Responsibilities of key positions in the company

Responsibilities of key positions in the company

A company is made up of many positions, so what are the key positions? What are the responsibilities of key positions in the company? Below I have sorted out the key responsibilities of the company for you, hoping to help you!

General manager job description

Title: General Manager

Direct superior: president

Direct subordinates: sales manager, maintenance station stationmaster, marketing manager, administrative manager, customer service manager and financial manager (responsible for coordination and business guidance).

Work:

1. Under the leadership of the chairman of the company and the president of the group company, the general manager faithfully implements the annual work plan approved by the chairman and the resolutions of the chairman's meeting, comprehensively leads and directs the daily operation and management of the company, actively completes the objectives and tasks assigned by the group company and the brand company, and accepts the financial supervision of the chief financial officer and the financial manager.

2. Preside over the formulation of the company's annual target plan, organize the implementation of the company's annual plan, financial budget report and profit distribution and use plan approved by the board of directors, and plan the company's major management and operation measures; Decide on the overall and important management work and necessary matters of the company; Within the authorization of the chairman and president of the group company, sign the automobile sales contract on behalf of the company and handle related matters.

3. Before 29th of each month (before holidays), make the marketing plan for next month (including price discount plan) and report it to the sales director and president of the group company for approval before implementation, and report the plan and scheme to the group finance department and audit department. If the plan and scheme are adjusted midway, it must be reported to the sales director and president for approval before implementation, and then the group finance department and audit department are notified to make adjustments.

4. Directly lead the vice president, manager and other senior management personnel, and coordinate the relationship with them, implement the relevant decisions, instructions and requirements of the company through the deputy general manager or department leaders, and preside over the high-level office meeting of the company.

5. Strengthen the construction of corporate culture, do a good job in public relations, properly handle the relationship with all aspects of society, establish a good corporate image of the company, and be responsible for important diplomatic and networking activities with the government, brand authorities and other important units.

6. Be responsible for the company's major negotiation activities and the company's important investment (project) business negotiation. Keep abreast of the industry, especially the main competitors, and provide decision-making opinions and basis for the board of directors and president of the group company.

7. Conduct performance appraisal on the work of senior managers such as the deputy general manager and the stationmaster of after-sales service department. Put forward suggestions on the use of rewards and punishments, and have the right to put forward suggestions on rewards and punishments for people below the deputy general manager (except financial personnel).

8. Give suggestions on rewards and punishments to company owners (including after-sales departments).

9. Implement customer complaint monitoring, urge the customer service center to make statistical summary and analysis of customer complaints, and issue an analysis report (form a case); Provide on-site support for customer complaint handling when necessary.

10, responsible for reviewing the rationality of the department's expenses.

1 1, responsible for participating in the company's personnel recruitment and rational allocation of human resources.

12, responsible for the inspection and supervision of production safety, with veto power over production safety.

13, responsible for implementing all kinds of rules and regulations and operating specifications formulated by the group company, and checking the operation results.

14, responsible for presiding over the monthly company meeting, and commenting and guiding the operation.

15, responsible for completing other tasks authorized and assigned by the immediate superior. '

Direct responsibility: 1. Responsible for the completion of the company's annual target.

Responsible for the completion of the brand company's annual target.

Responsible for completing the annual target issued by the group company.

Post quality standard:

1, college degree or above, over 30 years old, regardless of gender or household registration.

More than 2.5 years working experience in automobile related industries, more than 3 years senior management experience in enterprises, and served as a senior supervisor, with good industry relations.

3. Strong organization and coordination ability, good at communication and expression, strong enterprising spirit and pioneering and innovative spirit, strong loyalty to enterprises, and skillful use of modern office facilities such as computers.

4, can strictly implement the company's rules and regulations.

Sales Manager Job Description

Job Title: Sales Manager

Direct superior: general manager

Direct subordinates: lobby manager, business assistant and sales consultant.

Work:

1. Implement Huawei's corporate culture spirit, cultivate the professional ability and teamwork spirit of marketers, and improve their comprehensive quality.

2. Specific operations and methods of planning and marketing business.

3. Formulate the annual, quarterly, monthly, weekly and daily sales targets and plans of this department, and implement them concretely.

4. Eliminate business difficulties, deal with business work quickly and pragmatically, and complete the objectives and tasks.

5. Regularly investigate and analyze the automobile market trends and surrounding market conditions, and adopt corresponding marketing strategies and methods.

6. Strictly implement the price policy stipulated by the group company and the company, and directly supervise and inspect the marketing work of sales personnel and distributors.

