Enterprise management summary report

In 20xx, under the correct leadership of the company's leaders, our work closely focused on the company's business policy, purpose and benefit objectives, and the administrative department closely focused on the key points and closely followed the company's various work arrangements. Attach importance to the central role of the administration department as a connecting link between the preceding and the following, connecting the left and right, and coordinating all parties, and make contributions to the successful completion of the company's annual goals and tasks. In order to sum up experience, continue to carry forward achievements and overcome existing shortcomings, we will briefly review and summarize the work in XX years as follows, and urge leaders to criticize and correct shortcomings:

I. Personnel management

According to the actual needs of the company's departmental positions, a group of employees are recruited reasonably to equip each position. Standardize the personnel files of all departments and file them, strictly review the files of all employees and fill in all incomplete materials. At the same time, it is necessary to strengthen internal training management.

Second, administrative affairs.

1. Two factory inspection activities were carried out this year, mainly because the factory is small and the on-site employees are not adequately trained, which makes the factory inspection effect need to be improved.

2. Do a good job of iso re-certification to ensure that iso certification is passed. Through this iso certification, we realize that there are still many deficiencies in our management and the coverage of iso is not comprehensive. In the coming year, the administrative department needs to strengthen the training of iso management system in various departments.

3, logistics work to let employees use healthy food.

Third, the management and operation of the company.

1, in line with the development of the market and according to the requirements of the company, formulate corresponding management systems. Improve the company's existing system, so that all work can be followed by laws and rules. Communicate with all departments of the company in time in daily work.

2. Gradually improve the company supervision mechanism. There is a good saying: employees will not do what you ask, but only what you supervise. To this end, the supervision and management of employees have been strengthened this year.

3. Strengthen team building and build a team with comprehensive business and high work enthusiasm. As a manager, we should fully observe people's strengths, employ people to gather people, and give full play to their subjective initiative and work intention. Improve the overall quality of the team and establish a new image of the company that is pioneering, innovative, pragmatic and efficient.

4. Do a good job in next year's work with high quality and high efficiency to ensure safe production and reduce safety accidents.

5. Fully guide employees to take responsibility and understand their own responsibilities. It is necessary to gradually clarify the responsibilities of various departments and require everyone to take the initiative to assume their own responsibilities.

Fourth, the gains from work.

Understand the priorities, complete the work assigned by the leaders, and achieve "upload and release". Get along well with colleagues and be able to cooperate and assist other departments to complete their work; The adaptability to work has been gradually enhanced, and a lot of experience has been accumulated for later work.

Shortcomings in verb (abbreviation of verb) work:

In the past year, with the guidance of company leaders and the assistance of various departments, the administrative department has achieved necessary results. Although we have made necessary achievements, there are still many shortcomings, mainly in the following aspects:

1. Because the work of the administrative department is always meticulous, we subjectively expect to complete every job, but due to the limited manpower and energy, we can't do everything perfectly.

2. I don't know enough about the work of various departments of the company, and I don't fully understand the real situation of existing problems, and I don't play the role of an assistant to the leadership decision-making staff.

3. The implementation of the system is not strong enough, the company's affairs are complicated, and the basic inspection is not in place. There is bound to be a phenomenon of emphasizing system construction and ignoring system implementation.

Chapter II Summary Report of Enterprise Management

The year 20XX is coming to an end. Looking back on 20XX's work, there are fruitful joys, difficulties in tackling key problems with colleagues, and melancholy when encountering difficulties and setbacks. Time flies, unconsciously, the hopeful 20XX year is approaching with the beginning of the new year. It can be said that the year of 20XX is a crucial year for the company to expand its market and develop continuously. We will summarize and review the important work of this department this year.

First, learn with an open mind and strive to form a good working atmosphere.

1. If the staff of the administrative department want to have strong working ability and maintain the efficient operation of the administrative department, they must "recharge" in time, effectively perform their duties and form a good learning atmosphere. In 20XX, I consciously strengthened my study, humbly asked for advice, constantly clarified my working ideas and summarized my working methods. On the one hand, I learn while doing, constantly master methods, accumulate experience, rely on my own post, and complete tasks quickly through observation, exploration and practice. On the other hand, colleagues are required to constantly enrich their knowledge and skills. With the help and guidance of leaders and colleagues, we have made continuous progress, found a breakthrough and grasped the key and difficult points of our work.

