Summary of monthly administrative work in 2023

2023 Administrative Monthly Work Summary 5 Articles

A period of work is over. Let's sum it up and record it in the work summary. The following is a summary of the monthly administrative work in 2023, which I carefully arranged for you. I hope it will help you.

Summary of monthly administrative work in 20231June, the work mainly focused on the company's business policies and objectives, closely following the company's various arrangements. The work in June is summarized as follows.

Administrative work can be divided into three aspects:

First, personnel management.

1, according to the actual needs of the staff of the municipal company, reasonably recruit a group of employees in a targeted manner;

2. Complete the personnel examination and approval work such as entry, confirmation, resignation and post adjustment of personnel in various departments, and report it in time;

3. Standardize the personnel files of all departments and establish electronic files of employees, strictly review the files of all employees, and supplement the files with irregular information.

4. Strengthen internal governance and evaluation; Improve employee performance appraisal methods and establish performance appraisal governance programs for each employee;

5. Job responsibilities: a clear division of labor has been made for employees in each position, so that each employee can clearly understand his job responsibilities;

6. Communication with leaders;

Second, the administrative work

1. Successfully organized the company's first employee training, and worked out a long-term training work plan according to the needs of working conditions;

2, purchasing daily office supplies, make the staff work smoothly;

3. Communicate with relevant functional departments to make the company's external work smooth;

4. Strictly review the receipt and use of office supplies internally, register the receipt of items, and purchase office supplies reasonably. Revise and improve the reward and punishment system and incentive mechanism;

5. Strengthen training and improve the training mechanism; The competition of enterprises ultimately boils down to the competition of talents. At present, the comprehensive quality of personnel in various departments generally needs to be improved, and it is necessary to formulate training plans according to the actual situation to make the training work play a practical role;

6. Assist the work of various departments, strengthen communication with employees, strengthen unity, and quickly create a good office environment;

7. Strengthen the file management of the company and strengthen the confidentiality management. The administrative department will strengthen the modern management of archives, implement the computer management of archives, strive to realize the electronic management of archives and the management of confidential documents as soon as possible, and strengthen the collection, transmission, circulation and custody of confidential documents;

8. Strengthen labor and personnel management. The standardization of labor and personnel management still needs to be strengthened, the management level should be improved, and the management of personnel files should be improved, from simple manual labor to excessive management of modern human resources;

9, the implementation of networking, improve the company's work rate, and gradually move towards paperless office;

10. Organize employee activities, strengthen corporate culture construction, and make employees have a good sense of personal motivation and belonging to the enterprise. The administrative department has made some achievements in June and July, but it still needs to work hard, strengthen its study, actively cooperate with the work of various departments, and make every effort to raise the company's image and work level to a new level.

In August, as a clerk in the personnel general affairs department, with the care and guidance of the leaders of various departments of the company and the support and help of colleagues, I reviewed the monthly work summary in 2023. This month, I have completed my own work and all the tasks assigned by the leaders, and I have improved in all aspects, but there are still some shortcomings. I need to continue to study and accumulate work experience in the future, and use my knowledge to make up for my shortcomings. Now I will summarize my work this month as follows:

I. Work aspects

1, performance

A, be strict with yourself, in the work, use the system and discipline to regulate all your words and deeds, strictly abide by the rules and regulations of the organs, respect the leadership, unite with comrades, be modest and prudent, take the initiative to accept opinions from all sides, and constantly improve the work. Be able to finish your work rigorously, meticulously and practically.

B, know the priorities and be more organized. Office is an important hub department in enterprise operation. It coordinates and communicates a lot of work inside and outside the enterprise, thus giving information, which determines the complex characteristics of office work. Every day, in addition to their own work, there are often unplanned things that need to be dealt with temporarily, and they are generally urgent, so people have to rest assured and get rid of the work at hand first.

C. Although I have made some achievements in my work, I will inevitably make mistakes. In order to avoid the recurrence of similar mistakes, I constantly sum up my experience in my daily work. And actively consult and learn from leaders and colleagues.

It is not easy for everyone to work in the same company. Can get along well with colleagues in daily work, and can actively cooperate with and assist other departments to complete the work.

