Responsibilities of Customer Service Specialist

Responsibilities of Customer Service Specialist

In today's society, more and more places need to use job responsibilities, and formulating job responsibilities can reduce the occurrence of illegal acts and accidents. How to formulate job responsibilities? The following are the job responsibilities of the customer service specialist I have compiled for reference only. Welcome to reading.

Job Responsibilities of Customer Service Specialist 1 Job Description:

1. Assist the customer service supervisor in the office building to supervise the work of the executive department, and coordinate and manage all customer service-related work;

2. Assist the customer service supervisor in the office building to organize and implement the training plan;

(including but not limited to customer service etiquette, tenant communication, tenant file management, incident follow-up, etc.). );

3. Be responsible for handling and coordinating the complaints and major emergencies of office building tenants, and making statistics on the complaints;

4. Communicate with office tenants regularly and organize satisfaction surveys;

5. Responsible for the collection, archiving and preservation of office tenant information;

6, responsible for organizing the collection of property services related costs;

7. Complete other tasks assigned by superiors.

Requirements:

1, college degree or above, more than 2 years experience in office customer service, 5 years experience in office is preferred;

2. Strong service awareness and communication skills, standard Mandarin;

3, aged 26-32 years old, familiar with the customer service line process;

4. Skilled in operating common office software;

5. Some oral English communication skills are preferred.

Customer Service Specialist Job Responsibilities 2 Job Responsibilities:

1. In the process of purchasing air tickets, provide various consulting services for customers, promote their smooth purchase, and timely recommend value-added products that meet their needs;

2. Follow up and implement the after-sales service docking supplier proposed by the customer, and feed back the processing results to the customer, trying to satisfy the customer;

3. Collect customer feedback in various ways, analyze and sort it out, and then push the relevant departments of the company to improve;

4. According to customers' common questions, sort out the corresponding answers, enrich the business knowledge base and train intelligent robots.

Requirements:

1, understand the basic knowledge of aviation industry and various service rules of air travel (such as special services, luggage, etc. );

2. Familiar with the international air ticket sales/after-sales process and air ticket freight rate knowledge;

3. Have empathy and strong communication skills, have a good sense of customer service and teamwork spirit, and can accept shift duty;

4. Working experience in airline customer service center or OTA ticketing/tourism department is preferred;

5. Good English reading and writing skills, CET-6 is preferred.

Customer Service Specialist Job Responsibilities 3 Job Responsibilities:

1. Accept online consultation and answer customers' questions about the functions of electronic products online through the network platform;

2. Solve customers' problems through effective communication and do a good job in system registration;

3. If the problem cannot be solved, report the problem to the team leader for acceptance in time;

4. Work completely and accurately according to the company's procedures, including complaint management procedures and data entry;

Requirements:

1. College degree or above;

2. Good coordination and communication skills;

3. Typing speed is above 40-50 words/minute;

Job responsibilities:

1, patiently handle customer inquiries and answer questions by phone or online;

2. Provide customer service for the electronic mall, and follow up the input, update and arrangement of information on the network platform;

3. Call back the customers who have already consumed, and maintain the customer relationship.

4. This position is night shift customer service, and the working hours are 13: 00-22: 00.

Qualifications:

1, technical secondary school or above, major is not limited, sales or customer service experience or medical related major is preferred;

2. Fluent in standard Mandarin;

3, Chinese input more than 30 words/minute, with basic computer skills;

4. Strong language skills and telephone communication skills;

5. Excellent customer service awareness and clear transaction processing ability;

6. Patience, initiative and strong sense of responsibility.

Responsibilities of customer service specialist: 4 1. Answer calls from customers, receive reports from customers' apps, and understand customers' needs for community life (such as repairing and complaining). ), recorded and sent to the property service personnel of each community to track the handling of the demand;

2. Monitor customers' messages through existing channels (mainly online), understand customers' demands, urge front-line companies to handle them, and verify the handling situation;

3. Maintenance of online platforms such as 3.APP and WeChat, including viewing fans' situation, statistics, collection and analysis of fans' messages, content publishing, etc.

4. Maintain and analyze customer information through the system;

5. Complete other special tasks arranged by the company, such as customer survey and employee return visit.

Customer Service Specialist Job Responsibilities 5 Job Responsibilities:

1. Communicate with users, answer customers' questions in the process of using the software, and handle users' problems calmly, rationally and politely;

2. Help customers with system application, data docking and operation training;

3. Organize and formulate policies on customer service system;

4. Carry out effective customer service team management and scheduling assignment, and deal with the work problems and emotional counseling of team members in time;

5. Cooperate with the Director of Operations to complete other tasks.

Job requirements:

1. High school education or above, equivalent post experience, computer proficiency;

2. Strong sense of responsibility, patience, enthusiasm for work, able to work under certain pressure and have more than 2 years of relevant work experience;

3. Strong communication skills and team management experience.

Responsibilities of Customer Service Specialist 6 1. Responsible for the follow-up visit of sales and maintenance customers, and improve customer satisfaction with quality service.

