How to improve hotel management ability

How to improve hotel management ability

Managers need to constantly strengthen all aspects of learning and self-analysis, but also improve their abilities in many aspects. Through learning, we can get the sublimation of management.

First, loyalty is the best embodiment of managers' working ability.

Every manager has his own ability, and some have several abilities at the same time, but loyalty is the greatest ability of all. If a manager is disloyal to his superiors, there will be a lot of work that goes against or hides from his superiors, and the performance of the work will naturally fail to meet the goals of the department and the hotel. If a manager is not loyal to the hotel, it is a natural result to set out for his own interests everywhere and eventually violate the goal or purpose of the hotel. Even if an employee is excellent in many aspects, no matter how great his ability is, it is redundant because of the problem of loyalty. Like an arrogant and brave warrior. Although he has superb skills on the battlefield, he is not used. He is not a soldier he can rely on. Today's society is a slave society of money, and many hotel employees are unfaithful to the hotel under the temptation of money, which has caused huge economic losses to the hotel. As for the new employees who have only worked in the hotel for a few days through the recruitment process, it is not uncommon to leave without saying goodbye with important hotel information. Like hotel reservations, if there are problems, they are all carried out through personal communication. The hotel has no sound filing requirements and reservation center (of course, this is to encourage everyone to create more achievements and enthusiasm). I just didn't expect the consequences to be serious? .. (As long as you resign from the key department manager, you will inevitably take away a group of guests); Furthermore, for the implementation of the work system, we will give employees or managers the idea of being late for work (after criticism, education and punishment). The consequence of getting off work late is that we trained people but didn't keep them, wasting hotel resources in vain. Therefore, only loyalty is the greatest embodiment of all managers' abilities. Disloyal managers lack the best working ability, and even if there are more abilities, it is difficult for hotels to accept them. Why? There will be endless troubles.

Employee loyalty is equivalent to the cornerstone of hotel development. If there is a problem with employee loyalty, what impact will it have on hotel development? One vote veto? A reaction may occur. We can try to improve employee loyalty from nine aspects: this is my personal idea.

1. Do a good job in recruitment and lay a solid foundation for improving employee loyalty from the source.

2. Do a good job in induction training and treat employees well? Loyalty? Lesson one.

3. Strengthen the daily performance counseling of employees and conduct necessary social quality and moral education for individuals.

4. Overcome the management mode of "taking care of relatives and friends", treat employees as relatives and managers as the main people, and avoid the hotel becoming a family workshop management.

5. Standardize the system and strengthen the transparency of management rules.

6. Formulate reasonable and fair salary and welfare policies.

7. Retain talents by career, introduce initiative of management and reward (including spiritual and material incentives) in a timely manner.

8. Insist on retention and interview, and find out the real reason for leaving.

9. Managers should also talk about credibility with employees, and leaders should keep their promises.

Second, innovation is the biggest driving force for the survival and development of hotels (industries).

In the current market competition, the competition of independent innovation property rights has become the focus of hotel and even national competition (a large number of foreign hotel chains have flooded into China market). In order to occupy a place in the fierce market competition, hotels must carry out institutional innovation and technological innovation to improve their competitiveness. There are many kinds of hotels in China, but there are few hotels with special industries in China (Motel, Motel 168, Home Inn and Jingjiang Star), which is less than three-tenths of the chain declared abroad (especially high-star hotels). This innovation is not only an internal problem of the hotel, but also a prominent problem of the whole industry and even the whole hotel industry. Innovation is the main task of our hotel to build a century-old career. Facing the increasingly fierce competition in the hotel industry, our innovation can be considered from the aspects of making dishes, special services, functional innovation, skill innovation, management innovation and equipment innovation. At present, although we are in the forefront of the hotel industry in Hanjiang and even Putian, we still have a lot of room for development, which depends on all hotel managers to proceed from reality and constantly find something innovative around them to innovate and reform, in order to achieve greater development of the hotel. Managers and employees should be aware of a rule: when the hotel develops, employees have the opportunity to develop. In order to better play themselves and express themselves on this platform.

Third, saving is the first major means to control costs.

For those departments with a large number of low-quality consumables and frequently used electrical equipment and facilities, they can't get rid of the cost troubles caused by high loss expenses. The task of solving this problem naturally falls on our managers, who should make a systematic and detailed plan. Not long ago, we put forward effective control and management of tap water, ever-burning lamps, related appliances and energy on time, and serious waste in staff canteens. Although the effect is not obvious, it still sounds an alarm. For a hotel pursuing development, saving is not only a slogan, but also a reality, which must be realized in many ways:

1, saving production consumables. The production of consumables will always be the bulk of the hotel's cost, and the space saved here can be continuously excavated. Successful international and domestic large hotels usually take the following measures: improving equipment, improving operation methods, improving technological processes and improving working environment, especially recycling.

