Many dissatisfaction and some complaints about Renhe Hospital.

Event 1: I was at a loss because I got cheilitis during the Chinese New Year, and my lips were swollen and rotten. I went to Renhe Hospital to see a doctor. The pre-inspection doctor said that I would hang up the dental clinic, so I hung up the dental clinic without any doubt. However, many patients in stomatology waited for more than 300 numbers from 9: 00 in the morning, that is, I didn't see the doctor until 3: 00 in the afternoon, and it was my turn. The doctor looked at my condition and said, Sister, you have no medicine for this disease. You have to go to the tenth hospital to see a dentist. Then the next day I got up early to register at the stomatological hospital. Finally, 10,000 dirty words are omitted here. Fortunately, next to the Tenth People's Hospital, I also went to the pre-inspection. I hung up on the dermatologist this time, and the dermatologist gave me a few cents of medicine, so I was optimistic about the disease. Such a small problem has been bothering me for a day and a half. . .

The second thing happened today. I started to have a sore throat yesterday. I guess I was too tired a few days ago and got acute pharyngitis. Later, I also made an emergency call to Renhe Hospital, because Renhe Hospital is really close to my home, at least it is a second-class first-class hospital. The preliminary examination only failed me in the outpatient clinic, so I went to the otolaryngology department, and the doctor was a director-level doctor. The blood test ruled out the possibility of COVID-19 and diagnosed me as acute pharyngitis. Well, after mixing some medicine and atomizing it for so long, the doctor didn't ask me what my allergic history was, and at the same time looked through my previous cases, so I took the medical record card to pay the money, without doubt. When I came back after paying the fee, I found that he prescribed me allergy medicine, hehe. Then find him, change the medicine, issue a receipt for returning the medicine, and conveniently say that you can go down to the registered person to refund the money and then pay the money. I didn't say anything. After atomization, I went to the registration desk and waited for about a dozen people. The service staff blamed me for not returning the medicine to the pharmacy first. I am so depressed here that I specifically asked what I should do, that is, return the medicine and get the medicine I paid for, and then come and register and get the medicine. Right? The man said yes, that's the rule. So I went to the pharmacy to queue up and waited for more than a dozen times. The man asked me for an invoice. I said all the documents are here, you can read them yourself, or tell me which one it is and what color the ticket is. She didn't want to see it, so she called the other person in charge directly and said that this person refused to issue an invoice and wanted a refund. Me #? @#? %#……%? . I found the receipt when I hung up, and then asked me to continue to register for a refund, but I didn't get the medicine here, which contradicted what the window service staff said before. Then there was a team of more than a dozen people, and it was my turn. The man said that the doctor made two boxes and only returned one. I% ........................................... again? #%……#%。 Only those who return to the pharmacy will find that there is something wrong with them. Finally, it cut in line and completed such a simple step. I'm still angry when I think about it at night. I am a laryngitis patient. As medical workers, they have no ability to take care of patients. Just after atomization, it hurts even more when I quarrel with my throat for a long time. This is service. The most irritating thing is the hospital regulations. But everyone's rules are bullshit from their own standpoint. There is no unified voice and service capability. Of course, doctors who do atomization are very responsible, but the quality of people in this hospital is really uneven. Why hire such medical workers to work? Why is there no formal training in hospitals? You don't know the minimum service. I don't want them to bow their heads like counter attendants. I think being a patient needs the most basic respect. I asked for leave to see a doctor, not to find fault, nor to make money. They make money by treating people. Before leaving the hospital, I took a look at the suggestion box and found that all the equipment was available, but there was no place to put the letters. Open your hands. ♀♀? . I can only throw up here. I hope their service has not delayed more people. I also hope that their service quality will be better. To put it bluntly, such people will be deducted or eliminated in any company where I have worked. In fact, they work in a hospital with peace of mind. At least community service. Ha ha.