2. Be responsible for the first maintenance/daily maintenance reminder, appointment, invitation of service marketing activities, etc.

3. Daily maintenance of customer relationship.

4. Handling of in-store membership card.

5. Other tasks assigned by the leaders.

Responsibilities of customer service specialist 7 1, responsible for property customer reception, charging, customer problem handling, tracking and return visit.

2. Responsible for administrative and property front desk work;

3. Be responsible for assisting the owner to handle various formalities such as decoration, rental registration and transfer registration, and update the information of the business owner in time.

4, responsible for answering the owner's complaint telephone, timely reflect to the relevant departments, and make the corresponding complaint records.

5. Complete other tasks assigned by the leaders.

Responsibilities of Customer Service Specialist 8 Responsibilities:

1) Be responsible for the daily management of the sales site of the department and standardize the sales work in strict accordance with the rules and regulations;

2) Assist the sales director to make marketing strategic planning and provide information support for major marketing decisions;

3) Assist the sales director to organize the audit of project sales pricing and sales planning scheme;

4) Supervise the daily work of sales staff, urge and assist sales staff to achieve sales targets;

5) Formulate the sales management system and be responsible for the supervision and implementation of the management system;

6) Be responsible for providing business guidance and encouragement to the sales team, so as to continuously improve its business ability and performance;

7) Conduct business training for sales personnel and be responsible for evaluating their performance.

8) Organize the sales staff to summarize the daily, weekly and monthly sales work and submit detailed information to the customer service department in time;

9) Assist sales staff to negotiate with customers and sign subscription contracts;

10) Assist sales staff to maintain customer relationship and solve customer problems;

1 1) sales performance statistics, house purchase contract review, and submit to customer service department;

12) Complete other work items assigned by superior leaders.

Requirements:

1) College degree or above, more than 5 years experience in real estate sales; At least 3 years real estate sales experience in high-end apartments and villas;

2) Good image and temperament, strong affinity, and perfect sales management experience and knowledge;

3) It is preferred to have a large number of high-quality customer resources in Beijing;

4) Team spirit, strong sense of responsibility, strong communication skills and keen market awareness;

5) Clear and agile thinking, strong expressive ability and standard Mandarin.

Responsibilities of Customer Service Specialist 9 Responsibilities:

1. Answer all customers' questions about Tmall/JD.COM orders. COM stores timely and effectively understand the needs of customers.

2. Recommend suitable products according to customers' needs, guide customers to place orders and facilitate transactions.

3. Follow up and pay a return visit to the inquiry customers.

4. Maintain customer files and track customer needs regularly.

5. After the customer places an order, sort out and print the relevant information of the order information, arrange production and follow up the production progress.

6, department details and data archiving.

Qualifications:

1, proficient in computer operation, fast and accurate typing, able to complete the work independently; Experience in customer service of e-commerce companies such as Tmall Store and JD.COM Store.

2. Be familiar with the operating rules of Tmall/JD.COM. COM, good at communication, quick thinking, proactive, patient and responsible, warm and friendly.

3. Strong learning ability, positive working attitude, sense of responsibility, affinity, patience and customer service awareness;

4, love the e-commerce industry, will simply operate PS software to process pictures;

5. Good communication skills and sense of teamwork.

Job requirements:

Education requirements: junior college

Language requirements: unlimited

Age requirements: unlimited

Working years: 1 year experience

Job responsibilities of customer service specialist 10 1. Use Taobao shop background and related software to carry out basic shop operations, such as getting the baby up and down;

2. Answer questions with buyers through Want Want and QQ, and guide buyers to promote sales;

3. Order confirmation, processing, tracking, answering the buyer's questions in the order process, coordinating delivery and other matters;

4. Do a good job in after-sales service such as buyer complaint handling, return visit, return and exchange handling, and buyer satisfaction survey;

5. Record, sort out and archive the buyer's information, and make regular return visits in time through the internet, telephone and other forms;

6. Other tasks assigned by superiors.

The job responsibility of the customer service specialist is 1 1 1, responsible for the sales and customer service of Taobao stores/malls, and familiar with the operation process of Taobao stores;

2. Assist the department head to implement the marketing activity plan of the online store and increase the turnover of the online store;

3. Responsible for the daily maintenance of the store: timely and accurately follow up orders, accept customer inquiries, reply to customer messages, and ensure the normal operation of the online store;

