Explore the Quanzhou Tesla direct-operated spray painting center: craftsmanship and service first

On November 25, Quanzhou’s first Tesla self-operated spray painting center held an open experience day event at the Quanzhou Tesla Center located in the Municipal Economic and Technological Open Zone. This event invited many car owners and media guests to the site. Under the leadership of expert lecturers, they got to know Tesla in depth from a professional perspective, participated in the interactive session of vehicle repair and maintenance, and deeply experienced the quality of Tesla's direct after-sales service.

The Quanzhou Tesla directly-operated body-molding center is the first in Fujian and currently the only Tesla-operated body-molding center in the province. It will begin serving car owners at the end of June 2021. Here, Tesla continues to build its workshops to high standards and pays careful attention to every detail. The store is equipped with multiple independent special maintenance workshops, including machine repair and sheet metal workshops, aluminum body polishing rooms, high-end spray painting rooms, intermediate coating rooms, etc. Every Tesla that comes for maintenance can receive the best maintenance services.

Craftsmanship Silicon Valley Gene? Efficient and high-quality service experience

At the beginning of the experience day event, Manager Wu, the head of the direct-operated spray painting center, said: "In addition to price transparency, consumers must In addition to peace of mind, professionalism and reassurance are another important reason for car owners’ trust.” In addition to high-quality hardware facilities, Tesla is also equipped with professional and senior staff. Every Tesla after-sales service personnel has been screened at all levels and assessed on multiple technologies. The technicians finally selected are "old masters" with many years of experience in sheet metal and spray painting.

Maintenance technicians also need to receive official technical and service training from Tesla to ensure that they can perform sheet metal, painting, repair and other operations in accordance with Tesla's high standards, and use "craftsman spirit" to repair every vehicle Taiwan Tesla ensures that every Tesla driven from here has excellent product quality and safety. In this way, Tesla's direct-operated paint spraying center specializes in providing exclusive high-quality services with Tesla's "gene". With excellent equipment and experienced technicians, the powerful team can provide Tesla owners with daily car manufacturing services. Provide strong protection and promptly solve consumers' maintenance worries.

In order to allow car owners to better experience Tesla’s direct after-sales service, the lecturer gave a comprehensive explanation of Tesla’s sheet metal and painting processes, and took everyone to the workshop to understand the functions of each area. This open day event specially set up a spray painting experience session, inviting car owners to participate in the actual spray painting session. Under the guidance of technicians, the original car paint will be sprayed on the Tesla vehicle model to create a Tesla of their own. vehicle.

Car owners are very surprised by such an interactive experience that is both educational and entertaining. One of the car owners, Mr. Chi, said: “This event impressed me deeply on Tesla’s manufacturing quality, and for the first time I felt the positive response and hard work of the technical service staff. They require meticulous attention to every maintenance link. Treatment, only the "craftsman spirit" can present the final perfect repair results, and we can rest assured about the maintenance and repair of our cars."

Five-star safety quality guarantees the ultimate driving experience

Special. Since its inception, SLA has taken “safety first” as its core concept and has continuously enhanced its “hard power” in science and technology. There is also a heavyweight "guest" at this open experience day-the body-in-white of the Tesla Model 3, which will also be displayed simultaneously this time.

Through professional lecturers’ explanations, according to the partitions of different colors, guests present can clearly see the structural design and high-tech material distribution of Model 3. Through scientific matching and clever formulation of cage structure safety The protective structure can maximize the safety of the driver and passengers in the event of a possible collision.

From Tesla’s overall passive safety system, we can see Tesla’s full use of passive safety technology and its comprehensive protection of drivers and passengers. It is precisely thanks to Tesla’s car-making philosophy of “designing with safety first” that Model 3, Model Y, Model S, and Model Bringing users the ultimate experience.

For Tesla’s efficient after-sales service, car owner Ms. Pan has a deep understanding of it, “Tesla’s after-sales service is really very efficient compared to traditional fuel vehicles. Any problems during the use of the car can be solved at any time. Feedback, they will help you troubleshoot. For example, the Tesla service center recently helped me check the air conditioner problem. At the same time, the engineer came to help me replace the air conditioner filter element. I visited the store and solved more than one problem. Don’t worry too much about after-sales. . ”

Currently, Tesla’s mobile service “door-to-door maintenance” has covered 24 provinces, municipalities, autonomous regions, and 151 cities and municipalities in China. The mobile service can go directly to the car owner's home or office, providing car owners with the convenience of not having to send or pick up their vehicle for repair. Data shows that in the first quarter of 2021, the number of Tesla's global mobile service vehicles increased by 22% year-on-year, and smart services accounted for 25% of the overall maintenance volume, and it is on an upward trend.

The efficient and high-quality operation of after-sales service is due to its direct operation model. The unified after-sales service system can obtain feedback from car owners in the first time. On the other hand, it benefits from the high degree of electronic integration and digitization of Tesla products. Industry experts pointed out that the intelligent networked vehicle management system built with the underlying design targeting intelligence, integration and remote communication management can effectively support the operation of virtual service centers and set a benchmark for the entire industry.

It is worth mentioning that car owners can also reserve scooter service in advance during the maintenance process. Even if the vehicle is being repaired and maintained, the car can be used without delaying travel. At present, Tesla has also developed an online App reservation function, which can help car owners complete repair and maintenance reservations by themselves.

Tesla WeChat service account, Tesla APP interface

Today, Tesla, which has been developing in China for 8 years, is widely praised among car owners. Public information shows that by deepening the online and offline service model, Tesla’s maintenance efficiency in China has increased by 74% in 2021 compared with 2018. Today, as consumers' demands for services are gradually increasing, the advantages of the direct operation model have become increasingly prominent. At the same time, Tesla has also provided other car companies with new ideas for better after-sales service models, promoting the development of the after-sales market in a healthy and benign direction, and attracting more consumers to "accelerate the world's transition to sustainable energy."