Detailed Rules for the Action Plan of "internet plus People's Society" (II)

Details of "Internet Plus" 2020 Action Plan

Widely apply basic capabilities to improve the achievements of action construction, lead the innovation of management service model, and form adaptation? Internet plus? New forms of human resources and social security work.

1. Online service. Establish a unified public service information platform, unify the online service portal, and realize full-service and multi-channel convenience service. To build a unified online service hall, all services with online processing conditions should be accepted online, processed online, and fed back online, and provide online real-time query services for processing progress and processing results. Should it be handled all the time? . For the time being, we don't have anything to do online. It is necessary to answer the questions of the masses in time through online consultation, online guidance and online appointment. To realize the connection of online and offline services. Promote new models such as online rights protection, online mediation and arbitration, and online vocational training. Improve the telephone service capacity of 12333, vigorously develop service channels such as mobile phone client, self-service terminal and wechat, realize the integration among online channels, and link with the service in the physical lobby. With the help of social service channels such as banks, hospitals and pharmacies, we will provide more convenient services for the masses.

2. Collaborative services. Simplify and optimize business processes according to the requirements of decentralization. Give full play to the identification function of social security cards, and promote the card. According to the unified standard, the electronic document system will be built and the business entrance will be unified. Promote the coordinated handling of employment and unemployment registration, social insurance registration and employment filing. Build an online and offline rights protection platform to support information cooperation and sharing in cases such as letters and visits, social security fund fraud, labor and personnel disputes, and labor security supervision. Construction and improvement of cross-regional business cooperation platform to promote cooperation in different places. Relying on the national data sharing and exchange platform, we will promote information sharing with other government departments, further reduce paper proof materials, and support relevant departments and social institutions to verify the participation in insurance according to regulations. Encourage cooperation with relevant departments to establish a green channel for online talents.

3. active service. Using big data technology, through real-time perception and dynamic analysis of service requirements, we can provide more personalized active services for all kinds of service objects. The client wants to see me? For what? I'm looking for a client? . Through the integration of population, employment, social insurance and other data resources, we can accurately perceive the employment, entrepreneurship and talent service needs of workers and provide targeted services; Accurately perceive the needs of key groups such as unemployed college graduates and people with employment difficulties, and implement classified assistance and precise support; Accurately perceive the social security demands of the broad masses and provide caring services. Use life trajectory information such as travel, medical care and consumption. Grasp the personnel status dynamically and assist in judging the qualifications of the insured. With the help of mobile internet, biometrics and other technologies, we will promote the remote certification of treatment and enjoyment qualifications. Actively use the new Internet media, solve doubts and doubts around the concerns of the masses, and respond to public opinions in a timely manner.

4. Guidance services. Build? Employment d chart? Display the supply and demand of human resources market in various regions, industries and positions in an all-round and multi-dimensional way, guide the orderly flow of workers and rational job selection, guide employers to set up reasonable recruitment plans, and guide training institutions to develop more targeted training courses; Construct talent supply and demand index, monitor talent demand online, release information on talent supply and market demand in time, guide workers to make reasonable career development plans, improve professional skills, and guide employers to optimize human resource structure; Through data comparison and correlation analysis, locate the uninsured objects, clearly expand the focus of the crowd, explore the use of social networks, urban services and other Internet service portals to push the enrollment tips, provide online self-help enrollment, renewal of insurance, payment and other services, guide the masses to participate in social insurance, and promote universal enrollment.

5. Accurate supervision. Build a regulatory monitoring platform based on big data to improve the pertinence and accuracy of regulatory monitoring. Promote the establishment of a unified online labor employment filing platform and strengthen the dynamic monitoring of labor employment. Using Internet data, we can find the clues of labor security violations, and compare them with employment, social insurance and labor employment information, determine the employers that need to be monitored, and implement labor security supervision in a targeted manner. Using big data, smart maps, unified communications and other technologies, an intelligent law enforcement dispatching command platform is established to provide technical support for emergency command, law enforcement dispatching and mobile law enforcement. Promote one-card medical treatment, and realize all-round intelligent monitoring of medical service behaviors such as outpatient service, hospitalization, online and offline drug purchase by combining the information of the insured's card for medical treatment and drug purchase. Improve the supervision system of social insurance funds, promote the integration and application of social insurance with big data resources such as finance, taxation and financial supervision, screen social insurance fund fraud and illegal activities, and realize accurate investigation and punishment. Establish a decision support system based on big data to timely perceive the implementation of policies and promote policy improvement. Build an unemployment early warning system and a human resources market supply and demand information monitoring system based on big data analysis technology.

6. Credit supervision. Rely on? Social credit system? Establish a new business classification model, and implement incentives such as credit commitment, priority handling and simplified procedures for honest and trustworthy subjects. Explore social security cards to check the credit status of cardholders, authorize the online business scope at different levels, and set the loan amount and loan cycle for start-up enterprises. Promote the simultaneous review of the credit status of civil service recruitment, honor recognition and other business links. Strengthen the credit management of employers, human resources service agencies and social insurance agreement service agencies, crack down on illegal acts of employers and punish them according to law? Black intermediary? As well as acts of dishonesty such as violation of regulations, fraud and insurance fraud of the agreement institutions, and guide the social integrity culture.

