows:

1. Work progress in xx

(1) Bureau leaders attach great importance to "window" work and provide strong support.

The main person in charge of the bureau attaches great importance to the window work and has visited the center many times to inspect and guide the work. The leaders in charge come to the center to sign in every week and communicate with the center leaders. The bureau issued two sets of uniforms to the staff and dressed them in a uniform manner, establishing a good image as window staff.

(2) Improve the service quality and service level of staff.

In order to further improve work efficiency, strengthen management, standardize operations, and improve service levels, the Land Window took the lead in launching service quality activities in the center, namely the "Five Ones" activities. The first is to re-mobilize the window staff, unify their thinking, deepen their understanding, and provide ideological guarantee to further improve the efficiency of window work and service quality; the second is to carry out self-examination and self-correction activities every quarter, to compare administration according to law, standardize work, and enthusiasm Conduct self-examination and self-correction in terms of services and other aspects, perform advanced and push behind the lag; third, each person writes a work summary every quarter, connects the responsibilities of each position, and finds deficiencies and rectifications; fourth, organizes a return visit to the company every quarter, and solicits door-to-door business visits Opinions and suggestions on window approval and service work; fifth, conduct business training every quarter to continuously improve the business level of window staff. The above activities have greatly improved the overall quality of window staff, and service quality and service awareness have been significantly enhanced.

(3) Innovate service mechanisms to achieve convenient and efficient window services.

1. Adhere to the "leadership window service system". The leaders in charge of the bureau go to the window office once a week to directly face investors and service people, and coordinate and solve problems on the spot. It embodies the service concept of "people-oriented, convenient and efficient" and establishes a good government service image. Conduct on-site inspections of window work conditions, staff service conditions, and enforcement of hall work disciplines.

2. Implement "six disclosures" to improve work efficiency. The Land Window strictly follows the document requirements, and the original commitment time of one month is unified into 7 working days after the receipt information is complete, and the certificate is collected. All fees at the window are paid uniformly at the central bank settlement window. In accordance with the requirements for standardized window construction, the "Service Guide" and "Project Notification Sheet" were placed at the window and provided with sample texts. In order to facilitate the masses, the efficiency of work has been improved. The staff at the land window work with the masses in mind and have the masses at heart. When the staff who came to do the work were unable to handle the matter in time due to off-duty hours, we took the initiative to delay the off-duty time and waited for the people to finish their work before getting off work.

(4) Strengthen system construction and strengthen window management.

1. Adhere to the "four systems" and strictly implement the "four prohibitions" and the "six no-nos".

2. The chief representative of the window is given full authority to handle the relevant business matters of the bureau. The chief representative is responsible for on-site review of materials and on-site approval to improve the efficiency of window handling.

3. Strictly implement the relevant regulations on accountability for agency performance and behavior, and bureau leaders will conduct irregular inspections. The focus is on window staff to strictly administer in accordance with the law, implement work disciplines, improve work efficiency, improve service attitudes, and solve people's difficulties. Promote work implementation and other aspects, and strive to build the window into a functional window.

2. Achieve results

Train staff to firmly establish the "four consciousnesses" and further improve the quality of window services. Further establish a sense of service, embody serving the people, convenience and benefiting the people everywhere, starting from satisfying the needs of service objects, and taking the satisfaction of service objects as the foothold; further establish a sense of responsibility, embody law-abiding and integrity at all times, and achieve "what you say you will do" ", action must be resolute", continuously increase the proportion of immediate processing, and eliminate phenomena such as "acceptance at both ends" and "extracorporeal circulation"; further establish legal awareness, embody administration according to law everywhere, bring window work into a standardized track, and always ensure administration according to law; further Establish efficiency awareness, focus on the construction of "efficiency windows", actively innovate service methods, strive to promote standardized operations, and comprehensively improve administrative efficiency and service levels. Government Service Personal Work Summary 3

As an entrusted agent at the comprehensive window of the County Government Service Center, I strictly abide by the rules and regulations of the center. With the help and guidance of the center leaders, my agency business level has continued to improve. Improvement, service awareness continues to increase, and strict requirements on all aspects.

The work and ideological situation in 20xx are now summarized as follows:

First of all, ideologically, I seriously studied the important thinking of the "Three Represents" and integrated it into my work practice, focusing on everything. Thinking of the overall interests of the Party; conscientiously implement the party's line, principles, and policies, and abide by various national laws and regulations; actively participate in the county's party activist training class to "recharge", participate in the Central Party's mass line education and practice activities, and democratic life meetings , various volunteer service activities, including on-site volunteer guidance services at the Nanling County Spring Festival Job Fair, Nanling County Community Neighborhood Watch and Love Clothing Station volunteer service activities; visited the Chungu Community in Jishan Town to express condolences to four households in need, and sent Festival greetings and condolence money; monthly persuasion on civilized creation; eight moral lecture hall activities, on-site filming of monthly moral lecture activities, software data collection, and timely and effective uploading to the civilized creation dynamic management system, including successful participation in organizing and organizing There was a moral lecture hall activity. Strive to improve your own political and ideological quality.

