Hotel Floor Manager Job Description

China recruitment hotline hr33 summarizes the responsibilities of the floor manager.

1, carry out the work instructions of the general manager, complete the daily work of the floor under the leadership of the general manager, and be responsible for and report to it. 2. It is necessary to ensure that on-the-job personnel take up their posts on time, provide warm and thoughtful services, and make the waiters strictly perform their duties of providing quality services. 3. Understand and answer all kinds of questions raised by subordinates at any time, and be responsible for tracking and solving them. 4. Responsible for ordering food for the team and determining the table standard. 5. Attend the company's supervisor meeting and the daily training of B-level. 6. Before the market opens, inspect the decoration, music and lighting of the restaurant, set the table and the arrival of the waiter. 7. Insist on the management, inspection and supervision of the service site, and do all the work in strict accordance with the service process and quality requirements of the restaurant. 8. Contact with the guests more to find out their satisfaction with the dishes and services. 9, responsible for handling the mistakes in the service and guest complaints, coordinate the relationship between the guests and service personnel, to ensure that the guests are in a good mood. 10, responsible for coordinating the relationship with other departments of the company and coordinating the subordinate supervisors and service posts. 1 1, responsible for establishing the service procedures, service efficiency and service effect assessment and inspection standards of restaurants. 12, you must personally participate in some large or important reception work. 13. Verify and complete various related business reports on time.