Property manager confirms work summary.

Summary of property manager's job confirmation: 5 articles

This is my first contact with property management, and I don't know much about the responsibilities of a comprehensive administrator. In order to adapt to the new jobs and working environment as soon as possible, the following is a summary of the regularization of property managers, hoping to help everyone!

Property manager's induction summary: 1 I became a probationary employee of the company on 20__, 10. When I first came to the company, I was very worried about how to do a good job. But the relaxed and harmonious working atmosphere and United corporate culture of the company made me adapt to the working environment of the company quickly. In the work of this department, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders. Learn from others for problems that you don't understand, and constantly improve and enrich yourself, hoping to make greater contributions to the company. Of course, when you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders; However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening. Here, I would like to thank the department leaders for their guidance and help, and thank them for reminding and correcting the mistakes in my work.

With the help of what I have been doing since I joined the property management company, I have become a qualified employee who can work independently. I sincerely thank the leaders and colleagues for their concern. Now I will make a brief summary report on my thoughts, work and study in the past three months:

Since the company took over the guidance of the director and department manager, it has gradually gained a more systematic understanding of its own knowledge and greatly improved its personal quality. However, despite this, due to my carelessness, I made many mistakes during my work. I will definitely correct them actively, not make the same mistakes again, and try my best to do a good job. The following is my summary of these three months' work:

1, actively complete the related work arranged by the leader, so that if there are any problems in the work, seek solutions from the leader in time, ask if you don't understand, and strive to do the work well;

2, whether the work is in line with the actual situation. Before work, do the investigation to the greatest extent, analyze the key points and difficulties of the work, make a detailed work plan, and know yourself and know yourself, so as to be in an invincible position;

3. Consider the problem comprehensively, grasp the work as a whole and never let go of every detail, and never let go of problems that you don't understand, so as to get to the bottom of the problem and thoroughly understand the problem without laying hidden dangers for future work;

4, take the initiative to complete the work, for the work arranged by the leader must be completed in time and accurately, for the work not arranged by the leader, you must take the initiative to find a job, only in this way can you show your subjective initiative, instead of becoming a machine to execute orders;

In short, during the three months of work, I deeply realized that it is very important to have a harmonious and progressive team. An active and dignified company and leader is the driving force for employees to move forward. Seeing the rapid development of the company, I am deeply proud, and I firmly believe that this is where I realize my goals and reflect the value of my life. Therefore, I will do my work with humility and full enthusiasm.

Summary of property manager's job confirmation 2 Time flies, and the probation period has passed in a blink of an eye. Let me sum up my feelings during the probation period:

I remember that when I first arrived in the park, I served as the customer service supervisor and business supervisor of the enterprise department, and recorded that the lawn at the junction of the North Ring Road and the central route of the park was often crushed by motor vehicles, and the grass had withered and the loess was exposed. I participated in the whole process of leveling the grassland, carried the abandoned Shi Zhuan that I personally dismantled, paved it on the leveled ground to make three parking spaces, and moved a one-ton modeling stone, which was rolled across the road with a flat plate and a lever. Smart, my own tongue-tied ability is "bigger than the sky"

When a pregnant woman was in urgent need of a taxi, the security officer took the lead in finding a taxi. I met two old people who couldn't make a phone call and went to the management office for help. Go to the owner's house to solve the rain house leakage and climb to the top of the "building" with insufficient ladders to show sincerity and dissatisfaction.

Treat every owner with self-confidence, hard work, vision and smile, leaving an impression of generosity, modesty, concealment and closeness to the owners. Show understanding, care and love for the host. From strangeness to intimacy, alienation to harmony, dissatisfaction to satisfaction, anger to smile.

Smile is an indispensable skill for property practitioners, and it should be sincere and kind from the heart. Dedicate a sincere smile to every owner and provide thoughtful service for every owner. Enthusiasm and persistence; Respect others and master, and never despise anyone or master.

"Honesty makes people invincible in the world", be careful; Say whatever you want; Words should be true; Sincerity comes from your heart.

What we "_ _ people" have to do is the details, that is, pay attention to everyone and every owner. Pay attention to the different needs of each owner and their big and small things.

