Why does express customer service always recruit people?

The reasons for this position are: business expansion, employee turnover and seasonal demand.

Business expansion: With the rapid development of the express delivery industry and the increasing business volume, express delivery companies need to expand their customer service teams to meet customer needs. Therefore, the courier company will continue to recruit customer service personnel to ensure service quality and efficiency.

Brain drain: The customer service post is under great pressure and needs to deal with a lot of customer inquiries, complaints and feedback. Some customer service staff may choose to leave their jobs due to work pressure or personal reasons, resulting in job vacancies, and the courier company needs to constantly add new personnel.

Seasonal demand: the express delivery industry will face a surge in business volume in a specific period (such as the Double Eleven and Spring Festival), and more customer service personnel are needed to handle customer inquiries and orders. Therefore, courier companies will increase their recruitment efforts during these periods.