What are the interview questions of Taobao customer service?

What are the interview questions of Taobao customer service?

Customer service is an important role of Taobao shop. When the buyer communicates with the seller, how can the customer service answer all kinds of questions satisfactorily? During the interview, the recruiter will pay special attention to this. Interview skills summarize the interview questions of Taobao customer service, hoping to give you some help and prepare the interview answers in advance.

What are the interview questions of Taobao customer service? 1. As Taobao customer service, how do you handle the problem of after-sales return?

Answer to the interview question: If it is for personal reasons, you can only apply for a seven-day return without reason, which will not affect our store. If you apply for other reasons, you need to look at the chat record. Why do you want to apply for this refund? If it doesn't conform to the actual situation, you need to refuse. If the price is wrong, you need to refuse!

2. What do you think is the most important thing for a qualified Taobao customer service?

Interview question answer: Taobao insists on doing business every day. Don't complain and don't be impatient. Good customer service and down-to-earth attitude. Have confidence. At the same time, I think "it's not your fault that business is bad, it's your idleness."

3. In the usual Taobao customer service work, if there is no 1.2.3.4 task for the time being, what are you doing? What do you think we can do if we don't have bad reviews here and don't have to go to the warehouse to help pack?

(Among them, 1.2.3.4 is an example of customer service pre-sales consultation, after-sales treatment of medium and bad reviews, and warehouse assistance in packaging. So what do you think you should do if you have no tasks to do for the time being? )

Answer to the interview question: I suggest you answer it. Sometimes, from the perspective of meeting the development needs of the company, how to create benefits for the company, such as helping to promote Taobao stores for free.

4. What was your probation salary in your last company? What is the official company? How long did it take from trial to official?

Answer to the interview question: There is a trap here. It is suggested that the salary during the probation period should not be too low, otherwise your salary in the new company will be similar to before. But be realistic and don't talk too high. Because high salary is directly proportional to your customer service ability.

5. How many ways do you think there are for free promotion? Enumeration 1.2.3.4

6. The 1.2.3.4 listed above is what you said. Do you think you can stick to it after you are officially hired?

7. List one or two of the most difficult customers or after-sales situations you have encountered. How did you solve them?

These are all questions that may be mentioned in Taobao customer service interview. As a Taobao customer service, dealing with problems in daily work requires certain skills to get twice the result with half the effort.

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