What is the most important thing about running a hotel?

Question 1: What is the most important thing about being a waiter in a hotel? For colleagues: talk less and do more, mind other people's business. When others ask you to help, do not take any work within the scope of your ability. For guests: react quickly and give them enough face. They are all big brothers and sisters. If you run out of wine, you have to pour it. The table is dirty. Need to wipe

Question 2: What is the most important thing about being a hotel waiter? Do your job well under the leadership of the hotel management.

For individuals, it is during this work period that they master the necessary skills, become familiar with relevant business processes, earn the income they deserve, and receive extra tips.

Various travel companies, tourism management department staff;

Various hotels, restaurants, hotel floor management, lobby management, consultation, exhibition and other work;

The business departments of various hotels, restaurants, and guesthouses are engaged in business negotiation and external liaison services;

The business departments of various hotels, restaurants, and guesthouses are engaged in market research, intelligence, and information services.

Development prospects:

Hotel management (Hospitality Management) is one of the top ten popular industries in the world. Senior hotel management talents are always in short supply around the world.

Question 4: What is the main purpose of business meetings in hotels? Some factories or agents need to eat, live and hold meetings together when they want to hold meetings for their dealers. This is what I mean

Question 5: What do hotel guests mainly do? The consultants in the hotel are mainly responsible for guiding the guests. Of course, they are also the ones who serve the customers first. However, the consultants in the hotel provide customers with a wide range of information services and do not provide specific personal services. The main job is to guide guests, give directions, solve problems encountered by customers, and provide opinions and suggestions for the hotel. Good appearance, good affinity, and high language expression skills are required.

Question 6: What is the main job of hotel management? The job of hotel management needs to be more subdivided, including customer management, foreman management, etc., so that we can better answer your questions. Secondly, the content of their responsibilities may be slightly different in different hotels. This is determined by the hotel at that time.

Question 7: What should hotel management do? A. In order to save costs, hotels have begun to use a large number of on-campus interns. How high is the ratio of interns in various hotels now? Including international hotels. In many hotels, the number of on-the-job interns accounts for more than 10 of the total number of employees, and some even exceed 25. With the activation of Part Time Staff, many hotels have begun to use the HR Policy of Part Time Staffs, which is equivalent to the HR Policy due to labor costs and the instability of business reservations, especially for guest rooms, banquets and various restaurants. Outsource human resources to Outside Contractors. When there is a business need, the relevant Outside Contractors will contact some students from various colleges and universities to help. The hotel only needs to pay wages according to days or hours and provide working meals and other benefits. All benefits are waived, which indeed saves a lot of money, because a regular employee's benefits other than salary may be 1 to 1.5 compared to his salary. For example, if an employee's salary is 2,000 yuan a month, then the hotel must What we paid was 4,000 to 5,000. This amount of money can be used to hire as many people as part time. Every hotel will make its own calculations. I believe this is a great temptation, especially for HR managers or related managers.

This problem has caused many hotels to greatly reduce the number of positions they can provide to formal hotel employees, causing many people to compete for the positions provided by each hotel. B. The annual impact on the wage level of the entire hotel industry. Take Guangzhou as an example. The salary of waiters in Guangzhou is now less than 1,000. There are many positions that only provide working meals and no accommodation. There are many people willing to do it. It is not difficult at all to recruit people. So can this salary level be raised? If a waiter in a small or medium-sized hotel with a period of working experience applies for a job in a high-star hotel, his pass rate is basically not low. Why? The wages in high-star hotels are not high, and good talents are not willing to work. High-star hotels also need people with work experience to fill the vacancies, so many requirements or standards are not adhered to in the recruitment process, because The position can't always be vacant, so I just accepted it. In addition, when high-star hotels are recruiting, many staff from small and medium-sized hotels want to squeeze in. If the salary is similar to the original salary, they are willing to accept it. Is this the case? There are many people who are willing to accept low wages. Which hotel would be stupid enough to insist on setting a price of 1,000 yuan a month for your request. My own minimum wage is 1,500 yuan, so I won’t do it for you. Therefore, the wages in high-star hotels are not high, because the decision-makers and HR managers of our hotels are also very sophisticated, and many people accept low wages. Who is willing to give high wages? This has driven down the overall wage level in the entire industry. C. As I said before, the hotel cannot find talents. Most of the so-called talents refer to management talents. Let me ask you this: How many hotel managers have risen from a waiter to a general manager in a hotel? Hardly, right? So what's the quick way? As long as they keep changing jobs, many managers will jump very high by jumping around, but many of them do not have a very solid foundation. Many managers may not even be able to understand basic financial statements and cannot even do daily paper work. Come on, why? Because many of them have never been exposed to these, even if they have understanding, they don't have a deep understanding. But because they are promoted relatively quickly, many of them do not have a very solid foundation. It feels like it's a bit counterproductive. Therefore, the path to promotion in this industry has become a path that many people are willing to take. It's very simple. The salary of a restaurant manager may only be 4,000 yuan. Why are so many people willing to do it? Moreover, when applying for jobs, many of them had only been supervisors because they wanted to have relevant work qualifications. The salary here was not high, which I could accept. After a while, I had the work qualifications, and I If you change jobs, you can ask for a higher salary. This is everyone's wishful thinking. Isn't it? Because the salary offered for a hotel manager position is not high, and many applicants can be found, which hotel would hire a high-tech employee? In addition, many times when hotels recruit talents, it feels like we are buying things. We always hope to buy something "plain, beautiful, and genuine", but can it really be that satisfying? The salary is too low. Those with job qualifications and abilities...gt;gt;

