The duties and contents of the front desk clerk

1. The front desk clerk is responsible for answering the front desk service hotline and transferring calls, making telephone consultation, carefully recording important matters and conveying them to relevant personnel without omission or delay;

2. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;

3. Fill in the registration form in time for the customer complaint telephone number, convey it to the customer service team at the first time, and regularly summarize the customer complaint records to the deputy general manager;

4. Responsible for the sanitation and cleaning of the company's front desk or consulting reception room and the placement of tables and chairs, keeping them clean and tidy;

5. Accept the work arrangement of the administrative manager and assist the personnel clerk to do other work in the administrative department;

Seriously implement the management regulations of the target card and complete the work and tasks assigned by the department.