Why is hm zara's service attitude particularly poor?

1, Zara H & ampm Uniqlo These are self-service stores, just like supermarkets. Sell more and sell less, and the salesperson has no commission. H & ampm, the clerk in charge of tally and customer service in these stores, is called a sales consultant, similar to J &；; There are many different clothing stores in China. They won't pester you with questions, choose clothes for you, match them and sell them.

Because the shopping guides of these stores have sales commissions, and most of them are mainly based on matching sales. So zarah &; M this is related to the fact that the clerks in these stores ignore you.

2. But Uniqlo is also optional. Why is the attitude so good? This is related to corporate culture, and such greetings need special training. For example, you are welcome to choose at will. Many shop assistants here practice this way. Moreover, we have to fill in the 5s management form every day, and there is also an examination form about the service.

There may be another reason. Looking at stores, high-end stores and flagship stores with good general performance will have a better service attitude. There are shop assistants with good service attitude and bad attitude everywhere.

Other reasons

In many shops, there are not many clerks. In addition, when shopping on your own, everyone chooses at will, and the clerk usually chooses after the ass. Moreover, these shop assistants are not well paid and have great work pressure. Facing some customers, there will inevitably be attitude problems.

The service attitude of the retail industry is really uneven. The retail industry also attaches great importance to customer service. After all, it is a line. Directly facing customers, the quality of service attitude will determine sales, including Zara H& etc. M also attaches great importance to service awareness and other aspects when recruiting. However, it is difficult for hundreds of stores across the country to ensure the uniformity of service quality.