Why can't platon Shanks, the French dragon king of Elton, call someone?

You can call someone, if not, you can restart the game.

Elderring (English: Elderring, Japanese: ェルデンリング) is a dark fantasy action role-playing game developed by Japanese developer From Software and released by Bandai Namco. It was released on Steam, Microsoft Windows, PlayStation 4, PlayStation 35, Xbox One and Xbox Series X/S on February 25th, 2022.

The story takes place in a place called Junction, where people support the eternal Queen Marika. Also received the blessing of Marika. All the blessed people have golden light in their pupils, but some people lose their blessings for various reasons and the light in their eyes disappears. These people were called faders, so they were driven out of the country. One day, because the Falun Gong, as the core of blessing, was broken, the polluted demigod of blessing launched one war after another to collect the fragments of Falun Gong, which led to the world being devastated. The faded man recovers his blessing because of the broken dharma ring, collects Elden dharma ring fragments and challenges the demigod. The role played by the player is the faded man.