What is customer service outsourcing?

Customer service outsourcing means that enterprises outsource some repetitive non-core or core business processes to professional service organizations, and external service providers own, control and manage these processes according to measurable performance evaluation indicators defined by both parties.

The types of outsourcing include: customer service online outsourcing, 400 hotline inbound outsourcing, telephone sales outbound outsourcing and so on.

Advantages of customer service outsourcing: 1. Enterprises choose to outsource customer service to external professional companies in order to maintain the core competitiveness of the organization and rapidly expand service energy, but also to reduce operating costs and improve customer satisfaction;

2. Customer service outsourcing service industry is a long-term, strategic, mutual penetration, mutual benefit and win-win business entrustment and contract execution method!