Question 8: What is the most important thing for a hotel manager? Whether it’s about appearance or ability, you must first have a delicate heart. From the perspective of work, pay attention to all kinds of information related to work. You must also learn to withstand and decompress. I like being able. I wish you happiness and don’t give up easily

Question 9: What is the importance of doing a good job in hotel safety? Safety and accident prevention work is the basic work of hotel operation and administrative management. To do it well, we must rely on the joint efforts of all employees, correct their ideology, position themselves in safety and accident prevention work, and strengthen regular safety Education, implement the security management rules and regulations, grasp the key points, grasp the weak links, and conscientiously complete all tasks.

Safety and accident prevention work is one of the important contents of hotel management, and it is a regular and comprehensive task in hotel construction. It involves all aspects of hotel construction and runs through all activities. It is the common responsibility of all employees and must be worked together to do a good job.

This article attempts to focus on some preliminary discussions on the basic requirements for security work, aiming to draw out ideas and hope to be helpful to various hotels in their security construction

Question 10: I am a hotel manager. What is the last book you should read, and what are the three most important things you can learn from it? 1 Modern Hotel Management Classic

If you plan to engage in hotel management, this is the ideal introductory textbook. The book explains all the basic concepts and business methods of hotel management. The content is concise and the key points are highlighted. The author of this book, Professor He Jianmin, once studied abroad and worked at the Vienna Marriott Hotel, so this book has a certain theoretical depth and a very perceptual understanding of hotel management. However, I always hope that Professor He Jianmin can continue to update this book like Dr. Philip Kotler, so that it can keep pace with the times and become an enduring classic like "Principles of Marketing" - because now it is no longer After reading this book, the content is really a bit old.

2 International Hotel Management

This book is a classic in the American Hotel Association's series of textbooks and has a profound influence on the international hotel industry. For those who are new to the hotel industry, this book may seem a bit esoteric. However, if you are a hotel department director or above, this book is a must-read. From the introduction of current international hotel groups to the impact of relevant policies in different countries on hotel operation and management; from the main factors that need to be evaluated in hotel development to the main principles of hotel management contracts; from hotel marketing in the international market to transnational human resources management , this book covers them all and explains them thoroughly. The author of this book is Chuck Y. Gee, an authority in the international hotel industry, and the translator is Professor Gu Huimin of Beijing 2 Foreign Studies University.

3 Imperial Hotel Service Secrets

If you want to understand what hotel service is, you should read this book. It is full of stories and tips about service, for example: do not clean up the desk in use too much; send leftover wine to the guest's room; the cleaning of the bedroom and bathroom should be done by the palm of your hand for final confirmation...trivial matters ? Yes - but this is hotel service. This book was written by the planning department of the Imperial Hotel, so it can be said to be a compilation of first-hand information. The year before last, I was chatting with several managers of Nippon Sankei Travel Agency and asked them which hotel in Japan is the Mandarin Oriental Hotel in Tokyo or the Ritz-Carlton Hotel? They said: Imperial Hotel!

4 Ritz-Carlton’s Golden Rules

Their service philosophy “We are gentlemen and ladies, and we serve gentlemen and ladies” is arguably the most famous service in the global hotel industry That’s a motto! The Ritz-Carlton Hotel is also the only hotel company in the hotel industry to win the US MAICOLM BALDRIGE National Quality Award. So, how do you become a "gentleman and a lady"? The secret lies in The Ritz-Carlton Hotel Company's application report for the MAICOLM BALDRIGE National Quality Award. This report fully explains the quality management system and philosophy of The Ritz-Carlton Hotel. The English version of the report can be downloaded from the official website of The Ritz-Carlton Hotel. However, I heard that Ritz-Carlton has published a book called "The Ritz-Carlton Golden Rule" and has distributed it around the world - I'm really looking forward to it!

5 The Spirit of Service - The Marriott Way

If you want to successfully manage a hotel group, or you are working in a hotel management company, this book may be yours. Stewardship Bible. The author of this book is Bill Marriott, now the chairman and CEO of Marriott International. This book is the best interpretation of Mr. Marriott's business methods, combining the development history of Marriott International Group and many cases. But what are the eight hotel management books that have had the greatest impact on me? There seems to be no Chinese version published in mainland China. The English version I own is from a "private collection" when I stayed at the Marriott Hotel - "Stealing a book is not considered stealing"! When I stayed at the Marriott Hotel recently, they no longer kept this book in the guest room.

My co-worker owns a hardcover copy signed by Mr. Marriott, which I envy!

6 The Birth of a Galaxy

This book tells the entrepreneurial story and development history of the French AccorHotels Group. One of the biggest impacts of this book on China's hotel industry is that the birth and development of China's largest budget hotel chain brand are closely related to this book - it is the "management guide" for Home Inns' management team.

7 Shangri-La Strategic Plan

Any hotelier can understand from this: the hotel’s management philosophy and corporate culture are by no means just a few slogans! Strictly speaking, this is not a management book, but an internal document of Shangri-La Hotels and Resorts - the group's strategic plan, so it cannot be published publicly. But everyone in the hotel should try to get it and read it.