2. The core of the administration department's work is to do a good job of "service". Focusing on the central work, we have achieved the following three points in service work:

(1) changes from passive to active. Pay attention to the company's work and hot issues, and strive to consider first and service first. In particular, the management and control of canteens, warehouses, vehicles, office consumables and the maintenance of office equipment managed by the administrative department should be done in a planned way and measures should be implemented. The daily work and temporary things assigned by the leaders can basically be handled in time and fed back in time, which is clear every day. When assisting other departments, we also adhere to positive enthusiasm and do not go offside.

(2) In the work plan, highlight 1-2 "key" tasks every month. Make the work focused and innovative, and change the habit of waiting for the leadership to arrange the work of the administrative department.

(3) Innovation and breakthrough in working methods. In terms of working ideas and methods.

Constantly improve and innovate to meet the needs of the company's development, promote the work of the administrative department in by going up one flight of stairs, effectively change the service style of the administrative department, improve work efficiency and enhance service awareness.

Two, focus on the work, implement the management target responsibility system.

1, strengthen the responsibility system for safety work and fire control work, establish and improve the company's safety leading group, and establish measures such as safety fire inspection system, night patrol system and holiday duty system according to the company's specific conditions to ensure that the company has not had major safety fire accidents in 20XX years.

2, do a good job in the management of fixed assets, establish a file card, improve the maintenance records, and cooperate with the financial inventory once every six months. In daily work, manage fixed assets, maintain them in time and supervise their use.

3. The warehouse should establish a complete warehousing system, with the physical objects and bookkeeping personnel in parallel, supervising each other, and making an inventory with the finance every month to ensure that the accounts are consistent with the facts.

4. Cleaners check and score irregularly every week, and good rewards and bad punishments keep the company's cleaning work at a good level.

5. Maintain good external relations, and successfully complete the environmental assessment, review and qualification identification of the company's laboratories.

6. In terms of reception, complete the reception car without any mistakes, and at the same time complete the car use work of the company. The vehicle runs safely and is in good condition all year round.

Three. Main experience and gains

Looking back on this year's work, we have made some achievements. To sum up, we have the following experiences and gains.

1. Management is a service. In contrast, maintaining a good attitude, enthusiasm and sense of responsibility is the basis for doing this service well.

2. Establishing service consciousness, strengthening internal and external communication, keeping a correct position, actively intervening and handling various relationships are the basis of doing this service well.

3. On the premise of adhering to the principle of implementing the system and combining with the actual situation, handle it flexibly to achieve the reasonable disposal of "management and service, process and efficiency".

Fourth, there are shortcomings.

Generally speaking, there are still many shortcomings in the work, mainly in the following aspects, which need to be solved urgently:

1, learning new things is not enough, and I often do things by experience at work. I use my previous work routine to deal with problems, which shows that I have not been bold enough to innovate in my work and have not thought enough when dealing with difficult problems;

2. Because the work of the administrative department is always meticulous, we subjectively hope to complete every job, but due to the limitation of ability and personnel, we can't do everything perfectly.

3. The implementation of the system is not enough. Due to the complicated departmental affairs and inadequate basic inspection, there is a certain phenomenon of emphasizing system construction and neglecting system implementation.

4. Lack of communication, insufficient understanding of part of the work of various departments of the company, and insufficient comprehensive analysis and judgment of existing problems, leading to one-sided work or deviation of work focus.

5, safety work is not in place, minor accidents still happen from time to time, and there have been two thefts in the office. It is necessary to strengthen publicity and improve the safety awareness of every employee.

Verb (abbreviation of verb) Work plan of the administrative department for next year.

According to this year's work situation and shortcomings, combined with the company's current development situation and future trends, the administrative department plans to carry out 20XX work from the following aspects:

1, strive to improve the comprehensive quality of administrative office staff, strengthen business study, strengthen service and management awareness, formulate corresponding assessment management system, clarify the division of labor, fully mobilize work enthusiasm, and make the company's logistics service management work to a new level.

2. In strict accordance with the company's requirements, strengthen the supervision and inspection of the company's employee's code of conduct and self-discipline in the office environment, implement various systems, and conduct random checks on employee's behavior etiquette and office area cleaning from time to time, thus creating a good office environment and order.

