What questions should the interview customer service ask?

1. What would you do if you met a difficult customer?

2. What do you think about overtime? Are you personally willing to accept overtime?

3. What are your salary requirements for customer service positions?

Do you have any questions about customer service?

5. As customer service will bring great pressure, how to relieve the pressure so as not to affect your communication with customers?

6. What do you think of the status of customer service in the enterprise? If you are a customer service staff, what do you think will play an important role in providing quality customer service?

Based on the answers to the above questions:

1. In communication, first understand what problems customers have encountered and what solutions they want to get, so that customers feel that they are valued, and then quickly provide effective solutions to customers according to their opinions, and apologize to each other on behalf of the company. This kind of question is mainly whether the interviewer of the postgraduate entrance examination is calm enough to solve the problem in an orderly way.

In fact, many companies don't just ask such questions when recruiting customer service positions. When you encounter this problem, you should understand that the company doesn't always work overtime, just want to know how much you are willing to contribute to the company. If you answer at this time, you can choose to work overtime if necessary. Of course, individuals will also strive to improve work efficiency and reduce unnecessary overtime.

3. If you directly answer a very low number, it obviously shows that your own ability is weak on another level; If your salary requirements are outrageous, it will appear that you are overweight and the company can't afford it. So you should avoid such low-level mistakes when answering such questions. Generally speaking, employers often have a budget for customer service positions when recruiting. The first price they give is usually the highest price the company can give. They want to know whether this money can arouse your interest in customer service positions. So you should pay attention to the interviewer's introduction to the company and jobs before answering questions.

Although this question looks quite common, it seems to be dispensable. But it's really important. Enterprises generally don't like to recruit people who say "no problem". Because the customer service position itself requires employees to have strong personality and innovative ability, it is difficult for an interviewer to stand out in the job search if he has no ideas from beginning to end.

5. During the call: Try to smile (even if the customer can't see you), slow down your breath as much as possible, keep your tone steady, and choose the right sentence, so that you can focus on the solution to the problem instead of the customer's attitude. (2) When customers make rude comments, you find yourself breathing rough, speaking faster and louder. At this time, you should put the phone in the "silent" state for a few seconds, take a sip of water and take a deep breath.

End of call: Go to the window and look at the green outside, stretch, take a deep breath and drink some water. (2) Learn to forget selectively, don't keep replaying the unpleasant process in your mind, and drink some coffee appropriately. Coffee can help people get rid of depression.

6.( 1) Actual workflow; (2) Strict service quality standards; (3) Improve the training system and improve the professional level of customer service personnel; (4) A comprehensive and effective service management system permeates customer service into all aspects of the company's business processes to minimize the occurrence of customer problems.