Job responsibilities of online sales

1. Formulate the online marketing plan of the company's website and the development goal of online publicity.

2. Establish friendly links between the company website and other related websites to increase traffic.

3. Be responsible for all the work related to search engines.

4. Be responsible for the formulation and implementation of work objectives and plans related to online publicity.

5. Responsible for the daily maintenance and update of the company's website

6. Responsible for the optimization of the company's website

7. Responsible for the information collection of related competitors and related industries, and make weekly information bulletin.

8. Analyze the market and make an online marketing plan around "Zhongjia investigates the national brand chain".

9. Collect customer information and find resources on the website to provide business sources for the company

1. Cooperate with other departments to promote the survey of Zhongjia.

11. Responsible for completing other matters assigned by superior leaders. Responsibilities of online sales 2

1. Online sales and maintenance

1. Marketing and promotion of the company's products by using the Internet; Collect customer information and find resources on the website to provide business sources for the company.

2. Be responsible for publishing and maintaining product information of the company website and various e-commerce platforms;

3. Understand and collect the dynamic information of peers and competitive products on the network; Feedback customer needs.

4. channel development and business expansion through the network; At the same time, responsible for customer consultation.

5. actively expand and develop customers, maintain, track and feed back customer needs, and coordinate and handle customer feedback. Carry out product promotion activities according to enterprise plans and procedures.

6. update the company website and blog in time, so that customers can know our new activities and projects in the first time.

2. Contact with internal salespeople

1. Help salespeople to collect enterprise information in the corresponding area online and provide it to salespeople;

2. When an enterprise in an area with a salesperson conducts online consultation, the information will be provided to the local salesman;

3. When enterprises in blank areas conduct online consultation, they can talk about it themselves first. If the discussion is inappropriate, they will transfer the information to the vice president of sales;

3. Contact the logistics company to expand the sales of the company's products

1. Collect the detailed information of the products that the company can't produce and need to be outsourced: enterprise information, price information, parameter information, etc., and establish detailed text files;

2. Be responsible for inquiry, bargaining and performance comparison of outsourced products, and provide accurate and detailed information for salesmen;

3. Responsible for the information of logistics units that need to be delivered in each responsible area;

4. Be responsible for the circulation of products required by company salesmen within the company and finally deliver them to the designated place.

Fourth, other responsibilities

1. Recruit salesmen and salesmen online; Temporarily help the network to recruit personnel from other positions in the company;

2. make the company's tender;

3. Other work temporarily arranged by company leaders. Responsibilities of online sales 3

Marketing:

1. Formulate online marketing plan, publicity and promotion plan, annual budget and annual plan;

2. Supervise and adjust the implementation of online marketing activities and be responsible for the results;

3. Monitor competitors and analyze the network market environment;

Team management:

1. Responsible for the recruitment, organization, training, motivation and assessment of network marketing team members;

2. Be responsible for formulating the salary and incentive system for online marketing business;

Network technology:

1. Proficient in comprehensive promotion means such as soft text, blog marketing, email marketing, SNS promotion, forum marketing, promotion alliance and network public relations;

2. Putting, monitoring and effect analysis of online advertisements;

3. Search engine marketing: Baidu bidding ranking, Google Adwords, search engine optimization;

4. analyze the data of the website and improve the conversion rate of the website;

Specific requirements:

1. Relevant experience in online stores such as Taobao and eBay.

2. Experience in large-scale B2C websites.

3. Website programming technology, which can establish websites independently; (a popular skill for small and medium-sized companies)

4. Working experience in a specific industry; Responsibilities of online sales 4

1. Strictly implement the company's rules and regulations, identify with the company's cultural construction, have a high degree of loyalty to the company, keep the company's business and related information and other business secrets, and protect the company's interests from damage.

2. Collect market information at any time through various channels such as the Internet, grasp the market trends of the industry, keep abreast of competitors and competing products in the same industry, and give feedback to the sales manager in writing.

3. Be responsible for the maintenance and promotion of the company's website, and keep real-time communication with the promotion company to ensure the promotion effect. According to the characteristics of various website platforms, this paper puts forward reasonable suggestions on the company's online sales strategy.

