Interview resumes of McDonald's and KFC?

Basic requirements for recruitment and employment

First, college degree or above

Second, the local urban hukou

Under 3.30 years old, male or female.

Fourth, be enthusiastic about the service industry.

Fifth, it can adapt to shift work and high-speed and fast working festivals.

6. Good communication skills and affinity

Basic recruitment process

After reaching the standard

formal

join

KFC

Interview process:

basic document

Preliminary inspection/inspection

notification

interview

deal with

clean bill of health

OJE

operate on a trial basis

Catering manager

grade

Strictly check before employment

General physical examination

area manager

Participate in the review

The interview time is only 5- 10 minutes.

The basic characteristics of the interview:

If there are more than 100 people in the interview, only 5 or 6 people will be left in the end, and many people will be eliminated in each assessment.

When you go to an interview, you should pay attention to neatness, be sincere, and be neither humble nor supercilious in answering questions.

Non-management staff contract and functional standards

Ordinary employees:

Not signing a formal contract; Working hours are calculated by hours, and signing a labor agreement does not enjoy any benefits provided by the company.

Trainee assistant:

Sign a formal contract; Enjoy the official benefits of the company; The contract is valid for one year.

Examination period of trainee assistant: about 6 months;

Assessment criteria for trainee assistants:

1, passed the assessment criteria for each position.

2, positive and enthusiastic work, serious and responsible, good performance;

3. Have good interpersonal relationship and team spirit;

4. Have certain management ability.

Our manpower training strategy

Be in the right position;

Encourage long-term career planning;

Combine personal performance to create the overall performance of the company;

Give timely and appropriate rewards to colleagues who have contributed;

Continuous improvement and synchronization with operation;

Multi-level training system;

Multi-level training system content:

More than 90% employees are the service and management personnel of the basic business unit-restaurants, and this proportion of employees has also formed a dual-department setup of Yum! China's distinctive brands in the training structure: training operation department, human resources department and "two HR departments".

On-the-job training for new employees

First, the memory game:

Content: Write down the names of all new employees within the specified time to see who remembers more.

Objective: To approach strangers boldly and quickly.

Second, language art training:

Objective: 1, communicate in a consulting tone;

2. Learn to be tolerant and enthusiastic

Trainee assistant management system training

One is the training of personnel, cost, ordering, scheduling and other fast food management systems.

Two, the international chain enterprise work experience, lifelong work, life skills

Third, professional courses such as management, communication and leadership.

Fourth, there is a broad space for development.

The future development of vocational training may be:

Assistant restaurant manager

assistant manager

Restaurant manager or even a higher position.

The purpose of the people planning process (PPP) is:

Contact personal goals, group goals and business plans.

Provide a comprehensive performance and development system

Create an environment where you can give full play to your potential.

Stepped career development channel

Main technical requirements of ordinary employees' job functions

Ordinary employees rotate different positions every day;

Every employee needs to be technically "comprehensive";

Must fully master and skillfully operate the whole process;

The company does not allow any employees to be idle, but to help other busy employees when they are busy;

Even if the lobby floor is clean, we should keep cleaning it.

The sum of all raw materials used every day except drinks and other dressings, all sales and finished products is exactly the same as the quantity of raw materials;

For example, the chicken legs are thawed out of the cold storage and put into production, and the whole process is completed. The number of finished products and the number of outbound products is one to one.

Clean the floor of the hall.

receptionist

Kitchen food frying

Jibancheng food making

Oil filtration work

Refrigeration work

Basic post operation flow chart:

Working hours of employees

Work 40 hours a week

Daily working hours: 8 hours

Daily working hours:

9:00- 17:00

17:00-22:00 (closing time depends on passenger flow)

Staff growth ladder

Part-time employee

Formal employee

Trainee waiter

Assistant internship period is 2 months (trainee assistant)

Every final stage has a complete set of training.

assistant manager

Store manager

along with

New store

raise

Rising faster

The growth process of KFC managers;

Manage a restaurant

Management four,

Wu Jia restaurant

Management seven,

Shi Jia restaurant

Manage the market

If you have the ability, you will be promoted. It takes only one year and two months for the fastest store manager to be promoted, and the career development of employees is very rapid.

Regular 2-3 years can be a restaurant manager: restaurant manager-regional manager-regional manager.

Salary calculation method

Salary of restaurant manager: according to restaurant turnover (Chinese mainland's annual salary can reach about 50 thousand RBM)

According to the economic situation of different regions and the requirements of basic wage regulations.

Pay allowances to all employees during the training period.

The wages of ordinary employees or part-time employees are accrued by the hour (usually the wages are increased after working for 200 hours):

For example, in Shanghai, the initial hourly -4 yuan salary,

8- 10 yuan per hour

Yingkou, Liaoning: 3.6 yuan earned money every hour at the beginning of his employment.

The company wears stars on the chest of every employee. The more numbers, the higher the salary.

Clean the restaurant and get a raise when proofing.

Special jobs, such as cold storage, have high low-temperature subsidies.

Holiday work should also be improved accordingly.

(Skilled ordinary part-time employees: the total monthly income is about 800- 1000 or more)

The salary of assistant or above shall be accrued according to the monthly salary system;

Other wages are calculated according to the economic and consumption levels in different regions.

For example, the trainee assistant in Shenzhen is about 1800 yuan/month.

Haikou Trainee Assistant 1500 yuan/month or so.

The three-month probation period of Nanjing trainee assistant is about 2000/ month, and the insurance premium after becoming a full member is about 1600/ month.

During the Spring Festival: Manage employees to pay bimonthly salary.

Company benefits

Employees enjoy the insurance agreed by the company and are deducted from their wages.

Main reward systems and measures

Second, the company has formulated the "champion test" assessment requirements for restaurant sales and management.

First of all, the company formulates the annual performance appraisal gold medal reward system for senior employees.

Third, "Business Champion Challenge"

Annual Performance Appraisal System for Senior Employees-Gold Award Method

1. China District: A gold medal engraved with a flying dragon-"Golden Dragon Award" will be awarded to senior employees who have achieved excellent results in professional discipline;

Second, award outstanding medals to outstanding restaurant managers at Yum!' s annual meeting.