What exactly will Taobao Tmall Operation Assistant do?

1. Assist the operation to complete the daily operation and maintenance of the online store and learn the operation knowledge; Assist the operation supervisor to be responsible for the daily operation management of the company's stores, track customer complaints in daily work and solve them in time.

2. Responsible for the daily background operation of Tmall store, such as baby loading and unloading, baby update, order operation, etc. Store page sorting, optimization, product details page, Taobao keyword optimization, and strive to improve the transformation of the whole store.

3. Formulation and implementation of the online marketing promotion plan of the store; Assist the operation supervisor to make daily sales plan and supervise the completion of various indicators of the store; Shop activity planning, maintain a certain frequency of shop activities, improve the transformation of the whole shop, and change the proportion of new and old customers; Assist the operation supervisor to handle a series of registration and event planning such as official promotion, and provide guidance for store optimization and future activities.

4. Assist the operation supervisor to analyze the background data, make various reports, and optimize the shortcomings and problems of the front end through the guidance of the data; Assist the operation supervisor to handle daily data statistics and data analysis, handle daily affairs such as store management, complete other matters assigned by superiors, and maintain daily store data.

How to do it well?

1. As an operation assistant, that is, to cooperate with the assistant position of the operation director or sales manager. Assist the operation in planning, promoting and implementing various promotional activities of store goods, and know when to report what kind of activities, such as daily specials, bargain hunting, gold coin panning, snapping up, etc. Different activities have different requirements for stores and products and the strength of online stores. This must be known.

2. Track, monitor and evaluate the promotion effect, put forward rectification opinions in time, and submit relevant data to the leader at the next higher level. Responsible for the daily maintenance and update of the store, product loading and unloading operation, product addition and editing, sales monitoring. Promote team performance growth, achieve store sales targets, and enhance the brand image of the store or company.

3. Establish good contact with the buyer, be familiar with and collect customer needs, submit unsolvable problems to the supervisor or operation in time, and track the progress until it is solved. Know how to use all kinds of suitable online marketing promotion methods and resources to improve the popularity, ranking and page views of online stores, improve the transaction rate and achieve the sales targets set by the company.

4. Have a certain understanding of the operation, pay attention to details, like to study, have a strong sense of responsibility, strong execution and strong initiative. Have a high degree of cooperation and responsibility, and can actively assist the operation supervisor to handle all the work of the store. Have certain language communication skills, use flexibly, maintain the company's existing customers, improve the satisfaction of buyers, and complete other tasks assigned by superiors.