Job responsibilities of the front desk manager

The front desk manager needs good summary, demonstration and expression skills; Able to work under pressure, good sense of teamwork and excellent communication and coordination skills; The following is my carefully collected job responsibilities of the front desk manager. I hope it will help you. If you like it, you can also share it with your friends!

Responsibilities of Front Desk Manager 1

1, according to the company's annual operating budget, formulate and organize the implementation of the annual work plan of the after-sales service department, and be responsible for the operating indicators of after-sales service;

2. Analyze the implementation of the business plan, management shortcomings and weak links, propose solutions and arrange the next stage of work;

3. Check and urge the employees of the department to strictly implement the after-sales service process of the main engine factory, standardize the operation and control the business risks;

4. Organize all kinds of special training, strictly implement the construction technology and quality inspection system, and improve the first repair rate;

5. Do a good job in the development and utilization of customer resources, increase the frequency of customers returning to the factory, increase after-sales income, and cultivate customer value chain;

6. Actively cooperate with the OEM to deal with major product quality problems and service disputes;

7. Committed to establishing and maintaining the company's brand image, steadily improving customer satisfaction and reducing customer churn rate;

Responsibilities of Front Desk Manager 2

1, responsible for the management of after-sales reception and service, carrying out the operation specifications at the front desk and directly reporting to the after-sales service manager;

2, responsible for the guidance of business reception, irregular feedback and summary of business experience;

3. Be responsible for the coordination between this department and workshops, spare parts and other departments;

4. Responsible for the daily management of claims and insurance business, and constantly promote the smooth development of business;

5. To be responsible for guiding the sorting, filing and keeping of archives of this department;

6, properly handle customer complaints, and constantly improve customer satisfaction with the service;

7. Responsible for information transmission, feedback and summary of various business activities;

8. Be responsible for recruiting customers into the factory.

9. Responsible for maintaining and mastering the retained customers.

10, complete other work assigned by superiors.

Responsibilities of Front Desk Manager 3

1, responsible for the reception at the front desk and the daily management of the hall, responsible for the environment in the responsible area and providing customers with a good visiting environment;

2. Organize the reception, guidance and accurate service of front desk customers to ensure that customers receive services quickly;

3. Organize department employees to cooperate with the on-site implementation of various activities of the company;

4. Assist relevant departments to handle customer complaints and be responsible for the customer satisfaction of the front desk reception;

5. The staff of the supervision department timely and accurately input the basic information of the calling customer into the computer, so as to facilitate the follow-up service process;

6. Be responsible for the professional service etiquette training of the front desk reception, and supervise the implementation;

7. Responsible for guiding, supervising and inspecting the work of subordinates and solving problems in work; Guide the mentality of subordinates to the correct mainstream direction.

Responsibilities of Front Desk Manager 4

1, responsible for the reception, quotation and construction follow-up of vehicles entering the factory.

2. Assist the store manager to be responsible for the configuration and coordination of the front desk, including the management of facilities, equipment and personnel;

3. Assist the store manager to determine the training needs of employees and make plans;

4. Complete other tasks assigned by superiors.

Job responsibilities of the front desk manager 5

1. Manage the network operation of B&B, negotiate and cooperate with major OTA platforms, and maintain the background system;

2. Be responsible for formulating the marketing strategy and implementation of network operation;

3. Responsible for the formulation, implementation, publicity, promotion and management of operation plans such as websites, WeChat and Weibo;

4. Market segmentation, product positioning, and put forward targeted and feasible marketing programs;

5. Be responsible for adjusting the marketing plan at any time according to the changes of the market and implementing it;

6. Establish and improve the network operation mechanism to form an efficient and stable network operation mode.

Responsibilities of the front desk manager 6

1. Be responsible for the reception and management of the front desk of the hotel and ensure the good operation of the front office service facilities.

2. Be responsible for the establishment, cultivation and management of the front desk team, and improve the hotel service quality and staff quality.

3. Maintain good customer relationship and handle customer complaints independently and effectively.

4. Conduct relevant market analysis, formulate departmental plans, and organize their implementation and effective control.

Job responsibilities of the front desk manager 7

1. Make an effective sales plan according to the company strategy and local market conditions, and lead the team to complete the sales task;

2. Through various systems and mechanisms, control the sales process of the city team well and promote the healthy development of various process indicators;

3. Recruit and train city personnel to build a sales team with execution, combat effectiveness and cohesion;

4. Promote and implement other policies and systems of the company.

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