7. Standardize the management of subordinates, correctly implement the company's rules and regulations, and conduct business assessment fairly.

8. Adjudicate business and personnel disputes in marketing work within the department.

9. Establish smooth business and communication with the marketing department of the brand company.

10, hold a morning meeting at 8: 15-8: 30 every day.

1 1. Summarize and analyze the assessment of direct subordinates at the end of each month, and report to the general manager before the 3rd of the following month.

12. supervise the hygiene of exhibition halls and cars.

12. Complete other tasks authorized and assigned by superior leaders.

Post quality standard:

1, male or female, aged between 25 and 45, college degree or above in marketing management, unlimited household registration;

2. Strong interpersonal and communication skills;

3. More than two years experience in marketing and management, fairness and justice, and adherence to principles;

4. Be able to accept and implement the company's norms, rules and regulations.

B2.03 stationmaster? job description

Job title: stationmaster

Direct superior: general manager

Direct subordinates: service manager, customer service manager, parts manager, technical director/internal trainer/technical consultant, vehicle specialist.

Work:

1, under the leadership of the general manager, faithfully carry out the instructions of the general manager, carry out the spirit of the meeting, fully perform their rights and obligations, and actively complete their work.

2. Strictly implement the service policies of brand companies and the standards, policies and processes of local industry management offices, and accept supervision.

3. Strictly implement the company's specifications and rules and regulations, and supervise and inspect the implementation results.

4. As the contact between the special after-sales service center and the brand company, carry out and realize the service tenet of the brand company.

5. Review and publish relevant reports and documents of brand companies in time as required.

6. Responsible for handling customer complaints that cannot be handled by direct subordinates and transferred from other departments.

7. Responsible for timely reporting to relevant departments of the Group Company and urging subordinates to submit relevant reports and documents.

8. Be fully responsible for after-sales production, operation, technology, quality and administration, ensure that all technical, quality and economic indicators issued by the general manager are fully completed, and be responsible for the promotion and implementation of the company's corporate culture and service tenet.

9. Responsible for the continuous improvement of after-sales ISO quality management system.

10, responsible for the after-sales education and training of all employees, going deep into various departments, grasping the ideological status of employees, fully mobilizing the enthusiasm of various functional departments, giving full play to their functions, stimulating the enthusiasm of employees, and making suggestions on rewards and punishments, hiring and dismissal of employees.

1 1, responsible for reviewing the training plan and the qualifications of students.

12, care about employees' life, strengthen employees' safety education, improve employees' safety quality, put an end to potential safety hazards and major safety accidents.

13, understand the market information, and put forward constructive suggestions on maintenance man-hour charging and price positioning.

14, responsible for coordinating the contact between this department and the outside world.

15, responsible for reviewing the rationality of various expenses and loan payment of this department.

16, responsible for the rational allocation of personnel in this department and put forward the audit opinions on rationality and loan payment.

17, presided over the production work meeting regularly every month, analyzed the operation situation, and put forward rectification measures for existing problems.

18, responsible for reviewing the maintenance contract and the fixed loss price of the accident vehicle.

19. Coordinate the work and business relations of various departments in the maintenance station, and cooperate with each other to promote each other.

20. Guide the direct subordinates to carry out their work and provide real-time support when necessary.

2 1, participate in the coordination of related elements in the function allocation table of quality management system elements.

22. According to the market situation, provide basis for market development and marketing, and make suggestions.

23. Summarize and review the operation of last month at the beginning of each month, and work out the work plan, PDCA and related statements for next month at the end of each month.

24. Complete other tasks authorized and assigned by the General Manager.

Post quality standard:

1, gender, registered permanent residence, aged 25-45, college degree or above in automobile or related major.

2. Rich maintenance experience and after-sales service center management experience.

3. Skillful use of computers, with a certain foreign language foundation.

4. Hold a driving and related professional certificate.

5. Strong organizational and leadership skills, pioneering and innovative spirit, and ability to treat people fairly.

6. Have dedication and strong corporate loyalty.

7, can accept and implement the company's corporate culture and various rules and regulations.

Customer Service Manager Job Description

Job Title: Customer Service Manager

Direct superior: general manager

Direct report: information officer

Work:

1, responsible for the overall work of customer service department.

2, responsible for the formulation and improvement of the department's annual work objectives and system assessment plan, to complete the work objectives. And assess, guide, supervise, inspect, reward and punish the direct subordinates.

3. Responsible for organizing and implementing the company's guidelines, policies, rules and regulations, meeting spirit and orders and requirements of superior leaders; Coordinate the relationship between this department and superior leaders and other departments.

