What are the telephone interview skills that HR specialists must know?

What are the telephone interview skills that HR specialists must know?

What are the telephone interview skills that HR personnel must know? Interview is the most important stage in the whole job search process. Success or failure depends on your short performance in the interview. Everyone can have an excellent interview to see what telephone interview skills HR specialists must know.

What are the telephone interview skills that HR specialists must know?

It is impossible to conduct a comprehensive investigation on the applicant at one time, and on the other hand, it provides convenience for the applicant in disguise because of its limitation of not being able to face to face. Therefore, the recruitment reminds you that in order to improve the accuracy of the interview, you must carefully read the resume of the applicant before the telephone interview, find out the suspicious points of the resume and your own concerns, so as to conduct targeted investigations in the later interview process.

In the whole process of telephone interview, we should fully respect the candidates. In addition to politeness, HR Commissioner should also pay attention to the following points: first, confirm with the other party; Second, confirm with the candidates whether it is convenient to answer the phone; Fourth, we should use concise words to investigate what we want to understand; Fifth, we should pay attention to the time of reply agreed with the candidates at the end of the interview.

You can't observe candidates in telephone interviews.

It can only be distinguished by listening to the candidates' answers, so listening is particularly important. In fact, you can still hear some useful information through the speed and tone of the candidates. In addition, as a recruiter, we should pay attention to the excerpts of the conversation when listening to the telephone content, which can be used as proof of a certain judgment.

Telephone interview time

10: 00-11:00 or 2: 00-4: 00 pm is appropriate, avoiding eating and possible busy periods. The interview time should not be too long, not more than half an hour. After all, it is inconvenient to call for a long time, and too long will also cause negative reactions. Time can't be too short. After all, it's a telephone interview, not a telephone interview. Too short a time will make job seekers feel arbitrary or directly give them hope or disappointment. At the same time, we should control the initiative of telephone, express our meaning directly, and learn more information in a short time, instead of letting job seekers talk or chat. According to experience, the communication time of telephone interview is 15 minutes to 30 minutes.

After the telephone interview

Supplement the record information of telephone interview, register and classify each job seeker, which can be divided into re-examiners, undecided, reserved talents, eliminated and so on. It is suggested that candidates who can have a second interview should be notified not at the first time, but one day later, and candidates who are particularly in short supply are no exception. This is where the contest and tug-of-war between the interviewer and the job seeker began.

Limitations of telephone interview itself in the interview process

Therefore, we often combine other methods, such as on-site interview and video interview. The evaluation of job seekers is not only in language expression, but also through in-depth analysis of job seekers' on-site reaction, expression and body language. Therefore, we usually put the telephone interview in the first round. When we get the resume of the job seeker and preliminarily judge that it meets the basic requirements of the company, we will conduct a telephone interview first, and then screen out a group of companies with similar intentions and values in this way to avoid wasting too much time of the job seeker and interviewer.

What are the telephone interview skills that HR specialists must know? What should I pay attention to during the interview?

1. Introduce yourself briefly.

At this time, the interviewer always looks at our language organization ability and expression ability, and also at whether we have stage fright.

2. What is the reason for your resignation from your previous company or unit?

At this time, the interviewer wants to see the psychology of our candidates. At this time, you must think clearly before you answer.

3. Talk about your shortcomings

If you are employed by our company, what salary do you require or hope?

5. What do you think of the company's frequent meetings or overtime?

6. How to understand the position of recruiter?

7. What do you think is the most important thing in this job?

If I am a human resource manager, I want to recruit a recruiter. My answer is: strong communication and coordination skills, familiar with the recruitment process, understand the recruitment methods.

9. What are my greatest strengths and weaknesses in this position? My answer is: I think my greatest advantage is that I am full of strong enthusiasm for the industry of human resource management, and I am currently participating in the training of human resource management. My weakness is that I have no relevant working experience in human resource management.

10, if you knew "this is not right", would you still follow the instructions of the supervisor?

1 1. A Commissioner of the Ministry of Commerce suddenly resigned, and the marketing manager asked the Human Resources Department to recruit in place within 1 week. Q (1) How do you communicate with the marketing manager? (2) Please draw up a recruitment plan.

12. Among the five college students as a reserve, 1 is suitable for the talent echelon of the company. The company wants to train them into middle managers. Please make a career development plan for this employee.

13. Suppose you are the recruiter of the company. One day, the manager of the sales department came to see you and said that the business is developing rapidly, and you need to recruit five salespeople and 1 sales support specialists at once. What would you do?

14. If you are in charge of managing employees' labor contracts, one day the manager of the sales department comes to tell you that he doesn't want Xiao Wang, an employee in his department. How will you give him advice?

If the final result is that the company intends to negotiate with Xiao Wang to terminate the labor contract, and Xiao Wang agrees, how much economic compensation does the company need to pay Xiao Wang? (Need to explain the basis and thinking of calculation in detail)

case analysis

Mr. Liu joined a company, signed a three-year contract and a three-month probation period with the company on the day he joined the company, and paid social security for him, so his salary was settled. Before the expiration of the probation period of 10, the company assessed Mr. Liu and found him unqualified. Through negotiation between both parties, the company agreed to extend Mr. Liu's probation period 1 month. Five days before the expiration of the second probation period, the company made an evaluation and found that he was still unqualified. 65438+1On October 28th, the company informed Mr. Liu by email and decided to terminate the contract with him, but Mr. Liu didn't give any feedback. Now Mr. Liu asks the company to give it to him. So if you are the person in charge of the company's related events, what do you think of this matter and how to deal with it?

group discussion

There are seven things. According to your own ideas, rank these seven things in one day and give the reasons for ranking.

1. The CEO of the company asked to give him the personnel report to prepare for next week's meeting.

Two new employees joined the company.

3. A department employee is dissatisfied with the performance appraisal and has a dispute with the department head.

The supervisor asked that he must be given the interview yesterday.

Pay tomorrow, but your salary report has not been submitted to the finance department.

Five candidates will be informed to attend the interview tomorrow.

7. A colleague went through the resignation formalities today.