Measures of Zhengzhou Municipality on the Administration of Urban Rail Transit Operation

Chapter I General Provisions Article 1 In order to standardize the operation and management of urban rail transit, ensure the safe operation of urban rail transit, and safeguard the legitimate rights and interests of passengers and urban rail transit operating units, these Measures are formulated in accordance with the relevant provisions of the State, such as the Measures for the Administration of Urban Rail Transit Operation, and combined with the actual situation of this Municipality. Article 2 These Measures shall apply to the operation and management of urban rail transit within the administrative area of this Municipality. Article 3 The operation and management of urban rail transit shall follow the principles of scientific management, safe operation, standardized service, high efficiency and convenience. Article 4 The municipal transportation administrative department is the administrative department in charge of urban rail transit operation, and is responsible for organizing the implementation of these Measures. Development and reform, urban and rural planning, finance, public security, fire protection, health, price, production safety supervision, urban and rural construction, environmental protection, urban management, state-owned assets supervision and other relevant departments shall, according to their respective functions and duties, do a good job in the supervision and management of urban rail transit operation. The people's governments of counties (cities, districts) along the urban rail transit and the Administrative Committee of the Development Zone shall cooperate with each other to ensure the operation of urban rail transit and protect the facilities and equipment along the line. Article 5 Urban rail transit operating units (hereinafter referred to as operating units) shall bear the operational responsibilities of urban rail transit according to law, strengthen operational safety management, strictly regulate operational services, and ensure operational safety and service quality. Sixth urban rail transit operation, in accordance with the relevant provisions of the state, province and city to enjoy government subsidies. Chapter II Operational Services Article 7 The municipal administrative department of transportation shall formulate operational service standards and passenger codes for urban rail transit, and supervise and inspect the operational activities of urban rail transit. Operating units shall provide safe, convenient and high-quality operational services in accordance with operational service standards and relevant regulations to protect the legitimate rights and interests of passengers. Article 8 An operating unit shall perform the following service duties:

(a) to formulate the service operation standards for major posts and the operation management standards for stations, train facilities, equipment and lines, and formulate corresponding management systems;

(two) the implementation of the responsibility for production safety, to ensure the order of operation;

(three) announced the service commitment to the society;

(four) express the operation time of the first and last bus in a prominent position at the station; If the operation time of the first and last bus is adjusted, it shall be announced to the public in advance;

(five) to ensure the normal use of station operation and service facilities, and to maintain the environmental sanitation of stations and trains;

(six) other service duties that should be performed according to law. Ninth operating unit staff should wear signs, civilized service. Tenth rail transit station within 500 meters, the municipal administrative department of transportation shall co-ordinate the setting of the guide signs outside the rail transit station. Eleventh the establishment of urban rail transit and ground transportation security mechanism. Urban rail transit, urban public transport, passenger taxis, road passenger transport and other operating units shall cooperate with the implementation of joint transport security. Twelfth public security departments are responsible for the public security management of urban rail transit and maintain the public security order of urban rail transit. Electric power, water supply, communication and other related units shall ensure the demand for electricity, water and communication of urban rail transit, and assist the operating units to ensure the normal operation of rail transit. Thirteenth elderly people, children, primary and secondary school students, active servicemen and disabled people can enjoy preferential or free rides according to regulations. Fourteenth urban rail transit fares are subject to government pricing. The operating unit shall implement the fare determined by the competent pricing department according to law, and shall not adjust it without authorization. If the rail transit fails to operate normally due to faults or accidents, passengers have the right to ask the operating unit to refund the ticket price with a valid ticket within the specified time, and the operating unit shall pay it in time. Fifteenth due to holidays, large-scale activities and other reasons caused by the increase in passenger traffic, operating units should increase capacity in a timely manner according to the plan, to ease passengers. In the case of an emergency where the passenger flow of urban rail transit increases sharply, which seriously affects the operation order or may endanger the operation safety, the operating unit shall make a timely announcement to the public, and may take temporary passenger flow control measures and report to the municipal transportation administrative department. Sixteenth municipal transportation administrative departments and operating units shall establish a complaint acceptance system. Complaints about violations of operational norms and service norms by operating units and their staff shall be answered within 5 working days from the date of accepting the complaints. If there is any objection to the reply of the operating unit, it may appeal to the municipal traffic administrative department. The municipal traffic administrative department shall make a reply within 5 working days from the date of accepting the complaint. Chapter III Code of Conduct for Passengers Article 17 Passengers shall abide by the code of conduct for urban rail transit passengers and relevant regulations, accept and cooperate with the management of the staff of the operating units, and maintain the order of riding and environmental sanitation. Eighteenth passengers should use a valid ticket to ride. If an operating unit travels without a ticket, holds an invalid ticket or fraudulently uses other people's preferential travel documents, it can make up the fare according to the highest one-way fare, and can charge a fare less than 5 times the full fare. Nineteenth it is forbidden to bring the following items and animals into the station:

(1) inflammable, explosive, toxic, corrosive, radioactive and other dangerous goods;

(2) Illegally held guns, ammunition and control devices;

(3) Keeping pets such as livestock, poultry, cats and dogs or other animals that may hinder the operation safety of urban rail transit (except service dogs with identification marks);

(four) facilities that are easy to stain, have serious odor, and have no fragile or sharp objects;

(5) Inflatable balloons, iron saws, iron bars and bicycles (including electric bicycles, except folding bicycles);

(6) Articles whose weight, volume and length exceed the provisions;

(seven) other items that affect public safety, operational safety and public health. The operating unit shall clearly indicate the catalogue of prohibited items in a conspicuous position at the station.