2, work harvest

A, work sensitivity has improved, I can take the initiative to report work progress and results to the leader;

B, the ability to adapt to work has gradually increased, and I am now very adapted to the work arranged in the later period.

3, insufficient

A, the degree of job care is still lacking; In our daily work, we often waste time or redo because we are not careful enough. I believe that in the next work, I will definitely finish every job seriously, carefully and carefully;

B, the reception and service of foreign guests are not warm and generous enough; As an office clerk, it is my duty to do a good job in reception. Because I don't have enough experience in this field, I can't do every reception well. In the future reception work, strive to be warm and thoughtful, patient and meticulous.

Second, the next work plan

According to the shortcomings in the above work, I will continue to improve, improve my self-awareness and work efficiency, and strive to do everything well in my work!

Generally speaking, I have been working hard these months. Although there are some shortcomings, my work is really not saturated, and sometimes I feel I don't know what to do, but I believe all this will disappear with my continuous efforts. I am very grateful to the company leaders and colleagues for their support and affirmation of my work. I believe that I will do better and play better in the post of administrative clerk in the future! Do your part for the future of the enterprise. I also hope that through the efforts of all employees of the company, the company will be pushed to the peak one after another.

Summary of 2023 Administration Monthly Work 3 If you want to do a good job at the front desk, you must have a deep understanding of the front desk work. This position not only reflects the image of the company, but also is the first impression of foreign customers on the company. Therefore, from welcoming guests the day before yesterday, a good start is half the battle. In my opinion, no matter which position or job, it is a part of the overall organizational structure of the company and is for the overall goal of the company. Although I have only been in the company for more than two months, I have a deep understanding of the company's work, which prompted me to further think about how to do my job well. The following is a summary of my work since August:

First, go to the company security guard to get the newspaper of the day every day. When you get to the office, you should do a good job of sorting out the front desk and check whether the power supply is all turned on. Clean the leadership office and the front desk hall. And always keep the front desk lobby clean and generous. Sort out the work to be done that day and record it on the memo. The newspaper you read every day should be sorted out. Check whether there is enough drinking water and it is not collected in time.

Mineral water consumed during the meeting should also be checked and replenished every day. At present, when printers, copiers and fax machines are out of ink, they should be replenished in time. All departments of the company should report for repair in time if they have defective articles, appliances and equipment. Check the office supplies you need every day, and if you don't replenish them in time. Clean up the front desk when you leave the company and make sure all the power is turned off. Check whether there is any unfinished work in the memo of the day.

Second, you must register to send and receive faxes. Pay attention to who the fax is sent to, and make sure that the other party has received it and there is no omission. When you receive a fax, you should pay attention to who the other party sent it to, and ask the contents and pages of the fax clearly to avoid receiving spam messages and wasting company resources. The received fax will be forwarded to the relevant personnel in time after it is confirmed that there are no omissions.

Third, the front desk receives guests. To do this work well, the most important thing is service attitude and service efficiency. When you see a guest, you should immediately get up and say hello. For the guests visiting for the first time, ask the other person's name clearly, find out who has something to do with it, and inform the relevant person in charge after understanding the purpose of the visitors. Among them, it is also necessary to know whether to leave the guests in the lobby or reception room, or to lead them to the office and reception room of the person in charge. Smile at the guests, be patient and meticulous, and be kind and generous. Take the guests to their seats and pour water. A moment, please.

Fourth, pay attention to polite language when answering the phone. In the company's standard language, outside: Hello, Anshan Long Yuan Company! Then ask what's the matter, ask who the other party is looking for, what's his name, what's the matter, and inform the relevant personnel after knowing the situation. Insider: Hello!

Verb (abbreviation of verb) Management of company official seal. Whoever uses or borrows the official seal must be approved by the general manager under any circumstances. And make records, please sign on behalf of the general manager. When borrowing the official seal, there must be administrative personnel to follow it all the way.