3. Always pay attention to safety and fire control. At present, the system and SOP in this area have been established, which need to be mainly implemented, constantly checked, hidden dangers found in time and rectified to ensure that no major safety accidents occur.

Chapter III Summary Report of Enterprise Management

XX years have passed in a blink of an eye, and it's almost 1 year since I came to work in Huaihua. It's time to make a summary for yourself. When I was preparing to work in Huaihua in March, my thoughts could not be transformed, and some emotions were unwilling to work here. When I first met tian teacher, I was surprised that tian teacher got up and shook hands with me, which left a deep impression on me. The boss is approachable and must be easy to get along with. Facts have proved that manager Hotan is very happy, and I sincerely thank manager Tian for his concern and support for my work.

The company prepared to work overtime for more than two months in the early stage, and it cost a lot to coordinate everything. My family complained to me that I was too busy at work. But I think since I came to Huaihua to develop, I should do this job well and take the company as my home. The planning and implementation of the company's opening was a complete success. I thought I had done my job well all the time, but it turns out that my ability to handle affairs is not bad.

Although the leader recognizes my work ability, there are still many places to be improved. Administration still has a long way to go. The pre-opening work of the company is mainly to manage affairs, and the policy management after the company's opening is mainly to manage people. But I still lack the skills and ability of managers. Under the leadership of Mr. Peng and Mr. Tian, the company continues to grow and develop. At the same time, my daily management work and the shaping of corporate culture have not kept up, which has great hidden dangers for the healthy growth of the company.

In XX, administrative work is my focus, shaping corporate culture. Let the system manage people, the system binds people, and the rewards and punishments are clear. Communication and coordination between departments is not enough (for example, many aspects of personnel and administration need to be coordinated), which needs to be handled well.

At present, the company's administrative rules and regulations have been established, but some systems have not yet been implemented; The implementation of some systems is not enough. For example, the relevant regulations on workplace etiquette and professional attire are part of corporate culture and corporate image. XX years will be a heavy work for the company. Implement, supervise and punish long-term crackdown on high pressure. Let all employees form a habit and accomplishment in the workplace. It is necessary to establish a good workplace order and corporate culture atmosphere through long-term strict and high-pressure execution, supervision and punishment. This part also needs the cooperation of the personnel department and the marketing department. The personnel department should pay attention to the words, deeds and temperament of newcomers from the beginning of recruitment, and the marketing department needs to do a good job in training employees' workplace etiquette.

In view of the bad habits of existing old employees, the general office will invite colleagues with expertise in this field to give you several trainings, and will also contact people from outside institutions to give relevant trainings to employees of the company. At the same time, the company will regularly organize employees to do outdoor expansion activities to improve the quality of employees. In view of the management of fines, I suggest asking Yang to manage, deduct fines from wages and set up a separate accounting account. As an employee reward, the fine is paid quarterly to employees who respect the company's regulations and attendance. Strengthen the daily management of the office, reasonably supervise and ask the team manager to manage the team members, strengthen the staff attendance supervision and daily work, coordinate the daily affairs between the three companies, coordinate various affairs between the company and Kaibang, handle the company's external affairs, budget the daily expenses, strictly control the company's management expenses according to the budget, maintain the company's normal operation, reduce unnecessary expenses and increase the company's profits.

Regarding the part of corporate culture, I suggest that next year: set the slogan of corporate culture; Corporate image spokesperson; Company cultural shirt; Company representative songs; Reasonably shape and use the image of the front desk staff and publicize the company image; Order small gifts from the logo of the printing company, regularly organize employees to deliver them in places with large traffic in RT Mart, and promote the company (small gifts should be economical); Organize company employees to participate in various social welfare activities (contact Huaihua local newspaper and publicize the company through the media); Organize outdoor sports activities (badminton competition, cycling to the countryside, etc.). ) with relevant cooperation organizations; Organize employees to participate in outdoor development activities; Apply for the purchase of 1 digital camera for company activities and publicity.

Next year, we plan to organize an outing for employees 1, which will be held during the summer vacation as the company's welfare for employees. (According to the company's performance, the place is good or bad, and the estimated cost per person is 300-500 yuan). Organize 1 group activities every quarter, and the cost of each activity cannot exceed 3000 yuan.

Analysis of the problems existing in the current company lectures

1, some old employees have a coping mentality when inviting customers, and always find their relatives and friends to sign their names in the company and leave.