"_ _" and "six hearts" services can be embodied in big and small things. I often reflect. The charging rate is the most important economic indicator of customer service, but the easy and difficult charging is mainly reflected in doing things for the owners, doing big things and small things, and doing good things for the owners. The charging rate is the cumulative result of what they have done.

Why should the owner's satisfaction be above 90%? Why should the quality of the park be of high standard, better than "excellent city" and better than "excellent province"? The boss of the company has been doing great things. This project has been running for nearly two years, but it still does not show the feeling of a mature community, and the problems of limited new personnel and knowledge are outstanding. Customer service staff will have more and more problems. They are so clever that they have to leave sesame seeds and hold watermelon tightly. Honest customer service staff should do some small things and get stuck in practice. Trivia is the characteristic of property management, and doing trivia is the essential embodiment of being a property manager.

I'm afraid everyone knows and doesn't know how big or small the property work is. The concept of the owner's business scale is easy to sort out, and the appeal of the complaint is also very clear. But there is really no difference in the size of each owner's appeal, because that is the difference between the owner's own actual interests and personal feelings. When the customer service staff touches something in the owner's hand, it is wrong for you to divide the size itself, which is fatal to the service industry.

I know I'm already the customer service supervisor. When I put off one question after another, I know that this is an unqualified customer service supervisor and an unqualified property manager.

Service and management. Property work depends on service and management, and quality is the satisfaction and recognition of our property. Improve customer satisfaction, be responsible for daily customer reception, and accept customer repair reports, complaints and suggestions. , and arrange relevant personnel to handle it, that is, to ensure the owner's satisfaction, to be responsible for the comprehensive work of basic services such as equipment, maintenance, greening, cleaning and safety in the park, to be responsible for customer communication, and to receive repair reports, complaints, suggestions and problems left over from the project according to the requirements of the property service entrustment contract and ISO9000 quality system.

Due to the transfer of the customer service manager, I was assigned by the company leaders to be responsible for the overall work of the customer service department in the recent period. According to the focus of our company's customer service work and my years of experience in property customer service management, the work done in the first half of 2007, especially during this period, as well as the next work arrangements and ideas are summarized as follows:

The first is to strengthen the construction of departmental systems.

1. Due to the change of personnel in the department, the division of work in this department was adjusted according to the actual situation, so as to strengthen management and improve work efficiency.

2. According to the actual situation of blank management system in customer service department, draft and modify the system. Seven rules of system construction: regular meeting system, complaint handling regulations, property service charge management system, maintenance handling regulations, data file management system, building inspection system and front desk management system. And re-create the application form according to the unified standard, and distribute it for use.

3. Strengthen the construction of employees' spiritual outlook, implement the daily morning meeting system, timely convey the spirit of relevant documents of the company, and implement the work.

4. Hold regular meetings of all staff in the customer service department, sum up the existing problems at this stage and make timely rectification, improve and improve the quality of employees in the department, improve their work style and raise their service awareness.

5. Carry out targeted departmental training and organize the study of relevant laws and regulations such as the Property Management Regulations and the Property Law, so as to implement various systems.

6. Recruitment and training of new employees in Area B. ..

Second, the charge management

1. Communicate with 52 households who demanded compensation from the property management company for housing quality problems in the early stage. After many difficult negotiations between the administrator, supervisor, manager and general manager of the customer service department, with the consent of the group, 35 households have been properly solved.

2. Pay off the property fee due in the first half of 20__ for one month, with a collection rate of 92% and a collection amount of 370,265,438+04.65 yuan, excluding 65,438+07 households who refused to pay the property fee due to unsuccessful compensation in the previous period, and collect and report the property fee, heating fee and compensation amount. Details are attached.

3. In 2007, the domestic income was planned to be 654.38 million yuan, and by the end of July, the income was 74 10 yuan, which was far from the plan. The main reason is that the property management company plans to carry out some income-generating projects this year, such as distribution for business households, picking up and dropping off children, etc., but it has never been implemented in the first half of the year. Secondly, the number of cleaning staff is reduced by half, and the adjustment liquidity is relatively large, resulting in a relatively low completion rate of the plan. In the second half of the year, the second phase of house delivery is also an opportunity to carry out domestic service, and strive to generate 20 thousand yuan.