Six, every Monday to ask whether to open the general assembly and notify the relevant departments. Put a monitoring desk every Wednesday to remind the leaders. Minutes and briefings of the last meeting of the group company every Wednesday. Organize and record the documents that need to be signed by the general manager every Tuesday and Thursday, submit them to the general manager together, and return them to all departments after signing. Make three attendance sheets, meal cards and desk attendance every month. Report the phone bill to the company employees every month, and the company's fixed telephone will charge the phone bill.

Seven. File management. Do a good job of filing company documents. Including: internal official letters, red-headed documents, meeting minutes, briefings, etc. And be familiar with the storage location of each file.

I have worked at the front desk for more than two months. I know I still have many shortcomings. I will work harder and do my job more seriously. In September, we should constantly improve our image, make a good work plan for September, and improve the quality and efficiency of our work.

(1) Strive to improve the quality of work and do things more efficiently and with better quality. Better service attitude, accumulate experience in important work, and leave a good impression on every guest. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.

(2) Strengthen the study of etiquette knowledge and public-private relations.

(3) Strengthen communication with all departments of the company. Knowing the development of the company and the work content of each department, with these knowledge reserves, on the one hand, you can answer customers' questions in time and answer the phone accurately.

(4) Strive to create a good prospect environment. Maintain the good image of the company.

(5) Be familiar with the company's filing documents in the shortest possible time and cooperate with all departments to do a good job.

April has passed, and under the strong development momentum of the company, our business has ushered in one peak after another. While we are happy for the company, we also warn ourselves that only by doing better can we keep up with the development of the company. Business people are trying to do a good job for the company, and managers are leading the company, so that the company can make steady and rapid progress. As a logistics department and a member of the administrative department, we should do our own job well and do better at the same time. We should do better at the front desk of other companies. At the same time, think of places that others can't think of. We can do it: everyone has me, and everyone has me! In this city, there are many guarantee companies, and several of them have the same advantages and strength as our company. We will not stop because the company is doing well and the company is developing. We should also improve our service quality and contribute to the development of the company. In the increasingly competitive guarantee industry, only with its own unique competitive advantages can it stand out in the fierce competition. So after work, we will also get together to discuss how to expand our services, make our services have _ _, and make our customers become loyal customers of _ _.

The charm of service lies in the subtleties. Although it is small, it is sometimes more valuable. We read an article saying that there is a hotel abroad. The front desk will record the customer's information in detail, send blessings on the customer's birthday, remember the customer's little habits, and send some nursing tips suitable for the customer. These actions are small, but many customers will choose to stay in this hotel when they arrive in this country. So don't underestimate the usual subtle movements. Butterflies flap their wings in the tropics, and distant countries can also cause hurricanes. The "butterfly effect" exists widely in society. We should also pay more attention to service, so that our subtle service can contribute to maintaining customers and developing loyal customers.

The existence and development of an organization depends on various endogenous and exogenous variables. However, it is necessary for enterprises and institutions to implement team spirit and team working mechanism in the three most important links of decision-making, management and innovation. To form the company's core competitiveness and make the company win in the competition, it is also necessary to enhance the company's special human capital and "exercise" through challenging practical work.

And give full play to "pygmalion effect". Through the front desk work, customers are satisfied with both _ _ and _ _ services. Eventually become a loyal customer of _ _, and bring more customers to _ _. Only by effectively motivating and strengthening employees' work motivation can we give full play to employees' value. Through daily work inspection and observation, the front desk staff conscientiously do their job well, always strictly demand themselves as the representative of _ _, so as to make customers happy and satisfied, properly handle emergencies, show smooth and mature service ability and flexible and effective handling power, and add points to the impression of _ _ in customers' hearts.

May and August have passed, and I have been a receptionist for nearly a month before I know it. The front desk has not made a huge and direct contribution to the development of the company like the business, marketing and finance departments of the company, but since the company has set up this position, the leaders definitely think it is necessary to exist. Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company. During this month, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Of course, there are still many shortcomings to be improved. Now I will summarize my work as follows.

First, the daily work of the front desk

1, front desk reception

The receptionist is the first person to show the image of the company. I treat every visiting customer warmly in strict accordance with the company's requirements and point them to the relevant office. For door-to-door salesmen, I greet them politely and file their practical business cards and brochures for future work. In recent years, * * * has gained about 160 users.

