10086 what computer knowledge should customer service know?

10086 customer service needs to know computer knowledge: basic computer operation, use of office and other software, proficiency in input method, quick typing, ability to use customer service software, ability to troubleshoot software, ability to record problems by computer, etc.

You will be asked 10086 in the general interview. If you can pass the interview, it proves that you still have some computer skills. These universities have studied it, so don't worry too much.

10086 Operator Job Responsibilities: This position is mainly engaged in the outgoing call of China Mobile 10086, and is responsible for promoting the customer return visit investigation and the promotion of value-added services of mobile companies. Conditions and scope of recruitment.

1, regardless of gender, 18 years old or above, technical secondary school or equivalent, experience or marketing major is preferred.

2, standard fluent Mandarin expression ability, sweet voice.

3, clear thinking, warm and cordial, with good language skills.

4. Strong learning ability, good service consciousness and team spirit.

5. Have strong communication skills and a strong sense of responsibility, and can consider problems from the needs of customers.

6. Have good communication skills and the ability to solve problems independently, and have strong psychological endurance.

7, familiar with the basic computer operation and office software, typing speed is not less than 30 words/minute.