What is the nature of the customer's work? Are there any requirements?

The essence of customers is to guide the way and direction for guests! Customer: The main job is to guide the guests and show them the way. Solve customer problems, require kindness and high language ability, be responsible for guiding customers and arranging private rooms.

1. The work requirements for customers are as follows:

1, female preferred, height 163cm or above, junior high school education or above;

2, dignified and beautiful, good image and temperament, understand certain business etiquette;

3. Maintain good gfd, dress and good mental state;

4. Good health, team spirit and meticulous work;

5. Clear articulation, strong affinity and good communication skills;

6. Love your job;

7. More than one year working experience in customer reception in sales or hotel catering service industry.

Second, the customer (receptionist) job responsibilities:

1, go to work on time, dress neatly and maintain a good gfd;

2. Attend the regular meeting on time and accept the work arrangement of the superior;

3, do a good job of preparation before opening, do a good job of environmental sanitation in the region;

4. Be familiar with the facilities and walkway lines in the venue;

5. Understand the consumption of our company. Memorize the daily appointment record and open the card according to the regulations.

The specific work of house opening, transfer and cancellation;

6. Provide courteous and considerate service to customers, and correctly position them according to working procedures;

7, for the guest's questions should take the initiative to answer, in case of guest complaints or dissatisfaction, should be reflected in a timely manner, and timely report to the superior;

8, keep in mind the guest's name, so that your respectful name at any time;

9. Answer the phone politely to make an appointment.