4. The charges in the second half of the year are divided into three parts. First, pay off 2 1 household overdue for various reasons on June 30, 2007; The second is to collect property fees due at the end of July 2007. In view of the characteristics that apartments are mostly renters, payment is mainly made by telephone and supplemented by written form; Third, follow up the 16 households whose claims have not been agreed in the previous period, especially the 5 households who have been negotiating in the future, so as to properly solve this remaining problem before the end of 2007. The collection rate of property fees is over 99%, and the collection rate of heating fees is 100%.

Third, service management.

1, sort out the previous property archives, standardize the file lending system, arrange special personnel for management, and implement the lending registration system.

① Reorganize the basic information of customers; Focus on summarizing the distribution of apartments No.4 and No.5 into a plan, separating the owners from the leased tenants, which is convenient for reference and daily management;

(2) Update the contact information of the owner and each outsourcing unit;

(3) Count the maintenance manufacturers, contact the real estate office to determine the acceptance date, and provide favorable basis for customer maintenance;

(4) Make statistics on the use of the key, induction cooker and access card in the early stage, verify the remaining quantity, find out the reasons for the defects, and make preparations for future work;

⑤ Arrange the existing vacant keys and indoor facilities and equipment, arrange contact maintenance and indoor cleaning, make good preparations for sales, and implement the regular vacant inspection system.

2. Repair the engineering quality problems of the customer's previous room, focusing on waterproofing, threshold stone, wall cracks, flooding maintenance, floor cracks, shower curtain leakage, toilet water seepage, bathroom floor tile tilt, indoor door lock replacement, entrance door maintenance and washbasin launching maintenance.

3.4 We have handled the claim for damage to the floor and wall caused by the broken faucet of No.807 washing machine, and communicated with the owner and relevant responsible units for many times. If it fails, we will write to the responsible unit to reply within a time limit. Now we have promised in writing to restore the floor to the owner by the end of July. The same problem is handled differently by different responsible units, such as 5#506. After the owner is damaged due to water leakage for the same reason, the property management company will meet the owner and the responsible unit for an interview, and the two sides will reach a maintenance intention, which means that the business owner has done his duty and safeguarded the interests of the property management company from loss.

4. Strengthen the inspection management, standardize the daily inspection of lobby posts and floors, organize collective floor inspections for many times, and handle problems in time when found. Take photos of the recent unresolved problems and arrange them in writing, hand them over to relevant departments for handling, and then pay a return visit.

5. To solve the problem of raising dogs in residential areas, one is to issue a notice on "Strengthening the Management of Raising Dogs in Residential Areas" and publish a report telephone number; Two, please cooperate with the Democratic Square police station to clean up and rectify the owners who violate the dog-raising regulations, and issue a notice of cleaning up; Third, set up a special elevator, inform and guide pet carriers to take freight elevator, and give elevator instructions to avoid conflicts between people and dogs.

6. In view of some problems existing in the early management, we should attach importance to and strengthen the inspection of the second decoration of apartment owners. Once found, the owner should be required to stop work, and the construction can only be started after the relevant renovation procedures are handled in the property management company according to relevant regulations. At the same time, the safety management department is required to strictly supervise and manage the decoration workers after work and at night according to the company regulations.

Four. B area work preparation

1. Communicate with the sales center of the real estate group to obtain detailed information and floor plan of all owners in Area B, and make preparations for hand-over in advance to improve work efficiency.

2. Think about and prepare the procedures and materials required for the delivery of the house in Area B, improve and perfect the procedures for the delivery of the house in Area A, and avoid repeating the same mistakes. According to the data in Area A, consult the property law and other laws and regulations to sort out and prepare the documents needed in Area B, and ask the group for instructions before printing.

3. Enter the construction site of Area B, understand the progress, make a preliminary inspection of the completed project, and start the preparation for the formal handover, so as to prepare for the smooth handover in June 10.

4. In the second half of the year, carry out the overall handover of Area B, arrange the maintenance projects after handover, and pay a return visit.