4. Use network resources to promote and sell products, and use network resources to develop channels and expand business. Use network resources to track and maintain customers' feelings.

5. Receive customers' consultation online or by telephone through online business, use sales skills to develop customers, and use infectious communication measures to promote the successful sales of products.

6. Responsible for contract signing, payment collection, order placing, production tracking, product delivery and after-sales service with network resource customers; Keep abreast of customers' technical requirements and quality feedback on the products sold, and feed the information back to relevant functional departments in time to improve service quality and customer satisfaction.

7. Be responsible for establishing and updating customer files, and regularly communicate with new and old customers and potential customers to improve customer loyalty.

8. Be responsible for filling in various reports, and ensure that the statistics of various reports are accurate and the information is complete and correct.

9. Operate the work of this position in strict accordance with the requirements of the company's sales management system and process, and complete other tasks assigned by the competent manager or other functional departments. Responsibilities of online sales 5

1. Answer and handle all kinds of online business, and explore new ways and forms of online marketing.

2. Analyze the search engine data and adjust the search engine cost allocation strategy in time.

3. Make departmental marketing tasks, quantify and refine them.

4. Deploy department personnel, cooperate with consultation and marketing personnel to complete various tasks.

5. Keep close contact with the person in charge of the cooperative website and strive for the largest online advertising resources.

6. Carefully read the statements of department personnel, summarize all kinds of data, and analyze and summarize more effective online marketing methods.

7. Check the work of department personnel, find out the deficiencies and correct them in time.

8. hold regular departmental meetings every month to analyze the data of the current month and arrange the work for the next month.

9. Arrange internal training in the department to improve the working ability of personnel.

1. Pay close attention to the network promotion modes of other institutions, and use good methods for reference and application. Responsibilities of online sales 6

Job responsibilities:

1. Under the leadership of the investment manager, be responsible for the market development, customer maintenance and customer file management of the online market;

2. Be responsible for the establishment and implementation of the online market price scheme, and timely report the market feedback to the sales manager; Do a good job in the statistics of online sales every month and give reasonable suggestions for the problems.

3. Be responsible for accepting and recording the complaints and suggestions of online customers, and submit a written report on the complaints and suggestions of online customers to the sales manager in time;

4. Ensure that there are newly developed cooperative network companies and sign network cooperation agreements every month; Visit and maintain the relationship with cooperative travel agencies regularly

5. Be responsible for the entry and update of hotel website materials, and respond to guests' online questions and reservations in time;

6. Be responsible for the overall maintenance, management and promotion of the hotel website, and submit an analysis report on the operation of the hotel website to the sales manager in time;

7. Be responsible for advertising planning, delivery and tracking in the online market, and submit a perfect advertising plan to the marketing director in time;

9. Be responsible for coordination and communication with relevant departments such as the front desk, finance department and guest room;

1. Do a good job in establishing the files of your own market, pay attention to organization and keep updating, and report to the manager regularly.

11. Assist the clerk to sort out the internal affairs of the sales office;

12. Responsible for other tasks assigned by the sales manager;

Qualifications:

1. College degree or above. Major in marketing, advertising design and computer is preferred;

2. More than two years working experience in online sales;

3. Proficient in computer operation;

4. Have good communication and expression skills, be good at observation, and have the ability to analyze, think and solve problems independently;

5. Optimistic and cheerful, able to work under certain pressure. 7

Sales customer service is mainly to improve customer information, understand customer needs and market trends, and assist regional sales managers to achieve the company's sales targets through timely and good communication with customers.

Job responsibilities:

1. Establish customer data management files and constantly improve relevant information according to customer status changes;

2. Complete the collection and summary of customer data and the management of customer files in the responsible area

3. Keep good communication with customers, track customer needs and feedback opinions, and constantly improve relevant information according to customer status changes

4. Handle customer complaints or negotiate with customers to deal with emergencies;

5. Keep track of customers' sales and logistics in time, understand customers' feedback on products, and help customers solve problems in sales

6. Keep good communication with other departments and feed back information in time;

7. Responsible for the collection of accounts receivable, and report to the superior leader in time if any abnormality is found;

8. Complete the tasks assigned by the superior.

Job description:

Sales and customer service are basically done by telephone, and the most important content is to be familiar with products, grasp customers and communicate with departments.