4. According to the requirements of the group and the company, contact and determine the service items for customers. Keep in touch with customers at any time to ensure the company's warm and thoughtful service to customers, thus enhancing the company's image in the eyes of customers.

5. Supervise and guide the handling of customer complaints, participate when necessary, and put forward improvement suggestions to the company according to the analysis results of these cases to prevent similar problems in the future.

6. Be responsible for improving the company's CIS evaluation system in combination with the requirements of brand companies, and put forward suggestions for improving the CIS evaluation results to the company before 10 every month, so as to keep the company's customer satisfaction at a high score.

7, responsible for the safety and health work of the department.

8. Complete other related matters assigned by superior leaders.

Post quality standard:

1, gender, registered permanent residence, over 25 years old, college degree or above in management.

More than 2.5 years working experience, experience in customer management and complaint handling.

3. Have a sense of responsibility and team spirit; Outgoing, steady, quick thinking, sociable, friendly and decisive decision-making and communication skills, as well as good organization, leadership and coordination skills.

Job description of financial manager

Job Title: Finance Manager (also General Ledger Accountant)

Direct supervisor: the chief financial officer under the guidance of the general manager.

Direct subordinates: general ledger accountant (concurrently held by financial manager), current accountant, cashier and after-sales cashier.

Work:

1, every year 1 1, prepare the financial budget for the next year, and prepare the financial budget for the previous year before the end of every year 1.

2. Be responsible for the overall management assessment of the Finance Department, lead the employees of this department to complete the tasks of the Finance Department, and be responsible for the performance and operating results of the Finance Department.

3. Be responsible for and organize the implementation of conveying the group finance and company meeting spirit to this department; Be responsible for attending financial office meetings of the Group, reporting work and expressing opinions.

4. Responsible for the daily financial accounting, fund scheduling, voucher review, fee and payment approval of the Finance Department, and regularly check the work of various financial positions.

5. Be responsible for keeping the company invoice special seal and financial special seal, and be responsible for stamping the vehicle business invoice as a whole. When stamping, it can be divided into: vehicle business is paid in currency, installment business is approved according to the bank loan confirmation form, and the approval form is stamped.

6. According to the sales discount policy of the current month, be responsible for checking every car sales business.

7 responsible for coordinating insurance work, attending tax meetings, keeping abreast of tax trends and maintaining good relations with tax authorities.

8. Communicate with the relevant departments of the brand company, timely understand the specific situation of the brand company's sales policy, price policy and rebate policy, and be responsible for the correctness of the rebate.

9. Submit financial statements before 10 every month, and release performance statistics such as sales operation analysis and sales staff bonus calculation on 13 every month.

10, before 15 every month, provide the company's financial analysis, put forward the shortcomings in the operation process, and provide reasonable suggestions for the sales department.

1 1. Coordinate with other departments of the company and with external departments such as banks and taxation.

12, responsible for the integrity, timeliness, accuracy, security and confidentiality of various financial records, data reports, account books and accounting files of the Finance Department; Responsible for the reliability, timeliness and accuracy of feedback information; Responsible for the safety, reliability and legality of enterprise economic business.

13, responsible for internal personnel management, safety and health.

14, responsible for completing other tasks assigned by superior leaders.

Post quality standard:

Sex is not limited, age 25-40 years old, local hukou; College degree or above in finance and economics; At least two years working experience in corporate finance supervisor, with accounting certificate and junior title or above; Strong principle, strong sense of responsibility, good team spirit and professionalism; Strong communication skills and adaptability; Familiar with financial software and MSOffice.

Lobby Manager Job Description

Job Title: Lobby Manager

Direct supervisor: sales manager

Work:

1. Responsible for inspecting and supervising the sanitation and ambient temperature of the vehicles in the exhibition hall, and urging the sales consultant to do a good job of sanitation and cleaning the vehicles.

2, according to the sales situation, timely supplement, ensure the reasonable layout of the exhibition hall;

3. Be responsible for the spatial layout and optimization of the hall, reflecting the company's cultural atmosphere.

4. Be responsible for posting and hanging brochures, brochures, advertising pictures and activity modules in the lobby.

5. Supervise the marketing consultant (clerk) to receive customers coming to the store, and assist the marketing consultant (clerk) to complete the reception of customers coming to the store.

6, responsible for the supervision and inspection of the reception hall exhibition hall newspaper folder finishing work, updated once a week.

7. Be responsible for supervising the uninterrupted playing of background music in the exhibition hall and operating according to the audio playing regulations.

8. Patrol and inspect the internal environment of the exhibition hall (including the salesman's office and bathroom).

9, responsible for the lobby reception and service consultant evaluation.