Secondly, at work, I strictly abide by the rules and regulations of the center, maintain window hygiene, list posts, standardize operations, and conscientiously complete the entrustment work and the center’s monthly and annual assessment basic data compilation and leadership Other temporary tasks assigned. The six units I represent have many approval projects, a wide range and complex requirements. Despite this, I insist on patiently answering inquiries from the public,

accepting them in a timely manner, handling them efficiently, strictly reviewing all procedures, informing them all at once if the information is incomplete, and patiently providing relevant explanations and explanations. , Therefore, there was not a single complaint throughout the year, which established a good image of the center serving the people. In order to strive to improve my professional level and theoretical level, I participated in online distance learning and learned about the latest revision and formulation of national policies, laws and regulations, the reform of the administrative approval system, government affairs disclosure, government services, and government service convenience innovation practices, etc., and went to Wuwei County to participate in the city's At the Government Service Standards Exchange Meeting, I went to Chongqing to participate in a government service and social management standardization training class, obtained the government service standardization internal auditor qualification certificate, and participated in the government service standardization work in Nanling County. In addition, in order to broaden his knowledge, he participated in further academic studies and obtained relevant academic degrees.

In March of this year, she was named the Smiling Angel among the top ten female figures in the Wuhu Municipal Government Service System; in August, she was assigned to participate in the cleanup of the county’s power list; in November, she was named the 20xx Nanling County is a role model for Lei Feng; in the five-month monthly evaluation of the center this year, I was rated as an outstanding individual of the month for ***3 times. This is the affirmation of my work by my leaders and colleagues. However, I know that I still have many shortcomings. I will definitely continue to work hard in the coming year, demand myself with higher standards, use my strengths and avoid weaknesses, and strive to reach a higher level. Summary of personal work of government services 4

Promoting "Internet + government services" is a key link in implementing the national and provincial "delegation, regulation and services" reform requirements and pushing it in depth. Our committee attaches great importance to it, takes active actions, and is solid Advance and complete relevant work in strict accordance with work requirements and time nodes. The committee’s “Internet + Government Services” work is summarized as follows:

1. Work progress

(1) Improve the preparation of the list of government services. In accordance with the requirements of the General Office of the People's Government of Anhui Province "Notice on Preparing the Implementation List of Other Application-Based Rights Matters and County and Rural Public Service Matters in Cities, Counties and Townships", in June, our committee reviewed the "Other Application-Based Rights Matters in the Province" Other rights-based matters related to application and the public service matters involved in the "Catalogue List of County and Rural Three-level Public Service Matters" will be further sorted out and improved, ***involved Our committee has 29 administrative powers and public service items, all of which have been entered into the Anhui Government Affairs Management System. In November, all list items were further sorted and improved in accordance with the requirements of the County Government Service Center, and all 29 items have been entered into the County Government Affairs Window No. 28 on the third floor of the Service Center, and has been reviewed and released.

(2) Actively promote the "immediate and online processing" of government service matters. In accordance with the spirit of documents at all levels, our committee takes "one thing" well for enterprises and the public as the standard, comprehensively sorts out and publishes the list of matters and implementation lists of our committee, optimizes the approval service process, and further improves the efficiency of approval services.

For simple matters that enterprises and the public handle upon application, they can be handled as soon as they come in, so as to achieve "immediate processing"; for approval service matters closely related to the production and operation of enterprises and the production and life of the people, relying on the "Internet + Government Services" platform, " "Everything should be done, and the whole process is online" to achieve "online processing"; in terms of handling depth, 20 of the 29 matters I commissioned are level 4 in depth. Enterprises only need to submit materials online, and there is no need to reach the current level; the remaining 9 items The depth of matter handling is level 3, and enterprises and the public only need to go to the handling site once. The service recipients must submit all the materials at the window of the government affairs center at one time, and the window will conduct internal circulation. The time limit for processing is reduced by more than two-thirds of the legal time limit, minimizing the number of visits to the center by business people.

Up to now, more than 95% of the administrative approval matters of our committee have been handled “once”. In order to better facilitate and benefit the people, all approval matters have been opened for online processing, and the handling matters, handling procedures, handling progress and results are made public, so that they can be queried, interacted and traced online.

(3) Increase the volume and coverage of cases. As of the end of December 20xx, our committee had used the government service system to handle 31 cases, with a coverage rate of 65.5%. The coverage rate is not very high, mainly due to the small number of applications.

2. Safeguard measures

(1) Strengthen organizational leadership. The implementation of "Internet + Government Services" is in line with the expectations of the people. Our committee attaches great importance to it, effectively strengthens leadership responsibilities, puts it on the important agenda, clearly defines the leaders in charge, and is specifically responsible for the approval work of our committee's "Internet + Government Services". The Administrative Approval Service Unit will carry out the specific implementation, break down the tasks in detail, clarify the time points, and ensure that the online approval work is implemented accurately and in detail.

(2) Strengthen assessment and supervision. Consciously accept the supervision and inspection of the implementation of the "Internet + Government Services" work of our committee by the County Provisional Office and the County E-Government Office, and incorporate this work into the annual assessment of agency cadres.