3. Assist the department head to decorate and promote the company's Taobao Mall and stores, improve the click-through rate, page views and conversion rate of the stores, and complete the goals set by the company;

4. Familiar with Taobao training, taobao guest and other Taobao propaganda tools, and be good at summing up experience to provide strategies for achieving sales performance;

Responsibilities of Customer Service Specialist 12 Job Description:

1, according to the company's overall planning and market expansion goals, actively explore potential customers and widely publicize and promote the company's products;

2. Responsible for the development of target customer base, develop and build customer network, and communicate with customers;

3. Make business development plans, carry out business development work, and complete the task indicators issued by the company;

4. Follow up potential customers in time and carry out effective market expansion activities;

5. Follow up the market expansion at any time and adjust the unfavorable factors in time;

6. Collect market customer information and opinions, summarize, analyze and report to superior leaders for decision-making;

7. Collect market competitors' information, timely summarize, analyze and report to superior leaders as the basis for decision-making;

8. Maintain customer relationships, maintain good communication, and tap potential business needs in time;

9. Complete other tasks assigned by company leaders.

Requirements:

1. College degree or above, major in marketing, news communication and public relations is preferred.

2. Experience in marketing or sales in wealth management or Internet finance and other related industries is preferred;

At least 4.2 years experience in Internet financial marketing;

5. Familiar with Internet finance industry marketing and have rich experience in marketing planning;

6. Have keen market perception ability, grasp the market trend and direction, and unique analysis and judgment ability of market information.

Job responsibilities of customer service specialist 13 I. Job responsibilities:

1. Maintain the security of eBay account so that it can run well;

2. Respond to customers' emails and help customers answer questions about product knowledge and logistics methods;

3. Properly handle customer complaints and disputes, properly handle customer returns and refunds, and improve the favorable rate of accounts;

4. Collect and sort out customer feedback information and feed it back to relevant supervisors;

5. Complete the work assigned by the superior.

Second, the qualifications:

1, college degree or above, major in English or international trade, CET-4 or above;

2. Freshmen who have more than one year experience in ebay customer service or are interested in developing foreign trade business have good understanding and communication skills;

3. Have rich experience in handling customer complaints and disputes, and be able to actively respond to and deal with problems;

4. Proactive, careful, patient and responsible, with good customer service awareness and teamwork spirit.

Three. Salary and treatment:

1, preferential treatment: salary is higher than the industry level, and the basic salary+commission is not capped;

2. The company buys social insurance for employees (five insurances);

3. The full-time employee company will provide an excellent platform and room for promotion and development;

4. Enjoy legal holidays, special date gifts and condolences (festivals, birthday gifts, festive gifts, etc. );

5. Go abroad and travel abroad every year; Monthly entertainment activities (dinner, karaoke, barbecue, mountaineering, etc.);

6. Working hours: 7.5 hours/day, single and double-week working system;

7. The team is all young people, and the working atmosphere is relaxed and harmonious;

The job responsibilities of the customer service specialist are 14 1, and they are responsible for the issuance of property management fee notices and the collection of fees;

2, responsible for collecting user information within the jurisdiction, do a good job in the management of user files;

3. Be responsible for the duty of the company's service hotline, collect all records of the hotline, record the maintenance and service quality, and contact the owner;

4, responsible for the owner's letters, visits, complaints and other processing work, timely reply, tracking, inspection work;

5, responsible for the owner satisfaction survey, do a good job of statistical analysis of all kinds of data about the owner satisfaction survey;

6. Implement the company's management rules and regulations.

Job Responsibilities of Customer Service Specialist 15 Job Description:

Job responsibilities:

1. Operate the foreign trade mall platform, reply and track customer inquiries in time, and conduct daily communication, contact and contact with foreign customers;

2. Understand whatsapp, facebook, twitter and other software.

3, familiar with international trade business, can independently complete the task of foreign trade customer service;

4. Complete other transactional work assigned by superiors.

Qualifications:

1, CET-4 or above, fluent in listening, speaking, reading and writing;

2. Have more than one year working experience in foreign trade business and be familiar with foreign trade operation procedures;

3. Strong sense of responsibility, carefulness, practicality, patience, good communication and expression skills, ability to withstand pressure and challenges, ability to solve problems independently and adaptability.

4. Be able to communicate with foreign guests face to face.

Working hours are 9: 30-6: 00, five insurances and one and a half days. According to national regulations, the salary is negotiable.

Note: The information required for this position was released by Guangzhou Yingsen Business Consulting Co., Ltd. on behalf of Guangzhou Aifaxin Trading Co., Ltd.!

Job requirements:

Education requirements: junior college

Language requirements: unlimited

Age requirements: unlimited

Working years: unlimited

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