Post quality standard:

1, strong interpersonal and communication skills.

2. Have more than two years experience in marketing and management, and be fair, just and principled.

3. Be able to accept and implement the company's norms, rules and regulations.

Business Assistant Job Description

Job Title: Business Assistant

Direct supervisor: sales manager

Work:

1, responsible for the management of vehicles in this department, timely supplement and adjust the vehicles in storage according to the sales situation, and distribute them according to the storage order to ensure sufficient vehicle sources and reasonable inventory.

2. Update the kanban before 9: 00 and 13: 00 every day.

3. Be responsible for the delivery of customers' vehicles by the general manager and sales manager of the company.

4. Responsible for sorting out the newspaper folders in the exhibition hall. Requirements: updated every Friday.

5. Be responsible for uninterrupted playing of background music in the exhibition hall.

6. Patrol and check the internal environment of the exhibition hall (including the salesman's office and bathroom).

Post quality standard:

Under 30 years old, female, local registered permanent residence, technical secondary school degree or above, strong initiative, steady and steady.

Lobby reception job description

Job title: lobby reception desk

Direct supervisor: sales manager

Work:

1, use polite and standardized language to answer incoming calls kindly, clearly and quickly. Operators should not be too busy. After answering, the operator should transfer to the extension in time. In case of customer consultation, it should be transferred to relevant personnel in time, and the call should be recorded and signed by the manager after work.

2. Make a record of the morning meeting every day and hand it over to the sales manager for signature before coming off work.

3. According to the number of the sales consultant on duty in the lobby, make a record of coming to the store. Requirements: there must be a sales consultant at the front desk to receive customers, and the record of coming to the store should be signed by the sales manager before leaving work.

4. Be responsible for the attendance of sales staff.

5. Be responsible for receiving the company's letters, parcels, newspapers, etc. , and timely delivery to recipients, completes the handover record.

6. Be responsible for the invoice issuing and monthly sales statistics of the brand vehicles.

7, responsible for the supervision of the entire exhibition hall environment. There should be no idle people chatting around the reception area of the solid hall.

Post quality standard:

Female, under 30 years old, with technical secondary school education or above, local registered permanent residence, able to understand local dialect, cheerful, warm and polite, patient, experienced in reception and strong initiative in work.

Job description of sales consultant

Job Title: Sales Consultant

Direct supervisor: sales manager

Work:

1, implement the company's management policy, closely focus on the company's work objectives and indicators, implement various assessment standards, obey the company's leaders and leaders in charge, do a good job and complete the assigned tasks.

2. Focus on marketing work, concentrate on developing the market, learn product knowledge and sales skills, achieve sales targets, provide good services, increase revenue and reduce expenditure, and improve efficiency. Give the complete and true customer files to the business assistant in time.

3, according to the company's annual goals and the department's work plan, assessment plan, combined with their own reality, formulate feasible annual and stage work plans, and implement them.

4. Earnestly do the business-to-individual sales and services arranged by the company and departments as a whole, and realize the goals of this region.

5. Strictly abide by the company's rules and regulations at work; Establish, publicize and maintain the automobile brand image of Huawei brands and agents anytime and anywhere; Establish and maintain personal brand image anytime and anywhere; To provide customers with the best quality and thoughtful car purchase, consultation and after-sales tracking and other related business services.

6. Overcome the difficulties encountered in the work; Insist on learning with an open mind, improve business level and strive for progress.

7. Regularly investigate and analyze the automobile market trend and surrounding market conditions; Be familiar with the performance and price of this brand and competitive brands, and adopt corresponding marketing strategies and methods according to the actual situation.

8. Acting as an agent for the reception work in the lobby during the holiday duty, and performing the duties of the reception post in the lobby.

9. Take full responsibility for the safety work within the scope of this post.

10, complete other tasks authorized and assigned by superior leaders.

Post quality standard:

Male or female, with technical secondary school education or above, under 35 years old at the time of employment, studious, experienced in sales, outgoing, willing to have good communication and adaptability.

Service Manager Job Description

Job Title: Service Manager

Direct superior: stationmaster

Direct subordinates: business reception, claim adjuster, settlement clerk, workshop dispatcher and vehicle specialist.

Work:

Under the leadership of the stationmaster, faithfully carry out the instructions of the stationmaster, carry out the spirit of the meeting, fully fulfill their rights and actively complete their work.

1, responsible for the process control related to users, including the coordination of the review, signing and modification of automobile maintenance contracts, the review and signing of contracts with annual inspection, major repairs and maintenance costs of more than 6,543,800 yuan, business reception and claim process control.