(3) Strengthen publicity and guidance. Make full use of the Internet, new media and other carriers to vigorously promote the "Internet + Government Services" work. Combine publicity with information disclosure, policy interpretation, and social supervision, extensively listen to the opinions and suggestions of the corporate public, correctly guide social expectations, broaden public participation channels, and create a good government environment.

(Yes) Strengthen security. Improve network infrastructure, organize and carry out information security and confidentiality training, ensure that staff in all stages of review and approval strictly perform their job responsibilities, abide by the confidentiality system, strengthen network information security, and continuously improve the information foundation and security level. Summary of personal work of government services 5

1. Work progress

(1) Improving the construction of government service organizations

1. Leaders pay attention. Strengthen daily business training work and ensure that regular work meetings are held every month to conduct business training. In addition, town-level administrators regularly conduct one-on-one business training for residents in each village. There are pictures, visits, inspections, and meeting agendas.

2. Complete service facilities. There are fixed service halls at the town level and 10 villages (communities). There are desks, computers, copies, chairs, cabinets and other office supplies that meet work needs; the office space is clean and orderly, and there are service facilities such as seats to receive people working; the service signs are clear and the signage is standardized and eye-catching.

3. The work team is relatively stable. Both towns and villages have clear leaders in charge, and the service hall has specific persons in charge. There are 8 people in the town hall and more than 3 permanent staff in each village (community), and they remain stable. They are skilled in business, high in efficiency, and the services in the hall are The system is perfect.

(2) Improve the standardization of government services

The town and village levels should prepare an implementation list of government service items in a timely manner, so that all the necessary elements are included, the elements are complete and accurate, and dynamic adjustments are made. Publish the online service guide for government services. Options such as "six ends, ten offices" and "whether reservations are supported" in the matter implementation list have all been checked by the end of November 2020.

(3) Improving online processing volume

1. Total volume of processing. The annual processing volume at the town level is no less than 10,000, and the 10 villages (residential) processing volume is no less than 5,000. Based on town statistics, the total processing volume is no less than 60,000. The annual handling volume at the town level is 25,240. The total number of cases handled based on town statistics is 100,965.

2. Growth rate.

Compared with the total number of household items handled at the town level and each village compared with the target task volume of the previous year, the work was successfully completed.

(4) Improving the coverage of matters

There are 153 matters at the town level and 700 matters at the village level, a total of 853 matters, and each matter has more than one handler Cases and matters covered have reached 100% of the target tasks by the end of November 2020.

(5) Improve the number of legal person user registrations

Based on the town, count the number of legal person user registrations on the government service website (including enterprises, institutions, individual industrial and commercial households, farmers professional cooperative). The total target number of tasks in the town is 200 households. The work exceeded the target, with a total of 213 registered.

(6) Improve the application of "electronic certificates and licenses"

On a town-by-town basis, statistically use "electronic certificates and licenses" as service materials. The town and village levels focus on one matter (ie, social security card application).

(7) Improve the service evaluation work

Based on the “good and bad reviews” satisfaction scores on the Anhui Government Service Online, when the cases are recorded at the town and village levels, they have already Do a good job of checking the boxes for praise work.

(8) Improve the 7X 24-hour service map application work

Based on the Anhui Province 7X 24-hour service map management platform, increase the number of effective visits to the maps in each town, the effective search volume of matters, Amount of evaluation. The work has been completed satisfactorily.

(9) Improve daily work

Submit relevant reports and materials to the County Data Resources Management Bureau in a timely manner as required, attend work meetings on time, and complete relevant tasks.

2. Problems existing in the work

(1) The construction of the team of town-level special administrators needs to be strengthened. The town has a total of 153 matters involving 20 functional departments in the town. Currently, there is only one town-level administrator for the processing of supplementary enrollment, modification of the matter management platform of each department, evaluation of the government service portal, and one-stop processing of supplementary enrollment, and the team building needs to be strengthened.

(2) Village residents change frequently and lack long-term mechanism construction. There are 10 villages in the town, and the special administrators have changed in 4 villages this year. "Internet + Government Services" is a job that requires slightly higher professionalism in computer operation than other jobs. The frequent changes of village administrators also have a certain impact on the subsequent development of this work.

(3) Follow-up protection is insufficient and service quality still needs to be improved. So far, relevant village residents have reported that the work content of "Internet + Government Services" is cumbersome and complex, funding guarantees have not kept pace, and service quality needs to be further improved.

3. How to carry out future work

(1) Arrange people at their posts and refine the division of labor. The 32 people involved in town-level matters should conscientiously complete the re-enrollment of the workload and the praise work after daily re-enrollment. Complete the target number of tasks on time, monthly and in quantity.

(2) Establish and improve various systems and strengthen the construction of long-term mechanisms. There are two AB posts in each village. When time-sensitive and heavy-duty tasks such as the number of cases, the number of positive comments, coverage, and daily modifications are issued, the division of labor and cooperation are completed together.

(3) Change working methods and increase logistics support. According to the actual situation, special managers will be given certain funding guarantees and overtime subsidies to better improve the quality and level of services.