5. Filing of handover and check-in information in Area B, key keeping and borrowing management.

Verb (abbreviation of verb) clean management

1. After taking over the management department, immediately arrange the work according to the existing problems. First, arrange the division of labor, work scope, work standards, work progress, work cycle and frequency of statisticians, and conduct internal selection of the reorganized cleaning class. At present, two trainee monitor have been selected; The apartment implements double shift system, ensuring that the lobby of the apartment will be cleaned before 8: 00 in the morning, leaving the owners with clean and bright visual enjoyment. The second is to improve and refine the working standards of apartments and commercial streets and strengthen the clean quality; The third is to master the cost plan, analyze it on the basis of the original work, and put forward new ideas of saving money and increasing efficiency; Four, assist the warehouse administrator to store and use cleaning appliances and supplies reasonably, establish a ledger, strictly register warehousing and recipients, and sign by recipients, monitors and managers before leaving the warehouse to control their rational use, and make an inventory at the end of the month to ensure that the accounts are consistent.

2. Daily cleaning management. First, the daily inspection of the current work of the cleaning class is carried out according to the assessment standards, and the problems found are rectified; The second is to organize the squad leader to hold a work arrangement meeting, put forward new requirements for his work, and make a plan and summary afterwards; The third is to hold regular staff meetings, summarize them regularly, implement new standards and requirements in the team and improve the team's mental outlook. After more than a month's adjustment, the cleaning work has been significantly improved in both mental outlook and work quality standards, and has been affirmed and praised by company leaders many times.

3. Cleaning and land reclamation of shops and apartments in Area B. ..

To sum up, although I have made some achievements in the overall work of the customer service department during this period, some work is still going on due to time constraints. My idea is to sort out and straighten out all the unfinished work in the early stage. The later work arrangement is mainly to prepare for Area B, at the same time, formulate and implement the existing rules and regulations of the company and the department, improve the work style of the department, and gradually improve the housing supporting and comprehensive service management of the community on the basis of striving to achieve the economic benefit index. Lead by example, mobilize the enthusiasm of employees, and complete all the work with good quality and quantity.

Summary of the work of property manager becoming a full member 4 Since I was transferred to the property management office as the manager of the property department this year, I have tried my best to adapt to the new working environment and post, studied with an open mind, worked hard, fulfilled my duties and successfully completed various tasks. The property management of our campus has made brilliant achievements. The following is my work report:

First, consciously strengthen study and strive to adapt to work.

It's my first contact with property management, and I don't know much about the responsibilities and tasks of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, focus on their jobs and earnestly perform their duties.

(1) Do financial work patiently and meticulously. Since I took over the financial work of the management office for half a year, I have carefully checked the financial books in the first half of the year, sorted out the financial relations, strictly implemented the financial system, and made every account well, thus ensuring the annual balance of payments and the realization of profit targets. First, do a good job of every incoming and outgoing account. For each incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management. The second is to do a good job of monthly routine reconciliation. According to the financial system, I refined the income and expenditure of the month, prepared financial statements regularly, and reconciled them in time according to the company's requirements. There are no omissions or misstatements. The third is to collect service fees in time. Combined with the actual situation, on the basis of further understanding of the service fee agreement collection method, I carefully distinguish and collect and collect the service fee regularly according to the service fee agreed by Hongya Company, the owner and us. The service fee for the whole year of 20__ has been paid in full. The fourth is to control the cost reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the director of the management office in charge of financial management. Especially in the aspect of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and at the same time put forward some reasonable suggestions.

(2) actively do a good job in copywriting management. I have been mainly engaged in office work for the past six months, and I am quite sure of copywriting management. I have mainly done the following two things: First, I have done data entry and document sorting. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. The second is file management. After arriving at the management office, the systematic and standardized classified management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting to classify and file the files, and do a good job in the registration and management of the files in and out of the warehouse.

(3) Do a good job of greening and maintenance seriously and responsibly. The greening work of the community was given to me in June+10, 5438. For me, this is the first time. Due to the lack of professional knowledge and management experience, there is a shortage of greening workers at present. Now it is winter, and the situation of greening work in residential areas is more severe. I have mainly done the following two aspects: First, do a good job in the daily maintenance of community greening. The second is to carefully check and accept the handover.