1. Communicate with customers by telephone to understand customer information and needs, promote company products

2. Organize and summarize customer information forms, and update them in time

3. Answer questions for customers and help them sell company products better

4. Accept customer complaints and do a good job in customer maintenance

5. Track customer demand trends

6. In the company's daily marketing work, collecting customer information is a very important job, which is directly related to whether the company's marketing plan can be realized. The collection of customer service information requires customer service specialists to carefully extract customer information files every day in order to pay attention to the development trends of these customers.

2. Pay an irregular return visit to customers

Customers' needs are constantly changing. Through the return visit, we can not only understand the needs of different customers and market consultation, but also find out the shortcomings in our own work, remedy and adjust in time, meet customer needs and improve customer satisfaction.

Third, customer call handling

Customer calls are generally divided into two types:

1. Interested in the product and have questions, want to know the details;

The most important thing of this kind of telephone is to collect

customer information, understand the reasons of customers' questions, and introduce the products from the other party's questions.

2. customers have problems to solve

customers' problems are divided into sensitive problems and non-sensitive problems.

sensitive issues: the discount is higher than others, and the goods are crossed. Try not to answer this kind of question or give a positive answer. If the customer is tough and wants to pursue it, let him know and check the reply.

Non-sensitive questions: When will the goods arrive, when will they be delivered less or more books be issued, and when will there be residual books? This kind of problem should be understood in detail and recorded, and the customer should be informed of the result after solving it.

customers should pay attention to their words, deeds and manners in handling incoming calls, and operate according to service standards, so as not to conflict with customers:

1. Control your emotions: do not argue; No bad words; Don't get angry;

2. Don't promise easily, but don't break your word;

3. Don't pass the buck;

4. Don't raise your tone.

5. Try to avoid telling customers "no, I don't know, I can't wait"

6. Don't doubt the honesty of customers;

Attention should be paid to:

Respect the customer's personality, treat the customer wholeheartedly, listen attentively, analyze the customer's actual problems from the customer's point of view, and give the customer certain autonomy. Invite customers to participate in * * * and choose the best solution, so that customers can feel that their opinions are respected and try to adjust the relationship with customers in a compensatory way.

third, closely communicate with various departments, participate in marketing activities and assist in market sales.

telemarketing plays an important role in the success of sales, which requires sales customer service to have certain sales business ability and master certain business skills.

telemarketing communication skills:

First, grasp the customer's psychology

Second, sound skills

1. Appropriate speech speed, preferably consistent with the customer's speech speed;

2. Have feelings;

3. Enthusiastic attitude.

Third, the skills of opening remarks

1. Interest in attracting customers' attention;

2. Dare to introduce your company and show your identity;

3. Don't always ask customers if they are interested, but help them decide and guide their thinking; Don't flinch and give up immediately in the face of customer rejection;

4. Speak louder than usual on the phone, creating a good conversation atmosphere;

5, simple and clear, don't cause customers' disgust.

Fourth, introduce the skills of the company or product

1. It is better to face the mentality of "hitting the wall";

2. Accept, praise and agree with customers' opinions;

3. Learn to avoid questions;

4. Turn the customer's objection into our selling point.

5. Skills to stimulate customers' desire to buy

1. Apply objective human influence and social pressure;

2. Use his point of view;

3. Care about every word of the customer and the people, things and things he cares about;

4. The influence of the media and public opinion on the company;

workflow

sales process: customer's declaration → confirmation of inventory → confirmation of payment → filling in the delivery bill and payment notice → checking and signing → recording the bill → sending the bill to logistics → confirming the logistics delivery → filling in the logistics information → confirming the customer's receipt (if the logistics information is not checked again).

frequently asked questions by customers

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