(3) Social cooperative development action

We will export the achievements of basic capacity improvement actions and the service resources of human resources and social security system to the society, encourage social forces to participate in innovative services, and support mass entrepreneurship and innovation.

1. Basic ability output. Establish a social security card service platform open to the society, support other government departments and social institutions to provide services to urban and rural residents through social security cards, and rely on social security cards and personal identity authentication platforms to carry out real-name identity authentication. Open social security card payment and settlement interface, and support application integration with various social payment channels. Build a unified and open medical insurance settlement interface, and support relevant institutions to carry out applications such as online drug purchase.

2. Business capability output. We will build a unified data open platform, open resource directories and application specifications, and gradually promote the opening of non-confidential and non-sensitive public data resources and service resources to social compliance on the premise of ensuring information security and personal privacy. Open the verification interface of license information such as vocational qualification certificate, vocational skill grade certificate, professional technical qualification certificate, technical college diploma, employment and entrepreneurship certificate, and support the integrated application of other government departments and social institutions. Open inquiry service interface, provide inquiry services such as employment experience information and insurance information to units and individuals, and open recruitment position information to social human resources service institutions.

3. Crowdfunding crowdsourcing. Actively absorb social forces? Internet plus club? Build and support entrepreneurs and social organizations to develop derivative service products. Build a public-oriented entrepreneurial service platform to provide entrepreneurs with online services such as project development, entrepreneurial guidance and follow-up support. Build a public welfare information service platform for family service industry and develop an Internet family service model. Build a networked talent exchange and cooperation platform to provide docking services for all kinds of talents and project needs. Carry out information mining and analysis of medical insurance diagnosis and treatment, realize health monitoring and early warning, and provide personalized health management services for insured personnel. Collect innovative projects and ideas for improving people's livelihood services by using the Internet for the society, use people's wisdom to promote the application of people's livelihood service resources, and form a good ecology of cooperation and co-creation.

Third, safeguard measures.

(1) Improve policies and measures. Focusing on the requirements of human resources and social security reform and innovation, we will further improve policies, regulations and systems and optimize? Internet plus club? Develop the environment. Support the use of electronic data and electronic signatures to ensure the online whole process of various businesses. Standardize the issuance and use of social security cards to protect the rights and interests of cardholders using cards online and offline. Formulate a management system for the open sharing and use of human resources and social security public data resources.

(2) improve management. Simplify and optimize business process and public service process, reduce processing links and shorten processing time. Integrate and optimize the service window and implement the comprehensive teller system. According to the power list and responsibility list, comprehensively sort out and compile the public service catalogue, and promote the standardization of management services in the field of human resources and social security. Comprehensively clean up the certification materials and business documents related to public service matters, and explore ways to handle business without filling out forms. Establish a cross-disciplinary and cross-departmental collaborative handling mechanism for public service matters.

(3) Improve technical support. Promote the provincial centralization of human resources and social security information systems and build national integration? People and social clouds? Accelerate the extension of information network to the grassroots level. Formulate information technology standards for basic information base, cloud platform and public service information platform, standardize access interfaces, and ensure orderly docking of various systems and applications and safe access of third-party applications.

(4) Strengthen safety precautions. Accelerate? Internet plus club? Build an information security system, implement an information security level protection system, strengthen password protection in accordance with the national password management policy, and promote network-wide security monitoring. Establish data classification application and classification protection mechanism, external agency access security review and verification mechanism, and online service user identity authentication mechanism to effectively protect information security and personal privacy.

Fourth, organize the implementation.

(1) Strengthen organizational leadership. Human resources and social security departments at all levels should attach great importance to it, earnestly strengthen organizational leadership, make overall plans and coordinate solutions? Internet plus club? Major issues in the implementation, clear division of responsibilities, improve the working system, form a joint effort to ensure the healthy and orderly development of various innovative businesses.

(2) Establish linkage mechanism. The ministerial level is mainly responsible for planning guidance, standard setting, experience summary and implementation, and overall arrangement of national key construction tasks; The provincial human resources and social security departments should combine local conditions, organize and implement various action plans, fully mobilize the enthusiasm of grassroots people, and further expand the theme of action.

(3) Strengthen the allocation of resources. Make full use of existing funding channels and actively strive for financial support. Encourage the use of government procurement, service outsourcing, cooperation between government and social capital, and social crowdsourcing to guide social capital to participate? Internet plus club? Action, to further broaden the funding channels.

(four) to carry out demonstration pilot. Encourage qualified regions or business areas to carry out? Internet plus club? Innovative application pilot, through the development of technological innovation, business optimization, management improvement and other aspects. A number of replicable and popularized practice schemes and development models have been formed.

(5) Strengthen team building. Improve the mechanism of talent training, incentive and guarantee, and establish adaptation? Internet plus club? The required innovative talent team. Vigorously carry out training and exchange activities, strengthen the right? Internet plus club? Adaptability of working mode and improvement of working level.

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