Three. Main experience and gains

Some work has been completed and some achievements have been made. To sum up, there are the following experiences and gains:

(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we adapt to the new job as soon as possible.

(2) Only by actively integrating into the collective and handling the relations in all aspects can we maintain a good working condition in the new environment.

(3) Only by adhering to the principle of implementing the system and carefully managing the financial accounts can we fulfill our financial responsibilities.

(D) Only by establishing a sense of service and strengthening communication and coordination can we do our job well.

Fourth, there are shortcomings.

Due to less work practice and lack of relevant work experience, there are the following shortcomings in 20__ years of work:

(1) I don't know enough about the contents of the Property Management Service Fee Agreement, especially about some previous charges;

(2) The cost of dining in the canteen is relatively high, which is easy to grasp macroscopically and difficult to control microscopically;

(3) The greening work situation is grim, and community greening management needs to be strengthened.

Verb (abbreviation for verb) What to do next?

In view of the shortcomings in the work, in order to do a good job in the new year, we should highlight the following aspects:

(1) actively coordinate with the company and the owner to further straighten out the relationship;

(2) Strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency;

(3) Managing money and accounts, and controlling current account expenditures;

(4) Do everything possible to manage the canteen and handle the relationship between cost and food;

(5) Do a good job in greening and maintenance of residential areas.

Summary of property manager's employment as a full member 5 I entered the _ _ property management office on X. It has been nearly a month. With the help of Director X of the management office and my colleagues, I have learned a lot of knowledge and experience in property management, and also gained some personal experience. The summary is as follows:

First of all, I sincerely thank the leaders and colleagues for their help, so that my new job has a good starting point.

Second, the main work situation

1. A few days ago, I was familiar with the distribution of each unit building and underground garage in _ _ community, which laid the foundation for future work.

2. Seriously studied the Regulations on Urban Property Management, Measures for the Administration of the Use of Property Maintenance Funds, Property Law and other laws and regulations related to property management.

3. according to the arrangement of director x, I attended the x coordination meeting of illegal decoration of the sun room on the top floor of building x, and made the meeting minutes. The illegal construction of large-scale sun rooms in X building has affected the winter lighting of X, X and X in X building, causing strong complaints from X owners. It can be seen from this case that in the initial stage, the property should try to control the signboard, otherwise once one owner starts, other owners will compare with each other and follow each other's example, and it will be difficult to manage the property in the later stage.

In addition, I also attended the coordination meeting of broken glass in X building, and the owner called the hotline _ _, hoping that with the intervention of the media, the loss of broken glass would be borne by the property. Through this case, I learned that the property management company provides maintenance services for the public parts and facilities of the community, but for the owner's personal property, the property can't bear the loss without proving that the property is at fault, but the property can provide some necessary assistance.

4. Learned how to make documents.

The production of documents is very important for property management, and many management examples need to be written for future enquiries. Learned the emergency plan, the warm reminder of the corridor, and the production of the content of the publicity column.

Third, work experience.

Nearly a month's internship, the biggest experience is that property management is nothing serious and the content of property management is trivial. As a property manager, you need to treat your daily work with great patience. While saying that there is no major event in property management, it can also be said that there is no minor event in property management, because for the owners, everything they reflect to the property hopes to be solved most quickly and satisfactorily.

Fourth, there is insufficient work.

1, may be engaged in property management for a short time, and the daily work is still lack of systematic arrangement, which needs to be improved quickly.

2. The professional knowledge of property management is still lacking, which needs to be supplemented quickly. For example, I know very little about the management of decoration site, so I need to consult more leaders and colleagues.

3, fire professional knowledge should also be learned, and you can't wait until you use it.

In a word, in this month's work, I learned a lot of knowledge and benefited a lot. At the same time, I thoroughly and comprehensively studied the company's corporate culture and service concept. Maybe I haven't satisfied my leaders with my work performance for one month, and there are still some deficiencies in my management major, but I will definitely work harder in the future. I believe that under the care of this big family, I will be able to thrive and make a difference, and do my best for the development of the company. At the same time, I hope the company can provide me with an independent stage to show my management ability with a brand-new management model.