2. Management cost savings. A large part of hotel operating expenses is management expenses, which saves a lot of space. The aspects that can be considered to save management fees are closely related to hotel culture, which is determined by the top decision makers. In order to save management costs, we can consider from many aspects, such as: establishing a reasonable and streamlined organizational structure, lowering internal reception standards, reasonably arranging the attendance schedule of the fleet, establishing a strict reimbursement system and process, and controlling unnecessary reimbursement; Improve the effective management of public facilities and equipment, and reduce maintenance or repair costs.

3. The way and breakthrough of saving can be found according to your own problems, and you can't do it by following other people's suggestions. I think it is more important to establish a performance evaluation on savings. Only when Qi Xin cooperates with Qi Xin can the hotel save 1 yuan per person per day, and the effect of 10 yuan will be obvious.

Fourth, pragmatism is the general direction that all employees need to master.

? Pragmatic? All hotel activities should proceed from a pragmatic point of view, and all activities divorced from reality are empty (the number of effective meetings, the meaning of each instruction, and the effectiveness of each instruction must conform to the rules of the game). Of course, the starting point is good, and the effect will be discounted. Activities that do not proceed from reality may even lead to the consequences of the hotel. The so-called pragmatism is to ask our managers to set an example, play a leading role, master all kinds of procedures and processes of your management department, and lead employees into a formal track. What employees are required to do must be done first? Key comments? . )。 For service skills and skills, relevant departments should proceed from reality, consider service quality, how to break through innovation and promote varieties, whether innovative products can be accepted by guests, technological innovation, effective management of facilities and equipment, etc. In addition, managers should consider the practicability and feasibility of service operation, provide excellent service plan, control work cost and effective performance management for guests; Hotel management decision makers should consider the development direction of the hotel, the development direction of the hotel, and what is the development direction? Is it the effective management effect of grasping the direction of the market and a large number of core managers and managers? Personally, I think that being pragmatic not only requires us to consider problems from reality, but more importantly, to implement our plans from reality and make substantial progress for departments and employees. This is the real pragmatism.

Verb (abbreviation of verb) word of mouth is the greatest guarantee in the process of communication.

Honesty and trustworthiness is not only everyone's basic moral standard, but also the guarantee of smooth business contact between hotel departments. At present, the lack of honesty has increasingly become a hot and difficult issue affecting the hotel development and personnel stability, and it is also an important factor affecting the hotel agreement cooperation unit and the improvement of trust.

Our hotel manager is an advocate and promoter of hotel reputation, which helps to shape and enhance the reputation of the hotel, so the hotel manager has an important influence on the reputation of the hotel. Therefore, starting from the reputation of the hotel is more conducive to the cultivation of the reputation of the hotel. When a hotel carries out a series of activities, hotel managers and customers should emphasize credibility and rules of the game. Because word of mouth belongs to the hotel itself, it can provide soft clothes for the hotel to seize the market. In the hotel, credibility should be emphasized among employees, and credibility should also be emphasized between leaders and employees. Employees who don't talk about credibility will be eliminated by hotels, and leaders who don't talk about credibility will gradually lose people's hearts, thus evolving into? Not much help to the lost? The result will eventually affect the normal business activities of the hotel. In a word, if the hotel wants to seize the market, it is also an expedient measure to gain credibility. It is necessary to establish a good interactive and cooperative relationship between employees and leaders, and honesty is the basic premise and the greatest guarantee for effective communication.

Six, efficiency is the biggest goal of pursuing performance.

The hotel pursues the maximization of efficiency, which requires us to maximize the working efficiency inside the hotel. Although the higher the efficiency does not mean the higher the efficiency, because there are other factors that affect the efficiency, such as market and price, the lower the efficiency, the greater the loss of the hotel. Hotels usually emphasize personal work efficiency in the principle of employing people. A fair and just leader who appreciates the basic conditions of employees is often inseparable from the efficient work efficiency of employees.

How to improve the work efficiency of managers? A large number of books on the market recommend several methods, but I personally think that some methods are difficult for managers to control subjectively and are not practical. Like what? Don't answer calls that have nothing to do with work? We didn't know about the work until the phone was answered? Related? Or? Nothing? )、? Don't accept guests without appointments? (because some guests who have not made an appointment happen to be important customers of the hotel or will become important customers of the hotel in the future) and so on.

;