2. Some employees change the registered customers invited by colleagues into their own customers without inviting customers.

3. The team manager shields his employees against the above problems.

4. After each lecture, the host makes a small summary of the lecture to stimulate customer interaction, focusing on how the company's products and prizes are high-grade and precious, so that customers feel honored to win the prize. Let the winning customers take a group photo with the lecturer as a souvenir, and arrange a return visit for the next round of marketing in the future.

I hope that under the wise leadership of X and X in XX, the company can achieve a higher level, and I also hope that my income will be as much as my contribution in XX. thank you

Chapter IV Summary Report of Enterprise Management

When the new year's footsteps come quietly, our 20XX work has come to an end. In order to make better progress in 20XX, it is necessary for us to sum up and learn lessons, foster strengths and avoid weaknesses, and strive for faster, stronger and better development of the company in the new year! According to the current situation of the company, the work of the administrative department in 20XX years is summarized as follows:

1, personnel recruitment. 20XX * * *, 50 people joined and 39 people left. Participated in 6 online recruitment and contacted some vocational high schools. Analysis: Workshop technicians are highly mobile, and senior talents in after-sales service department are scarce, which often leads to long growth cycle, low stability and large loss. In the second half of the year, some employees in the sales department were transferred, suspended for inspection, sick leave, wedding leave, etc. , and then updated some employees through team adjustment and online recruitment. Now the overall situation is relatively stable. Years later is the time for talents to circulate, and it is also the time for Shuyang Branch and us to enrich personnel. Through the network, talent market, employee referral and other means, a large number of sales and technical personnel have been recruited to meet the demand for talent reserve.

In 2.20XX years, the training of enterprise management system 1 time, safety production training 1 time and new employee training were held, and the assessment results showed that the results were satisfactory. It is suggested that all employees of the company get together at various opportunities to have a heart-to-heart talk, which may increase the centripetal force and harmony of employees more than theoretical training, but we must choose a good theme. In view of the low score of after-sales satisfaction in 20XX years, it is necessary to do more manners and etiquette training for the reception staff in the after-sales service department, polite language training in the reception process, etiquette and standardized language training in answering and returning calls, and improve their service awareness and professional level. As the person in charge of the personnel administration department, I failed to carry out team spirit training and related etiquette and service standard training in time, which is something I should review. Through everyone's efforts and the cooperation of the after-sales front desk, I tried my best to make 20XX fine and strictly follow the operation standard process.

3. Personnel evaluation. In 20XX, 3 excellent employees, sales experts 1 person, technical experts 1 person, service pacesetter 1 person, excellent managers/supervisors 1 person were positively evaluated, and 7 people were reported to the group company. However, the middle-level managers' public opinion evaluation form has not been implemented, and it is suggested to conduct anonymous public opinion evaluation at the end of the year.

The new enterprise management system and employee handbook were drawn up in June, and were implemented from August 1 year. Compared with the initial stage of the company, the new system clearly supplemented a lot of contents and implemented form management. However, because my work is not in place and my enforcement is not enough, there are some problems in the supervision process. "Execution" is the top priority of HR department, because rules and regulations are a core of company management, which needs the support and cooperation of managers and supervisors of various departments after the year. * * * Strengthening the "5S Management" will ensure that the company's rules and regulations system can give full play and promote the company's all-round development.

5.20XX In the first half and the second half of XX, the fixed assets, workshop tools, office supplies and low-value consumables of the company were counted twice and registered in detail, which made the company's goods management more perfect and meticulous.

6. The original office equipment and external consumables have also been inspected by the market, and the suppliers have been changed again, reducing the maintenance cost. However, some items (such as the multifunctional printer of the former customer service department and the after-sales front desk printer) have a long service life under overload, and the damage frequency is high, which also increases the office cost. According to the company's development and work needs, the customer service department needs to purchase a copier again, and has submitted the 20XX annual procurement plan.

Of course, the work of the personnel administration department is not limited to the above points, but also some subtle aspects, such as employee file management, social insurance handling, uploading and distribution, visitor reception, official car management, preparations for outdoor auto show promotion activities, coordination among departments, logistics service guarantee and paperwork. We urge the company leaders to guide and criticize the shortcomings in their work. In 20XX, we will work harder to continuously improve our business level and comprehensive ability for the company.