2. Receive users warmly and politely, solve user complaints in time, and strive to improve user satisfaction. If any complaint cannot be handled in time, report it to the webmaster in time.

Carry out the company's rules and regulations, formulate the work plan of the department, and organize the completion of various tasks assigned by the webmaster.

3. Hold the regular meeting of this department every month, and summarize and review the operation of last month at the beginning of each month; At the end of each month, make the work plan, PDCA and related reports for the next month and report them to the webmaster.

4. Guide and supervise the work of direct subordinates and provide real-time support.

5. Be responsible for the corrective measures, preventive measures and continuous improvement of this department.

6. Formulate and implement the annual external business development plan and business objectives of the department and check them once a month, and report the results to the webmaster.

7. Visit users regularly every month, strengthen communication with users, solve or collect users' opinions in time, and summarize users' opinions and put them into improvement measures.

8, to carry out market research, first understand the customer needs and peers, and explore the maintenance market.

9. Supervise and inspect the service, price, quality and progress of this department, and implement service specifications and operating procedures.

10. Be responsible for the education and training of employees in this department, grasp the employees' ideological status, fully mobilize the enthusiasm of the intelligent departments directly under it, give full play to their intelligent functions, stimulate their work enthusiasm, and put forward suggestions on rewards and punishments, employment and dismissal of their subordinates.

1 1, responsible for guiding subordinates to carry out vehicle insurance business development, valuation, claims management and wheel insurance management.

12. Coordinate the work and business relationship with other departments, cooperate with each other and promote each other.

13. Participate in the coordination of related elements in the intelligent allocation table of quality management system elements.

14. Complete other work assigned by the webmaster.

Post quality standard:

1, sex, household registration, under 45 years old, college degree or above in automobile or related major.

2. Rich maintenance experience and after-sales service center management experience.

Practice using computer, and have a certain foreign language foundation.

4. Hold a driver's license and relevant professional certificates.

5, strong organizational leadership, pioneering and innovative spirit, can adhere to the principle of fairness and justice.

6. Have the spirit of dedication and a high degree of corporate loyalty.

7, can accept and implement the company's corporate culture and various rules and regulations.

Technical director job description

Job title: technical director, internal trainer (technical supervisor)

Direct supervisor: service manager

Work:

1, under the leadership of the service manager, faithfully carry out the instructions of the service manager, carry out the spirit of the meeting, fully perform their duties and actively complete their duties.

2. Be responsible for the quality inspection after workshop maintenance, and be responsible for the users to ensure the quality.

3. Command and urge quality inspectors to pay special attention to the inspection of the maintenance process and the inspection of the whole vehicle.

4. Strictly assess the maintenance quality, control the vehicle maintenance within the standards stipulated by the company, and report the maintenance quality to the service manager in time to prevent the occurrence of major quality accidents.

5. Pay attention to the vehicle debugging, record the debugging situation and arrange it in time. After the vehicle passes the inspection, it will be handed over to the business reception desk for settlement of the completed vehicle, and the vehicle will be hung with completion signs and parked in the designated area.

6, responsible for the daily maintenance of vehicles in proportion to sampling and daily maintenance sampling, fill in the sampling records in time, statistical summary of the total inspection qualified rate.

7, responsible for the maintenance service process and vehicle maintenance quality control.

8. Be responsible for vehicle maintenance inspection, testing and identification according to the requirements of ISO9000.

9. The webmaster is directly responsible for maintaining the quality, and has the final veto power to judge the maintenance quality.

10, responsible for the diagnosis of intractable diseases, collecting and analyzing major cases, forming manuscripts, and organizing discussion and study.

1 1. Be responsible for organizing and arranging the training of daily basic maintenance techniques and operating procedures on a regular basis, and conducting technical assessment on maintenance personnel on a regular basis.

12, responsible for parts quality appraisal.

13. Have the right to guide and supervise the use of workshop measuring tools and instruments.

14. Obtain technical information and technical support from the technical department of the brand company, and collect and feed back quality information.

15, responsible for the review of unqualified products in automobile maintenance.

16, responsible for the control of various operations and technical operating procedures in the process of automobile maintenance.

17, implement the company's quality policy, abide by laws and regulations and professional codes, and complete the tasks assigned by the leaders.

Post quality standard:

1, with college education or above.

2. Hold a driver's license and have more than three years of safe driving experience.

3. More than three years experience in automobile maintenance.

4. Have the ability to check and judge vehicle faults.

5. Good language skills.

6. Be able to accept and implement the company's corporate culture and various rules and regulations.