2. Telephone answering and transferring, fax copying and letter distribution

Seriously answer any call, the accuracy rate is 98%; Be able to deal with harassing calls tactfully and reasonably, and improve work efficiency; When sending a fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. If there is a letter, it will be handed over to the relevant personnel in time.

3. Handling of temporary events

When there is not enough water in the drinking bucket, we will ask Dahe people to deliver water in time. When the items needed by the front desk are not enough, they will apply for purchase in time, such as paper towels, copy paper and disposable paper towels. When the printer is out of ink, it will call the ink adding business personnel to add ink. When the office phone bill is running out, go to the business hall to deposit it in advance. If the items in the office are broken, such as the air conditioning switch and the lights in the bathroom, they will call the state-owned property in time to let the property master check the reasons and let the property master install the equipment they need to buy. The fault of the switch attendance machine is directly solved by contacting the merchant after sale. If there is a problem with the telephone line, ask the telecommunications bureau for help. In short, we will find a way to solve the problem in time.

Second, the comprehensive affairs work

1, room, air ticket and birthday cake reservation

When the employees of the project department need to book air tickets or air tickets on business trips, I will contact the ticketing in time and keep track until the air tickets are delivered to the company, which will affect the business trip for free; So far, about 70 tickets have been booked. For leaders or colleagues who need to make a reservation when they come to Zhengzhou for business, I will send a text message or call them to confirm the hotel details after booking; And the employee's birthday cake reservation. I will confirm the time with the staff one day before the reservation and tell Wang Lanying to have a birthday greeting on OA on his birthday.

2. Filing and registration of office assets

The training materials and confirmation letters received from the personnel of the project department are put together in file bags; The newly purchased books in the office will be stamped by Zhang Lixian and numbered to facilitate asset management. There are 37 books in the office at present. Other office equipment (such as notebooks, CDs, sockets, etc.). ) are also registered in detail, and employees also sign and register according to company regulations when borrowing.

3. Attendance statistics

Before 25th, the attendance details are derived from the attendance machine. If it is unclear, I will send an email to check with you, and then make statistics and summary, which can be sent to Wang Lanying on time.

4. Organize employee activities

Organize employees to go to Agricultural University at 5 pm every Wednesday, which improves team awareness and exercises well. During this period, a table tennis competition was organized, but the effect was not particularly satisfactory, which is also a place that needs to be improved in the future.

Third, other work.

While completing my own work, I also help to complete the work of other departments. Such as assisting the personnel of software project department to bind project documents; Assist Xue's work in the marketing department, send gifts to customers with him, and make tenders. In this process, I also gained some new knowledge.

Fourth, shortcomings in the work.

1. I didn't make a good plan when purchasing office supplies, and I didn't consider it comprehensively enough. I only see what is missing in front of me, which requires me to pay more attention and worry more in the future.

2. There was an error in attendance statistics. Although it was corrected at that time, it had little impact, but it also reminded me of the importance of being careful. After the attendance is completed, you must check it carefully and confirm it before sending it out. There are also some letters of the same type. If you send it out with mistakes, it is easy for others to think that you are a careless person. Although this kind of mistake only happens occasionally, it must be avoided as much as possible.

It is not effective to organize outdoor activities in hot weather. In the middle, I also discussed with Zhang Li to organize indoor activities, provide chess and checkers suitable for indoor play, and organize their implementation, but this still failed to achieve the effect of outdoor sports. The solution to this situation is still under consideration.

Work plan for May and September

1, improve your initiative and communication skills, pay more attention, be careful and consider all aspects, in order to better complete the work.

2. Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, we can answer customers' questions in time and accurately, and transfer calls accurately; Or simply answer customers' questions within your power.

In the past August, I especially want to thank Zhang Li for his help. She taught me a lot with enthusiasm and patience, and she trusted me. I am honored to have such a colleague, and I am proud to be in such a company that treats employees well. Now is a new month. In this month, I will be down-to-earth, seriously complete my work, and do my bit for the development of the company!